Site Reliability Engineer

Job Description

Job Description ABOUT THIS ROLE As an SRE, your primary responsibility is to ensure the reliability, scalability, and availability of the systems that power Kibo’s products and services. You will work closely with cross-functional teams to build and maintain these systems, and you will be responsible for monitoring them to proactively identify and address production issues. ABOUT KIBO KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”. By joining KIBO, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO Design, implement, and maintain cloud infrastructure and tooling to support software development, deployment, and operations. Develop and enhance monitoring and alerting systems to proactively detect and resolve issues, ensuring system reliability. Automate deployments, configurations, and testing to streamline administration and minimize operational risks. Troubleshoot and resolve performance, availability, and security issues across distributed systems. Lead post-mortems and root cause analyses to drive continuous improvement and prevent recurring incidents. Ensure high availability and system reliability while participating in a 24x7x365 on-call rotation to address critical incidents. Collaborate with engineering teams to build scalable, resilient, and secure infrastructure that meets customer needs. Requirements WHAT YOU’LL NEED 6+ years of experience in an SRE, DevOps, or cloud engineering role. Strong fundamentals in Linux, networking, distributed systems, and cloud architecture. Experience with cloud platforms (AWS and/or GCP preferred; Azure is a plus). Proficiency with Kubernetes and related tools (Flux, Helm, Argo CD, Keel). Expertise in Infrastructure as Code (Terraform preferred) and configuration management (Ansible preferred). Experience with monitoring and observability tools such as Elasticsearch, Prometheus, Grafana, and OpenTelemetry. Scripting skills in Python, Bash, or Go (or similar languages). Deep understanding of security best practices and ability to implement them across cloud infrastructure. Experience operating in a SOC 2, PCI-DSS, and/or ISO 27001 compliant environment is a plus. Strong problem-solving mindset with a proactive approach to reliability engineering. Excellent communication and collaboration skills in a remote team environment. Willingness to participate in a 24x7 on-call rotation to ensure uptime and rapid incident response. KIBO PERKS Flexible schedule and hybrid work setting Paid company holidays and global volunteer holiday Generous health, wellness, benefits, and time away programs Commitment to individual growth and development and opportunity for internal mobility Passionate, high-achieving teammates excited to help you succeed and learn Company-sponsored events and other activities At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Show more Show less