Site Reliability Engineer

• To Detect the Incidents and act proactively escalate using the built in dashboards.
• Hands on using Dynatrace dashboards and creation of customized dashboards.
• Hands on using ServiceNow to perform analytics, Reporting, knowledge management,
• CMDB, ITOM modules(Event Management, Operator Workspace etc)
• Basic knowledge on other monitoring tools would be advantage (SolarWinds, Nimsoft,
• SCOM, Redgate etc.)
• Basic understanding of Application Architecture and its infra components, so that the user
• impact can be understood.
• • Troubleshooting/communication skills:
• Hands on experience in troubleshooting basic issues in Windows, Unix
• Able to write and understand basic command lines and scripting
• Able to communicate effectively during the incident and Problem management calls
• Batch Management Autosys
• Basic understanding of Autosys Batches and its components
• Experience in working with Batch management(monitoring and incident resolution)
• asic knowledge on AWS/Azure to support the access management tasks.
• Knowledge/certification on the Azure/AWS associate level.
• Knowledge on login to the AWS console
• Different access management roles and its functions
• Database
• Understanding of Relational Database(any one)
• Able to write& understand basic queries using SQL.
• • Service now Fundamentals or Admin knowledge or certified
• • Understanding of Devops practices and tools

Nice to Have skills:

• Scripting : Python or PowerShell

• Dynatrace Admin skills

• Knowledge on integration platforms like MQ,APIC etc

• Service now Fundamentals or Admin knowledge or Developer certified

• Knowledge on the Data visualization tools(Eg. Power BI)

• Knowledge on IaC(Ansible or Terraform)