Tech Support Engineer

Level Ai

8 - 10 years

30 - 35 Lacs

noida

Posted:2 days ago| Platform:

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Skills Required

usage artificial intelligence saas troubleshooting customer engagement data warehousing reporting tools technical support salesforce recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support members are experts on Level AI s product and apply their technical knowledge to support customers.
Partner with the Customer Success teams and engineering to troubleshoot customer issues, and deliver solutions.
Answer knowledge based questions about the product, and advise on best practices.
Develop domain expertise in the areas of common SaaS Integrations (such as Salesforce and Kustomer) and Level AI s NLU use cases.
Document best practices, and answers to common questions and issues.
Collaborate with Engineering to prioritize product issues and solutions.
Design and implement scalable processes to build out the support team, globally.

Requirements:

Requirements:Technical experience with modern SaaS applications and systems.
Ability to stay organized and handle multiple complex customer tickets simultaneously.
Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran is a plusExperience with reporting tools would be an advantage.
Understanding NLU technologies and their applications is a huge plus.
Must be available in PST hours

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