Sr. Operations Manager

Here is a well-structured Job Description (JD) for a Senior Operations Manager, aligned with the KPIs you provided:

---

Job Title: Senior Operations Manager

Department: Operations

Location: [Surat and Ahmedabad/Gujarat]

Reporting To: Regional Head / General Manager

Job Summary:

The Senior Operations Manager will oversee end-to-end operations within the city or assigned region. This role demands strong leadership in ensuring operational efficiency, driving revenue, managing teams, optimizing logistics processes, maintaining fleet and vehicle compliance, and ensuring client satisfaction

Key Responsibilities:

1. Revenue & Order Management

Drive revenue generation and cost-efficiency across operations.

Maximize daily and monthly order volume while maintain.

Job Title: Senior Operations Manager

Department: Operations

Location: [City/Region]

Reporting To: Regional Head / General Manager

---

Job Summary:

The Senior Operations Manager will oversee end-to-end operations within the city or assigned region. This role demands strong leadership in ensuring operational efficiency, driving revenue, managing teams, optimizing logistics processes, maintaining fleet and vehicle compliance, and ensuring client satisfaction.

Key Responsibilities:

1. Revenue & Order Management

Drive revenue generation and cost-efficiency across operations.

Maximize daily and monthly order volume while maintaining quality standar

2. Petty Cash & Financial Oversight

Monitor and manage petty cash disbursement and reconciliation.

Ensure timely and accurate validation of data for invoicing.

3. Warehouse & Inventory Management

Oversee all warehouse operations, ensuring timely inbound and outbound movement.

Coordinate with logistics for accurate stockkeeping and loss minimization.

4. Team Performance & Efficiency

Ensure productivity and performance of Executives, Operations Leads, and Fleet Managers.

Set KPIs, conduct performance reviews, and drive team training and motivation.

5. Administrative & Daily Reporting

Manage all administrative duties related to operations including documentation, approvals, and compliance.

Ensure accurate and timely submission of daily MIS and reports.

6. Client Relationship Management

Coordinate and conduct regular client meetings.

Ensure all client targets and SLAs are met or exceeded.

7. Fleet & Vehicle Oversight

Manage city fleet including insurance renewals, maintenance, warranty claims, and operational fitness.

Resolve issues related to vehicles swiftly in coordination with relevant departments.

8. City-level Operational Compliance

Ensure timely resolution of any city-specific matters (insurance, licenses, logistics issues).

Act as the primary point of contact for any local authority compliance or escalation.

9. Rider Management & Retention

Drive initiatives for rider engagement, satisfaction, and long-term retention.

Address grievances and improve rider performance.

10. Cross-functional Support

Collaborate with HR, Admin, Tech, and other departments to support operational needs.

Take responsibility for any additional tasks associated with city-level operations.

Key Performance Indicators (KPIs):

Revenue growth vs. target

Order count vs. fulfillment rate

Executive & team productivity score

Client satisfaction & retention score

Rider retention & engagement rate

Operational cost vs. budget

Report accuracy & timeliness

Warehouse accuracy & efficiency metrics

Qualifications & Skills:

Graduate/MBA preferred with 6–10 years of experience in operations/logistics/supply chain.

Proven leadership ability in managing large teams.

Strong analytical and decision-making skills.

Excellent client and stakeholder management skills.

Hands-on knowledge of fleet, logistics, and city-level operations.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift

Work Location: In person