Job Title: Call Center Executive Company: Ymatech Professional Services Private Limited Location: Dehradun Employment Type: Full-Time Department: Customer Support / Call Center Operations Experience: 0–2 Years (Freshers Welcome) Reporting To: Call Center Supervisor / Team Leader About Ymatech: Ymatech Professional Services Pvt. Ltd. is a fast-growing provider of business support services, including software customer support, digital marketing, BPO, and technology solutions. At Ymatech, we believe in delivering high-quality support experiences that help businesses succeed. Job Summary: We are looking for a confident and customer-focused Call Center Executive to join our support team. The ideal candidate will handle inbound and outbound calls, resolve customer queries, provide information about our services, and ensure excellent customer satisfaction. Key Responsibilities: Handle incoming and outgoing customer calls in a professional manner. Understand and respond to customer queries, concerns, and requests promptly. Provide product or service information and help resolve customer issues efficiently. Maintain accurate and up-to-date customer records in CRM software. Escalate unresolved issues to the appropriate team or supervisor. Meet daily/weekly call targets and quality benchmarks. Work closely with team members and other departments to improve the overall customer experience. Follow call center procedures, scripts, and company guidelines. Required Skills & Qualifications: 12th pass or Bachelor's degree in any stream. Good communication skills in English. Basic computer knowledge and ability to handle CRM tools or call center software. Strong listening, problem-solving, and interpersonal skills. Patience and ability to handle pressure during high call volumes. Willingness to work in rotational shifts (if required). Preferred Skills (Good to Have): Prior experience in customer support or telecalling. Knowledge of BPO/call center processes. English spoken only. What We Offer: Fixed salary + performance-based incentives. Paid training and development sessions. Friendly and supportive team environment. Career growth opportunities within the company. Employee recognition and rewards program. Job Types: Full-time, Permanent, Fresher Pay: ₹11,313.40 - ₹33,316.48 per month Language: English (Required) Work Location: In person
Job Title: Call Center Executive Company: Ymatech Professional Services Private Limited Location: Dehradun Employment Type: Full-Time Department: Customer Support / Call Center Operations Experience: 0–2 Years (Freshers Welcome) Reporting To: Call Center Supervisor / Team Leader About Ymatech: Ymatech Professional Services Pvt. Ltd. is a fast-growing provider of business support services, including software customer support, digital marketing, BPO, and technology solutions. At Ymatech, we believe in delivering high-quality support experiences that help businesses succeed. Job Summary: We are looking for a confident and customer-focused Call Center Executive to join our support team. The ideal candidate will handle inbound and outbound calls, resolve customer queries, provide information about our services, and ensure excellent customer satisfaction. Key Responsibilities: Handle incoming and outgoing customer calls in a professional manner. Understand and respond to customer queries, concerns, and requests promptly. Provide product or service information and help resolve customer issues efficiently. Maintain accurate and up-to-date customer records in CRM software. Escalate unresolved issues to the appropriate team or supervisor. Meet daily/weekly call targets and quality benchmarks. Work closely with team members and other departments to improve the overall customer experience. Follow call center procedures, scripts, and company guidelines. Required Skills & Qualifications: 12th pass or Bachelor's degree in any stream. Good communication skills in English. Basic computer knowledge and ability to handle CRM tools or call center software. Strong listening, problem-solving, and interpersonal skills. Patience and ability to handle pressure during high call volumes. Willingness to work in rotational shifts (if required). Preferred Skills (Good to Have): Prior experience in customer support or telecalling. Knowledge of BPO/call center processes. English spoken only. What We Offer: Fixed salary + performance-based incentives. Paid training and development sessions. Friendly and supportive team environment. Career growth opportunities within the company. Employee recognition and rewards program. Job Types: Full-time, Permanent, Fresher Pay: ₹11,313.40 - ₹33,316.48 per month Language: English (Required) Work Location: In person
About the Role We are seeking a proactive and skilled Tech Support Engineer to join our team. The role involves providing technical support to clients and internal teams, troubleshooting software/hardware issues, and ensuring smooth IT operations. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a passion for technology. Key Responsibilities Provide technical support via phone, email, chat, or remote access to resolve client and internal issues. Diagnose, troubleshoot, and resolve software, hardware, and networking problems . Assist customers with installation, configuration, and upgrades of systems and applications. Document issues, resolutions, and create knowledge base articles for future reference. Escalate unresolved issues to higher-level engineering teams when required. Collaborate with development and QA teams to identify bugs and suggest improvements. Monitor system performance and ensure uptime, security, and reliability of IT infrastructure. Stay updated with the latest technologies, patches, and industry best practices. Requirements Bachelor’s degree in Computer Science, IT, Engineering or related field. Proven experience as a Tech Support Engineer, IT Support Specialist, or similar role . Strong knowledge of operating systems (Windows/Linux/MacOS) , networking protocols, and common enterprise software. Hands-on experience with troubleshooting hardware/software issues . Familiarity with remote support tools, ticketing systems, and ITIL processes is a plus. Excellent analytical, problem-solving, and communication skills . Ability to work independently as well as in a team environment. Customer-oriented mindset with a focus on service excellence . What We Offer Competitive salary package with performance-based incentives. Opportunity to work on cutting-edge technologies . Supportive and collaborative work environment. Professional development and training programs. Career growth opportunities within the organization. Job Types: Full-time, Permanent, Fresher Pay: ₹8,086.00 - ₹29,493.89 per month Work Location: In person