Manage UK based procurement operations including sourcing, vendor negotiations, and compliance with UK regulations. Moniter stock, forecast demand, ensure timely supply, optimise costs and maintain accurate procurement records.
Responsible for scheduling repairs, managing dental equipment compliance, handling service requests, maintaining asset records, coordinating with vendors, managing inventory, and ensuring timely issue resolution and training support. Required Candidate profile MS Excel, Data Entry, Ticket Management
Role & responsibilities Lead and motivate a team of call centre executives, conduct regular performance reviews, and drive a patient-first culture. Performance Monitoring & Reporting Track KPIs (call volumes, booking conversions, cancellations, patient satisfaction) and share weekly/monthly reports with management. Operational Management Oversee daily contact centre operations, manage team schedules, and ensure smooth inbound/outbound call handling. Quality & Compliance Monitor call quality, ensure adherence to scripts, GDPR, NHS guidelines, and internal service standards. Escalation Handling Manage complex patient issues and complaints, coordinating with clinical teams and practice managers for resolution. Training & Development Onboard new hires, deliver ongoing training on systems, processes, and service protocols to maintain high standards. Process Improvement Identify workflow gaps, reduce missed appointments, optimize diary utilization, and support patient acquisition campaigns. Data Accuracy & CRM Management Ensure accurate documentation of all patient interactions in CRM (e.g., SOE, Dentally, Zoho) for compliance and reporting Preferred candidate profile: Excellent English Communication & Interpersonal Skills Ability to communicate fluently, confidently, and professionally with patients and team members. Proven Leadership Experience – Prior experience managing a call centre or client service team (preferably healthcare/dental), with strong coaching and people management skills. Performance-Driven & Tech-Savvy – Skilled in managing KPIs, reporting, and using CRM/call management systems (e.g., SOE, Dentally, Zoho CRM). Organized & Adaptable – Strong multitasking, problem-solving, and organizational skills; knowledge of NHS and private treatments is an advantage
Role & responsibilities: Manage full-cycle accounting for UK-based clients using Xero software. Prepare and review financial statements, reconciliations, and management reports. Handle Accounts Payable, Accounts Receivable, and Bank Reconciliations. Ensure compliance with UK accounting standards and regulations. Liaise with clients for financial queries, audits, and reporting requirements. Process payroll and maintain VAT returns for UK clients. Assist in month-end and year-end closing activities. Provide financial insights and support for business decisions. Preferred candidate profile Experience: 2-5 years in accounting, specifically for UK clients. Software: Hands-on experience with Xero and MS Excel. Strong knowledge of UK GAAP and VAT regulations. Excellent communication skills (written & spoken English). Ability to work independently and meet deadlines
Role & responsibilities: Answer patient calls promptly, provide service information, resolve queries, and make outbound calls for appointment confirmations, recalls, rescheduling, and follow-ups. Monitor and fill cancellations or gaps, liaise with clinical teams for efficient diary utilization, and stay updated on schedule or template changes. Send SMS/phone reminders for upcoming appointments, log cancellations/no-shows, and reschedule to maintain patient flow. Support reporting on call volumes, booking conversions, cancellations, and share patient feedback or recurring issues for service improvement. Accurately book NHS and private appointments using practice systems, allocate time slots based on treatment needs, and ensure correct diary optimization. Preferred candidate profile Excellent English Communication Skills Strong verbal and written communication with a professional and polite tone. Confident and Customer-Focused – Ability to handle patient queries with clarity, empathy, and assurance. Flexible with Work Schedule – Must be available to work Monday to Saturday, 12 PM to 9 PM without exceptions. Proactive and Detail-Oriented – Capable of managing multiple tasks, ensuring accuracy in bookings, and maintaining high service standards