Tech Support Engineer

As an ideal candidate for the role of Cloud Solutions Sales Engineer, your role overview involves engaging with customers to understand their cloud needs and offering tailored solutions. Your key responsibilities will include: - Engaging with customers to understand their cloud needs and offering tailored solutions. - Providing pre-sales support, product demos, and installation assistance. - Troubleshooting SaaS and cloud-based software solutions using AWS and VMs. - Utilizing remote support tools for efficient customer assistance. - Collaborating with sales & marketing teams and contributing to product presentations. - Maintaining customer records, tracking support tickets, and generating reports. To qualify for this role, you should possess the following qualifications and skills: - 3+ years of experience in tech sales, cloud support, or related fields. - Hands-on experience in SaaS IT Sales, AWS cloud, and VMs. - Strong troubleshooting, problem-solving, and CRM management skills. - Excellent communication, presentation, and team-handling abilities. - Bachelor's degree in IT, Business, or related fields is preferred. Additionally, the company provides benefits such as paid sick time, paid time off, and Provident Fund. The working shift for this position is a day shift with fixed timings in the morning. Please note that the work location for this role is in-person.,