Tech Support Engineer

About the Role

We are seeking a proactive and skilled Tech Support Engineer to join our team. The role involves providing technical support to clients and internal teams, troubleshooting software/hardware issues, and ensuring smooth IT operations. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a passion for technology.

Key Responsibilities

• Provide technical support via phone, email, chat, or remote access to resolve client and internal issues.
• Diagnose, troubleshoot, and resolve software, hardware, and networking problems.
• Assist customers with installation, configuration, and upgrades of systems and applications.
• Document issues, resolutions, and create knowledge base articles for future reference.
• Escalate unresolved issues to higher-level engineering teams when required.
• Collaborate with development and QA teams to identify bugs and suggest improvements.
• Monitor system performance and ensure uptime, security, and reliability of IT infrastructure.
• Stay updated with the latest technologies, patches, and industry best practices.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering or related field.
• Proven experience as a Tech Support Engineer, IT Support Specialist, or similar role.
• Strong knowledge of operating systems (Windows/Linux/MacOS), networking protocols, and common enterprise software.
• Hands-on experience with troubleshooting hardware/software issues.
• Familiarity with remote support tools, ticketing systems, and ITIL processes is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently as well as in a team environment.
• Customer-oriented mindset with a focus on service excellence.

What We Offer

• Competitive salary package with performance-based incentives.
• Opportunity to work on cutting-edge technologies.
• Supportive and collaborative work environment.
• Professional development and training programs.
• Career growth opportunities within the organization.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹29,493.89 per month

Work Location: In person