Shift Lead/team Leader-Technical voice support/Technical support 1Point1

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

The role involves managing basic process metrics such as Throughput, FAP, C-SAT scores, Call quality scores, and Product test scores as per defined standards. Providing feedback at the agent level for quality and product improvement is also a key responsibility. Reporting basic escalations to the supervisor and handling activities like BQM, refreshers, calibration, NHT, TNA, TNI, OJT, and mock calls are essential tasks. The ideal candidate should possess proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and be familiar with instructional software. Strong interpersonal skills are necessary for effective communication with all levels of manage...

Posted 3 weeks ago

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Universal Trainer PES Hr Services

2.0 - 6.0 years

3 - 6 Lacs

mumbai suburban, thane, navi mumbai

Work from Office

We are hiring for universal trainer whom with requires strong communication skills, a passion for teaching, and the ability to adapt training methods to meet the needs of different learners also Throughput, TNI, TNA, FPA, Mock calls Required Candidate profile Designation: Universal Trainer Location:Airoli Experience:2+ Years Shift Window : 24 x 7 Process : Experience in International Voice Process is mandatory Contact: snehapawar@peshr.com/7021769496

Posted 3 weeks ago

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Operation Support KISNA

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Primary Sales Order Follow-Up Specialist for Exhibitions, your main responsibility is to monitor and ensure the timely processing of primary sales orders, specifically for exhibitions. You will be required to coordinate with relevant teams to track and maintain sufficient stock levels. Your role is crucial in ensuring the availability of stock for exhibitions and fulfilling orders without delays. Your role in creating and tracking the Day-Wise Sales Plan involves setting and monitoring daily sales targets and strategies for stores or sales teams. This structured approach helps in maintaining a smooth sales process and allows for daily performance monitoring. Conducting Mock Call OP Supp...

Posted 1 month ago

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BPO Trainer NIIT Foundation

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Training Specialist in this Full-time role, you will be responsible for delivering engaging and effective training sessions focused on BPO/customer service skills. Your primary duty will be to train students in communication, soft skills, voice & accent, and domain-specific knowledge. To create real-world scenarios, you will utilize role-plays, mock calls, and simulations. Tracking learner progress and providing constructive feedback will be essential tasks to ensure the effectiveness of the training sessions. In addition to conducting pre and post training assessments to measure learning outcomes, you will also be required to prepare session plans, assessments, and training aids. Colla...

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IT Technical Recruiter Techprojects

3.0 - 5.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Organization: Techprojects (GCC) Job Title: IT Recruiter Domestic Hiring Location: Hyderabad Experience: 3-5 years Job Summary: We are hiring an IT Recruiter to handle domestic IT recruitment. The role involves understanding client requirements, sourcing quality candidates, and coordinating the hiring process for various IT roles within India. Key Responsibilities: Source and screen candidates for IT roles across India. Use job portals (Naukri, Shine, etc.), social media, and referrals. Coordinate interviews and follow up with candidates and clients. Maintain candidate database and ensure timely closures. Requirements: Graduate in any discipline (B.Tech/BCA/MBA preferred). Strong understandi...

Posted 2 months ago

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Process Trainer (Inbound/Outbound) 1point1

1.0 - 4.0 years

1 - 4 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities Manage basic process metrics such as throughput, FAP, CSAT scores, call quality, and product test scores Provide agent-level feedback on quality and product performance Report basic escalations to supervisors for timely resolution Conduct BQM, refreshers, calibrations, NHT, TNA, TNI, OJT, and mock calls as part of training initiatives Maintain clear documentation, training records, and escalation logs Demonstrate effective leadership, mentoring, and team-building capabilities Communicate effectively across all management levels Strategize and implement solutions for process and performance improvement Manage multiple schedules, priorities, and team needs efficiently Ensu...

Posted 2 months ago

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