18 Bqm Jobs

Roles and Responsibilities Minimum 1 year on paper team leader experience. Customer service ,Voice process Knowledge abut Attrition, Shrinkage, AHT ,CSAT, BQM Open to work in rotational shift 5 days working / 2 rotational off job location : Malad interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

We are hiring for Banking Team Leader Need Excellent Communication skill BPO Experience preferred 1 year on paper Team leader experience Good knowledge and experience on cards and Dispute domain. Need Banking Experience Aware about Attrition , Shrinkage , AHT, CSAT, NPS ,BQM. Need Graduate from any domain Open to work in rotational shift ( 24/7 window) 5 days working / 2 rotational off Job location : Malad interested candidate can share your cv @ shamina.sayyed@teleperformancedibs.com

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Must have 1-3 years of experience as a Soft Skill Trainer in BPO Must have excellent communication skills Experience in E-commerce account will be added advantage Should be a TTT-certified trainer should be fluent in English and Hindi Call-7697428237

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in Kannada language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

Greetings from Teleperformance! We are hiring QA for voice process in our company. Candidate must be a graduate & Fully vaccinated. Should have minimum 1 year experience as a quality analyst in his previous experience. Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback. Excellent communication skills • 6 Days working. •Salary-Up to 5 CTC If Interested Call or share resume Yamanur:- 9449900627 yamanurappa.kuri@teleperformancedibs.com

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Operations Manager /Manager Operations BPO /BPO Operations Manager Min 1 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage Immediate joiners MUST CONTENT MODERATION PROCESS EXP , CALL Amit 8851792136/Neha 8287267407 Required Candidate profile Operation Manager must be managing CONTENT MODERATION PROCESS WFO BLR & HYD ONLY...No position in Chennai...apply only if can relocate

Job description Job Title: Quality Analyst Sales BPO Location: Bangalore ( koramanga) Experience: 1-2 years no of requirements-10 Job Description: We are looking for a Quality Analyst with 2-3 years of experience in a Sales BPO environment to monitor and improve call quality, ensure compliance, and enhance customer interactions. The ideal candidate should have a strong understanding of 7 QA tools, Root Cause Analysis (RCA), and call calibration processes. Key Responsibilities: Monitor and evaluate sales calls to ensure adherence to quality standards. Conduct Root Cause Analysis (RCA) to identify performance gaps and suggest corrective actions. Utilize 7 QA tools to analyze data and improve processes. Facilitate call calibration sessions to align quality expectations across teams. Provide feedback and coaching to agents to enhance customer interactions. Maintain call quality reports and track performance metrics. Ensure compliance with company policies and industry regulations. Requirements : 2-3 years of experience as a Quality Analyst in a Sales BPO. Strong knowledge of 7 QA tools, RCA, and call calibration. Excellent analytical and communication skills. Proficiency in quality monitoring tools and reporting. Ability to provide constructive feedback and coaching How to Apply If you meet the above requirements and are excited to join our team, wed love to hear from you! Please email your resume to pinkyy@eosglobe.com You can also contact our recruiters on the following numbers. HR pinky yadav 7977519951

Hello Job Seekers, Hiring for a Team Lead / Process Trainer role at Noida location for an US Process! Location : Noida Team Lead CTC: 6.75 LPA Team Management : Supervise day-to-day activities, ensure workflow efficiency, and motivate team members. Performance Monitoring : Track KPIs, SLAs, and implement corrective actions to meet targets. Process Improvement : Identify gaps, suggest optimizations, and collaborate with stakeholders for better outcomes. Conflict Resolution : Address team issues promptly and maintain a positive work environment. Training & Development : Guide new hires, provide feedback, and ensure skill enhancement for team members. Client Interaction : Act as the liaison for client updates, performance reports, and issue resolution. Process Trainer CTC: 7 LPA Conduct comprehensive training sessions for new hires on process guidelines, tools, and best practices. Provide refresher training for existing employees to ensure alignment with process updates and standards. Work with team leaders, quality analysts, and management to identify training needs and areas for process improvement. Participate in calibration sessions to ensure uniformity in operations and understanding of quality parameters. Requirements (For Both Roles) : Prior experience in a similar role for a US process. Strong leadership and communication skills. Proficiency in process management tools and techniques. Flexibility to work in shifts as per US timings. 5 Days working Both Side Cabs available Interested candidates can connect over call at- 9569902470 #bpojobs #internationalprocess #USPROCESS #jobs2024 #voiceprocess #usteamlead #noidajobs #shrinkage #attrition #SLA #callquality

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. Experience into E-commerce account will be added advantage. 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner Telugu Must GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

Roles and responsibilities: Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation. To work together as a team and achieve the targets set by clients Need to be flexible and motivate the team at regular intervals Key Skill Set: Good analytical skills Ability to do multi-task Ability to work well in and promote a team environment People Management skills Good communication skills are required Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task International Experience is mandatory

About The Role : Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure 1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses 2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process Wipro Gurgaon ||Direct hiring for Quality Analyst Profile **Spot Offer** **Please note:NO Walk-in Interview** Education:Graduation (should have all the Degree certificates and Mark sheets) mandatory. Location: Gurgaon(WFO) Shift:Day Shift/5 days a week/Work from office (However, if any client ask, role will have to work in Night Shift with Work from Home option). Exp-Miminum 1 yr. of experience required as a QA. Roles & Responsibilities: Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Skills Required: International voice experience & good English communication to interact with North America team. Call Quality, BQM, 7QC tools, calibration (internal and External),WBR, Client connect refresher Session with excellent communication.

Wipro Gurgaon ||Direct hiring for Quality Analyst Profile **Spot Offer** **Please note: NO Walk-in Interview** Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory. Location: Gurgaon(WFO) Shift : Day Shift/5 days a week/Work from office (However, if any client ask, role will have to work in Night Shift with Work from Home option) Experience : Minimum 1 year as a QA. Roles & Responsibilities: Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Skills Required: International voice experience & good English communication to interact with North America team. Call Quality, BQM, 7QC tools, calibration (internal and External),WBR, Client connect refresher Session with excellent communication.

Monitoring and evaluating the quality of customer interactions. Need to be aware of call calibration, call monitor, Feedback & coaching, BQM, RCA (Root cause Analysis). 7qc tools, Fatel parameter. Contact no- 9311035462 Whatsapp/call (Aman Gangal)

Must have 1-2 years of experience as a trainer Must have excellent communication skills Should have working experience in BPO/Call center in International Voice Processes Should have Knowledge about process training , TNI & TNA Contact on 7697428237