3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Primary Sales Order Follow-Up Specialist for Exhibitions, your main responsibility is to monitor and ensure the timely processing of primary sales orders, specifically for exhibitions. You will be required to coordinate with relevant teams to track and maintain sufficient stock levels. Your role is crucial in ensuring the availability of stock for exhibitions and fulfilling orders without delays. Your role in creating and tracking the Day-Wise Sales Plan involves setting and monitoring daily sales targets and strategies for stores or sales teams. This structured approach helps in maintaining a smooth sales process and allows for daily performance monitoring. Conducting Mock Call OP Supports is an essential part of your job to train staff effectively in handling customer interactions. By conducting regular mock calls, you will enhance the quality of customer service through staff training. Responding to Daily Franchise Enquiries is also a key aspect of your role, where you will address inquiries from franchisees regarding operations, sales, or other business aspects. Building and maintaining a strong relationship with franchise partners and promptly addressing their concerns is vital. Your responsibilities also include addressing Daily Follow-Up & Queries and collaborating with the sales support team to resolve operational issues. By ensuring that all sales processes run smoothly and resolving bottlenecks, you contribute to the efficient operation of the sales team. Monitoring AOM Store Visit Tracking as per PJP involves overseeing Area Operations Managers" visits to stores as per their Planned Journey Plan. This ensures that AOMs are actively engaged with store operations and providing necessary support. Hosting Daily Zoom Meetings with Stores Assigned allows you to maintain consistent communication with assigned stores to discuss performance, issues, and updates. This helps in aligning operations and addressing any challenges promptly. Reviewing Store Reports and updating Store Google Sheets are also part of your responsibilities to track store performance, inventory, and customer feedback accurately. Ensuring data accuracy and accessibility for teams is essential in identifying areas for improvement. Monitoring Staff Quiz Check Store-Wise involves evaluating quizzes conducted for staff training and skill assessment at each store. This helps in assessing staff knowledge and providing targeted training where necessary. Regularly following up with AOMs and HR for Staff Gap ensures effective management, support at the store level, and adequate staffing levels to operate smoothly. Coordinating Store-Wise New Store Start/Team Training Kit is crucial for overseeing the setup of new stores and initiating operations smoothly. Tracking and ensuring the disbursal of Store Incentives and KMR Incentives is essential for motivating teams and rewarding performance. Additionally, monitoring Google Review Reports for stores and analyzing feedback is vital in enhancing customer satisfaction and addressing concerns promptly.,

Posted 3 days ago

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BPO Trainer NIIT Foundation

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Training Specialist in this Full-time role, you will be responsible for delivering engaging and effective training sessions focused on BPO/customer service skills. Your primary duty will be to train students in communication, soft skills, voice & accent, and domain-specific knowledge. To create real-world scenarios, you will utilize role-plays, mock calls, and simulations. Tracking learner progress and providing constructive feedback will be essential tasks to ensure the effectiveness of the training sessions. In addition to conducting pre and post training assessments to measure learning outcomes, you will also be required to prepare session plans, assessments, and training aids. Collaboration with placement teams to align training with industry expectations is a key aspect of this role. Motivating students and building their confidence for job interviews will be crucial in preparing them for success in the industry. The ideal candidate should have at least 1 year of experience in training and 1 year of experience in BPO. Proficiency in English is preferred for this position. The work location is in person. Benefits include Provident Fund. If you are a dedicated professional with a passion for training and developing individuals in the BPO/customer service industry, we encourage you to apply for this opportunity.,

Posted 1 week ago

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IT Technical Recruiter Techprojects

3.0 - 5.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Organization: Techprojects (GCC) Job Title: IT Recruiter Domestic Hiring Location: Hyderabad Experience: 3-5 years Job Summary: We are hiring an IT Recruiter to handle domestic IT recruitment. The role involves understanding client requirements, sourcing quality candidates, and coordinating the hiring process for various IT roles within India. Key Responsibilities: Source and screen candidates for IT roles across India. Use job portals (Naukri, Shine, etc.), social media, and referrals. Coordinate interviews and follow up with candidates and clients. Maintain candidate database and ensure timely closures. Requirements: Graduate in any discipline (B.Tech/BCA/MBA preferred). Strong understanding of IT technologies and job roles. Good communication and coordination skills.

Posted 2 weeks ago

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Process Trainer (Inbound/Outbound) 1point1

1.0 - 4.0 years

1 - 4 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities Manage basic process metrics such as throughput, FAP, CSAT scores, call quality, and product test scores Provide agent-level feedback on quality and product performance Report basic escalations to supervisors for timely resolution Conduct BQM, refreshers, calibrations, NHT, TNA, TNI, OJT, and mock calls as part of training initiatives Maintain clear documentation, training records, and escalation logs Demonstrate effective leadership, mentoring, and team-building capabilities Communicate effectively across all management levels Strategize and implement solutions for process and performance improvement Manage multiple schedules, priorities, and team needs efficiently Ensure strong awareness of both process and product

Posted 1 month ago

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