Tech Support Engineer

Company Description

WaterMarc is a leading provider of integrated technology solutions, specializing in AI-powered innovations, venture building, and sustainable technology. As partners with top industry players like Google, AWS, Salesforce, and Microsoft, we deliver future-ready solutions to drive growth and transformation. With multiple verticals, including WaterMarc Technologies, WaterMarc Cloud, and Ondgo, we are committed to innovation across industries, from healthcare to education and IT infrastructure. Our mission is to bridge the gap between business and technology, enabling enterprises to lead with confidence. Through strategic planning, streamlined processes, and innovative development, WaterMarc consistently pushes boundaries to create lasting impact.

Role Description

This is a full-time, on-site role as a Tech Support Engineer located in Gurugram. The Tech Support Engineer will be responsible for providing technical support and troubleshooting, assisting clients with resolving technical issues, and delivering exceptional customer service. Day-to-day tasks include diagnosing and resolving system and application issues, ensuring timely responses to support inquiries, and collaborating with internal teams to enhance user experience and system reliability.

Qualifications

• Technical Support and Troubleshooting skills to diagnose and resolve system or application issues
• Customer Support and Customer Service expertise to provide a positive and solution-oriented client experience
• Strong Analytical and problem-solving skills to identify and address technical challenges effectively
• Exceptional communication and interpersonal abilities to collaborate with clients and internal teams
• Knowledge of IT systems, applications, and basic networking concepts
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus