Staff, Solution Architect ITOM/ITAM & Data

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Staff, Solution Architect – ITOM/ITAM & Data

Service Mapping, Horizontal Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM),

As a senior individual contributor, the Staff Solution Architect will collaborate with engineering, product, and business teams to design scalable, sustainable solutions that support enterprise-wide service management goals. This role will also be responsible for ensuring architectural consistency, data governance, and alignment with platform best practices. 

Your Role Accountabilities: 

Architecture & Design

• Architect end-to-end ITOM and ITAM solutions within the ServiceNow platform, ensuring alignment with enterprise architecture standards. 

• Design and maintain scalable data models for CMDB and AMB, supporting accurate service mapping and asset lifecycle management. 

• Lead the development of reference architectures and reusable solution patterns for ITOM/ITAM capabilities. 

• Evaluate and recommend platform enhancements to support evolving business needs and technology trends. 

Platform Data Governance & Integrity

• Ensure data quality, normalization, and integrity across CMDB and AMB through robust governance practices. 

• Define and enforce data modeling standards, naming conventions, and relationship mapping across configuration and asset data. 

• Collaborate with data owners and stewards to maintain accurate and actionable data across the platform. 

• Support audits and compliance initiatives by ensuring traceability and accountability of asset and configuration data. 

Solution Implementation & Technical Enablement

• Partner with engineering teams to guide the implementation of ITOM/ITAM solutions, ensuring architectural fidelity and performance. 

• Provide technical leadership during discovery, design, and deployment phases of platform enhancements. 

• Develop and maintain technical documentation, including solution blueprints, data flow diagrams, and integration specifications. 

• Mentor developers and administrators on best practices for ITOM/ITAM configuration and customization. 

Stakeholder Engagement and Collaboration

• Engage with product managers, business analysts, and service owners to understand requirements and translate them into scalable solutions. 

• Act as a trusted advisor to stakeholders on ITOM/ITAM capabilities, platform limitations, and roadmap alignment. 

• Facilitate design reviews and architecture governance forums to ensure transparency and alignment. 

• Advocate for continuous improvement and innovation in service management practices through the use of platform capabilities. 

Qualifications & Experiences: 

• 8+ years of experience in IT architecture, with a focus on ServiceNow ITOM and ITAM modules. 

• Deep expertise in CMDB, AMB, Service Mapping, Discovery, HAM, SAM, and Data Normalization. 

• Proven experience designing and implementing scalable solutions in large, complex enterprise environments. 

• Strong understanding of ITIL practices and service management frameworks. 

• Excellent analytical, communication, and stakeholder engagement skills. 

• Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred). 

Not Required but Preferred Experience: 

• ServiceNow Certified Implementation Specialist – ITOM and/or ITAM. 

• ServiceNow Certified System Administrator or Application Developer. 

• Experience with cloud infrastructure discovery and hybrid IT environments. 

• Familiarity with data governance frameworks and enterprise architecture methodologies (e.g., TOGAF). 

How We Get Things Done…