Prepare and cook a wide range of authentic Chinese dishes such as noodles, fried rice, Manchurian, etc. Ensure proper use of wok cooking techniques, seasoning, and presentation. Maintain food quality, hygiene, and consistency in taste. Handle kitchen equipment and tools relevant to Chinese cuisine safely and efficiently. Monitor and manage ingredient stock levels and inform for replenishment. Maintain cleanliness and sanitation of the cooking area. Coordinate with kitchen staff and ensure timely food preparation and service. Follow all food safety regulations and company standards.
Customer Support & Order Assistance Assist customers with order tracking, cancellations, refunds, and modifications. Resolve customer complaints promptly and escalate issues when necessary Respond to queries via calls, WhatsApp, emails, and chat support.
Process customer orders via phone, email, or online. Verify order details and enter information accurately into the system. Handle inbound and outbound customer calls professionally. Address inquiries and resolve issues efficiently. Maintain accurate customer records and order information. Coordinate with internal departments to ensure order fulfillment. Ensure compliance with company policies and conduct quality checks.
Key Responsibilities Accounting & FinanceMaintain accurate books of accounts in Tally / Zoho Books / ERP system. Record all day-to-day financial transactions including sales, purchases, payments, receipts, and journal entries. Prepare and reconcile monthly bank statements and vendor ledgers. Handle GST, TDS, and other statutory filings on time. Manage payroll processing, reimbursements, and employee advances. Assist in the preparation of financial statements, balance sheets, and profit & loss accounts. Coordinate with auditors, CA, and tax consultants for audits and annual filings. Monitor cash flow, petty cash, and ensure adequate fund availability. Administrative ManagementOversee daily office operations, housekeeping, and vendor coordination. Manage office documentation, agreements, renewals, and correspondence. Support HR functions such as employee attendance, leave records, and onboarding formalities. Handle procurement of office supplies and maintain inventory control. Liaise with government departments, banks, and vendors for official work. Ensure company compliance with internal policies and statutory regulations. Coordination & ReportingPrepare periodic management reports (finance, admin, HR-related). Assist in board meeting documentation, record keeping, and MIS reporting. Maintain confidentiality and ensure smooth communication across departments.
About YatriRestroYatriRestro is one of India’s fastest-growing IRCTC-authorized e-catering aggregators, connecting passengers with quality food delivery across 400+ outlets and major railway stations. We focus on technology-driven growth, transparency, and scalable digital systems including WhatsApp ordering, automation, and performance marketing. Role OverviewWe are looking for a Digital Marketing Manager who can own end-to-end digital growth—from paid campaigns and SEO to conversion tracking, WhatsApp funnels, and analytics. The role requires a hands-on marketer who understands high-intent, transaction-based platforms like food delivery, travel, or e-commerce. Key Responsibilities1. Performance Marketing & Revenue GrowthPlan, execute, and optimize campaigns on Google Ads (Search, Display, PMax), Meta Ads, YouTube Drive order volume, ROAS, and station-wise demand Optimize keywords like order food on train, IRCTC food delivery, station-based campaigns, etc. Implement retargeting, cart abandonment, and remarketing strategies 2. Conversion Tracking & AnalyticsSet up and manage GA4, Google Tag Manager, Google Ads conversions Implement enhanced conversions, gclid tracking, and funnel attribution Work closely with the tech team (Node.js / Next.js / Flutter) for tracking accuracy Build weekly & monthly performance dashboards 3. SEO & Organic Growth (Core for YatriRestro)Lead station-wise & city-wise SEO strategy Optimize landing pages for railway stations (NDLS, PNBE, DDU, HWH, etc.) Improve Core Web Vitals, indexing, and structured data Drive sustainable organic traffic for transactional keywords 4. WhatsApp, CRM & Automation MarketingOptimize WhatsApp Business API campaigns (order reminders, promotions) Coordinate chatbot flows (PNR → station → outlet → order) Run email, push notification, and remarketing automation Improve repeat orders & customer retention 5. Campaign Planning & Brand VisibilityPlan festival campaigns, train-specific promotions, station launches Coordinate creatives with designers (banners, reels, ads, landing pages) Ensure brand consistency across all digital platforms 6. Team, Vendor & Budget ManagementCoordinate with internal tech, design, content, and external agencies Manage monthly ad budgets efficiently Ensure compliance with IRCTC & platform policies (no misleading ads) Required Skills & QualificationsMust-Have3–6 years of experience in Digital / Performance Marketing Strong command over Google Ads, Meta Ads, GA4, GTM Proven experience in lead/order-based platforms (food, travel, e-commerce) Strong analytical mindset with ROI focus Ability to work closely with developers for tracking & automation Good to HaveExperience in IRCTC, travel-tech, food delivery, or aggregator platforms Knowledge of WhatsApp marketing, chatbots, CRM automation Hands-on SEO experience (especially local & programmatic SEO) Familiarity with tools like Ahrefs, SEMrush, Screaming Frog, Metabase Key KPIs (Performance Ownership)Order growth (Prepaid & COD) ROAS & CAC Organic traffic & keyword rankings Conversion rate improvement Repeat customer percentage What YatriRestro OffersHigh-ownership role with real business impact Direct exposure to large-scale, pan-India campaigns Fast-growth startup environment Competitive salary + performance-based incentives