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Cognizant
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Sr. Developer

Sr. Developer

Cognizant

0 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

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Skills Required

developer reliability scalability automation monitoring management software support collaboration azure analytics automate checks drive devops aws deployment analyze resolve design test collaborative development learning compliance regulations code communication certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are seeking a skilled and proactive Reliability Engineer to join our Contact Center team. This role is critical in ensuring the availability reliability scalability and performance of our customer-facing platforms and services. The ideal candidate will have a strong background in automation monitoring incident management and cloud infrastructure.

Responsibilities

Develop and maintain robust software solutions to enhance Contact Center Support systems.
Own the Availability Reliability Quality and Lifecycle (ARQL) of contact center platforms
Define and manage SLOs SLIs and Error Budgets in collaboration with product and operations teams.
Implement and maintain monitoring tools (e.g. Azure Monitor Log Analytics KQL).
Automate health checks and build dashboards for real-time visibility into system KPIs.
Lead incident response conduct blameless post-mortems and drive root cause analysis.
Collaborate with DevOps and software teams to maintain and improve CI/CD pipelines
Collaborate with cross-functional teams to integrate Azure DevOps and AWS DevOps tools for seamless project execution.
Implement best practices in DevOps to streamline deployment processes and improve system reliability.
Analyze and resolve complex technical issues related to Claim Assignment ensuring optimal performance.
Design and execute test plans to validate software functionality and performance.
Provide technical guidance and support to team members fostering a collaborative work environment.
Monitor system performance and implement improvements to enhance user experience.
Document software development processes and maintain comprehensive technical documentation.
Engage in continuous learning to stay updated with the latest industry trends and technologies.
Contribute to the development of innovative solutions that align with the companys strategic goals.
Ensure compliance with industry standards and regulations in all software development activities.
Participate in code reviews to maintain high-quality code standards and practices.
Collaborate with stakeholders to gather requirements and deliver solutions that meet business needs.

Qualifications

Possess extensive experience in Contact Center Support demonstrating a deep understanding of its technical aspects.
Have a strong background in Azure DevOps and AWS DevOps with proven experience in deploying and managing applications.
Demonstrate expertise in Claim Assignment with the ability to analyze and optimize related processes.
Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Show proficiency in software development methodologies and best practices.
Display strong communication skills enabling effective collaboration with team members and stakeholders.
Have a proactive approach to learning and adapting to new technologies and industry trends.

Certifications Required

AWS Certified DevOps Engineer Microsoft Certified: Azure DevOps Engineer Expert

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Sr. Developer