Shift Manager

Role: Shift Manager
Location: MumbaiBand: BPO 4/ 5Salary: 11 – 16 LPA**Candidate should have hands on core experience in freight forwarding domain. Proficient in shipment coordination, vendor communications, documentation, and issue resolution.** **Team Handling of minimum 10 to 20 team members and should be from shipping or freight forwarding domain. ****Keywords - Freight forwarding, team handling, ocean freight, air freight.**Required Skills & Qualifications:• 4+ years of experience in freight forwarding or logistics operations (sea and/or air).• 2+ years in a supervisory or team leadership role in a fast-paced, multi-shift operation.• Proficient in shipment coordination, vendor communications, documentation, and issue resolution.• Proven leadership presence and decision-making ability under pressure.• Strong communication skills — fluent in English (spoken & written); additional languages a plus.• Familiar with global logistics environments and digital freight platforms.We are seeking a hands-on, results-driven Shift Manager to lead one of our dynamic operational teams — Export, Booking, or Import — within global freight forwarding operations. In this role, you’ll manage critical day-to-day activities, empower your team, and ensure that every shipment is handled with precision and care. This is a high-impact position for a strong leader who thrives in fast-paced, tech-enabled logistics environments.Operational Functions:• Lead shift operations for FCL, LCL, and Air shipments, ensuring seamless execution aligned with SOPs and service benchmarks.• Oversee full shipment lifecycle coordination: booking, pickup, customs, transit, arrival, and delivery.• Supervise team workflows and KPIs, ensuring optimal productivity and on-time performance.• Act as the first escalation point for operational challenges, guiding swift resolutions.• Promote data accuracy and documentation compliance in internal platforms such as BO and Salesforce.• Monitor communication across the shift, identify gaps, and escalate recurring issues to the Delivery Manager.• Foster a culture of ownership, accountability, and forward thinking.Financial and Accounting Functions:• Monitor revenue per job and shift to align with departmental profitability goals.• Manage direct and indirect operational costs while maintaining strong cost-per-job efficiency.• Track and optimize revenue-to-expense ratios.• Collaborate with finance to ensure timely and accurate invoicing and closure of shipment files.• Resolve billing discrepancies and support financial audits through proper documentation and• compliance adherence.People Management Functions:• Supervise daily team operations and ensure performance meets KPIs: timeliness, documentation accuracy, communication quality, and customer satisfaction.• Design and manage shift schedules to maintain near 24/7 operational coverage.• Train, coach, and develop team members; identify improvement areas and address performance gaps.• Handle team escalations or conflicts professionally, reinforcing a performance-driven and collaborative environment.• Work closely with the Delivery Manager on training programs and process improvement initiatives.**Graduation is compulsory****Candidate must be in Mumbai**