Sr. Technical Product Manager (AI / SaaS)

About the Role

We’re hiring a Senior Technical Product Manager to lead the roadmap for our AI platform and end‑user experiences. You’ll define strategy and ship features across LLM orchestration, retrieval‑augmented generation (RAG), real‑time voice/visual interactions, and enterprise‑grade SaaS capabilities (multi‑tenant, RBAC, usage metering, billing, compliance). You’ll partner closely with Engineering, Design, Go‑to‑Market, and Customers to turn ambiguous problems into scalable, safe, and performant products.

What You’ll Do

• Own product strategy and roadmap

  for AI platform capabilities (model selection, RAG pipelines, eval harnesses, agents/tool‑use, admin interface, mobile app) and for customer experiences (voice, chat, co‑pilot, agent assist).

• Define crisp PRDs/specs

  with clear problem statements, acceptance criteria, and success metrics; manage backlog and quarterly planning.

• Partner with engineering & research

  on architecture and trade‑offs: model choices (hosted vs. open‑source), prompt + system design, embeddings & vector stores, latency budgets, throughput/capacity planning, and cost controls.

• Stand up evaluation & experimentation:

  offline/online evaluation, truthfulness/safety metrics, regression tests, A/B frameworks, guardrails, and human‑in‑the‑loop feedback loops.

• Instrument and ship with confidence:

  analytics, product telemetry, dashboards; define P0/P1 SLOs (latency, uptime, quality).

• Drive safety, privacy, and compliance:

  red‑teaming, policy enforcement, data retention controls, tenant isolation; partner on SOC 2 / ISO 27001 readiness and GDPR/CCPA considerations.

• Deliver an excellent developer experience:

  clear API contracts, versioning, SDKs, docs, samples; collaborate with DevRel and Support.

• Own business outcomes:

  packaging & pricing proposals (incl. usage‑based), monetization experiments, adoption & retention levers; support customer discovery, POCs, and strategic deals.

• Work with sales organization:

  Create proposals, RFP responses, customer pricing and provide pursuit support as required.

Minimum Qualifications

• 7–10+ years

  in Product Management with

  2+ years

  shipping AI/ML or data‑intensive products

  and

  5+ years

  in modern cloud SaaS.
• Have a strong design / UX mindset
• Technical depth to partner credibly with engineers (comfortable reading code/scripts, APIs, schemas) and to reason about

  LLM/RAG systems

  , embeddings, vector databases, and inference trade‑offs (quality, latency, cost).
• Experience shipping

  APIs/developer platforms

  and customer‑facing features end‑to‑end (from discovery to GA, with ongoing iteration).
• Strong product analytics skills (funnel metrics, experiment design), and proficiency with tools like Amplitude/Mixpanel/Looker and SQL.
• Demonstrated ability to drive

  enterprise‑grade

  requirements: multi‑tenant controls, SSO/SAML, RBAC, audit logs, data residency, and SLAs.

Nice to Have

• Background in

  conversational AI

  ,

  real‑time communications

  , or

  contact center/CX

  (ASR/TTS, WebRTC, SIP, streaming LLMs).
• Familiarity with orchestration and infra stacks:

  LangChain/LlamaIndex/Semantic Kernel

  , vector DBs (pgvector, Pinecone, Weaviate),

  Kubernetes

  ,

  vLLM/Triton/Ray Serve

  , feature stores and ML observability (MLflow, W&B).
• Experience optimizing

  token/inference cost

  , GPU utilization, and

  P95/P99 latency

  in production.
• Knowledge of security & compliance frameworks (SOC 2 Type II, ISO 27001) and privacy by design for AI features.

About the Company

This is a unique opportunity to be an exclusive member of cutting edge start up, Convergedhub.ai, a US based AI startup.

ConvergedHub, is building an cutting edge AI-powered contact center platform designed to transform customer experience. The solution unifies text, voice, and email interactions into seamless AI-driven CONVERGED EXPERIENCES, ensuring consistent and efficient self-service and assisted support.

Learn more at: https://convergedhub.ai