Process Experts – Airline Revenue Management: Job Code - 363535 Grade – BPO1/2 Salary Range - 6 to 7 LPA Years of experience – 5+ years Location – Mumbai Skills Set Requirements: **this is non negotiable** Airline Revenue Management, Airline Inventory Management, Airline Demand Planning & Forecasting, Pricing Strategies, Revenue Optimization Generic Domain & Soft Skill Requirements • Graduate in any stream with rich Airline, Travel Domain experience • Well versed with standard Industry applications and GDS • Excellent communication, Analytical skills and Strong drive for results • Experience in successfully managing stringent client SLAs and KPIs • Working knowledge of MS Office and other standard desktop applications • Ability to travel as per project requirements Requirement Airline Revenue Management: - Airline Inventory Management - Airline Demand Planning & Forecasting - Pricing Strategies - Revenue Optimization Skill Details – Airline Revenue Management, Airline Inventory Management, Airline Demand Planning & Forecasting, Pricing Strategies, Revenue Optimization. Target Organization - Target companies – Airlines (Indigo, SpiceJet and international Airline), WNS, Sutherland, Accelya, Coforge, Wipro. **international BPO experience is required** **reject if candidate is a former/current TCS/Tata employee.** **Graduation is compulsory** Show more Show less
Role: Airline Departure Control System - DCS Job Code: 363543 Location: Mumbai Grade: BPO1/2/3/4 Salary Range: 6 to 11 LPA Skill Set Requirement: **This is non negotiable** Hands-on working experience on Airline Departure Control Systems, Strong understanding of the PSS applications, Passenger Boarding & Check-in, Flight Scheduling. Skill Details – Experience of working on Departure Control Systems Applications like SITA DCS, Sabre Sonic. Supported DCS systems for Reservations, Passenger Check-ins & Boarding, Baggage check-in, Load management. Knowledge of Printing flight load sheet, baggage report, Advance Passenger Information System (APIS). Creating Incidents/Problem as per incident management & problem management tools. Target Organization – Airport Industry, International or Domestic Airline Industry. Domain Requirements: ▪ Graduate in any stream with relevant travel experience ▪ International Air Transport Association (IATA) Certified or Diploma in Travel and Tourism ▪ Good knowledge of Airline Industry ▪ Previous work experience of working on Departure Control Systems Applications like SITA DCS, Sabre Sonic ▪ Working knowledge of any GDS (Sabre preferred) ▪ Supported DCS systems for Reservations, Passenger Check-ins & Boarding, Baggage check-in, Load management. ▪ Knowledge of Printing flight load sheet, baggage report, Advance Passenger Information System (APIS) ▪ Extracting and printing Manifest with flight information related to seats, meals ▪ Creating Incidents/Problem as per incident management & problem management tools Other Requirements: ▪ Available to work in 24 x 7 shifts ▪ Good communication ▪ Working knowledge of MS Office and other standard desktop applications ▪ Good Analytical & Research skills. ▪ Good troubleshooting and coordination skills. ▪ Ability to work independently with minimum supervision. ▪ Ability to achieve stringent SLAs **Graduation is compulsory** **international BPO experience is required** **reject if candidate is a former/current TCS/Tata employee.** Show more Show less
Role: Supply chain specialist Job Code: 367757 Gap: 2 Location : Bangalore / Chennai Shift: New Zealand Shift: 1am to 8am Band: BPO 2/3 Salary: up to 9 LPA Education: Bachelor's in Supply Chain, Business or related field Certifications : CSCP, CPSM, CIPS or SRM-Focused programs -Experience in sectors like retails is preferred -Lean Six Sigma -Experience of 4 to 6 Years JOB Responsibilities: -Responsible for optimizing stock flow and fulfillment through the supply chain by using critical thinking, data analysis and developing & maintaining effective ways of working. -Working cross -function with buying planning, logistics or stores operations team, delivering key elements of the supply chain function , or driving process improvement of key facets of supply chain activities through out the end to end stock flow and fulfillment process. -Support and manage coordinated ordering with suppliers too optimized deliveries -Manage suppliers delivery schedules and lead times to optimize inventory flow through the business cost effectively -Ensuring that we reliably get product from our suppliers to our customers in stores or at home , and work on optimizing these processes and data to enhance the customer experience and deliver value for the business -Enhancing the retail supply chain processes to ensure efficient distribution and fulfillment of products Skill Set Required: 1.Proficiency in Material Requirement Planning ( MRP ) 2.Fair understanding of Demand forecasting and inventory planning. Understanding of lead times, order cycles and safety stocks 3.Familiarity with incoterms, shipping modes, customs procedures 4.Knowledge of import regulations and documentations 5.Ability to analyze supply data, rack KPIs ( OTIF, Inventory turnover, supplier realibility ) 6.Use of tools like Power BI, Tableau or Excel dashboards 7.Root cause analysis and scenario planning 8.QUick resolution to supply disruptions, shortages and delays 9.Capacity to reprioritize shipment and balance inventory levels 10.Identify supply chain risk and implementing mitigation plans 11.Ability to suggest improvements to inbound planning workflows 12.Hands on experience on ERP like Oracle, SAP, BLUE YOUNDER etc. **reject if candidate is not in Chennai / Bangalore** **Graduation is compulsory** **international BPO experience is required, this is non negotiable**
TITLE: Logistics and Freight Forwarder Project – SME Location: Pune Band: BPO 1/2 Salary Range: up to 6 LPA JOB PURPOSE: To be able to execute E2E logistic services. Experience in handling customer interactions via email / chat pertaining to bookings, export import procedures, custom validation and filing process. Knowledge of tariff and HTS code classification, import validations and paper works requirement. Execute defect free export, import documentation, validation for custom filing meeting rules and regulation as mentioned in SOP. Ability to provide best practices and support in training and productions of documentation KEY AREAS OF RESPONSIBILITY: • Representing the project as a Subject matter expert • A good communicator and relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities. • Experience in managing and validating customs filing process – Preparing training material and process SOPs. • Working closely with Customer, multiple stakeholders to process activities and task pertaining to air logistics especially in Custom filing process • Should be able to proactively resolve customer issues with high sense of urgency. • Work towards deadlines and deliver quality outputs within timeline REQUIRED COMPETENCIES: • Candidate should have sound knowledge of Logistics business processes – Air and Ocean • Minimum of 2 to 3 years of relevant experience in air logistics and/or ocean freight forwarding domain. • Ability to execute / process business related task / procedures for Logistics / Freight forwarders companies • Experience in operations, performance management and drive for improvements • Must have knowledge of Logistics Marketplace concepts and customer demands • A Subject matter expert with comprehensive knowledge of business processes, Process Management, and procedures followed in end to end export import documentation Knowledge and Qualification: • Graduation in any field • Preferred Degree in Commerce, International trade, Logistics • Excellent communication skills and fluency in English. • Experience in back office setups will be added advantage **Reject if candidate is not in Pune** **Reject if no international BPO experience** **Graduation is compulsory**
Role: Supplier Engagement Specialist Job Code: 367758 Gap: 2 Location : Bangalore / Chennai Shift: New Zealand Shift: 1am to 8am Band: BPO 2/3 Salary: up to 9 LPA Education Qualification: Bachelor's in Supply Chain, Business or related field Certifications : CSCP, CPSM, CIPS or SRM-Focused programs -Experience in sectors like retails is preferred -Lean SIX Sigma JOB Responsibilities: -Responsible for facilitating the delivery of stocks into the distribution network with specific focus on EDI integration, capacity and booking management via C3 and 3PL aggregation. -Working cross functionally with our replenishment planning, logistics and store operations teams, elements of supply chain functions or driving process improvements of key facets of supply chain activities through out the end-to-end stock flow and fulfillment process -Support and manage coordinated ordering with 3PL providers , local suppliers and backhauls -Manage Local Supplier delivery schedules and lead times to optimize inventory flow through the business cost effectively -Drive activities to improve local supplier DIFOT -Enhancing the retail supply chain processes to ensure efficient and effective receiving products -Lives the company culture, value and behaviors Skill Set Required: 1. Capability to manage multiple supplier initiatives 2.Skilled in stakeholder engagement across departments and culture 3.Strong interpersonal and communication skills 4.Conflict resolution and skills 5.Familiarity with request for proposal ( RFP ), RFQ and contract management 6.Insight into how supplier performance impacts the brooder supply chain 7.Basic knowledge of inventory management, lead times, and logistics Ability to analyze supplier performance data ( KPIs, scorecards ) 8.Hands on experience on ERP like Oracle, SAP, BLUE YOUNDER etc. 9.Hands on experience on ERP like Oracle, SAP, BLUE YOUNDER etc. **reject if candidate is not in Chennai / Bangalore** **Graduation is compulsory** **international BPO experience is required, this is non negotiable**
We have organized a Walkin interview this weekend (Saturday, 9am -12noon) for an international voice hiring (US/SS & UK process) Job Location: Mumbai (Malad & Thane) Skill: International Voice (International BPO experience)
You will be responsible for managing Airline Departure Control Systems (DCS) in the airport industry, specifically focusing on Passenger Boarding & Check-in, Flight Scheduling, and a strong understanding of PSS applications. Your key tasks will include working hands-on with DCS applications such as SITA DCS and Sabre Sonic, supporting systems for reservations, passenger check-ins & boarding, baggage check-in, and load management. Additionally, you will be required to have knowledge of printing flight load sheets, baggage reports, and Advance Passenger Information System (APIS), as well as creating and managing incidents/problems using incident management & problem management tools. To be successful in this role, you must possess a graduate degree in any stream with relevant travel experience, along with an International Air Transport Association (IATA) certification or Diploma in Travel and Tourism. It is essential to have good knowledge of the airline industry and previous experience working with DCS applications like SITA DCS and Sabre Sonic. A working knowledge of any GDS, with Sabre being preferred, is also required. Furthermore, you should be adept at working in 24 x 7 shifts, possess excellent communication skills, and have proficiency in MS Office and other standard desktop applications. Strong analytical, research, troubleshooting, and coordination skills are essential, along with the ability to work independently under minimal supervision. You should also be capable of meeting stringent SLAs. Please note that graduation is compulsory, international BPO experience is required, and candidates who are former/current TCS/Tata employees will not be considered for this position.,
Role: Statistical Programmer Job Code: 357890 Band: BPO 4/5/6 for locations: Mumbai/Pune/Bangalore Salary Range: 11 - 20 LPA Shift: General Shift Location: Mumbai/Pune/Bangalore **CV must be rejected if candidate is not in Mumbai / Pune / Bangalore** Preferred Educational Qualification for the role: Life science graduate / Computer science graduate/ Statistical graduate Preferred experience for the role: Minimum 2+ years of experience in SAS programming Reporting to (Role): Delivery Manager Required Skillsets: • Experience in leading a team of statistical programmers for a compound/indication or therapeutic area • Proficiency in SAS / R programming languages to Program and validate ADaM , TFL and statistical analyses • In-depth understanding of SAS programming concepts and techniques in drug development process and clinical study life cycle • Good to have experience in other statistical programming languages (R). • In-depth understanding of CDISC standards and therapeutic area (Oncology, Immunology, Neuroscience Etc.) • Experience with regulatory filings. • Effective communication skills (both written and verbal) • Ability to effectively represent the Statistical Programming Organization in cross functional teams (Statisticians, Clinical Data Management, Medical Writing, Regulatory Publishing and Clinical Operations). • Ability to accurately estimate effort required for project related programming activities. • Ability to work collaboratively in a team environment and adapt to changing priorities and deadlines Key Responsibilities: • Leads the statistical programming activities for a compound/indication. • Leads a team of statistical programmers and manages the resource planning for assigned staff. • Ensures timely deliverables, that all quality processes are followed and consistency within the projects. • Develops and oversees the development of SAS programs for the creation of ADaM data sets following CDISC standards. • Develops and oversees the development of SAS programs for the creation of Tables, Listings and Figures. • Ensures consistency of ADaM data sets for individual studies and integrated data. • Creates documentation for regulatory filings including reviewers guides and data definition documents. • Leads the development of standard SAS Macros and participates in the development of standard operating procedures. • Provides oversight and mentoring of assigned Statistical Programmers, Statistical Analysts and Senior Statistical Analysts.
1. Job Title: Airport Operation System Experience: 1 to 5 years Grade: BPO 1/2 Location – Mumbai Salary: up to 6 LPA Domain Requirements: ▪ Graduate in any stream with relevant travel experience ▪ International Air Transport Association (IATA) Certified or Diploma in Travel and Tourism ▪ Good knowledge of Airline Industry ▪ Previous work experience of working on Airport systems and applications like Amadeus Altea, Sabre DCS, SITA DCS, Amadeus OPR, iCoupon, Sabre Sonic, Cargo apps ▪ Working knowledge of any GDS ▪ Supported DCS systems for Reservations, Passenger Check-ins & Boarding, Baggage check-in, Load management. ▪ Knowledge of Printing flight load sheet, baggage report, Advance Passenger Information System (APIS) ▪ Extracting and printing Manifest with flight information related to seats, meals ▪ Creating Incidents/Problem as per incident management & problem management tools 2. Position Title: Cargo Revenue Accounting Reports To: Team Leader Grade: BPO 1/2 Location – Mumbai Salary: up to 6 LPA **Knowledge of Cargo Revenue Accounting (Sales Accounting / Interline Accounting & Mail Accounting). Knowledge of SIS & CASS invoice handling.** - this is mandatory and non negotiable **International BPO experience is required** **Graduation is compulsory** Job Overview: Knowledge of Cargo Revenue Accounting (Sales Accounting / Interline Accounting & Mail Accounting). Knowledge of SIS & CASS invoice handling. In dept analysis of various fields captured as part of AWB capture in operations system (gross weight, chargeable weight, tariff charged, SHC codes, product codes etc) needs to be done against the physical / scanned copy of AWB. Experience: 1 to 3 Years of working experience in Airline cargo revenue accounting Certifications: Candidates with IATA FIATA certification in airline cargo domain; an added advantage 3. Position Title – Fare Filing Distribution Location – Mumbai and Gurugram (Gurgaon) Grade: BPO 1/2 Salary: up to 6 LPA Shift: Rotational Must have good communication skills (English). Ability to manually create ATPCO upload able fare sheets in accordance with Airline policies and ATPCO procedures. Hands-on experience of Global Distribution Systems (Amadeus, Galileo, Sabre, etc.) - this is mandatory and non negotiable International BPO experience is required Graduation is compulsory Travel industry Experience Communication skills should be 100% good 4. Job Title: Passenger Revenue Accounting (PRA) - Refund Grade: BPO 1/2 Salary: up to 6 LPA Location: Mumbai ** International BPO experience is required ** ** Graduation is compulsory ** Passenger revenue accounting: **Process knowledge and experience as per job responsibility Knowledge of Amadeus Passenger Revenue Accounting system, Processing of Outgoing & Incoming Billings with Other Airlines & including rejections & re-bills, Evaluation of Correspondence on SIS Web.** - this is mandatory and non negotiable Common points for all PRA processes: Criteria: Passenger revenue accounting: Process knowledge and experience as per job responsibility Knowledge of Amadeus Passenger Revenue Accounting system Educational: Graduate from any discipline. Diploma in Travel and Tourism / IATA UFTAA Certified preferred
1. Job Title: Airport Operation System Experience: 1 to 5 years Grade: BPO 1/2 Location Mumbai Salary: up to 6 LPA Domain Requirements: ? Graduate in any stream with relevant travel experience ? International Air Transport Association (IATA) Certified or Diploma in Travel and Tourism ? Good knowledge of Airline Industry ? Previous work experience of working on Airport systems and applications like Amadeus Altea, Sabre DCS, SITA DCS, Amadeus OPR, iCoupon, Sabre Sonic, Cargo apps ? Working knowledge of any GDS ? Supported DCS systems for Reservations, Passenger Check-ins & Boarding, Baggage check-in, Load management. ? Knowledge of Printing flight load sheet, baggage report, Advance Passenger Information System (APIS) ? Extracting and printing Manifest with flight information related to seats, meals ? Creating Incidents/Problem as per incident management & problem management tools 2. Position Title: Cargo Revenue Accounting Reports To: Team Leader Grade: BPO 1/2 Location Mumbai Salary: up to 6 LPA **Knowledge of Cargo Revenue Accounting (Sales Accounting / Interline Accounting & Mail Accounting). Knowledge of SIS & CASS invoice handling.** - this is mandatory and non negotiable **International BPO experience is required** **Graduation is compulsory** Job Overview: Knowledge of Cargo Revenue Accounting (Sales Accounting / Interline Accounting & Mail Accounting). Knowledge of SIS & CASS invoice handling. In dept analysis of various fields captured as part of AWB capture in operations system (gross weight, chargeable weight, tariff charged, SHC codes, product codes etc) needs to be done against the physical / scanned copy of AWB. Experience: 1 to 3 Years of working experience in Airline cargo revenue accounting Certifications: Candidates with IATA FIATA certification in airline cargo domain; an added advantage 3. Position Title Fare Filing Distribution Location Mumbai and Gurugram (Gurgaon) Grade: BPO 1/2 Salary: up to 6 LPA Shift: Rotational Must have good communication skills (English). Ability to manually create ATPCO upload able fare sheets in accordance with Airline policies and ATPCO procedures. Hands-on experience of Global Distribution Systems (Amadeus, Galileo, Sabre, etc.) - this is mandatory and non negotiable International BPO experience is required Graduation is compulsory Travel industry Experience Communication skills should be 100% good 4. Job Title: Passenger Revenue Accounting (PRA)- Refund Grade: BPO 1/2 Salary: up to 6 LPA Location: Mumbai ** International BPO experience is required ** ** Graduation is compulsory ** Passenger revenue accounting: **Process knowledge and experience as per job responsibility Knowledge of Amadeus Passenger Revenue Accounting system, Processing of Outgoing & Incoming Billings with Other Airlines & including rejections & re-bills, Evaluation of Correspondence on SIS Web.** - this is mandatory and non negotiable Common points for all PRA processes: Criteria: Passenger revenue accounting: Process knowledge and experience as per job responsibility Knowledge of Amadeus Passenger Revenue Accounting system Educational: Graduate from any discipline. Diploma in Travel and Tourism / IATA UFTAA Certified preferred
Job Title: Passenger Revenue Accounting (PRA) Job Code: 376216 Grade: BPO 1/2 Salary: up to 6 LPA Location: Mumbai -z **International BPO experience is required** **Graduation is compulsory** Job Description Project Description - Receive refunds request from BSP - Download request & record details - Work on calculations - Work / update BSP with final calculation - Once accepted provide credit to the pax / staff Domain Requirements Well versed with PNR reading which includes PNR, PNR history and interpretation of remarks. IATA UFTAA Certified / Diploma in Travel and Tourism preferred Fare Filing & Fare auditing Knowledge Preferable not mandatory Refunds knowledge / Calculating Refunds / Processing Refund Rules Refunds Processing via BSP / ARC / GDS GDS knowledge Refunds related experience via any Travel Agency / Airline / GDS / Travel Portal / Refunds Back office Process Information of non-refundable taxes and how to read/interpret tax information in Amadeus. Ability to work on Amadeus PNR cases and refund request from BSP link. Other Requirements - Good communication skills - Knowledge of tickets issued with various Form of payments on ticket like CASH/CC - Working knowledge of MS Office and other standard desktop applications - Need to know the general procedure over refund/ Under refund cases. - Ability to handle all types of refund calculations for exchange/part/downgrade. - Willing to work in shifts Important Notes: 1.Kindly avoid profiles from DHL & Maersk, as they won't be considered for further evaluation. -candidate must not a previous employee of DHL or Maersk, this is mandatory and non negotiable 2.Make sure to provide HR comments without fail for all the profiles to be shared.
As an Airline Departure Control System (DCS) specialist, you will play a vital role in ensuring smooth operations and efficiency in the airport industry or international/domestic airline industry. Your key responsibilities will include: - Hands-on working experience on Airline Departure Control Systems such as SITA DCS and Sabre Sonic - Strong understanding of Passenger Service System (PSS) applications, Passenger Boarding & Check-in, and Flight Scheduling - Supporting DCS systems for Reservations, Passenger Check-ins & Boarding, Baggage check-in, Load management - Knowledge of Printing flight load sheet, baggage report, and Advance Passenger Information System (APIS) - Creating Incidents/Problem as per incident management & problem management tools Qualifications required for this role include: - Graduation in any stream with relevant travel experience - International Air Transport Association (IATA) Certified or Diploma in Travel and Tourism - Good knowledge of the Airline Industry - Previous work experience with Departure Control Systems Applications like SITA DCS, Sabre Sonic - Working knowledge of any GDS (Sabre preferred) - Ability to work in 24 x 7 shifts - Good communication skills - Working knowledge of MS Office and other standard desktop applications - Good Analytical & Research skills - Good troubleshooting and coordination skills - Ability to work independently with minimum supervision - Ability to achieve stringent SLAs Please note that graduation is compulsory and international BPO experience is required. Candidates who are former/current TCS/Tata employees will not be considered for this role.,
Role: Shift Manager Location: Mumbai Band: BPO 4/ 5 Salary: 11 – 16 LPA **Candidate should have hands on core experience in freight forwarding domain. Proficient in shipment coordination, vendor communications, documentation, and issue resolution.** **Team Handling of minimum 10 to 20 team members and should be from shipping or freight forwarding domain. ** **Keywords - Freight forwarding, team handling, ocean freight, air freight.** Required Skills & Qualifications: • 4+ years of experience in freight forwarding or logistics operations (sea and/or air). • 2+ years in a supervisory or team leadership role in a fast-paced, multi-shift operation. • Proficient in shipment coordination, vendor communications, documentation, and issue resolution. • Proven leadership presence and decision-making ability under pressure. • Strong communication skills — fluent in English (spoken & written); additional languages a plus. • Familiar with global logistics environments and digital freight platforms. We are seeking a hands-on, results-driven Shift Manager to lead one of our dynamic operational teams — Export, Booking, or Import — within global freight forwarding operations. In this role, you’ll manage critical day-to-day activities, empower your team, and ensure that every shipment is handled with precision and care. This is a high-impact position for a strong leader who thrives in fast-paced, tech-enabled logistics environments. Operational Functions: • Lead shift operations for FCL, LCL, and Air shipments, ensuring seamless execution aligned with SOPs and service benchmarks. • Oversee full shipment lifecycle coordination: booking, pickup, customs, transit, arrival, and delivery. • Supervise team workflows and KPIs, ensuring optimal productivity and on-time performance. • Act as the first escalation point for operational challenges, guiding swift resolutions. • Promote data accuracy and documentation compliance in internal platforms such as BO and Salesforce. • Monitor communication across the shift, identify gaps, and escalate recurring issues to the Delivery Manager. • Foster a culture of ownership, accountability, and forward thinking. Financial and Accounting Functions: • Monitor revenue per job and shift to align with departmental profitability goals. • Manage direct and indirect operational costs while maintaining strong cost-per-job efficiency. • Track and optimize revenue-to-expense ratios. • Collaborate with finance to ensure timely and accurate invoicing and closure of shipment files. • Resolve billing discrepancies and support financial audits through proper documentation and • compliance adherence. People Management Functions: • Supervise daily team operations and ensure performance meets KPIs: timeliness, documentation accuracy, communication quality, and customer satisfaction. • Design and manage shift schedules to maintain near 24/7 operational coverage. • Train, coach, and develop team members; identify improvement areas and address performance gaps. • Handle team escalations or conflicts professionally, reinforcing a performance-driven and collaborative environment. • Work closely with the Delivery Manager on training programs and process improvement initiatives. **Graduation is compulsory** **Candidate must be in Mumbai**
Role: Trade Finance – Customer Service Manager Grade: BPO2/3 Salary: 7–9 LPA Open Positions: 5 Location: Mumbai (Malad TRIL) Interview Mode: Virtual Experience Requirements 2–6 years of experience in Trade Finance. Minimum 2 years of mandatory Trade Finance experience. Candidates must currently be working in a bank . Skill Requirements Strong knowledge of BG, LC, Collections, EDPMS/IDPMS . Experience handling clients directly. Good written and verbal communication skills. Comfortable working in a general shift. Education Full-time graduate (10+2+3). Graduation is compulsory .
As the Lead Data Manager, your role involves overseeing end-to-end clinical data management activities for multiple trials to ensure data integrity, protocol compliance, and timely database deliverables. You will provide technical leadership, manage data systems and processes, and collaborate with study teams throughout the study lifecycle. Key Responsibilities: - Execute and oversee data management activities for multiple clinical trials, ensuring accuracy and alignment with protocols and EDC systems. - Apply advanced understanding of clinical development, CDISC standards (CDASH, SDTM), technical platforms, confidentiality protocols, and project management principles. - Contribute to trial document development and participate in study team meetings for operational planning and execution. - Serve as the primary point of contact for trial-related data management discussions. - Design mock CRFs, build/update study databases, prepare data transmission agreements, maintain study environments in EDC systems, and develop CRF completion guidelines. - Create Data Management Plans, DVPs, validation rules, manage queries, oversee SAE and vendor reconciliations, and contribute to CQM activities. - Support the development and execution of data listings to ensure completeness, consistency, and quality. - Establish and test SDTM specifications, oversee transformation runs, generate data snapshots, and produce define.XML files with programming teams. - Deliver interim and final datasets, manage post-database lock activities, and maintain/upload trial documentation in the TMF. - Proactively identify project risks, escalate to Project Lead, and perform QC of end-to-end data collection processes. - Track deliverables, ensure zero unresolved queries before database lock, support metrics reporting, and train, mentor, and support new team members on processes and documentation. - Ensure team compliance with SOPs, training documentation requirements, and regulatory expectations. - Provide technical expertise to maintain trial stability, support evolving systems, and lead internal training for Data Management teams on tools and processes. - Complete assigned LOS training on schedule and perform additional tasks as assigned. Experience Required: - Proven experience leading clinical studies, particularly in Study Conduct & Close-Out phases. This job also requires you to be based in Mumbai or Pune, work in a general shift, and fall under the Band BPO 4/5/6. The salary range for this position is 1120 LPA.,
Role Name: Senior Manager – Back Office Operations Business Unit: BPS – Insurance Preferred Experience Range: 14+ years (Band 6 ) On Paper’s needed Domain Expertise: Life and Pension (any insurance would do ) Location: Nagpur Shift: Comfortable 24*7 shift . Grade: BPO 6 Salary: up to 20 LPA SKILLS REQUIRED: • Experience in Client-facing projects in a consulting and/or technology professional services organization • 15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people organizational initiatives across different sites • Project Management experience • Experience in the use of technical/statistical tools to drive process improvements ESSENTIAL REQUIREMENTS: • Graduate • Strong written and verbal communication- English KEY RESPONSIBILITY: Experience in managing large programs of 250+ FTEs • Own and manage various offshore Customer Journeys &new Transitions • As part of the team, the individual will manage end to end journey for offshore team • The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head • Strong and proven track record in delivering large sized transformation programs • Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span • Will also be responsible for driving improvement customer experience and transformation across the journeys • Impeccable operational acumen and ability to problem solve and resolve conflict • Experience in Client Relationship Management – engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcer’s ability to meet them • Experience of Driving Digital Transformation across a portfolio of accounts • Ensure resources, capabilities and capacity to meet Customer requirements • Initiate process, productivity and service improvements to improve Customer Satisfaction • Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment • Excellent analytical and problem-solving skills • Experience in managing/supporting transitions of complex projects • Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations **Graduation is compulsory** **TCS/Tata does not accept rehires** **PAN and DOB is required in creating Employee Profile**
Role Name: Delivery Manager Business Unit: BPS – Insurance Preferred Experience Range: 7 to 10 years. (Band 5) On Paper’s needed Domain Expertise: Life and Pension (any insurance would do ) Location: Nagpur Shift: Comfortable 24*7 shift . Grade: BPO 5 Salary: up to 17 LPA Skills Required: 1. BFS and/or Insurance domain knowledge preferred 2. Experience in driving, strategizing SLA/client metrics that report health of a project (commercial and delivery) 3. Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation 4. Good understanding of business responsibility 5. Sound exposure to Project Management Methodologies, Estimation and Pre-sales support 6. Should have an executive presence 7. Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services levels 8. Strong Client Relationship management and stakeholder management skills 9. Effective Leader and excellent personal organization and planning skills 10. Should demonstrate the ability to solve problems creatively 11. Should be able to create and manage change 12. Leveraging Business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations 13. Ability to work effectively in ambiguity, shifting priorities and multiple deadlines JOB DESCRIPTION: • Manage and led a team of 100+ FTEs as part of customer service operations • Provide strategic direction to the team to provide assured and best in class delivery • Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery • Responsible to help identify/ recruit resources and resource utilization • Liaise with Business Users for Requirement for various project streams across different lines of business • Managing and driving the overall service of the Program other channels • Key contact for all levels of governance forums • Responsible for complete adherence to Program Level SOW • Business process re-engineering and optimization **Graduation is compulsory** **TCS/Tata does not accept rehires** **PAN and DOB is required in creating Employee Profile**
Role Name: Senior Manager Back Office Operations Business Unit: BPS Insurance Preferred Experience Range: 14+ years (Band 6 ) On Paper's needed Domain Expertise: Life and Pension (any insurance would do ) Location: Nagpur Shift: Comfortable 24*7 shift . Grade: BPO 6 Salary: up to 20 LPA SKILLS REQUIRED: Experience in Client-facing projects in a consulting and/or technology professional services organization 15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people organizational initiatives across different sites Project Management experience Experience in the use of technical/statistical tools to drive process improvements ESSENTIAL REQUIREMENTS: Graduate Strong written and verbal communication- English KEY RESPONSIBILITY: Experience in managing large programs of 250+ FTEs Own and manage various offshore Customer Journeys &new Transitions As part of the team, the individual will manage end to end journey for offshore team The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head Strong and proven track record in delivering large sized transformation programs Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span Will also be responsible for driving improvement customer experience and transformation across the journeys Impeccable operational acumen and ability to problem solve and resolve conflict Experience in Client Relationship Management engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcer's ability to meet them Experience of Driving Digital Transformation across a portfolio of accounts Ensure resources, capabilities and capacity to meet Customer requirements Initiate process, productivity and service improvements to improve Customer Satisfaction Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment Excellent analytical and problem-solving skills Experience in managing/supporting transitions of complex projects Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations **Graduation is compulsory** **TCS/Tata does not accept rehires** **PAN and DOB is required in creating Employee Profile**
Role Name: GWS SME Location: Indore & Chennai Grade: BPO 3 Salary: up to 9 LPA The key skills and keywords relevant to this position include: • Google Workspace • Google Workspace Admin • Google Workspace Billing • Google Workspace Mail • AGWA **Graduation is compulsory** **TCS/Tata does not accept rehires** **PAN and DOB is required in creating Employee Profile**
Skill: Business Analyst- Banking Domain Job ID: 385215 Relevant Experience: 7+ years Location: Bangalore Grade: BPO 5/6 Salary Package: 16 - 20 LPA Must Have • Experience of working within a business analysis or solution design role, experience on Banking projects. • Experience of planning Business Analysis activities • Experience of developing Business Analysis approach documents • Ability to coach and deliver requirements and/or user stories • Ability to coach and deliver As-Is processes • Ability to coach and deliver Re-engineering of To-Be processes to ensure they meet the business need • Ability to understand the business need and translate this into appropriate design documentation • Ability to understand complex and technical discussions and relay this back to stakeholders and offshore counterparts • A high level of proficiency in defining functional and non-functional business requirements, with the ability to clearly articulate them, manage stakeholder conflict and identify key decisions. • Experienced with task managing different resource types across multiple locations • Ability to facilitate, lead and capture outputs from workshops. • Ability to complete traceability between Business Requirements and Design Docs and Test. Good to Have • Proficiency in using Jira and Confluence to support the management of OKRs and supporting documentation. • Experience of working in an Agile environment whether that be Kanban, Scrum or using SAFe methodology Responsibility of / Expectations from the Role: Work as a Business Analyst acting as a bridge between the business requirements and the Development/Engineering team. **TCS does not accept rehires** **Graduation is compulsory** **PAN and DOB is required for Employee Profile creation**