ServiceNow Lead/Architect

As a seasoned ServiceNow Lead/Architect at Nous in Bangalore, you will play a crucial role in designing and driving strategic implementations across the ServiceNow ecosystem. Your responsibilities will include: - Architectural Design & Strategy: - Develop, maintain, and enhance the overall ServiceNow architecture in alignment with business requirements and industry best practices. - Lead architectural reviews to ensure optimized, secure, and scalable solutions. - Provide architectural guidance on the implementations of various modules such as ITSM, ITAM, ITOM, HRSD, Facilities Management, Portals, and Workspaces. - Platform Governance & Best Practices: - Establish and enforce governance processes, coding standards, and best practices across the platform. - Lead continuous improvement initiatives to enhance platform performance and usability. - Module Expertise & Implementation: - Hands-on design and implementation of ITOM Discovery and Service Mapping processes. - Oversee ITSM process enhancements like Incident, Problem, Change, and Request Management. - Manage HRSD and Facilities Management configurations and customizations. - Develop and manage ServiceNow Portals and Workspaces for an efficient interface. - Integration & Automation: - Design and implement integrations with third-party systems using APIs, MID Server, and other integration tools. - Drive automation and orchestration using Flow Designer, Integration Hub, and Custom Scripts. - Agile & Communication: - Collaborate with cross-functional teams to define requirements and deliver solutions in an agile environment. - Create comprehensive documentation including architectural diagrams and technical specifications. - Mentor and guide development teams ensuring adherence to architectural standards. - Actively participate in Agile ceremonies. In terms of experience and qualifications, you should possess: - Experience: - 8+ years of hands-on experience with ServiceNow, including architecture, design, and development. - Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces, and Complex Integrations. - Technical Skills: - Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server. - Deep understanding of CMDB architecture and CSDM framework. - Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics. - Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework. - Soft Skills: - Excellent communication, presentation, and documentation skills. - Ability to work collaboratively within agile teams. - Strong problem-solving skills and attention to detail. Certifications that would be beneficial for this role include: - ServiceNow Certified System Administrator (CSA). - Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD. - Certified Technical Architect (CTA). - Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL). Would you like to proceed with this application for the ServiceNow Lead/Architect position at Nous in Bangalore ,