Store Manager

We are looking for an energetic and responsible Store Manager to oversee daily operations at our quick-commerce fulfillment store. The ideal candidate should have strong leadership skills, operational knowledge, and a customer-first attitude. You will be responsible for managing inventory, supervising staff, ensuring timely deliveries, and maintaining overall store performance to meet sales and operational goals.

Key Responsibilities:

1. Store Operations & Management

• Oversee daily operations of the store, ensuring smooth functioning and timely order dispatch.
• Monitor order flow and delivery time to ensure efficiency.
• Maintain cleanliness, hygiene, and safety standards within the store.
• Ensure proper functioning of POS systems and order management platforms.

2. Inventory Control

• Track stock levels, manage procurement, and minimize wastage.
• Conduct daily inventory checks and reconcile discrepancies.
• Coordinate with vendors and central warehouse for replenishment and returns.

3. Team Leadership

• Supervise and motivate store staff, including pickers, packers, and delivery partners.
• Prepare work schedules and allocate shifts.
• Conduct daily briefings, monitor performance, and ensure discipline among the team.
• Handle hiring, onboarding, and basic training for new staff.

4. Customer Experience

• Ensure customer orders are accurate, timely, and of high quality.
• Handle customer complaints or issues raised through the support team promptly.
• Maintain high NPS (Net Promoter Score) and customer satisfaction metrics.

5. Reporting & Compliance

• Maintain daily sales, wastage, and performance reports.
• Ensure compliance with company policies and local regulations.
• Coordinate with the area manager and central operations team for audits and performance reviews.

Qualifications & Skills:

• Graduate or Diploma in Business / Retail / Supply Chain preferred.
• 2–5 years of experience in retail, grocery, or e-commerce (Zepto, Blinkit, Swi-ggy Instamart, BigBasket, etc. preferred).
• Strong leadership, communication, and team management skills.
• Knowledge of basic Excel, inventory software, and POS systems.
• Ability to work in a fast-paced, 24x7 environment (rotational shifts may apply).

What We Offer:

• Competitive salary and performance incentives.
• Growth opportunities in a fast-growing industry.
• Employee benefits and bonuses based on performance.
• A dynamic, technology-driven work environment.

Salary Range: ₹25,000 – ₹40,000 per month (depending on experience and location)

Job Types: Full-time, Permanent

Pay: ₹9,711.34 - ₹41,677.06 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person