We are looking for an experienced Senior Technical Product Architect with a proven track record in developing enterprise AI-based SaaS products and applications. The ideal candidate will possess a deep understanding of software architecture, cloud technologies, and agile development methodologies. You will be responsible for leading the design and development of new products and ensuring that our solutions meet the highest standards of scalability, performance, and security. Key Responsibilities Lead the architectural design and development of new enterprise SaaS products and applications. Work closely with product managers and stakeholders to understand business needs and translate them into technical requirements. Define and enforce architectural standards, procedures, and guidelines to ensure scalability, performance, and security. Evaluate and recommend technologies and tools for the effective development of scalable software solutions. Oversee the entire development lifecycle, including planning, coding, testing, deployment, and maintenance. Provide technical leadership and mentorship to development teams. Collaborate with cross-functional teams to ensure seamless integration of various systems and technologies. Drive innovation by staying current with emerging technologies and trends in SaaS and enterprise software. Requirements Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. Strong understanding of AI technology landscape, processes, and tools Minimum of 12 years of experience in software development, with at least 3 years in a technical architect role. Demonstrated experience in developing SaaS products and enterprise applications from inception to launch. In-depth knowledge of software architecture principles and design patterns.• Proficient in modern programming languages (e.g., Java, Python, C#) and web technologies (HTML, CSS, JavaScript). Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). Familiarity with CI/CD pipelines and automated testing frameworks. Excellent problem-solving, analytical, and communication skills. Experience in AI application development is a must. Certifications in cloud architecture (AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.). Experience in Agile and DevOps methodologies. A portfolio showcasing successful product development in AI, SaaS and enterprise B2B apps. About the Company This is a unique opportunity to be an exclusive member of cutting edge start up, Convergedhub.ai, a Delaware registered company. ConvergedHub, is building an cutting edge AI-powered contact center platform designed to transform customer experience. The solution unifies text, voice, and email interactions into seamless AI-driven CONVERGED EXPERIENCES, ensuring consistent and efficient self-service and assisted support. Learn more at: https://convergedhub.ai
We are seeking an experienced and talented Lead Software Engineer to join our innovative team. The ideal candidate will have 7-10 years of comprehensive full-stack development experience, with deep expertise in both front-end and back-end technologies, including modern architectural patterns and cloud-native solutions. This role requires a combination of advanced technical skills, strong leadership abilities, and a passion for building cutting-edge products. Key Responsibilities: Lead the development of complex web applications using React.js and Node.js Design and implement scalable, efficient, and maintainable code Architect and develop event-driven systems and microservices Implement serverless solutions using AWS Lambda or Azure Functions Design and optimize message queue systems using technologies like SQS and Redis Collaborate with cross-functional teams to define and implement new features Mentor and guide junior developers, promoting best practices and code quality Contribute to architectural decisions and technology choices Manage and optimize database operations using MongoDB Implement and maintain cloud-based solutions using AWS or Azure Ensure the technical feasibility of UI/UX designs Optimize applications for maximum speed and scalability Implement and maintain state management solutions (e.g., Redux) Design and execute comprehensive unit testing strategies Stay up-to-date with emerging trends and technologies in web development Required Skills and Experience: 7-10 years of full-stack development experience Expert-level proficiency in React.js with a minimum of 3 years of experience Expert-level proficiency in Node.js with a minimum of 4 years of experience Strong experience with MongoDB Proven experience with AWS or Azure cloud platforms Experience with event-driven architecture and microservices Familiarity with serverless computing (e.g., AWS Lambda, Azure Functions) Experience with message queues (e.g., AWS SQS) and in-memory data stores (e.g., Redis) Proficient in TypeScript Experience with state management libraries (e.g., Redux) Strong unit testing skills and experience Solid understanding of web development principles and best practices Experience with version control systems (e.g., Git) Strong problem-solving skills and attention to detail Excellent communication and leadership skills Preferred Qualifications: Experience in product development or startup environments Familiarity with Nest.js Knowledge of React Native for mobile app development DevOps experience Docker containerization experience Familiarity with Bitbucket Experience with agile development methodologies Contributions to open-source projects About the Company This is a unique opportunity to be an exclusive member of cutting edge start up, Convergedhub.ai, a Delaware registered company. ConvergedHub, is building an cutting edge AI-powered contact center platform designed to transform customer experience. The solution unifies text, voice, and email interactions into seamless AI-driven CONVERGED EXPERIENCES, ensuring consistent and efficient self-service and assisted support. Learn more at: https://convergedhub.ai
About the Role We’re hiring a Senior Technical Product Manager to lead the roadmap for our AI platform and end‑user experiences. You’ll define strategy and ship features across LLM orchestration, retrieval‑augmented generation (RAG), real‑time voice/visual interactions, and enterprise‑grade SaaS capabilities (multi‑tenant, RBAC, usage metering, billing, compliance). You’ll partner closely with Engineering, Design, Go‑to‑Market, and Customers to turn ambiguous problems into scalable, safe, and performant products. What You’ll Do Own product strategy and roadmap for AI platform capabilities (model selection, RAG pipelines, eval harnesses, agents/tool‑use, admin interface, mobile app) and for customer experiences (voice, chat, co‑pilot, agent assist). Define crisp PRDs/specs with clear problem statements, acceptance criteria, and success metrics; manage backlog and quarterly planning. Partner with engineering & research on architecture and trade‑offs: model choices (hosted vs. open‑source), prompt + system design, embeddings & vector stores, latency budgets, throughput/capacity planning, and cost controls. Stand up evaluation & experimentation: offline/online evaluation, truthfulness/safety metrics, regression tests, A/B frameworks, guardrails, and human‑in‑the‑loop feedback loops. Instrument and ship with confidence: analytics, product telemetry, dashboards; define P0/P1 SLOs (latency, uptime, quality). Drive safety, privacy, and compliance: red‑teaming, policy enforcement, data retention controls, tenant isolation; partner on SOC 2 / ISO 27001 readiness and GDPR/CCPA considerations. Deliver an excellent developer experience: clear API contracts, versioning, SDKs, docs, samples; collaborate with DevRel and Support. Own business outcomes: packaging & pricing proposals (incl. usage‑based), monetization experiments, adoption & retention levers; support customer discovery, POCs, and strategic deals. Work with sales organization: Create proposals, RFP responses, customer pricing and provide pursuit support as required. Minimum Qualifications 7–10+ years in Product Management with 2+ years shipping AI/ML or data‑intensive products and 5+ years in modern cloud SaaS. Have a strong design / UX mindset Technical depth to partner credibly with engineers (comfortable reading code/scripts, APIs, schemas) and to reason about LLM/RAG systems , embeddings, vector databases, and inference trade‑offs (quality, latency, cost). Experience shipping APIs/developer platforms and customer‑facing features end‑to‑end (from discovery to GA, with ongoing iteration). Strong product analytics skills (funnel metrics, experiment design), and proficiency with tools like Amplitude/Mixpanel/Looker and SQL. Demonstrated ability to drive enterprise‑grade requirements: multi‑tenant controls, SSO/SAML, RBAC, audit logs, data residency, and SLAs. Nice to Have Background in conversational AI , real‑time communications , or contact center/CX (ASR/TTS, WebRTC, SIP, streaming LLMs). Familiarity with orchestration and infra stacks: LangChain/LlamaIndex/Semantic Kernel , vector DBs (pgvector, Pinecone, Weaviate), Kubernetes , vLLM/Triton/Ray Serve , feature stores and ML observability (MLflow, W&B). Experience optimizing token/inference cost , GPU utilization, and P95/P99 latency in production. Knowledge of security & compliance frameworks (SOC 2 Type II, ISO 27001) and privacy by design for AI features. About the Company This is a unique opportunity to be an exclusive member of cutting edge start up, Convergedhub.ai, a US based AI startup. ConvergedHub, is building an cutting edge AI-powered contact center platform designed to transform customer experience. The solution unifies text, voice, and email interactions into seamless AI-driven CONVERGED EXPERIENCES, ensuring consistent and efficient self-service and assisted support. Learn more at: https://convergedhub.ai