Manage UK based procurement operations including sourcing, vendor negotiations, and compliance with UK regulations. Moniter stock, forecast demand, ensure timely supply, optimise costs and maintain accurate procurement records.
Responsible for scheduling repairs, managing dental equipment compliance, handling service requests, maintaining asset records, coordinating with vendors, managing inventory, and ensuring timely issue resolution and training support. Required Candidate profile MS Excel, Data Entry, Ticket Management
Role & responsibilities Lead and motivate a team of call centre executives, conduct regular performance reviews, and drive a patient-first culture. Performance Monitoring & Reporting Track KPIs (call volumes, booking conversions, cancellations, patient satisfaction) and share weekly/monthly reports with management. Operational Management Oversee daily contact centre operations, manage team schedules, and ensure smooth inbound/outbound call handling. Quality & Compliance Monitor call quality, ensure adherence to scripts, GDPR, NHS guidelines, and internal service standards. Escalation Handling Manage complex patient issues and complaints, coordinating with clinical teams and practice managers for resolution. Training & Development Onboard new hires, deliver ongoing training on systems, processes, and service protocols to maintain high standards. Process Improvement Identify workflow gaps, reduce missed appointments, optimize diary utilization, and support patient acquisition campaigns. Data Accuracy & CRM Management Ensure accurate documentation of all patient interactions in CRM (e.g., SOE, Dentally, Zoho) for compliance and reporting Preferred candidate profile: Excellent English Communication & Interpersonal Skills Ability to communicate fluently, confidently, and professionally with patients and team members. Proven Leadership Experience – Prior experience managing a call centre or client service team (preferably healthcare/dental), with strong coaching and people management skills. Performance-Driven & Tech-Savvy – Skilled in managing KPIs, reporting, and using CRM/call management systems (e.g., SOE, Dentally, Zoho CRM). Organized & Adaptable – Strong multitasking, problem-solving, and organizational skills; knowledge of NHS and private treatments is an advantage
Role & responsibilities: Manage full-cycle accounting for UK-based clients using Xero software. Prepare and review financial statements, reconciliations, and management reports. Handle Accounts Payable, Accounts Receivable, and Bank Reconciliations. Ensure compliance with UK accounting standards and regulations. Liaise with clients for financial queries, audits, and reporting requirements. Process payroll and maintain VAT returns for UK clients. Assist in month-end and year-end closing activities. Provide financial insights and support for business decisions. Preferred candidate profile Experience: 2-5 years in accounting, specifically for UK clients. Software: Hands-on experience with Xero and MS Excel. Strong knowledge of UK GAAP and VAT regulations. Excellent communication skills (written & spoken English). Ability to work independently and meet deadlines
Role & responsibilities: Answer patient calls promptly, provide service information, resolve queries, and make outbound calls for appointment confirmations, recalls, rescheduling, and follow-ups. Monitor and fill cancellations or gaps, liaise with clinical teams for efficient diary utilization, and stay updated on schedule or template changes. Send SMS/phone reminders for upcoming appointments, log cancellations/no-shows, and reschedule to maintain patient flow. Support reporting on call volumes, booking conversions, cancellations, and share patient feedback or recurring issues for service improvement. Accurately book NHS and private appointments using practice systems, allocate time slots based on treatment needs, and ensure correct diary optimization. Preferred candidate profile Excellent English Communication Skills Strong verbal and written communication with a professional and polite tone. Confident and Customer-Focused – Ability to handle patient queries with clarity, empathy, and assurance. Flexible with Work Schedule – Must be available to work Monday to Saturday, 12 PM to 9 PM without exceptions. Proactive and Detail-Oriented – Capable of managing multiple tasks, ensuring accuracy in bookings, and maintaining high service standards
Role & responsibilities: Answer patient calls promptly, provide service information, resolve queries, and make outbound calls for appointment confirmations, recalls, rescheduling, and follow-ups. Monitor and fill cancellations or gaps, liaise with clinical teams for efficient diary utilization, and stay updated on schedule or template changes. Send SMS/phone reminders for upcoming appointments, log cancellations/no-shows, and reschedule to maintain patient flow. Support reporting on call volumes, booking conversions, cancellations, and share patient feedback or recurring issues for service improvement. Accurately book NHS and private appointments using practice systems, allocate time slots based on treatment needs, and ensure correct diary optimization. Preferred candidate profile Excellent English Communication Skills Strong verbal and written communication with a professional and polite tone. Confident and Customer-Focused – Ability to handle patient queries with clarity, empathy, and assurance. Flexible with Work Schedule – Must be available to work Monday to Saturday, 12 PM to 9 PM without exceptions. Proactive and Detail-Oriented – Capable of managing multiple tasks, ensuring accuracy in bookings, and maintaining high service standards
Act as first IT contact for ops & UK practices. Support MS 365, Teams, Outlook & shared drives. Troubleshoot issues, support practice software, maintain docs, escalate as needed, assist upgrades & ensure compliance with security & policies. Required Candidate profile IT Support Technical Support Ticketing Systems IT documentation UK IT Support (desirable)
Role & responsibilities Develop and maintain Power BI dashboards, reports, and data models . Perform data extraction, transformation, and loading (ETL) using Power Query and DAX. Integrate multiple data sources such as SQL, Excel, and cloud-based systems. Collaborate with cross-functional teams to understand and fulfill business reporting needs. Ensure data accuracy, security, and performance optimization of Power BI reports. Stay updated on the latest Power BI features and BI trends to enhance reporting capabilities. Preferred candidate profile Education: B.Tech / B.E. / MCA / B.Sc (Computer Science) or equivalent. Experience: Minimum 3 years of experience in Power BI development. Strong knowledge of DAX, Power Query, and Data Modeling . Proficiency in SQL and MS Excel . Experience with Power BI Service, Gateways, and Row-Level Security (RLS) preferred. Excellent analytical, problem-solving, and communication skills.
Role & responsibilities Run Facebook and Instagram Lead Generation Ads for all Dentalcare Group clinics in the UK Monitor Google Analytics for all practice websites, providing insights and reports Manage Google Ads campaigns specifically for recruitment needs Preferred candidate profile 2-5 years of hands-on experience in digital marketing Strong experience with Facebook/Instagram Ads and Google Ads Knowledge of Google Analytics, Google Business Profile, Bing Business Profile
Role & responsibilities Install, configure, and set up laptops and desktops at workstations. Arrange and configure hardware and software to meet user and business requirements. Provide first-level support through the ticketing system, ensuring timely resolution of IT issues. Maintain an up-to-date inventory of office IT assets and ensure their optimal functioning. Manage and monitor system backups to prevent data loss and ensure data integrity. Implement security protocols, updates, and upgrades to safeguard systems against threats. Perform regular maintenance of operating systems, hardware, and software to ensure high performance. Collaborate with internal teams and external vendors for IT-related requirements and escalations. Provide technical guidance and support to employees for hardware, software, and network issues. Preferred candidate profile Bachelors degree in IT, Computer Science, or equivalent field (preferred) Minimum 3 years of experience is required. Familiarity with remote desktop tools and ticketing systems. Prior experience supporting UK-based teams (desirable).
Role & responsibilities Assist in maintaining books of accounts for UK clients using Xero . Support in preparing bank reconciliations , accounts payable , and accounts receivable . Help prepare and review financial statements and management reports . Assist with VAT returns , payroll processing , and other compliance-related tasks. Work closely with senior team members to ensure accurate and timely reporting. Communicate with clients for data collection and query resolution Preferred candidate profile Education: B.Com / M.Com / CA (Inter) or equivalent. Experience: 02 years (freshers with accounting knowledge may also apply) Soft Skills: Strong attention to detail, good communication skills, and willingness to learn.
Role & responsibilities Answer incoming calls from NHS and private patients promptly and professionally. Call patients to schedule, confirm, or follow up on appointments. Reach out to patients for overdue check-ups, recalls, and treatment follow-ups Log cancellations and no-shows in the system and handle them according to clinic policy. Document call outcomes, patient concerns, and any escalations in CRM or designated tracking systems (e.g., Zoho CRM). Preferred candidate profile Excellent verbal and written communication skills Customer service-focused with a patient-first approach