ServiceNow Lead/Architect

Location:

Notice:- Immediate Joiner or Serving Notice Period

Employment Type:

About the Role

ServiceNow Lead / Architect

Key Responsibilities

• Lead the

  design and architecture

  of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, and Operational Intelligence.
• Define and implement

  CSDM-based CMDB architecture

  ensuring accurate service modeling and alignment with IT and business processes.
• Collaborate with business and IT stakeholders to gather requirements, define solution strategies, and deliver scalable outcomes.
• Provide

  technical leadership

  in workflow design, integrations, data migration, and automation initiatives.
• Ensure

  best practices, governance, and compliance

  in all ServiceNow implementations.
• Mentor and guide developers, admins, and junior team members in solution design and module implementations.
• Support

  pre-sales activities

  including scoping, solution demos, and RFP responses when required.

Required Skills

• Strong expertise in

  ServiceNow ITOM modules

  : Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, and Operational Intelligence.
• Hands-on experience with

  CSDM framework, CMDB modeling, and data normalization

  .
• Proven experience in

  integration with external systems

  using REST/SOAP APIs, as well as data migration.
• Strong knowledge of

  JavaScript, Glide scripting, UI Policies, Business Rules, and ServiceNow configuration

  .
• Demonstrated experience in

  end-to-end ServiceNow implementations

  with architecture and design ownership.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Skills

• ITIL certification.
• ServiceNow Architect or Specialist certifications.
• Experience with multi-instance ServiceNow environments and performance optimization.

Why Join Us

• Opportunity to work

  remotely

  on cutting-edge ServiceNow projects across industries.
• Exposure to

  large-scale ITOM and CSDM implementations

  with high strategic impact.
• Collaborative, growth-oriented, and learning-focused work environment.