Job Description

ServiceNow LEAD / ARCHITECT About Nous Nous Infosystems is a CMMI® Level 5 and ISO 9001:2000 certified global information Technology Company with expertise in providing quality software solutions and IT-enabled support services to a wide range of industries. Nous was incorporated in 1996 with the mission of providing the highest quality software development services to clients around the world. Over the years, we have successfully broadened our service offerings to include consultancy services, software and hardware testing services, and a comprehensive range of IT enabled services. We are on the lookout for senior ServiceNow professionals with the following skills. Position :- Servicenow Lead / Architect Experience :- 8-13 years Location :- BLR Key Responsibilities Architectural Design & Strategy Develop, maintain and enhance the overall ServiceNow architecture, aligning with business requirements and industry best practices. Lead architectural reviews to ensure solutions are optimized, secure and scalable. Provide architectural guidance on implementations of ITSM, ITAM, ITOM, HRSD, Facilities Management, Portals, Workspaces and other Integrations. Platform Governance & Best Practices Establish and enforce governance processes, coding standards and best practices across the platform. Lead continuous improvement initiatives to enhance platform performance and usability. Module Expertise & Implementation Hands-on in designing and implementation of ITOM Discovery and Service Mapping processes, including CMDB Optimization Projects and Asset Management Projects. Oversee ITSM process enhancements like Incident, Problem, Change, and Request Management. Oversee HRSD and Facilities Management configurations and customizations to enhance user experience and process efficiency. Develop and manage ServiceNow Portals and Workspaces, ensuring a user-friendly and efficient interface. Integration & Automation Design and implement integrations with third-party systems via APIs, MID Server and other integration tools as required. Drive automation and orchestration using Flow Designer, Integration Hub and Custom Scripts. Agile & Communication Collaborate with cross-functional teams to define requirements and deliver solutions in an agile environment. Create comprehensive documentation, including architectural diagrams, solution designs and technical specifications as needed. Mentor and guide development teams, ensuring adherence to architectural standards. Actively participate in Agile ceremonies, including sprint planning, retrospectives and daily stand-ups. Qualifications Experience 8+ years of hands-on experience with ServiceNow, including architecture, design, and development. Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations. Technical Skills Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub and MID Server. Deep understanding of CMDB architecture and CSDM framework. Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus. Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework. Soft Skills Excellent communication, presentation and documentation skills. Ability to work collaboratively within agile teams. Strong problem-solving skills and attention to detail . Certifications (Good to Have) ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD Certified Technical Architect (CTA) Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL) Please do share your latest profile with the following details to shilpav@nousinfo.com Current CTC :- Expected CTC :- Minimum Notice period :- Regards Raghu 9880370901 Show more Show less