Job
Description
We are WorldatWork, a professional organization that sets the agenda in the field of Total Rewards. We specialize in globally respected certifications, relevant data, publications, content, and conferences, all of which are designed to advance our members’ leadership and help them influence great outcomes at their organizations. Founded in 1955, WorldatWork serves Total Rewards professionals throughout the world working in organizations of all sizes and every industry. Position Purpose: The Specialist Accounts Receivable provides accounting support by ensuring customer invoices, order cancellations and other inquiries are completed in a timely and accurate manner. This role involves managing the invoicing, order inquiries and adjustments, and collection processes to ensure the timely and accurate receipt of payments for a multi-entity organization. Primary Responsibilities: Manage the entire accounts receivable cycle, including invoicing, order cancellations and inquiries through case management system, payment processing, account reconciliation, and collections. Oversee the accounting email inbox and ensure prompt, accurate responses to client and internal communications. Work with relevant areas of business to resolve issues related to incorrect billings and any disputes raised by the customer. Ensure all receivables are collected promptly and applied to customer accounts accurately. Responsible for collections of all Accounts Receivable and tracking AR Aging. Review status of delinquent accounts and initiate collection activity. Research and resolve disputed delinquent account balances. Meet weekly and monthly collection and DSO goals. Seek out and communicate opportunities to continuously improve, standardize and streamline the organization’s AR administrative and collections process. Monitor all AR Collections efforts acting as the initial escalation point for these items. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Manage and maintain positive relations with customers. Working closely with other departments and groups to resolve issues and exceed client service expectations. Correct any errors, including misapplied payments, billing errors, and shipping errors. Responsible for customer requests for correspondence including copies of statements, invoices, and credit memos. Ensure compliance with company policies, accounting standards, and regulatory requirements related to accounts receivable. Assist with month end maintenance tasks, journal entries, and account reconciliations as needed. Qualifications: Bachelor’s degree in accounting, Finance, Business Administration, or a related field; or equivalent work experience. Minimum of 3-5 years of experience in accounts receivable, credit and collections, general ledger accounting or related finance roles. Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, NetSuite) and Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUPs). Strong knowledge of accounts receivable processes, billing practices, and collections strategies. Basic understanding of accounting principles, financial statements, and general ledger accounts. Knowledge, Skills & Abilities: Strong analytical and problem-solving skills to identify and resolve billing discrepancies, payment issues, and process inefficiencies. Attention to Detail; high level of accuracy in managing financial data, processing invoices, and performing account reconciliations. Excellent verbal and written communication skills to interact professionally with customers, internal teams, and management. Skilled in negotiating payment arrangements and handling customer inquiries tactfully to ensure positive outcomes. Strong organizational skills to manage multiple tasks, prioritize work, and meet deadlines consistently. Ability to handle customer billing concerns with a positive and solution-focused attitude. Ability to work independently with minimal supervision while also collaborating effectively within a team. Ability to identify and implement process improvements to streamline accounts receivable functions. Ability to adapt to changing processes, systems, and requirements in a dynamic Supervisory Responsibilities: (who, if any does this position oversee, if none, enter n/a) NA Disclaimer - The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Nothing in the job description constitutes an express or implied contract of employment or warranty of any benefits. Employment at WorldatWork is a voluntary employment-at-will relationship for no definite period of time. Show more Show less
