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Cognizant
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Sr. Developer

Sr. Developer

Cognizant

10 - 13 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

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Skills Required

developer connect aws salesforce service api development programming cutting metrics efficiency migration configuration workflow routing strategies management reporting ai analysis compliance monitoring resolve analytics testing sip voip communication python java script automation agile git certification devops crm integration learning ml certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Senior Developer - We are seeking a highly skilled Sr. Developer with 10 to 13 years of experience in Information domain. The ideal candidate will have expertise in Amazon Web Services Amazon Connect Amazon Lex and AWS Lambda Salesforce service cloud voice Telephony API development Programming knowledge this hybrid role offers the opportunity to work on cutting-edge projects during day shifts with no travel required.

Responsibilities

Key ResponsibilitiesDesign develop and maintain complex IVR flows and contact flows within Amazon Connect to enhance selfservice and agentassisted customer experiencesProvide expertise in telephony concepts contact center metrics and best practices to improve operational efficiencyExpertise working on migration of the AWS services and the Telephony services with Amazon ConnectConfigure the Amazon Connect instance for the migration of existing configuration to the new regionBuild Step functions for the creating application workflow in AWS allowing to coordinate with AWS servicesConfigure and manage contact center routing strategies queue management and real time reporting tools within AWS ConnectIntegrate AWS Connect with Salesforce service cloud voice using AWS Lambda Amazon Lex and other AWS servicesHelp to build the Salesforce service cloud voice infrastructure for hosting end to end amazon connect functionalitiesDevelopment of the dynamic intelligent routing and the wallboard functionality modules to build the effective routing and reporting solutionImplement and optimize AI driven features such as Amazon Lex bots and natural language understanding NLU within IVR systemsUtilize Amazon Connect Contact Lens to perform automated analysis of customer interactions including sentiment analysis trend identification and compliance monitoringCollaborate with cross functional teams including product managers engineers and operations to gather requirements and deliver high quality solutionsTroubleshoot and resolve issues related to IVR applications contact flows and Contact Lens analytics ensuring minimal downtime and optimal performanceDrive the testers by explaining the functionality that was built and provide inputs on testing end to end modules developed

Required Skills And Qualifications

5 years of experience in cloud computing with a minimum of 3 years focused on Amazon Connect and contact center solutionsHands on experience with IVR development including designing and implementing contact flows using drag and drop workflows in Amazon ConnectProficiency with Amazon Connect Contact Lens for analyzing customer interactions including sentiment analysis keyword spotting and compliance rulesStrong knowledge of AWS services such as AWS Lambda Amazon Lex Amazon Polly Amazon S3 and Amazon CloudWatchExperience integrating RESTful APIs and web services with contact center platformsSolid understanding of telephony concepts including SIP VoIP and realtime communication technologiesProficiency in programming languages such as Python Java Script Nodejs for custom development and automationFamiliarity with agile development methodologies and version control systems eg GitExcellent problem solving skills with the ability to debug and resolve complex distributed systems issuesStrong communication skills to collaborate with stakeholders and document technical solutionsAWS Certification eg AWS Certified Solutions Architect AWS Certified Developer or AWS Certified DevOps EngineerExperience with CRM platforms like Salesforce integration with Amazon ConnectKnowledge of machine learning ML concepts and their application in contact center analyticsPrevious experience in migrating legacy contact center systems to cloud based solutionsFamiliarity with workforce management tools and contact center reporting metrics

Certifications Required

AWS Certified Solutions Architect AWS Certified DeveloperAWS Certified DevOps EngineerSalesforce integration with Amazon Connect

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Teaneck New Jersey

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Sr. Developer