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Tech Support Engineer

Tech Support Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

XS Infosol

2 - 3 years

4 - 5 Lacs

noida

Posted:1 month ago| Platform:

Apply

Skills Required

printers escalations issue resolution operating systems customer interaction networking software installation technical support remote support desktop engineering software support desktop support troubleshooting it helpdesk root cause

Work Mode

Work from Office

Job Type

Full Time

Job Description

XS Infosol is looking for Tech Support Engineer to join our dynamic team and embark on a rewarding career journey

Issue Resolution: Provide timely and effective technical support to end-users, addressing hardware, software, or network-related issues
This may involve diagnosing problems, identifying root causes, and implementing solutions
Customer Assistance: Interact with customers or end-users to gather information about technical issues and guide them through troubleshooting steps
Troubleshooting: Use diagnostic tools, knowledge bases, and problem-solving techniques to identify and resolve technical problems
This may involve remote support or on-site assistance
Documentation: Maintain records of customer interactions, including issues reported, solutions provided, and any relevant documentation or reference materials
Product Knowledge: Stay up-to-date with the features, specifications, and functions of the products or systems being supported to provide accurate and effective assistance
Hardware and Software Support: Offer support for both hardware (e
g, computers, printers) and software applications (eg
, operating systems, productivity software)
Escalation: Escalate complex or unresolved issues to higher-level technical support or development teams and follow up to ensure prompt resolution

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Tech Support Engineer