Jobs
Interviews
1Point1 logo

Shift Lead/team Leader-Technical voice support/Technical support

1 - 5 years

0 Lacs

maharashtra

Posted:2 weeks ago| Platform: Shine logo

Apply

Skills Required

reporting calibration tna tni ojt communication time management leadership team building management mentoring strategic thinking team handling hindi english marathi basic process metrics management agent level feedback bqm refreshers nht mock calls proficient computer skills microsoft office suite instructional software good interpersonal skills organizational skills verbal written communication problemsolving process product awareness industry knowledge domain knowledge customers centricity

Work Mode

On-site

Job Type

Full Time

Job Description

The role involves managing basic process metrics such as Throughput, FAP, C-SAT scores, Call quality scores, and Product test scores as per defined standards. Providing feedback at the agent level for quality and product improvement is also a key responsibility. Reporting basic escalations to the supervisor and handling activities like BQM, refreshers, calibration, NHT, TNA, TNI, OJT, and mock calls are essential tasks. The ideal candidate should possess proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and be familiar with instructional software. Strong interpersonal skills are necessary for effective communication with all levels of management. Being organized and capable of creating timelines, budgets, and schedules is crucial. The ability to multitask, prioritize, and manage time efficiently is required. The role calls for excellent leadership, team building, and management skills. The candidate should be encouraging to the team and staff, capable of mentoring and leading them. Exceptional verbal and written communication skills are essential. Analytical thinking to identify problems and devise effective solutions is a key aspect of the job. Furthermore, a good understanding of processes and products, along with industry and domain knowledge, is required. Experience in team handling and strong interpersonal skills are important. Being customer-centric is a vital attribute for this role. **Eligibility Criteria:** - Proficiency in Hindi, English, and Marathi languages. - Minimum 1 year of experience as a trainer for outbound processes such as customer service, sales, and collections. **Location:** Mumbai,

More Jobs at 1Point1

12th Pass Bulk Hiring || customer service-customer Support,Navi Mumbai

Navi Mumbai, Thane, Mumbai (All Areas)

Experience: Not specified

|

INR 1 - 3 Lacs

JFL (Dominos) Customer Services, Blended Process , @Navi Mumbai

Navi Mumbai, Thane, Mumbai (All Areas)

Experience: Not specified

|

INR 1 - 3 Lacs

Gynoveda Customer Service, Inbound Process, BPO Voice Process

Mumbai, Thane, Navi Mumbai

Experience: Not specified

|

INR 1 - 3 Lacs

BPO- Customer Support || Marathi-Hindi Process || Fre & Experience

Mumbai, Thane, Navi Mumbai

Experience: Not specified

|

INR 1 - 3 Lacs

Team Leader - Customer Services (Email and Chat)

Navi Mumbai, Mumbai (All Areas)

1 - 3 yrs
|

INR 2 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
1Point1 logo
1Point1

Information Technology and Services

Hochstadt

RecommendedJobs for You

1Point1 logo

Shift Lead/team Leader-Technical voice support/Technical support

1Point1

maharashtra

1Point1 logo

Shift Lead/team Leader-Technical voice support/Technical support

1Point1

maharashtra