About The Job Louis Vuitton is seeking a highly motivated and experienced Team Manager to lead and inspire our team. As a Louis Vuitton Team Manager, you will be a brand ambassador, embodying our values of excellence, inclusivity, and client-centricity. As one of the world's leading luxury fashion houses, Louis Vuitton embodies timeless elegance, craftsmanship, and innovation. We are committed to providing exceptional experiences for our diverse clientele and fostering an inclusive and inspiring work environment for all team members. Job responsibilities Team Management and Development Lead and coach your team to consistently deliver the Louis Vuitton Promise to every client, empowering them to embody the 4 Louis Vuitton Attitudes through mentorship and example. Set clear individual and team goals that promote both individual achievement and collaborative success. Proactively assess and manage performance, providing constructive feedback and celebrating accomplishments. Cultivate a positive and inclusive work environment that embraces individual differences, fosters open communication, and encourages teamwork and collaboration. Client and Business Development Support the team in building long term Client relationship, leveraging the different clienteling tools. Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations. Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training). Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team. Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation. Selling and Floor Management Act as a role model, exemplifying sales leadership, inclusivity, and a commitment to providing exceptional client experiences. Support team members in their individual sales efforts, encouraging cross-selling and client repurchase. Build and develop your own diverse client portfolio, demonstrating inclusivity and cultural sensitivity in all client interactions. Ensure business opportunities are maximized through efficient and inclusive sales floor management practices. Maintain a visible presence on the floor, providing support and guidance to ensure the Louis Vuitton Promise standards are consistently achieved. Profile Qualifications Proven experience in a retail management role, preferably within the luxury fashion industry. Demonstrated ability to lead and inspire diverse teams, fostering a culture of inclusion, respect, and collaboration. Excellent communication and interpersonal skills, with the ability to connect authentically with individuals from diverse backgrounds. Passion for luxury fashion and a deep understanding of the Louis Vuitton brand and its values. Strong client service and sales skills, with a dedication to creating exceptional experiences for all clients. Additional information Champion a Product Category Serve as the store's point of contact for the Corporate Merchandising team, providing valuable feedback on product performance, quality, client-related information, local market trends, competitor analysis, and potential opportunities. Leverage the expertise of Expert Advisors to provide well-rounded insights. Support the business growth of your assigned product category, conveying enthusiasm and passion through team animations, morning briefings, information sharing, and mentorship. Identify opportunities to improve operations and implement action plans to drive sales. Operations Ensure consistent communication and implementation of company policies, brand standards, and grooming guidelines, fostering a professional and inclusive environment. Support the Operations team in effective inventory management. Collaborate with the Store Manager on staff planning and workforce management, ensuring adequate coverage and equitable scheduling practices. Reference LVM28455 Show more Show less
Poste The Luxury Retail Management Edition of the HORIZONS Graduate Program offers 360 exposure, to prepare you for a Team Management role in one of the Louis Vuitton stores in India. Embark on a 24-month journey with rotations across various retail and corporate roles, to build the understanding of luxury, broad business perspective, and understanding of stakeholders to be successful in your landing role as a Team Manager. As a Louis Vuitton Team Manager, you are at the driver seat of one of the largest businesses in the luxury industry. You will exercise your commercial acumen by leading significant P&Ls, expand your perspectives in translating business insights into action, and deepen your nuanced abilities in building relationships with clients/team members. Missions Louis Vuitton in India : Our stores redefine the cityscape and set new standards for luxury lifestyle. The India stores at New Delhi, Bangalore and Mumbai are amongst the most distinguished stores globally. We continue to craft new realities with store rejuvenations and new store openings that are cultural epicenters. Each store is enabled by an ecosystem of world-class talent, technology, merchandising, supply chain, client experiences/events and much more. A Team Manager will have access to these leverages, skillfully blend them to drive the business, and make significant impact to the P&L of our brand. We never stop dreaming. We craft new realities. Understand our Work Culture here. Profil The unique YOU : We will go the extra mile to look for the most passionate, driven and unique future Louis Vuitton leaders with: Audacious fervor for luxury and deep curiosity for understanding clients/trends Relentless pursuit for going above and beyond, while caring and collaborating A distinctive track record beyond academics, be it a school society, internship, side gig or anything else that tells us to take good look at you! No more than 2 years’ of full-time work experience Availability to start work in a full-time capacity in India from August/September 2025 Informations complémentaires Application Opens : June 2025 1-1 Conversations : End June/ July 2025 Connect Day : End July 2025 Welcome Week : August/ September 2025
Poste The Luxury Retail Management Edition of the HORIZONS Graduate Program offers 360 exposure, to prepare you for a Team Management role in one of the Louis Vuitton stores in India. Embark on a 24-month journey with rotations across various retail and corporate roles, to build the understanding of luxury, broad business perspective, and understanding of stakeholders to be successful in your landing role as a Team Manager. As a Louis Vuitton Team Manager, you are at the driver seat of one of the largest businesses in the luxury industry. You will exercise your commercial acumen by leading significant P&Ls, expand your perspectives in translating business insights into action, and deepen your nuanced abilities in building relationships with clients/team members. Missions Louis Vuitton in India : Our stores redefine the cityscape and set new standards for luxury lifestyle. The India stores at New Delhi, Bangalore and Mumbai are amongst the most distinguished stores globally. We continue to craft new realities with store rejuvenations and new store openings that are cultural epicenters. Each store is enabled by an ecosystem of world-class talent, technology, merchandising, supply chain, client experiences/events and much more. A Team Manager will have access to these leverages, skillfully blend them to drive the business, and make significant impact to the P&L of our brand. We never stop dreaming. We craft new realities. Understand our Work Culture here. Profil The unique YOU : We will go the extra mile to look for the most passionate, driven and unique future Louis Vuitton leaders with: Audacious fervor for luxury and deep curiosity for understanding clients/trends Relentless pursuit for going above and beyond, while caring and collaborating A distinctive track record beyond academics, be it a school society, internship, side gig or anything else that tells us to take good look at you! No more than 2 years’ of full-time work experience Availability to start work in a full-time capacity in India from August/September 2025 Informations complémentaires Application Opens : June 2025 1-1 Conversations : End June/ July 2025 Connect Day : End July 2025 Welcome Week : August/ September 2025
Position The Luxury Retail Management Edition of the HORIZONS Graduate Program offers 360 exposure , to prepare you for a Team Management role in one of the Louis Vuitton stores in India. Embark on a 24- month journey with rotations across various retail and corporate roles , to build the understanding of luxury, broad business perspective, and understanding of stakeholders to be successful in your landing role as a Team Manager. As a Louis Vuitton Team Manager, you are at the driver seat of one of the largest businesses in the luxury industry. You will exercise your commercial acumen by leading significant P&Ls, expand your perspectives in translating business insights into action, and deepen your nuanced abilities in building relationships with clients/team members. Job responsibilities Louis Vuitton in India : Our stores redefine the cityscape and set new standards for luxury lifestyle. The India stores at New Delhi, Bangalore and Mumbai are amongst the most distinguished stores globally. We continue to craft new realities with store rejuvenations and new store openings that are cultural epicenters. Each store is enabled by an ecosystem of world-class talent, technology, merchandising, supply chain, client experiences/events and much more. A Team Manager will have access to these leverages, skillfully blend them to drive the business, and make significant impact to the P&L of our brand. We never stop dreaming. We craft new realities. Understand our Work Culture here . Profile The unique YOU : We will go the extra mile to look for the most passionate, driven and unique future Louis Vuitton leaders with: Audacious fervor for luxury and deep curiosity for understanding clients/trends Relentless pursuit for going above and beyond, while caring and collaborating A distinctive track record beyond academics, be it a school society, internship, side gig or anything else that tells us to take good look at you! No more than 2 years’ of full-time work experience Availability to start work in a full-time capacity in India from August/September 2025 Additional information Application Opens : June 2025 1-1 Conversations : End June/ July 2025 Connect Day : End July 2025 Welcome Week : August/ September 2025 LOUIS VUITTON MAISON Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
About The Job The Luxury Retail Management Edition of the HORIZONS Graduate Program offers 360 exposure , to prepare you for a Team Management role in one of the Louis Vuitton stores in India. Embark on a 24- month journey with rotations across various retail and corporate roles , to build the understanding of luxury, broad business perspective, and understanding of stakeholders to be successful in your landing role as a Team Manager. As a Louis Vuitton Team Manager, you are at the driver seat of one of the largest businesses in the luxury industry. You will exercise your commercial acumen by leading significant P&Ls, expand your perspectives in translating business insights into action, and deepen your nuanced abilities in building relationships with clients/team members. Job responsibilities Louis Vuitton in India : Our stores redefine the cityscape and set new standards for luxury lifestyle. The India stores at New Delhi, Bangalore and Mumbai are amongst the most distinguished stores globally. We continue to craft new realities with store rejuvenations and new store openings that are cultural epicenters. Each store is enabled by an ecosystem of world-class talent, technology, merchandising, supply chain, client experiences/events and much more. A Team Manager will have access to these leverages, skillfully blend them to drive the business, and make significant impact to the P&L of our brand. We never stop dreaming. We craft new realities. Understand our Work Culture here. Profile The unique YOU : We will go the extra mile to look for the most passionate, driven and unique future Louis Vuitton leaders with: Audacious fervor for luxury and deep curiosity for understanding clients/trends Relentless pursuit for going above and beyond, while caring and collaborating A distinctive track record beyond academics, be it a school society, internship, side gig or anything else that tells us to take good look at you! No more than 2 years’ of full-time work experience Availability to start work in a full-time capacity in India from August/September 2025 Additional information Application Opens : June 2025 1-1 Conversations : End June/ July 2025 Connect Day : End July 2025 Welcome Week : August/ September 2025 Reference LVM28453 Show more Show less
Job responsibilities As a Client Advisor in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalized experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening skills. Duties & Responsibilities Drive and achieve individual and team objectives and be accountable for sales results Welcome every client and provide the best client experience through the delivery of premium customer service, product knowledge and expertise Strive to discover our clients and their every need, to guide them across the Brand Engage with clients to develop long term relationships and confidence in Louis Vuitton products and services Proactively reach out to your clients in order to achieve individual and team goals Perform as a team player and participate in all activities contributing to the overall objectives of the store Learn and master brand and product knowledge Profile Key Requirements Excellent communication skills with pleasant disposition Retail or Service Industry experience of minimum 5 years Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion Adaptable and a fast learner with client centric mentality Possess a professional attitude with a mindset of curiosity and empathy Experience in luxury retail is a plus Additional information This is an opportunity for those who thrive in a fast-paced environment, see themselves as more than a Sales Associate but as a true personal ‘advisor’- someone who is seeking to grow their career in a luxury retail environment, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive unparalleled career development opportunities, both within Louis Vuitton and the LVMH Group. “Make your career a beautiful journey” with Louis Vuitton Reference LVM27203 Show more Show less
Position As a Client Advisor in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalized experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening skills. Job responsibilities Duties & Responsibilities Drive and achieve individual and team objectives and be accountable for sales results Welcome every client and provide the best client experience through the delivery of premium customer service, product knowledge and expertise Strive to discover our clients and their every need, to guide them across the Brand Engage with clients to develop long term relationships and confidence in Louis Vuitton products and services Proactively reach out to your clients in order to achieve individual and team goals Perform as a team player and participate in all activities contributing to the overall objectives of the store Learn and master brand and product knowledge Profile Key Requirements Excellent communication skills with pleasant disposition Retail or Service Industry experience of minimum 5 years Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion Adaptable and a fast learner with client centric mentality Possess a professional attitude with a mindset of curiosity and empathy Experience in luxury retail is a plus Additional information This is an opportunity for those who thrive in a fast-paced environment, see themselves as more than a Sales Associate but as a true personal ‘advisor’- someone who is seeking to grow their career in a luxury retail environment, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive unparalleled career development opportunities, both within Louis Vuitton and the LVMH Group. LOUIS VUITTON MAISON Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
About The Job As a Client Advisor in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalized experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening skills. Job responsibilities Duties & Responsibilities Drive and achieve individual and team objectives and be accountable for sales results Welcome every client and provide the best client experience through the delivery of premium customer service, product knowledge and expertise Strive to discover our clients and their every need, to guide them across the Brand Engage with clients to develop long term relationships and confidence in Louis Vuitton products and services Proactively reach out to your clients in order to achieve individual and team goals Perform as a team player and participate in all activities contributing to the overall objectives of the store Learn and master brand and product knowledge Profile Key Requirements Excellent communication skills with pleasant disposition Retail or Service Industry experience of minimum 5 years Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion Adaptable and a fast learner with client centric mentality Possess a professional attitude with a mindset of curiosity and empathy Experience in luxury retail is a plus Additional information This is an opportunity for those who thrive in a fast-paced environment, see themselves as more than a Sales Associate but as a true personal ‘advisor’- someone who is seeking to grow their career in a luxury retail environment, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive unparalleled career development opportunities, both within Louis Vuitton and the LVMH Group. Reference LVM28964
Job responsibilities As a Client Advisor in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalized experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening skills. Duties & Responsibilities Drive and achieve individual and team objectives and be accountable for sales results Welcome every client and provide the best client experience through the delivery of premium customer service, product knowledge and expertise Strive to discover our clients and their every need, to guide them across the Brand Engage with clients to develop long term relationships and confidence in Louis Vuitton products and services Proactively reach out to your clients in order to achieve individual and team goals Perform as a team player and participate in all activities contributing to the overall objectives of the store Learn and master brand and product knowledge Profile Key Requirements Excellent communication skills with pleasant disposition Retail or Service Industry experience of minimum 5 years Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion Adaptable and a fast learner with client centric mentality Possess a professional attitude with a mindset of curiosity and empathy Experience in luxury retail is a plus Additional information This is an opportunity for those who thrive in a fast-paced environment, see themselves as more than a Sales Associate but as a true personal ‘advisor’- someone who is seeking to grow their career in a luxury retail environment, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive unparalleled career development opportunities, both within Louis Vuitton and the LVMH Group. “Make your career a beautiful journey” with Louis Vuitton Reference LVM27203
About The Job As a Senior Client Advisor (Operations), you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise. You will also be a role model to the team and will support your Team Manager in operational duties. Profile Stock Management Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging) Manage the delivery operations, preparing and replenishing stock quickly and accurately Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs After Sales Services Approach After Sales Services as a Client relationship opportunity and provide the best Client experience Handle Client repair requests, manage the repair process and Client follow-up Manage and ensure quality issues are properly dealt with Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team Assist Management in daily operations: floor management, stock operations, and opening / closing duties Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of newcomers Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed General Duties Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs Develop the highest Brand and product knowledge Respect Louis Vuitton Brand standards in terms of grooming and behaviour Reference LVM29490
Position As a Senior Client Advisor (Operations), you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise. You will also be a role model to the team and will support your Team Manager in operational duties. Profile Stock Management Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging) Manage the delivery operations, preparing and replenishing stock quickly and accurately Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs After Sales Services Approach After Sales Services as a Client relationship opportunity and provide the best Client experience Handle Client repair requests, manage the repair process and Client follow-up Manage and ensure quality issues are properly dealt with Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team Assist Management in daily operations: floor management, stock operations, and opening / closing duties Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of newcomers Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed General Duties Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs Develop the highest Brand and product knowledge Respect Louis Vuitton Brand standards in terms of grooming and behaviour LOUIS VUITTON MAISON Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
About The Job As a Senior Client Advisor (Operations), you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise. You will also be a role model to the team and will support your Team Manager in operational duties. Profile Stock Management Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging) Manage the delivery operations, preparing and replenishing stock quickly and accurately Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs After Sales Services Approach After Sales Services as a Client relationship opportunity and provide the best Client experience Handle Client repair requests, manage the repair process and Client follow-up Manage and ensure quality issues are properly dealt with Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team Assist Management in daily operations: floor management, stock operations, and opening / closing duties Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of newcomers Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed General Duties Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs Develop the highest Brand and product knowledge Respect Louis Vuitton Brand standards in terms of grooming and behaviour Reference LVM29490
About The Job As a Senior Client Advisor (Operations), you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise. You will also be a role model to the team and will support your Team Manager in operational duties. Profile Stock Management Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging) Manage the delivery operations, preparing and replenishing stock quickly and accurately Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs After Sales Services Approach After Sales Services as a Client relationship opportunity and provide the best Client experience Handle Client repair requests, manage the repair process and Client follow-up Manage and ensure quality issues are properly dealt with Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team Assist Management in daily operations: floor management, stock operations, and opening / closing duties Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of newcomers Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed General Duties Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs Develop the highest Brand and product knowledge Respect Louis Vuitton Brand standards in terms of grooming and behaviour Reference LVM29490
Position The main missions include: Staff Management Inventory Management Sales Management Operate the store through superior customer service, sales management, professional selling and effective staff management. Manage the Louis Vuitton business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment. Job responsibilities 1. Staff Management . Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals. Motivate staff to achieve sales goals. Encourage and support the individual development of staff Promote and maintain harmonious staff relations. Develop a standard training programme for all new employees and implement a yearly training programmme for all existing employees. Determine the needs for coverage and define scheduling. Identify individual and team training needs and work with the training team to create and implement necessary training plans. Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action. 2. Inventory Management • Meet inventory accuracy and shrink requirements Ensure proper inventory mix matching to market needs. Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn. Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales. 3. Sales Management . Demonstrate sales leadership for staff by playing an active role on the selling floor Continuously motivate sales staff to meet assigned sales and productivity goals. Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market. Provide “best estimates” for forecasts of Monthly Sales targets. Develop and motivate staff through goal setting and regular individual and storewide meetings. Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained. Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times. Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist). Act as brand ambassador to strengthen relationship with the VIP clientele. Formulate and implement in-store marketing and promotional activities. 4.Customer Service . Maintain the highest degree of customer service every day. Ensure that sales associates have the proper skills to handle complex customer service issues, ie dissatisfied customers, returns, defective merchandise, repairs. Empower associates to make decisions to provide the best customer service. 5. Administrative Management .Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager. Take necessary actions to effectively control costs and ensure efficient operation in store. Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies. Implement and support all security measures. Partner with logistics and product teams to insure appropriate assortment for the store. Provide monthly qualitative and quantitative business reports as stipulated by the Regional VP. Ensure the proper use of the staffing plan to provide appropriate store coverage. Maintain the highest standard of housekeeping both on and off the sales floor at all times. 6. Store Visuals Overseeing the implement of proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation. Work with local VM service provider to achieve goals of proper window installation and display. Profile Minimum of 12 years experience with at least 5 years of management experience Strong knowledge in fashion and luxury retail industry Excellent presentation skills Capable of analyzing, organizing and planning Entrepreneurial spirit Presentable, creative, diplomatic and detail oriented Proficiency in English and one other Asian language Strong computer literacy LOUIS VUITTON MAISON Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
About The Job The main missions include: Staff Management Inventory Management Sales Management Operate the store through superior customer service, sales management, professional selling and effective staff management. Manage the Louis Vuitton business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment. Job responsibilities 1. Staff Management Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals. Motivate staff to achieve sales goals. Encourage and support the individual development of staff Promote and maintain harmonious staff relations. Develop a standard training programme for all new employees and implement a yearly training programmme for all existing employees. Determine the needs for coverage and define scheduling. Identify individual and team training needs and work with the training team to create and implement necessary training plans. Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action. 2. Inventory Management Meet inventory accuracy and shrink requirements Ensure proper inventory mix matching to market needs. Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn. Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales. 3. Sales Management Demonstrate sales leadership for staff by playing an active role on the selling floor Continuously motivate sales staff to meet assigned sales and productivity goals. Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market. Provide “best estimates” for forecasts of Monthly Sales targets. Develop and motivate staff through goal setting and regular individual and storewide meetings. Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained. Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times. Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist). Act as brand ambassador to strengthen relationship with the VIP clientele. Formulate and implement in-store marketing and promotional activities. Customer Service Maintain the highest degree of customer service every day. Ensure that sales associates have the proper skills to handle complex customer service issues, ie dissatisfied customers, returns, defective merchandise, repairs. Empower associates to make decisions to provide the best customer service. 5. Administrative Management Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager. Take necessary actions to effectively control costs and ensure efficient operation in store. Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies. Implement and support all security measures. Partner with logistics and product teams to insure appropriate assortment for the store. Provide monthly qualitative and quantitative business reports as stipulated by the Regional VP. Ensure the proper use of the staffing plan to provide appropriate store coverage. Maintain the highest standard of housekeeping both on and off the sales floor at all times. Store Visuals Overseeing the implement of proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation. Work with local VM service provider to achieve goals of proper window installation and display. Profile Minimum of 12 years experience with at least 5 years of management experience Strong knowledge in fashion and luxury retail industry Excellent presentation skills Capable of analyzing, organizing and planning Entrepreneurial spirit Presentable, creative, diplomatic and detail oriented Proficiency in English and one other Asian language Strong computer literacy Reference LVM30169