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2.0 - 4.0 years

6 - 10 Lacs

pune, chennai, bengaluru

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Must Have Experience Experienced in implementation of Low Code/Node in Service Now Experienced in implementation of ITSM solution using industry best practices Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Good experience of Service Portal and widget creation Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation Knowledge of Authentication via Auth 2.0, certificates and Mid Server Implemented ServiceNow project in Domain separated instance Good knowledge of MID Server installation and management Experience of custom applications development Experience of LDAP or Active Directory or SSO implementation Experience of Orchestration use case implementation Good to have Experience Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. Knowledge of Flow Designer, Integration Hub Worked on CSM, HRSD, GRC, ITBM Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Review existing set up and provide best practice recommendations in line with the OEM Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional 2 years of experience with ServiceNow required 2 years of experience with IT Industry required Academics Certification as ServiceNow System certified administration CIS-ITSM, Certified Application developer ITIL Foundations certification is preferred. Bachelors degree or equivalent combination of education and experience.

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8.0 - 13.0 years

4 - 9 Lacs

gurugram

Work from Office

We are currently seeking a Senior ServiceNow Developer to join our team in Gurgaon, Delhi (IN-DL), India (IN). Role Overview We are seeking a ServiceNow Platform Solution Consultant with 8+ years of experience in designing, implementing, and optimizing ServiceNow solutions. The role requires expertise in ITSM, ITOM, ITAM, etc, along with strong scripting, integrations, and solution consulting skills. Key Responsibilities- Solution Design & Implementation Architect and implement scalable ServiceNow solutions across multiple modules. Development & Customization Configure workflows, UI policies, business rules, ACLs, script includes, and custom applications.Integrations Develop REST/SOAP-based integrations, manage MID Servers, and leverage Integration Hub. ITOM & ITAM Expertise Implement CMDB, Discovery, Service Mapping, Event Management, HAM, and SAM.Presales & Consulting Conduct client workshops, demos, and provide technical expertise for RFPs. Required Skills - Strong expertise in ITSM, ITOM, ITAM etc. Hands-on experience with JavaScript, Glide APIs, Flow Designer, and Service Portal. Proficiency in ServiceNow integrations (REST, SOAP, OAuth, MID Server, Integration Hub). Experience in Discovery, Service Mapping, and Event Management. Strong client-facing and solution consulting skills. Preferred CertificationsServiceNow CSA, CIS (ITSM, ITOM, ITAM), CAD.ITIL 4 Foundation.

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7.0 - 9.0 years

4 - 8 Lacs

hyderabad, telangana, india

On-site

Key Responsibilities Design, develop, and maintain applications and modules using ServiceNow core components such as Business Rules, Client Scripts, UI Policies, UI Pages, Script Includes, Macros, Workflows, and Catalog Items. Work extensively on IT Service Management (ITSM) , IT Asset Management (ITAM) , and Governance, Risk & Compliance (GRC) modules. Develop and manage integrations using Integration Hub , Flow Designer , Web Services (REST/SOAP) , and MID Server configurations. Perform major version upgrades , instance cloning , and manage post-clone and upgrade activities. Implement and maintain Event Management , Orchestration , and other automation capabilities. Follow ServiceNow best practices for coding, design, performance optimization, and platform security. Work collaboratively with cross-functional teams including BA, QA, DevOps, and platform owners. Support the SDLC processes with proper documentation, version control, and release management. Provide technical leadership and mentor junior developers where necessary. Stay current with ServiceNow new features , releases, and industry trends to recommend improvements. Required Skills & Qualifications Minimum 7 years of hands-on experience working with the ServiceNow platform . Strong expertise in JavaScript , HTML , XML , JSON , Jelly , AngularJS , and web service integrations. Proficient in modules including ITSM , ITAM , GRC , Event Management , and Orchestration . Good knowledge of ServiceNow Flow Designer , Integration Hub , and MID Server setup. Experience performing version upgrades , managing instance clones , and handling patching activities. Good understanding of ITIL concepts , service management processes, and RDBMS principles. ITIL Certification is a plus. Experience with DevOps practices , including CI/CD, automated testing, and release management. Strong communication and documentation skills, with the ability to interact with both technical and business stakeholders.

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2.0 - 7.0 years

3 - 8 Lacs

hyderabad

Hybrid

HI All, ## Hiring Hiring We are hiring for Configuration Manager role with one of our product-based client - Permanent hiring Skills: CMDB,Discovery,Mid Server Exp: 2 to 7 Yrs CTC: Exp*2.5 NP: 0 to 30 Days Location: Hyderabad (Only local candidates) If your interested or References please share to suvi.ck@hirexa.com

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5.0 - 7.0 years

18 - 20 Lacs

bengaluru

Hybrid

Job Description Listing Name:ServiceNowEngineer GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

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5.0 - 7.0 years

18 - 20 Lacs

bengaluru

Work from Office

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

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5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Senior Technical Consultant in this role, you will be responsible for utilizing your 5+ years of relevant experience, particularly with ServiceNow - ITOM Service Mapping skills. Your primary focus will involve mapping data from various systems into ServiceNow, ensuring accurate and efficient transfer of information, and facilitating integrations with other tools and services. Your key responsibilities will include designing, developing, and deploying service maps, collaborating with discovery patterns, and guaranteeing the accurate representation of IT services and their underlying infrastructure. A strong understanding of the CMDB, its structure, and its relationship to ITOM will be essential. You will also be developing and implementing data mapping solutions to enable the seamless movement and integration of data between ServiceNow and external systems. In this role, you will work closely with development and integration teams to ensure a smooth data flow between ServiceNow and other applications. Your tasks will involve configuring and customizing ServiceNow modules and workflows as per specific business requirements, supporting configuration changes related to mapping and data transformation needs, and conducting unit and integration testing to validate the accuracy of data flows. Additionally, you will be responsible for maintaining comprehensive documentation of data mappings, workflows, and integrations, providing ongoing support and troubleshooting for data mapping and integration issues, and collaborating with business analysts, developers, and stakeholders to comprehend data requirements and business processes effectively. Your qualifications should include a Bachelor's degree along with at least 7 years of experience in ServiceNow ITOM Discovery & Service Mapping and integrating data. Hands-on experience with ServiceNow ITOM (CMDB, Service Mapping) and proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data are crucial. You should also possess knowledge of data modeling and mapping techniques in ServiceNow, familiarity with SQL and querying relational databases, and experience with integration protocols such as REST, SOAP, FTP, and SFTP. Moreover, you are expected to hold relevant certifications including ServiceNow Certified ITOM Discovery & Service Mapping, ServiceNow Certified - Application Developer, and ITIL v3 certification. Excellent analytical and problem-solving skills, strong verbal and written communication skills, effective presentation development and customer presentation skills, successful teamwork experience, and demonstrated leadership abilities will be valuable assets in this role.,

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6.0 - 11.0 years

5 - 9 Lacs

bengaluru

Work from Office

ITOM Discovery Administrator (Sr. Developer ServiceNow ITOM Discovery expertise. New Role Discovery Administrator (Sr. Developer) | Bangalore About the Role We are seeking a dedicated ITOM Discovery Administrator (Sr. Developer) with strong technical expertise to configure, maintain, and optimize the ServiceNow Discovery application. This role is pivotal in ensuring accurate and timely population of the CMDB while working closely with cross-functional teams (Compute, Network, Security). Key Responsibilities Configure and maintain the Discovery application post-implementation. Collaborate with Configuration Manager to ensure accurate CMDB population. Interface with Compute, Network & Security teams for access and permissions. Troubleshoot & resolve discovery errors related to access/permissions. Assure timely completion of scheduled discovery jobs. Validate and test Discovery functionality post-upgrades. Monitor environment changes & update Discovery solution accordingly. Manage downloads from the ServiceNow Store (CMDB Classes, Discovery patterns). Add/update schedules, IP ranges, and credentials for new devices & environments. Qualifications & Skills 8- 10 years IT experience, with hands-on ServiceNow ITOM Discovery expertise. Strong knowledge of Networking, Systems Administration, and JavaScript. Proven experience in Discovery configuration, maintenance, and troubleshooting. Ability to collaborate effectively with multi-disciplinary teams. Detail-oriented with strong problem-solving skills.

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5.0 - 7.0 years

0 Lacs

bengaluru, karnataka, india

On-site

*ServiceNow - Service Mapping Developer (Offshore)* *Supporting Canadian-Based Client Project* *Role and Accountabilities:* This will suit an experienced Candidates in primarily involved in mapping data from various systems into ServiceNow, ensuring the efficient and accurate transfer of information, and supporting integrations with other tools and services. The ideal candidate will possess strong knowledge of ServiceNow modules, data transformation, and integration best practices. ?Designing, developing, and deploying service maps, working with discovery patterns, and ensuring accurate representation of IT services and their underlying infrastructure. ?Strong understanding of CMDB, its structure, and its relationship to ITOM. ?Develop and implement data mapping solutions to move and integrate data between ServiceNow and external systems. ?Create mappings between different data sources and ServiceNow objects. ?Ensure data integrity and consistency during data migration and integrations. ?Assist in the integration of ServiceNow with external systems through middleware, APIs, and connectors. ?Work closely with the development and integration teams to ensure seamless data flow between ServiceNow and other applications. ?Configure and customize ServiceNow modules and workflows to meet specific business requirements. ?Support configuration changes related to mapping and data transformation requirements. ?Perform unit and integration testing to ensure data flows correctly from external systems into ServiceNow. ?Validate the accuracy and completeness of the data after mapping and integration. ?Maintain comprehensive documentation of data mappings, workflows, and integrations. ?Provide ongoing support and troubleshooting for issues related to data mapping and integration. ?Work closely with business analysts, developers, and other stakeholders to understand data requirements and business processes. ?Participate in ServiceNow release planning, identifying any mapping-related changes or upgrades that might affect the platform. ?Monitor and optimize the performance of integrations and data mappings. ?Recommend improvements to streamline processes and enhance system efficiency. *Qualifications* *Skills and Experience Requirements:* ?Bachelor&aposs degree with at least 7 years of ServiceNow ITOM Discovery & Service Mapping and integrating data. ?Hands-on experience ServiceNow ITOM (CMDB, Service Mapping) ?Strong experience with ServiceNow integration tools like Integration Hub, REST APIs, SOAP, MID Server, and other integration technologies. ?Experience working with Data Transformation tools (e.g., Import Sets, Data Sources, Transform Maps). ?Proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data. ?Knowledge of data modelling and mapping techniques in ServiceNow. ?Familiarity with SQL and querying relational databases. ?Experience with integration protocols (REST, SOAP, FTP, SFTP) ?Understanding of ITIL processes and best practices. Skills and Certifications ?ServiceNow Certified ITOM Discovery & Service Mapping ?ServiceNow Certified - Application Developer ?ITIL v3 certification ?Excellent analytical and problem-solving skills ?Excellent verbal and written communication skills ?Strong presentation development and Customer Presentation skills ?Successful teamwork experience & demonstrated leadership abilities *ServiceNow Technical Consultant / Developer SAM (Offshore)* *Supporting US Based Client Project* *Description for Internal Candidates* experiencing rapid expansion in our SaaS ServiceNow practice, and we seek an experienced ServiceNow Software Asset Management (SAM) Developer/Consultant to join our growing team. In this role, you will leverage your expertise to design, develop, and implement ServiceNow SAM solutions, contributing significantly to the optimization of software asset management for our diverse client base. *Role and Accountabilities:* This role is ideal for professionals passionate about IT Asset Management, particularly SAM. You will collaborate with senior architects and consultants, managing end-to-end ServiceNow engagements and building solutions tailored to client-specific needs. Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: Develop and customize ServiceNow applications, focusing on IT Asset Management, Hardware Asset Management, and Software Asset Management. Collaborate with the architecture team to design and implement effective solutions that meet client requirements. Optimize and maintain existing ServiceNow applications for performance and scalability. Integrate ServiceNow SAM solutions seamlessly with other enterprise systems and platforms, ensuring efficient and effective asset management processes. Troubleshoot complex issues within the ServiceNow SAM modules and deliver timely resolutions to maintain high service standards. Lead code reviews and enforce best practices in ServiceNow development. Provide technical guidance and mentorship to junior developers. Develop integrations with other business systems and applications. Troubleshoot and resolve complex technical issues in the ServiceNow environment. Contribute to the development of Fujitsu IP solutions in ServiceNow. *Qualifications* *Skills and Experience Requirements:* Bachelor&aposs degree with at least 5 years of ServiceNow design and development experience Familiarity with configuration of SAM processes and end to end lifecyle, SCCM, Software Asset Workspaces, Software Spend Detection, etc. Experience in development and implementation of ServiceNow SAM Pro module. Development experience on the ServiceNow platform including customization of applications such as ITAM, SAM and custom apps. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow SAM implementations in the role of a consultant/ Developer Programming expertise in Java, JavaScript or other functional programming languages Excellent written and oral communication skills. *Skills and Certifications* ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITAM and SAM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities Show more Show less

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5.0 - 9.0 years

5 - 9 Lacs

chennai

Work from Office

Position Description: This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Description/ Position Description Looking for ServiceNow professional with 5 to 9 years of experience in ServiceNow implementation, development and customizations. Works independently and as team player following SDLC best practices while developing and configuring ServiceNow applications. Should have worked in project based on Agile methodology and DevOps process. Possess Good communication skills. Job Role/ Your future duties and responsibilities Design, develop, and implement ServiceNow solutions for one or more of the following applications: ITAM, CSM, GRC, SPM, or HRSD. (Certification on these applications are preferred) Configure and customize ServiceNow workflows, UI policies, client scripts, business rules, and integrations. Troubleshoot and resolve issues related to ServiceNow applications and implement bug fixes efficiently. Develop and maintain REST/SOAP integrations between ServiceNow and third-party systems. Follow Agile methodology and DevOps processes in ServiceNow application development and enhancements. Collaborate with stakeholders to understand business requirements and translate them into scalable ServiceNow solutions. Ensure adherence to ServiceNow best practices, governance, and coding standards. Guiding and coaching the junior team members Participating in full life cycle development, including business analysis, systems documentation, coding, unit testing and quality control, deployment and support Ensuring development documentation is maintained and accurate Ensuring adherence to the Release and Change process Required qualifications to be successful in this role Essential Skills: 5 to 9 years of experience in ServiceNow development and implementation. Strong expertise in ServiceNow scripting, Flow Designer, Integration Hub, UI/UX customization, and Service Catalog development. Hands-on experience with ServiceNow platform administration, CMDB, Discovery, and MID Servers. Familiarity with Agile principles, DevOps Methodology. Excellent troubleshooting and communication skills. Developer tools: ServiceNow development, JavaScript, UI builder, Flow designer Applications Skills: DevOps JavaScript ServiceNow Application Design

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3.0 - 5.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl is seeking a dynamic and strategic Delivery Portfolio Manager to join our team of talented Technical Specialists. In this role, you will have a unique opportunity to shape and drive the delivery of innovative and complex projects for our customers. You will partner with senior leaders in the organization to develop and execute a portfolio of projects that meet and exceed customer expectations, focusing on the overarching goals. As a Delivery Portfolio Manager at Kyndryl, you will play a critical role in the delivery of WMS services on assigned accounts. You will work closely with account leaders to plan and prioritize the portfolio of projects, identify potential risks to project delivery, and develop mitigation strategies. With a keen eye for detail, you will track the performance of each project in the portfolio, monitor progress against timelines, budgets, and quality standards, and continually evaluate and improve delivery processes to ensure efficient and effective project delivery. Your contribution will be instrumental in ensuring the growth of the business by understanding the issues and requirements and responding to requests for new services. In this role, you will have the opportunity to work with a diverse team of experts in WMS and logistics, and to be part of a company that values innovation and creativity. If you are a strategic thinker with a passion for delivery excellence - we encourage you to apply for this exciting opportunity to join our team. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Portfolio Manager at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - combining technical acumen with project and portfolio management skills, offering a wide range of professional and personal growth opportunities that you won't find anywhere else. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills and Experience Having 3+ years of experience ServiceNow SME Core Responsibilities Provide expert-level support across ServiceNow modules including ITSM, ITOM, ITAM, and Workplace Service Delivery (WSD) 1. Manage and optimize integrations with various enterprise systems such as AD/LDAP/SSO, Oracle ERP, SCCM, JAMF, Power BI, and others 1. Configure and manage master data, user roles, permissions, and bulk data operations. Administer MID server, monitor scheduled jobs, integration services, and perform daily health checks. Drive automation and proactively flag service interruptions 1. Service Catalog & SLA Management Create and modify service request catalogs (simple to complex) for scoped modules. Configure SLAs, auto-assignment rules, approval workflows, and business logic changes 1. Address user queries and resolve issues by monitoring application/system logs. Coordinate with OEM and EXL teams for faster resolution of P1-P4 incidents 1. Enhancement & Impact Assessment Assess impact of changes to existing functionality or integrations. Modify or create notifications, security roles, ACLs, business rules, and integrations (uni-/bi-directional). Develop new fields, validation rules, and workflows 1. Reporting & Analytics Build and modify OOB and custom reports and dashboards, including Power BI integrations. Provide CXO and leadership-level reports and analytics 1. 7. Governance & Communication Deliver daily, monthly, and quarterly status updates and governance reports. Coordinate with product vendors and utilize Hi Portal for issue resolution. Conduct unit testing in Dev before UAT release 1. Training & Consulting Conduct functional refresher and user training sessions. Support license utilization reporting and optimization. Provide consulting for new ServiceNow modules, processes, or integrations 1. Innovation & Optimization Lead initiatives in digital operations, proactive operations, and zero-incident strategies. Perform tool maturity assessments, predictive intelligence evaluations, and AI readiness checks. Recommend and implement industry best practices and GenAI solutions 1. Preferred Skills and Experience .Six Sigma, PMP, and/or ITIL certifications .Excellent communication skills to interact with technical and non-technical stakeholders effectively .Experience in stakeholder management, negotiation, and conflict resolution Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

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2.0 - 7.0 years

0 - 2 Lacs

hyderabad

Hybrid

Job Description What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Experience 2+ years providing customer-facing technical support (ITOM applications) Good Communication Skills In order to be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix) . Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/ root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping) Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues. Interested Candidate drop your updated CV/Resume at: Email- TrivediA@seletsourceintl.com Thanks and Regards, -Arpita

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3.0 - 5.0 years

4 - 8 Lacs

pune

Work from Office

The Senior ServiceNow Developer will be a crucial member of the ServiceNow team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Developer will work with architects, developers, and other product members in the fulfilment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration. Technical Skills: [Mandatory] Minimum 5 years of ServiceNow platform development experience [Mandatory] Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals [Mandatory] Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each. [Mandatory] Perform advanced customizations including Business rules, Script Includes, Client Scripts [Mandatory] Experience designing, building and maintaining integration using REST, SOAP web services. [Mandatory] Knowledge on Event Management and monitoring tools [Mandatory] Experience work on ServiceNow CMDB, Mid server onboarding and troubleshooting, CSDM, Data loads, transform maps. [Mandatory] Experience in working with LDAP, AD, SSO, Email notifications. [Mandatory] Activate a plug-in, build reports, gauges, and homepages. [Mandatory] Set up Service Level Agreements (SLAs) and monitor SLA workflows. SME in ServiceNow system applications and custom applications. Knowledge on Server infrastructure, Network infrastructure Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM Experience on troubleshooting production issues and lead team providing solutions. Perform platform upgrades, patching adhering to release management and software development best practices. Proven experience in up to 1 additional product line outside of ITSM,ITOM Responsible for standard configuration, user administration, security, workflow, data management and integrations. Aiding in translating business requirements into technical requirements Experience working in Agile/Scrum methodologies. Certifications: ServiceNow Certified Systems Administrator (required) ServiceNow Certified Application Developer (preferred) Educational Qualifications: Bachelors degree in computer science, Information Services, or related field Mandatory Skills: ServiceNow - IT Service Management .Experience: 3-5 Years .

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5.0 - 8.0 years

7 - 11 Lacs

pune

Work from Office

JD - ServiceNow Developer B3 Job Description: The Senior ServiceNow Developer will be a crucial member of the ServiceNow team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Developer will work with architects, developers, and other product members in the fulfilment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration. Technical Skills: [Mandatory] Minimum 5 plus years of ServiceNow platform development experience [Mandatory] Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals [Mandatory] Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each. [Mandatory] Perform advanced customizations including Business rules, Script Includes, Client Scripts [Mandatory] Experience designing, building and maintaining integration using REST, SOAP web services. [Mandatory] Knowledge on Event Management and monitoring tools [Mandatory] Experience work on ServiceNow CMDB, Mid server onboarding and troubleshooting, CSDM, Data loads, transform maps. [Mandatory] Experience in working with LDAP, AD, SSO, Email notifications. [Mandatory] Activate a plug-in, build reports, gauges, and homepages. [Mandatory] Set up Service Level Agreements (SLAs) and monitor SLA workflows. SME in ServiceNow system applications and custom applications. Knowledge on Server infrastructure, Network infrastructure Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM Experience on troubleshooting production issues and lead team providing solutions. Perform platform upgrades, patching adhering to release management and software development best practices. Proven experience in up to 2 additional product lines outside of ITSM Responsible for standard configuration, user administration, security, workflow, data management and integrations. Aiding in translating business requirements into technical requirements Experience working in Agile/Scrum methodologies. Certifications: ServiceNow Certified Systems Administrator (required) ServiceNow Certified Application Developer (preferred) Educational Qualifications: Bachelors degree in computer science, Information Services, or related field Mandatory Skills: ServiceNow - IT Service Management . Experience: 5-8 Years .

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5.0 - 9.0 years

0 Lacs

haryana

On-site

As a ServiceNow Developer specializing in HR Service Delivery (HRSD) and IT Service Management (ITSM), you will be responsible for developing, configuring, and customizing ServiceNow modules to optimize solutions for HR Case Management, Employee Service Center, and ITSM processes. Your role will involve working on Service Portal, Strategic Portfolio Management (SPM), or IT Operations Management (ITOM) to enhance ServiceNow functionalities. Additionally, you will be required to create and fine-tune scripts such as Business Rules, Client Scripts, UI Policies, and Script Includes to ensure system efficiency and performance. Your primary responsibilities will include implementing ServiceNow HRSD & ITSM modules, executing ServiceNow integrations using REST/SOAP APIs, Web Services, and MID Server, and ensuring system security and compliance with best practices. Furthermore, you will collaborate with business stakeholders and technical teams to design and deliver comprehensive ServiceNow solutions that meet organizational requirements. To qualify for this role, you should possess at least 5 years of hands-on experience in ServiceNow development, with a focus on HRSD & ITSM implementation. You must also demonstrate expertise in ServiceNow scripting languages such as JavaScript, Glide API, UI Policies, and Business Rules. Proficiency in integrating systems using REST/SOAP APIs, Web Services, and MID Server is essential. A good understanding of HR Case Management, Knowledge Management, and ITSM best practices will be beneficial for this position. Strong communication and problem-solving skills are necessary to collaborate effectively in a team-oriented environment. This is a full-time remote opportunity suitable for individuals who can demonstrate strong scripting and integration capabilities to optimize ServiceNow solutions and contribute to the overall success of the organization. Immediate joiners or candidates available to start within 15 days are preferred for this position.,

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8.0 - 10.0 years

0 Lacs

india

Remote

Overview Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, weve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers journey. We are currently seeking a senior ServiceNow Developer to be the sole and primary developer for an established ServiceNow ITSM instance supporting all internal worldwide company employees. The work location for this position is in India, and it is full time remote in India. The workdays are Monday through Friday; the hours are from 4p IST to 1a IST (Local India Time) which includes a one-hour break. Responsibilities You will be our primary developer for our ServiceNow ITSM instance. The applications/modules currently deployed include service catalog & self-service portal with integrated chat, mobile, incident, request, knowledge, service workflows, notifications, feature center & agile, custom tables, performance analytics, integration with Microsoft PowerBI, and more. Our upcoming roadmap includes implementing change management and automating additional laborious processes within the company. You will be responsible for the entire ServiceNow environment, which includes day-to-day maintenance and patching, resolution of service interruptions, integrations, and enhancements. This position will be the only ServiceNow developer at this time. You will make all architectural decisions on how to develop, enhance, and implement change. This position will collaborate with the ServiceNow business analysis team located in the US on Eastern time. External consultants may be brought in to assist you on an as-needed basis during significant enhancements. You must be located in India and able to work 100% remote Qualifications 8+ years of experience architecting, designing, developing, implementing & maintaining ServiceNow ITSM in an enterprise environment 8+ years of experience with the core ServiceNow applications (Service catalog, chat, incident, request, problem, knowledge, change, reporting analytics, etc.) 8+ years of experience with ServiceNow data, reporting, dashboards, and integrations with PowerBi or similar 8+ years of experience with scripting & automation within ServiceNow utilizing JavaScript, Glide API, and Flow Designer 8+ years of experience in JavaScript, HTML, CSS, and Glide scripting 8+ years of experience with workflows, business rules, client scripts, and UI policies 8+ years of in-depth experience utilizing workflows and building custom applications to automate business processes 8+ years of in-depth experience with integrations using Azure SSO, SAML, REST, SOAP, MID Server, ServiceNow Integration Hub, and API-based connections 8+ years of in-depth experience architecting ServiceNow Experience with agile methodologies is a must Associate&aposs degree minimum Experience with ServiceNow HR, ITOM, AIOps is a plus (but not required) ServiceNow certification is a plus (but not required) ITIL certification is a plus (but not required) Company Description At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.? Were not the company that makes big promises. Were the company that fulfills them.? Were Quest: Where Next Meets Now.? Why work with us! Life at Quest means collaborating with dedicated professionals with a passion for technology.? When we see something that could be improved, we get to work inventing the solution.? Our people demonstrate our winning culture through positive and meaningful relationship.? We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.? Our team members health and wellness is our priority as well as rewarding them for their hard work.? Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.?? Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com Show more Show less

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5.0 - 9.0 years

7 - 11 Lacs

mumbai, delhi / ncr, bengaluru

Work from Office

Hiring a Senior ServiceNow Developer with 59 years of experience for a 6-month remote contractual assignment The candidate must have deep expertise in ServiceNow development including API integrations, scripting (Business Rules, Script Includes, Client Scripts), and working across modules like Incident, Change, Problem, CMDB, Asset Management, and Discovery Strong programming experience in JavaScript, AngularJS, HTML5, CSS3, SOAP, REST, and XML is essential Responsibilities include platform configuration, customization, integration, troubleshooting, and upgrades Hands-on knowledge of MID Server setup, Performance Analytics, Virtual Agent, and Service Bridge Integration is expected Skill : - ServiceNow Developer, API Integration, CMDB, MID Server, SOAP/REST, AngularJS, JavaScript, HTML5, Incident Management, Change Management, SFTP, ServiceNow Discovery, Virtual Agent,ServiceNow Integrations, JavaScript, CMDB, MID Server, SOAP/REST APIs Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

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5.0 - 10.0 years

7 - 12 Lacs

mumbai, pune, chennai

Work from Office

We are seeking a skilled and experienced ServiceNow ITOM Specialist to join our team. The ideal candidate will have a strong background in implementing ITOM solutions using industry best practices, hands-on development, and integration expertise. This role requires a proactive individual who can design, configure, and customize ServiceNow modules to meet organizational needs. Key Responsibilities: Implement ITOM solutions leveraging industry best practices. Perform hands-on development tasks, including the creation, configuration, and customization of patterns, discovery schedules, probes, sensors, and event rules. Integrate ServiceNow ITOM modules with enterprise monitoring tools, application management tools, and automation of alerts using OOB plugins and API methods. Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases. Conduct third-party software integrations with ServiceNow. Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, and other components. Manage MID Servers to ensure seamless integrations and operations. Participate in multiple ServiceNow implementations and provide expertise in the deployment process. Preferred Qualifications: Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems. Knowledge of modern web technologies and cloud computing architectural principles, including SaaS, PaaS, multi-tenancy, and automation.

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4.0 - 8.0 years

6 - 10 Lacs

mumbai, pune, chennai

Work from Office

We are seeking a skilled and experienced ServiceNow ITOM / CMDB Workspace Specialist to join our team. The ideal candidate will have a strong background in implementing ITOM solutions using industry best practices, hands-on development, and integration expertise. This role requires a proactive individual who can design, configure, and customize ServiceNow modules to meet organizational needs. Key Responsibilities Implement ITOM solutions leveraging industry best practices. Perform hands-on development tasks, including the creation, configuration, and customization of: Patterns Discovery schedules Probes Sensors Event rules Integrate ServiceNow ITOM modules with: Enterprise monitoring tools Application management tools Automation of alerts using OOB plugins and API methods Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases. Conduct third-party software integrations with ServiceNow. Design and modify ServiceNow components such as: Forms Workflows Scripts Transform maps Service maps Web services Inbound email actions SLAs Manage MID Servers to ensure seamless integrations and operations. Participate in multiple ServiceNow implementations and provide expertise in the deployment process. Work on implementing and configuring: CMDB Workspace CMDB 360 Data Manager Configure KPIs as needed. Preferred Qualifications Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems. Knowledge of modern web technologies and cloud computing architectural principles, including: SaaS PaaS Multi-tenancy Automation This role is ideal for a proactive and technically skilled individual with a passion for ServiceNow ITOM solutions.

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5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a skilled ServiceNow HRSD Developer with a minimum of 5 years of ServiceNow development experience, you will play a crucial role in designing, developing, and implementing ServiceNow HRSD solutions to optimize HR workflows. Your primary responsibilities will include working closely with business stakeholders to deliver customized HR solutions that meet their specific needs. You will also configure, customize, and enhance HR Service Delivery (HRSD) modules such as HR Cases, Knowledge Management, and Employee Service Center to streamline HR processes effectively. Your expertise in developing and managing Lifecycle Events on ServiceNow will be essential in ensuring smooth transitions and timely execution across employee processes. Moreover, you will be responsible for integrating ServiceNow HRSD with external systems and platforms via SOAP/REST APIs and MID Server. Providing day-to-day support, troubleshooting, and maintenance for HRSD-related incidents, problems, and changes will be part of your routine tasks. With over 5 years of hands-on ServiceNow development experience, particularly in HRSD, you should have extensive knowledge of ServiceNow Lifecycle Events and their implementation. Proficiency in ServiceNow HRSD modules like HR Cases, Knowledge Management, and Employee Service Center is crucial for this role. Your expertise in ServiceNow scripting (JavaScript, Glide, etc.) for customizations and experience in ServiceNow integrations (SOAP, REST, MID Server) will be highly valued. Your understanding of HR processes and proven experience in implementing HRSD solutions will be beneficial in continuously improving existing HRSD applications to adapt to evolving business requirements. Excellent problem-solving skills, the ability to troubleshoot complex issues, and strong communication skills are essential for effective collaboration across teams. Holding ServiceNow HRSD Certifications will be considered a plus. By joining our team, you will have the opportunity to work with cutting-edge technologies in an innovative and supportive environment. You can advance your career with exposure to exciting projects while enjoying a competitive salary and benefits package. We offer a flexible work environment with a focus on maintaining a healthy work-life balance. If you are ready to take the next step in your career and contribute to building impactful HR solutions, we encourage immediate joiners like you to apply for this position based in Pune, India. Contact us at jenisha.thomas@lmteq.com/8925365664 to apply now.,

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3.0 - 8.0 years

15 - 30 Lacs

bengaluru

Remote

Hiring for USA based big Multinational Company (MNC) We are seeking a skilled and experienced ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will work closely with internal stakeholders to translate business requirements into technical specifications and scalable solutions, ensuring high performance and user satisfaction. Design, configure, and customize ServiceNow applications and modules based on business needs. Develop and maintain custom applications and integrations within the ServiceNow platform. Implement new workflows, automation, and custom scripts using JavaScript, Glide, and ServiceNow APIs. Collaborate with stakeholders to gather and analyze requirements, and propose technical solutions. Maintain platform performance, troubleshoot issues, and perform root cause analysis. Create and maintain technical documentation, including solution designs and process flows. Stay current with ServiceNow updates, new features, and best practices. Ensure compliance with coding standards, security guidelines, and IT governance policies. Support ServiceNow upgrade and patching cycles with minimal disruption. Integrate ServiceNow with other third-party applications and data sources (e.g., REST/SOAP APIs). Core Modules/Areas of Responsibility: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) HR Service Delivery (HRSD) Customer Service Management (CSM) Security Operations (SecOps) Service Portal / UI Policies

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10.0 - 12.0 years

15 - 20 Lacs

mumbai, delhi / ncr, bengaluru

Work from Office

We are looking for an experienced ServiceNow Solution Architect with 10-12 years of IT experience to lead the design, implementation, and delivery of scalable ServiceNow solutions across Sales, Order Management, Supply Chain Management (SCM), and Field Service Management (FSM) modules The architect will be responsible for collaborating with stakeholders to gather requirements, translating business needs into robust ServiceNow platform solutions, designing integrations with ERP, CRM, and external systems, and ensuring compliance with scalability and security standards Key responsibilities include leading module configuration/customization, developing technical specifications, building reusable workflows, mentoring junior team members, and driving automation initiatives The role also involves collaborating with cross-functional teams for API/web services integration, conducting workshops, and ensuring solutions align with enterprise architecture and best practices This is a 12-month contractual engagement with Awign Expert, a division of Awign, Indias largest work-as-a-service platform, offering remote opportunities with full-time availability Skills : - ServiceNow,Solution Architect,Sales Module,Order Management,SCM,CSM,ERP Integration,CRM Integration,Field Service Management,API,Web Services,REST,SOAP,MID Server,Workflow Automation,Data Orchestration,ServiceNow Customization,Technical Architecture,Enterprise Solutions Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

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6.0 - 11.0 years

6 - 10 Lacs

hyderabad

Work from Office

Experience Required: 6+ Years Job Summary: We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will be proficient in ServiceNow platform administration, scripting, integrations, and module development while ensuring best practices in ITSM, ITBM, HRSD or other relevant modules. Key Responsibilities: Design, develop, and implement ServiceNow applications, including custom applications, workflows, UI policies, business rules, and client scripts. Customize and enhance ServiceNow ITSM, ITBM, HRSD, Custom Scoped modules based on business requirements. Develop and configure Service Catalog, Request Management, Incident, Problem, Change, and CMDB modules.. Develop integrations using REST/SOAP APIs, MID Server, and third-party applications. Configure and maintain flows in Flow Designer and implement automation with Scripted REST APIs, Workflows, and Integration Hub. Implement Access Control (ACLs), security rules to ensure secure operations. Participate in ServiceNow upgrades, patching, and version management while ensuring system stability. Troubleshoot and resolve performance issues, system errors, and service outages. Work with business analysts for the requirements Create and maintain technical documentation, test cases, and deployment procedures. Stay updated with ServiceNow best practices, new releases, and industry trends. Required Skills & Qualifications: 6+ years of experience as a ServiceNow Developer. Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Script Includes. Hands-on experience with ServiceNow Administration, ITSM, ITOM, HRSD, or other modules. Experience in Flow Designer, Integration Hub, and ServiceNow REST/SOAP integrations. Strong understanding of data model, CMDB architecture, and ServiceNow tables. Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics. Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. Experience in ServiceNow Scoped Applications and Custom App Development. Soft Skills: Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Attention to detail and a commitment to quality. Preferred Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD)

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7.0 - 12.0 years

25 - 40 Lacs

noida, bengaluru

Hybrid

Dear All, We are looking for an experienced ServiceNow Developer with strong expertise in one or more of the following modules: ITOM (IT Operations Management) GRC (Governance, Risk & Compliance) SAM Pro (Software Asset Management Professional) The ideal candidate should have a proven track record of implementing, configuring, and customizing ServiceNow solutions to meet business requirements. Key Responsibilities: Design, develop, and configure ServiceNow modules (ITOM / GRC / SAM Pro) Customize workflows, forms, scripts, and business rules Integrate ServiceNow with third-party systems Ensure platform stability, performance, and compliance Work closely with stakeholders to deliver high-quality solutions Required Skills: 7+ years of hands-on experience in ServiceNow Development Expertise in at least one advanced module: ITOM , GRC , or SAM Pro Proficiency in scripting languages (JavaScript, Glide) Strong understanding of ITIL processes Experience in integration and troubleshooting

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3.0 - 5.0 years

9 - 13 Lacs

jaipur, bengaluru

Work from Office

Position Overview We are seeking an experienced ServiceNow ITSM Developer with 3–5 years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment. Key Responsibilities Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog). Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies. Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration). Build and optimize Service Portal and Agent Workspace for ITSM and telecom use cases. Collaborate with architects and business analysts to translate telecom industry requirements into ServiceNow solutions. Support integrations with third-party telecom systems and OSS/BSS platforms using REST, SOAP, and IntegrationHub. Ensure adherence to best practices, coding standards, and ITIL-based processes. Troubleshoot, debug, and resolve ServiceNow issues in ITSM and telecom-specific applications. Provide technical documentation and handover to operations teams. Required Qualifications: 3–5 years of development experience on the ServiceNow platform. Strong hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, Request, CMDB). Exposure to Telecommunications Service Management (TSM) module or telecom industry use cases. Proficiency in JavaScript, Glide APIs, Flow Designer, UI Builder. Experience with Service Portal and Agent Workspace development. Working knowledge of integrations (REST/SOAP APIs, MID Server, IntegrationHub). Understanding of CMDB design, CSDM framework, and telecom-related data models. Strong problem-solving skills and ability to work in an agile environment. Preferred Qualifications ServiceNow Certified System Administrator (CSA) – required or in progress. ServiceNow Certified Implementation Specialist – ITSM / TSM. Experience with telecom OSS/BSS systems and workflows. Familiarity with Discovery, ITOM, or ITAM modules.

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