Prepare and cook a wide range of authentic Chinese dishes such as noodles, fried rice, Manchurian, etc. Ensure proper use of wok cooking techniques, seasoning, and presentation. Maintain food quality, hygiene, and consistency in taste. Handle kitchen equipment and tools relevant to Chinese cuisine safely and efficiently. Monitor and manage ingredient stock levels and inform for replenishment. Maintain cleanliness and sanitation of the cooking area. Coordinate with kitchen staff and ensure timely food preparation and service. Follow all food safety regulations and company standards.
Customer Support & Order Assistance Assist customers with order tracking, cancellations, refunds, and modifications. Resolve customer complaints promptly and escalate issues when necessary Respond to queries via calls, WhatsApp, emails, and chat support.
Process customer orders via phone, email, or online. Verify order details and enter information accurately into the system. Handle inbound and outbound customer calls professionally. Address inquiries and resolve issues efficiently. Maintain accurate customer records and order information. Coordinate with internal departments to ensure order fulfillment. Ensure compliance with company policies and conduct quality checks.