Call Center Executive

Job Title: Call Center Executive
Company: Ymatech Professional Services Private Limited
Location: Dehradun
Employment Type: Full-Time
Department: Customer Support / Call Center Operations
Experience: 0–2 Years (Freshers Welcome)
Reporting To: Call Center Supervisor / Team Leader

About Ymatech:

Ymatech Professional Services Pvt. Ltd. is a fast-growing provider of business support services, including software customer support, digital marketing, BPO, and technology solutions. At Ymatech, we believe in delivering high-quality support experiences that help businesses succeed.

Job Summary:

We are looking for a confident and customer-focused Call Center Executive to join our support team. The ideal candidate will handle inbound and outbound calls, resolve customer queries, provide information about our services, and ensure excellent customer satisfaction.

Key Responsibilities:

• Handle incoming and outgoing customer calls in a professional manner.
• Understand and respond to customer queries, concerns, and requests promptly.
• Provide product or service information and help resolve customer issues efficiently.
• Maintain accurate and up-to-date customer records in CRM software.
• Escalate unresolved issues to the appropriate team or supervisor.
• Meet daily/weekly call targets and quality benchmarks.
• Work closely with team members and other departments to improve the overall customer experience.
• Follow call center procedures, scripts, and company guidelines.

Required Skills & Qualifications:

• 12th pass or Bachelor's degree in any stream.
• Good communication skills in English.
• Basic computer knowledge and ability to handle CRM tools or call center software.
• Strong listening, problem-solving, and interpersonal skills.
• Patience and ability to handle pressure during high call volumes.
• Willingness to work in rotational shifts (if required).

Preferred Skills (Good to Have):

• Prior experience in customer support or telecalling.
• Knowledge of BPO/call center processes.
• English spoken only.

What We Offer:

• Fixed salary + performance-based incentives.
• Paid training and development sessions.
• Friendly and supportive team environment.
• Career growth opportunities within the company.
• Employee recognition and rewards program.

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,313.40 - ₹33,316.48 per month

Language:

• English (Required)

Work Location: In person