Software Platform Engineer I

Requirements

Description and Requirements

Production Management Senior Analyst

Pune, India

GG10

Data – SQL developer (Production Support)

Role Value Proposition

• Implementing and governing Operational Support processes and production application KPIs and SLAs
• Identifying and implementing solutions to optimize operating efficiency of production systems and processes
• Managing and executing scheduled events in the production environment such as disaster recovery testing, platform upgrades and Audit/compliance/regulatory requests
  

Key Relationships:

Key Responsibilities:

• Assists with implementation of operational support & analysis processes & procedures. Documents internal processes and procedures. Assists with reviews of processes and procedures, identifying gaps and needed tasks. Responsible for delivery of operational metrics and SLA reporting. Leads incident management calls for restoration of service, with assistance from senior team members.
• Manages prioritization of problems, incidents and service requests, leveraging their business understanding; Applying knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities. Demonstrates customer focus, seeking opportunities to exceed customer expectations for excellent service through development of strong business partnerships. Responsible for deliverables in support of Audit/Compliance/regulatory and IT Risk and Security activities.
• Communicates status of incidents, problems and escalations to internal and external partners
• Gathers and analyses metrics around performance, system stability and costs, modelling potential solutions
• Follows global change management process as needed for restoration of service and problem management.
• Interacts with product teams and leads to identify and implement solutions for optimizing operating efficiency of production systems and processes
• Manage work queues for appropriate action. Acts as an acknowledged SME resource for less experienced staff and to assist colleagues on other teams
  

Education:

• Bachelor of Computer Science or equivalent.
  

Technical Stack:

• Main Skill: Data (SQL Developer)

• Certifications
• ITIL Foundation
• SAFe Scrum Marster
• SAFe for Teams
• Competencies: Basic Understanding
• Collaboration
• Communication/Presentation
• Product/Business/Industry Knowledge
• IT Standards, Procedures, Policies
• IT Project Management
• Agile Practices
• DevSecOps, CI/CD
• IT Service Level Agreements
• IT Availability Management
• IT Incident Management
• Problem Management
• Release Management
• Contingency & Disaster Recovery
  

Soft Skills:

• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to balance technical innovation with business value delivery.
• Business acumen: A level-headed, clear communicator to gain detailed level of understanding of organizational business requirements and business dynamics.
• Self-Motivated and able to work independently.
• Attention to detail
• Collaborative
• Team Player
• Decisive
• Supportive
• Passionate
• Professional
• Accountable
  

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