2.0 - 6.0 years

0 Lacs

pune, all india

On-site

In this role at Tech Mahindra, you will be responsible for conducting Transactional audits as per control plan to meet targeted accuracy and timeliness. You will also provide feedback and suggestions for improvement, publish Dashboards at defined intervals, and publish compliance dashboards as per plan. It is important to be flexible and available for any ad-hoc business requirement, ensuring the Confidentiality, Availability, and Integrity of Data. Additionally, you will conduct GAP Analysis & Controls, maintain continuous focus and drive to meet and exceed department SLAs, and conduct New Hire training and Refresher training based on TNA. Moreover, you will be responsible for conducting V&...

Posted 1 week ago

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Sr Voice coach/Communication Trainer Tech Mahindra

3.0 - 5.0 years

0 Lacs

hyderabad, telangana, india

On-site

Roles and responsibilities: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Key Deliverables: Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Out...

Posted 1 month ago

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Process Trainer Tech Mahindra

1.0 - 3.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Job Description: Roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Key Deliverables (KRA/Measure): Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outl...

Posted 1 month ago

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Shift Lead/team Leader-Technical voice support/Technical support 1Point1

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As a candidate for this position, you will be responsible for the following: - Basic process metrics management including Throughput, FAP, C-SAT scores, Call quality scores, and Product test scores as defined for your level - Providing agent level feedback for quality and product improvement - Reporting basic escalations to your supervisor - Prior experience in managing BQM, refreshers, calibration, NHT, TNA, TNI, OJT, and mock calls - Proficiency in computer skills, particularly in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software - Demonstrating good interpersonal skills and effective communication with all levels of management - Being organized and ...

Posted 2 months ago

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Shift Lead/team Leader-Technical voice support/Technical support 1Point1

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

The role involves managing basic process metrics such as Throughput, FAP, C-SAT scores, Call quality scores, and Product test scores as per defined standards. Providing feedback at the agent level for quality and product improvement is also a key responsibility. Reporting basic escalations to the supervisor and handling activities like BQM, refreshers, calibration, NHT, TNA, TNI, OJT, and mock calls are essential tasks. The ideal candidate should possess proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and be familiar with instructional software. Strong interpersonal skills are necessary for effective communication with all levels of manage...

Posted 4 months ago

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