SNOW Developer - Assistant Manager

ServiceNow Software Engineer L 4 JD

Expert skills in configuration, customization and administration of ServiceNow platform in atleast 2 areas i.e. ITSM, ITBM (SPM), APM, GRC (IRM), CSM, ITOM, HRSD, CMDB, HAM / SAM (ITAM) etc

Strong skills in in design and implement of custom Portal using Service Portal, build custom widgets.

Excellent skills on Scripting using JavaScript, AngularJS, HTML, XML, Ajax, CSS

Build integrations with third party applications using REST, SOAP etc

Assist in upgrades ServiceNow platform applications

Review the code of the developers and mentor them.

Assist the developers on technical issues.

Maintain and adhere to source code, configuration management, release management and software development best practices.

Knowledge of Agile project management methodology, knowledge to SAFe Agile would be a plus.

Providing support / guidance to the development teams during the analysis, development, and testing processes.

Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training

Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.

Experience in PPM would be a plus

Experience with the following Technologies/Methodologies required:

• Strong knowledge and understanding of ServiceNow
• Strong knowledge of web-based technologies; AngularJS, HTTP, AJAX, HTML5, JavaScript and CSS
• Microsoft SQL Server and other most common backend Microsoft technologies.
• Well versed in UML with comfort of diagraming in at least one tool – Visio, Enterprise Architect, Visual Paradigm, Modelio etc.
• Experience with the following Technologies/Methodologies preferred:
  • Messaging architectures SOAP and REST with JSON text encoding.

Other skills Preferred:

• Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
• Capable of building sustainable relationships with colleagues and key individuals.
• Creativity and ability to think outside-the-box while defining sound and practical solutions.

Qualification

• Minimum of 7 years’ experience with at least 4 years of experience as a ServiceNow Developer
• At least 1 year of experience as Portal developer
• At least 3 years of experience in Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports in ServiceNow
• At least 2 years’ experience as a technical lead, doing code reviews and providing technical guidance to the team.
• ServiceNow System Administrator Certification, ServiceNow Certified Application Developer.

Preferred Qualifications:

• Bachelor’s degree Computer Science, Information Systems or related field
• ITIL Certifications
• ServiceNow training and certifications
• Must have clear communications skills both oral and written Ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument to support your opinion, using facts, pro's/con's, business justifications and other persuasion methods.
• Must have ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
• Must be able to work independently
• Must possess a strong desire and clear understanding for high customer satisfaction
• Must be flexible, have good energy, easy to work with and a team player
• Strong analytical and problem-solving skills
• Experience with third party plug-ins that offer cost effective business solutions
• Prior experience in supporting proposals and providing written content for future prospects