Store Manager

Company Description:

Comfy ShoeMakers Private Limited is the Master Franchisee for Adidas in India, operating 27 Adidas stores across Tamil Nadu, Kerala, and Pondicherry.
We are committed to setting the highest retail standards in the industry by providing exceptional customer experiences.At our Adidas stores, we are consumer-centric, always striving to exceed expectations and deliver service excellence.

Position: Store Manager

Location: Lulu Mall, Kochin, Kerala
Department: Retail Operations
Reporting To: Cluster Manager / Retail Head

Job Purpose:

The Store Manager is responsible for the overall operations, profitability, and performance of the store. The role requires strong leadership, operational excellence, and the ability to motivate and develop a team to achieve sales and service goals while maintaining the brand’s high standards.

Key Responsibilities:

• Store Operations:
• Oversee daily store operations and ensure smooth functioning.
• Maintain a safe, clean, and organized environment for customers and staff.
• Brand Representation:
• Act as a Brand Ambassador for Adidas, ensuring the store reflects brand values, image, and culture.
• Uphold brand guidelines and deliver an exceptional consumer experience.
• Compliance & Policy Adherence:
• Ensure all HR policies, statutory regulations, and operational procedures are followed.
• Maintain discipline and ethical standards within the store.
• Financial Accountability:
• Take complete ownership of the store’s Profit & Loss (P&L) performance.
• Manage expenses effectively and optimize profitability.
• Sales Forecasting & Budgeting:
• Prepare and manage monthly, quarterly, and annual sales targets.
• Work with the Retail and Finance teams to plan and achieve business goals.
• Team Management & Development:
• Lead, coach, and motivate the team to achieve sales and service excellence.
• Conduct regular performance reviews and identify training needs.
• Build a culture of teamwork and accountability.
• Performance Monitoring:
• Track store KPIs, sales reports, and conversion ratios.
• Analyze performance data and implement action plans for improvement.
• Marketing & Customer Engagement:
• Drive local marketing initiatives to boost footfall and sales.
• Ensure superior customer service and handle escalations professionally.
• Visual Merchandising:
• Ensure all visual merchandising and promotional activities are executed as per brand standards.
• Maintain store presentation and product display quality at all times.
• Inventory & Stock Management:
• Conduct weekly inventory audits and ensure accurate stock records.
• Manage replenishment, shrinkage, and audit discrepancies.
• Financial Reconciliation:
• Ensure accurate daily sales reconciliation (cash, card, UPI).
• Guarantee timely deposit of cash and settlement of digital payments.
• Administrative Duties:
• Ensure timely submission of reports and documentation.
• Maintain staff attendance, schedules, and operational checklists.
• Dispute & Issue Resolution:
• Resolve customer complaints and internal grievances effectively.
• Maintain a positive and productive work atmosphere.

Desired Candidate Profile:

• Graduate / Postgraduate in Business, Retail, or related field.
• 3–6 years of experience in retail store management, preferably in sportswear, fashion, or lifestyle brands.
• Strong leadership, communication, and people management skills.
• Sound understanding of P&L, sales analysis, and retail operations.
• Passionate about sports and customer service excellence.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Experience:

• Retail sales: 3 years (Required)
• total work: 2 years (Required)

Language:

• English, Malayalam (Required)

Work Location: In person