12904 Servicenow Jobs - Page 39

As an Application Support Manager at Northern Trust, a globally recognized financial institution with more than 130 years of experience, you will play a crucial role in leading regional application support operations for critical security technologies. In this position, you will be responsible for ensuring service stability, performance, and compliance in alignment with global standards. You are a strategic problem solver and hands-on leader who excels in a fast-paced, global environment. With a passion for application reliability, security technologies, and operational excellence, you will build and lead high-performing teams that deliver consistent, high-quality support. Your understanding of security technologies and platforms in a global financial environment will allow you to navigate complex dependencies with confidence. To be successful in this role, you should possess a Bachelor's degree in information technology, Computer Science, or a related field, along with ITIL v3/v4 Foundation certification. Additionally, you should have at least 8 years of experience in Application Support, IT Service Delivery, or Production Operations, with a minimum of 3 years in a managerial role leading regional or global teams. Experience in supporting Information Security technologies, incident, problem, and change management within an ITIL aligned organization, as well as familiarity with tools such as ServiceNow, Dynatrace, Power BI, and automation platforms, is essential. In this role, you will lead and mentor a team of support analysts, ensuring operational readiness for new applications and upgrades. You will drive the resolution of incidents and service requests within agreed SLAs, serve as an escalation point for critical incidents, and ensure adherence to enterprise ITSM processes and regulatory requirements. Additionally, you will monitor service performance, analyze trends, and implement continuous improvement initiatives to enhance stability. Your effective communication skills will be vital as you collaborate with global teams, business units, and executive stakeholders. You will also play a key role in stakeholder engagement, acting as the regional liaison for global leadership and contributing to the evolution of the target operating model. Join Northern Trust, a company committed to diversity, inclusion, and community service, and be part of a workplace with a greater purpose. Apply today to explore new opportunities and make a difference in one of the world's most admired and sustainable companies.,

You are an experienced Java Developer with expertise in Java, containerization technologies like Docker and Kubernetes. Your role involves developing, deploying, and maintaining enterprise-level applications. Strong knowledge of Oracle Database, Git, Maven, and Jira is essential. Experience with WebSphere MQ and Service Bus is crucial for messaging and integration solutions. ServiceNow knowledge is also important, and familiarity with Python is a plus. Knowledge of Swing can be beneficial for support-related tasks. Your key responsibilities include designing and developing message-based integrations using WebSphere MQ and Service Bus, deploying and managing applications in Docker containers orchestrated with Kubernetes, optimizing database performance, writing complex SQL queries for Oracle Database, utilizing Git and Maven for version control and build management, working within an Agile environment, and managing tasks using Jira. Additionally, you will provide application support and handle Swing-based UI if needed, integrate and manage workflows through ServiceNow, and optionally work with Greenplum, Airflow, DashApps, and Python for advanced data processing. Must-Have/Required Skills: - Java 8+ with proficiency in Spring Boot, REST APIs, and Microservices - Good to have knowledge of WebSphere MQ, Service Bus for messaging and integration solutions - Proficiency in Docker and Kubernetes for containerization and orchestration - Strong understanding of Oracle Database including SQL and query optimization - Experience with Git and Maven for version control and build automation Good to Know: - Familiarity with Jira for Agile project tracking - Understanding of ServiceNow for ITSM knowledge in support tasks - Knowledge of Swing - Basics of Python Note: This job description is sourced from hirist.tech.,

As a Mainframes SQM Infrastructure Engineer, you play a critical role in ensuring the quality of infrastructure-related changes and projects, such as PTFs, upgrades, integrations, and emergency fixes. Your responsibilities include coordinating infrastructure testing activities, analyzing schedules, and resolving infrastructure-related issues. You will be accountable for infrastructure testing by coordinating and executing testing activities for changes and projects. It is essential to maintain test plans, test cases, and test scripts, analyze test results, and identify potential issues. Collaboration with development and operations teams is crucial to resolve defects and enhance test coverage. In terms of Incident Management, you will respond to and resolve infrastructure-related incidents promptly and effectively. Conducting root cause analysis to prevent future incidents is also a key aspect of this role. Identifying opportunities to automate testing processes and enhance efficiency is part of your responsibility for Process Improvement. Implementing best practices for infrastructure testing and quality assurance is essential to ensure optimal performance. Collaboration is vital as you work closely with infrastructure, application, and operations teams to ensure the smooth delivery of projects and changes. Additionally, working with business stakeholders to comprehend their requirements and fulfill them is crucial. Required Skills And Experience: - Strong understanding of z/OS operating system, TSO, ISPF, JCL, JES2/JES3, and other mainframe technologies. - Experience with mainframe database systems such as DB2, IMS, and networking concepts. - Knowledge of ITIL processes and tools like ServiceNow. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. Preferred Skills: - Experience with automation tools like Ansible, Puppet. - Knowledge of cloud technologies such as AWS, Azure. - Experience with Agile methodologies like Scrum, Kanban. If you are passionate about ensuring the quality and reliability of mainframe infrastructure, we encourage you to apply for this Full Time position based in Pune with a Hybrid work mode. The ideal candidate should have 3 years of experience and be open to working in the UK shift. Apply online with your resume, and our evaluation team at digitalxnode will contact you if your profile aligns with the requirements. Your data will be stored in our repository, and you may be considered for other positions in the future.,

You are a Software Engineer II at JPMorgan Chase, part of the Infrastructure Platforms team. In this role, you will work within an agile team to design and deliver cutting-edge technology products in a secure, stable, and scalable manner. Your responsibilities include executing software solutions, designing secure production code, and developing custom applications and integrations on the ServiceNow platform. You will collaborate with business analysts, configure workflows, and ensure optimal system performance through testing and troubleshooting. To excel in this role, you should have formal training or certification in software engineering with a minimum of 2 years of practical experience. You must be a senior ServiceNow Developer with strong skills in JavaScript, HTML, CSS, and web technologies. Knowledge of the ServiceNow platform architecture, experience with integrations using REST/SOAP APIs, and ServiceNow certification are essential. Additionally, you should be well-versed in the Software Development Life Cycle. Being familiar with modern front-end technologies and having exposure to cloud technologies are preferred qualifications that can enhance your performance in this role. By contributing to software engineering communities and fostering a culture of diversity, opportunity, inclusion, and respect within the team, you will play a crucial role in driving innovation and success for the organization. Join JPMorgan Chase's dynamic team and embark on a rewarding career journey where you can leverage your skills and expertise to make a significant impact in the world of software engineering.,

You are a proactive and technically sound Production Support Engineer with 2 years of experience in .NET Development & Production support, and SQL Server. Your role involves providing L1/L2 production support for .NET applications, monitoring system and application logs, troubleshooting SQL Server issues, and ensuring application stability in a production environment. You will be required to respond to incidents, service requests, and change requests within defined SLAs, work closely with development, infrastructure, and QA teams, participate in shift rotations, and maintain support documentation. You should have a minimum of 2 years of experience supporting VB.NET and ASP.NET applications, solid hands-on experience with SQL Server, familiarity with IIS and Windows Server environment, and strong problem-solving skills. Experience with ticketing systems like JIRA, ServiceNow, or equivalent is essential. Good communication skills and the ability to coordinate with cross-functional teams are also required. Preferred qualifications include exposure to 24x7 production environments, awareness of ITIL processes, and a Bachelor's degree in Computer Science, Information Technology, or a related discipline. This is a full-time role located in Bangalore, which involves night shifts and weekend support as per business needs. You should be available for on-call support during off-hours when required.,

NTT DATA is looking for a Business Systems Analysis-ITSM to join their team in Noida, Uttar Pradesh, India. As a potential candidate, you should have at least 10 years of IT experience with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, you should hold certificates in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, and ITIL foundation certifications. Proficiency in Project Management tools like JIRA and Azure DevOps is required. Experience in working with ITSM tools such as ServiceNow and Remedy, as well as knowledge of Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint, is essential. Your main responsibilities will include identifying potential use cases to enhance user experience, stability, and performance scores in the designated DEX tool. You will be expected to drive automation initiatives, create intake processes to gather requirements from stakeholders, and participate in problem-solving sessions to identify opportunities in the environment. Strong analytical skills to analyze data per use case needs and the ability to create success stories for customers and leadership are crucial. You will also be responsible for managing customer/stakeholder relationships, providing cross-functional support, and acting as a liaison between vendors and clients. Key expertise required for this role includes a passion for the company's vision, values, and operating principles, excellent communication and presentation skills, vendor and stakeholder management, multitasking abilities, exceptional listening skills, attention to detail, and the capability to work in a heterogeneous environment. The candidate must also demonstrate the ability to succeed within a team dynamic. The ideal candidate should hold a degree from a reputable educational institution with at least 15 years of education. If you are looking to be part of a $30 billion global innovator in business and technology services, NTT DATA could be the right fit for you. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA is a trusted partner with experts in over 50 countries. Their services range from business and technology consulting to data and artificial intelligence solutions, as well as application development, infrastructure management, and connectivity. As part of the NTT Group, which invests billions in R&D annually, NTT DATA is dedicated to guiding organizations confidently into the digital future. To learn more about NTT DATA, visit us at us.nttdata.com.,

NTT DATA is looking for an ITSM Senior Technical Consultant to join their team in Delhi, Delhi (IN-DL), India. As a Senior ServiceNow Technical Consultant at NTT DATA, you will have the opportunity to work on a wide variety of implementations, integrations, and upgrades with clients of various sizes, including some of the top Enterprise companies in the world. The commitment to learning and development at NTT DATA provides a unique opportunity for growth with individualized roadmaps and training to help you advance in your career. The Senior ServiceNow Technical Consultant role involves working on dynamic teams to deliver challenging and complex solutions on the ServiceNow platform. You will be expected to build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. Your responsibilities will include participating in all technical aspects of delivering complex customer solutions, advising clients on best practices within the ServiceNow platform, collaborating effectively with virtual team members to achieve project goals, and contributing to multiple Agile engagements using the NTT methodology and tools to enhance project efficiency. The ideal candidate for this position should have at least 3 years of hands-on ServiceNow experience and 3 years of ITSM experience. Preferred qualifications include ServiceNow Certified System Administrator Certification and ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM or SPM, WSD, HSRD, CSM, ITAM, ITOM, and Service Portal (UX Design). NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure in the world and is part of the NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.,

Axiom Technologies is a Global IT Services partner that supports medium to large-scale enterprises. We are currently looking for video conference technology support team members to assist in managing and maintaining the Cisco/Microsoft Teams room environment. As a team member, you will actively monitor and utilize alerting/support tools both in-person and remotely. Your responsibilities will include providing support to international sites through service support channels such as phone and email, as well as supporting Microsoft Live Events sessions as a producer, organizer, and technical support. Your key responsibilities will involve having experience in Video Conference technology across multiple vendors with a focus on Cisco hardware, Microsoft Teams, and Cisco CVI. You should also be familiar with Video Conference device management platforms like Cisco Control Hub, Microsoft Teams Premium, and Microsoft Teams Admin Centre. Additionally, experience in managing Microsoft Teams Rooms on Android is desired. Troubleshooting Audio Visual and Video Conference hardware, understanding audio, video, and network signal flows to resolve technical issues, managing RMA, proactively identifying and implementing solutions, working with ITIL management tools within Service SLAs, ensuring compliance-based activities are completed, maintaining relationships with clients and suppliers, effectively communicating with stakeholders, supporting Live Events and Town Halls for India and Australia are also part of the role. Qualifications: - Education: Bachelors degree in Computer Science, Information Technology, or a related field. - Experience: Minimum of 5-10 years of experience in the AV domain The ideal candidate will be an expert in Video Conference and Audio Visual technologies, possess excellent written and verbal communication skills, be a team player, logical, methodical, willing to share knowledge and support others, patient, calm under pressure, understand corporate political pressure and hierarchy, driven by outstanding customer experience, have a technical mindset, and be willing to learn. Soft Skills: - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Proactive and detail-oriented approach to work. If you are seeking a new challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com.,

As a Service Now Developer with over 3 years of experience, you will be responsible for understanding the entire Service assurance or fulfillment life cycle. You should have a fundamental understanding of Service Now modules, integration hub, and components. Your main tasks will include the development and enhancement of Service Now applications/modules such as TSM, ITSM, CMDB, CSM, OMT, FSM, ITOM, TSOM, GRC, and HRSD. Your role will also involve hands-on experience in API integration with third-party applications, utilizing both OOTB and custom solutions. You should have system integration experience using web services and web-based technologies like XML, HTML, AJAX, CSS, HTTP, REST/SOAP, and SSO-SAML. Developing workflows and scripts to personalize existing ServiceNow applications, as well as automating and improving business processes, will be part of your daily tasks. Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, and Jelly will be essential. You will implement changes, workflow automation, UI modifications, integrations, and enhancements. Additionally, you will perform workflow design, configuration, development, and data loads for the ServiceNow platform. Experience in configuring Business Rules, Scripting, UI Actions, and Scheduled Jobs is required. Familiarity with Agile methodologies such as User Story and Sprint model is necessary. A technical bent of mind with a keen interest in system configurations and integrations is desirable. Knowledge of ITIL, eTOM, and TAM, as well as an understanding of TM Forum APIs and Telecom products/services, will be beneficial. A good functional understanding of at least one of the tools like ServiceNow, Netcool, BMC Remedy, or EMC Smarts with a minimum of 4 years of experience is preferred. You should have experience in BSS/OSS architecture, design, and implementation for Telecom customers to effectively capture requirements. Engaging with multiple stakeholders like Business, SI partners, and System owners will be part of your role. This is a full-time, permanent position with day shift and fixed shift schedules from Monday to Friday. The work location is in person at Bangalore, Pune, or NCR. Thank you for considering this opportunity. Regards, HR,

Join us as a CS Escalation Analyst at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Essential Skills/Basic Qualifications Experienced in gathering technical/functional requirements, managing incidents (e.g., ServiceNow), and supporting continuous improvement. Excellent analytical, problem-solving, and creative thinking abilities; able to identify trends and propose solutions. Effective verbal and written communicator; experienced in stakeholder engagement and working with diverse teams. Strong proficiency with PowerPoint, Word, and Excel. Comfortable working independently or collaboratively in dynamic, high-pressure environments. A minimum of a bachelor’s degree is required. Prior professional experience in large multinational corporations is preferred. Some Other Highly Valued Skills Include Willingness and ability to take ownership of issues and manage through to a successful resolution. Ability to work independently on tasks without direct supervision. Ability to think through problems and issues and put forward practical solutions. Motivated, self starter with experience of working in a high pressure environment Knowledge on service management Job location is Pune Purpose of the role To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation. Accountabilities Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes. Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. . Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services. Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change. Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions. . Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc. Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients. Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

As an Architect at Airbus in Bengaluru, India, you will play a crucial role in defining the direction for future IT Products & Services and validating product designs. Your responsibilities will include designing, implementing, and optimizing PLM solutions to streamline product lifecycle management and business processes. With your expertise in ARAS Innovator, you will customize workflows, enhance data security, and ensure seamless system integration while aligning PLM strategies with business objectives. Collaboration with a cross-functional team is essential as you apply strategic thinking to solve complex challenges and drive successful project delivery. The focus will be on the Cabin and Customisation Design Automation product, part of Digital, ensuring automated and seamless E2E use of customer definition for all downstream processes from offer until end of A/C operations, operating in a transnational manner with headquarters in Hamburg, Germany. Your role will involve Architectural Design & Strategy, including designing, developing, testing, documenting, and supporting applications on premises and cloud platforms like AWS, GCP, and Openshift. You will define and drive the technology strategy, develop scalable, secure, and high-performance IT systems, translate business requirements into technical specifications, and enforce architectural standards and best practices for Aras application deployments. Additionally, you will provide technical leadership, mentorship, and guidance to teams throughout the project lifecycle, act as a subject matter expert for Aras, collaborate with stakeholders to gather requirements, and oversee the implementation of technology solutions while ensuring security, reliability, and compliance with regulatory standards. To succeed in this role, you should have 7-9 years of progressive experience in IT roles, with a significant portion in an IT Architect or similar senior technical role. Strong technical skills in Aras Innovator platform, C#, .NET, JavaScript, Microsoft SQL Server, Agile, DevOps, and CI/CD pipelines are required. Familiarity with cloud computing platforms, security principles, network architecture, and encryption protocols is essential. As part of a dynamic, fast-paced, and agile environment, you will be expected to demonstrate out-of-the-box thinking, an innovative mindset, collaborative work ethic, and effective communication skills. If you are motivated by daily challenges, enjoy working with highly motivated individuals, and excel in an international environment, this role offers the opportunity to deliver innovations that accelerate the next generation of digital products at Airbus. This job at Airbus India Private Limited is a permanent position and requires proficiency in English, willingness to work in European Shift Times when needed, and occasional travel to Europe. Airbus is committed to equal opportunities and a culture of integrity, innovation, and sustainable growth.,

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end to ensure they meet 100% quality assurance parameters. As a ServiceNow SPM Consultant at Wipro, you will be responsible for delivering customer services and supporting the growth of the services business. Your role will involve liaising with clients on requirements, participating in requirement gathering, and having a complete understanding and hands-on experience in Agile and Scrum methodologies. You will also be required to have hands-on experience in ServiceNow Module Demos, cascading technical and functional requirements, and understanding the functional aspects of the ITBM / SPM Suite. Additionally, you will be responsible for delivering industry and ServiceNow best practices around ITBM / SPM, including technical development aspects of the suite such as Idea / Demand Management, PPM, Agile, Resource Management, Expense Management, and Timecard Management. You should have a good understanding of technical verbiage and concepts of ServiceNow development aspects, experience in creating, maintaining, and implementing the ServiceNow Suite, and contributing to the HLD, LLD, and maintaining the changes for the same. Strong written and oral communication skills are essential for this role, along with the ability to communicate across business areas. You should have a strong operational business understanding, including the potential impact of business decisions on various internal/external stakeholders and systems. Attention to detail, the ability to work independently, adjust priorities, and work in a continuously changing environment are also crucial. Experience working with cross-functional teams and at least 4+ years of experience with ITBM / SPM is required. Key technical skills include knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, and email alerts configuration. Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, and Financial Management is necessary. Proficiency in JavaScript, HTML5, Jelly, jQuery, and AngularJS is also expected. Certification as a ServiceNow Certified Implementation Specialist and Systems Administration Certified is mandatory. The ideal candidate will have proven consulting experience as a key technical resource leading the development and delivery of ITBM / SPM solutions in client environments. The ability to develop on the ServiceNow platform, including customization, is essential. Certified System Administrator, CIS-ITSM & ITBM / SPM CIS certification(s) certification is a must. Mandatory skills include expertise in ServiceNow - SaaS. If you are looking to reinvent your world and be part of a modern Wipro that is an end-to-end digital transformation partner with bold ambitions, this role offers the opportunity for constant evolution and reinvention. Join a business powered by purpose and a place that empowers you to design your own reinvention at Wipro. Realize your ambitions and be part of a team that welcomes applications from people with disabilities.,

Job Summary: We are seeking a skilled ServiceNow ITSM professional to support and enhance our ServiceNow platform with a focus on IT Service Management modules. The ideal candidate will have hands-on experience configuring, customizing, and administering ServiceNow applications and workflows to optimize IT service delivery and operations. Key Responsibilities: Design, configure, and implement ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, etc.) Develop and maintain ServiceNow workflows, forms, scripts (Client Script, Business Rules, UI Actions, etc.) Integrate ServiceNow with other systems using REST/SOAP APIs. Perform platform upgrades and module implementations as per business needs. Ensure platform performance, compliance, and data quality. Collaborate with IT and business teams to gather requirements and translate them into technical solutions. Provide support for ServiceNow incidents and service requests. Create and maintain technical documentation, runbooks, and user guides. Conduct unit testing and support UAT for new enhancements. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 3+ years of hands-on experience with ServiceNow ITSM. Strong knowledge of ITIL processes and ServiceNow best practices. Proficient in ServiceNow scripting (JavaScript, Glide API). Experience with ServiceNow modules: Incident, Change, Problem, CMDB, and Service Catalog. Experience with ServiceNow administration: Roles, ACLs, Notifications, UI Policies, etc

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. We're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and contribute to creating a better working world for all. As an EY GDS Consulting Manager, you will manage and contribute technically and functionally to GRC Technology client engagements and internal projects. You will identify potential business opportunities for EY within existing engagements and escalate them as appropriate. Additionally, you will anticipate and identify risks within engagements and share any issues with senior members of the team. We are looking for a seasoned Platforms engineer with experience in GRC/IRM modules. In this role, you will be responsible for evaluating, recommending, and building out customer requirements on the GRC platforms using defined best practices for configuration and development. You will ensure the scalability and performance of these GRC Platforms. This position requires a high level of functional GRC expertise, exposure to various GRC platforms like Archer & ServiceNow, strategic thinking, and the ability to lead conversations and projects. This is an excellent opportunity to be part of a leading firm and be instrumental in the growth of the service offering. Your Key Responsibilities: Lead requirement gathering and/or review client's process requirements and how they map to GRC Platforms, driving platform expansion and adoption. Scope solution requirements and configure solutions around the platform to meet customer needs and project deliverables. Design solutions to include integration of AI/Gen AI/Microservices for document/data/access management, 3rd party integrations, and cloud environment management and monitoring. Understand solutions architecture design patterns and create solution architectures for client CIO/CTOs. Define and implement IT architecture and data pipelines tailored for risk and GRC technologies. Evaluate and select appropriate technologies and tools for data ingestion and normalization. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Deliver end-to-end automated solutions including technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, process automation, report development, dashboard creation, and system configurations. Identify new opportunities to provide additional value to clients and improve business performance. Create/Review statements of work to help ensure an appropriate level of effort. Participate in growing and enhancing internal processes for successful client delivery. Stay updated with the latest trends and advancements in IT architecture, data engineering, and GRC technologies. Ensure that all implementation work is carried out in accordance with company policies and industry best practices. Lead business development activities including written proposals, presales activities, functional demonstrations, and presentations. Ensure adherence to quality processes specified for the project. Develop and maintain productive working relationships with client personnel. Plan and monitor project deliverables from the team. Mentor the project team in executing the identified projects. Skills And Attributes For Success: Conduct performance reviews and contribute to performance feedback for staff and senior staff. Foster teamwork, quality culture, and lead by example. Understand and follow workplace policies and procedures. Train and mentor project resources. Participate in organization-wide people initiatives. To qualify for the role, you must have: 7+ years of industry experience, experience in leadership - leading larger teams. Should have led/completed at least 2 to 3 engagements/projects in a similar role. Demonstrated ability to map solutions to address client business issues and problem statements. Functional knowledge and implementation experience of GRC frameworks working directly with customers and clients. Experience in IT solution architecture and understanding of enterprise architecture. Strong understanding of ITIL processes. Exceptional problem-solving capability and ability to think strategically. Excellent interpersonal and communication skills. Experience in strategy, business development, finance, and budgeting desirable. Good understanding of GRC technology platforms including Archer, ServiceNow. Ideally, you should also have: B.E/B.Tech (Comp. Science, IT, Electronics, Electronics & Telecommunications)/MBA with a minimum of 7+ years of experience with other Big3 or panelled SI/ ITeS companies. Robust understanding of program and project management practices. Familiarity with a typical IT systems development life cycle. Knowledge of industry standards and regulations related to risk and compliance. Knowledge and experience of GRC/IRM modules. Good to have experience in GRC roadmap review, vendor comparison, and selection. Exposure to multiple GRC tools like MetricStream, Enablon, etc. would be an added advantage. What We Look For: A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of a market-leading, multi-disciplinary team of 1400+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries. What Working At EY Offers: At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work on inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around. Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that's right for you. EY | Building a better working world: EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

Our client, a global leader in transportation cybersecurity and industrial technology solutions, is seeking a skilled individual for the role of Cylus (OT Operations) Engineer. This position is pivotal in safeguarding the operational systems of some of the world's largest transportation networks through cutting-edge OT security measures. As a Contract to Hire role, the selected candidate will have the opportunity to showcase their expertise for a duration of 3 to 6 months before potential permanent employment. The ideal candidate for this position should possess 2 to 4 years of experience in OT Security Operations or IT/Network Security, with exposure to industrial environments. Familiarity with Cylus OT security solutions or similar platforms is a must, along with a strong understanding of SCADA, ICS, or OT protocols such as Modbus, DNP3, and IEC 104. Experience in incident management, log analysis, alert triaging, network fundamentals, cybersecurity principles, and using ITSM tools like ServiceNow or Jira will be advantageous. In this role, the responsibilities include providing L2 support for Cylus OT security solutions by monitoring, troubleshooting, and handling incidents. The individual will be expected to review and analyze security alerts and anomalies from Cylus platforms, collaborate with L1 support teams to resolve issues, and maintain Cylus sensors, dashboards, and integration points with OT/IT systems. Additionally, the candidate will assist in incident investigations, perform system health checks, ensure compliance with security standards, and contribute to continuous improvement initiatives in OT security operations. This is a challenging yet rewarding opportunity for a cybersecurity professional to make a significant impact in the transportation and critical infrastructure security domain. If you are passionate about enhancing security measures and enjoy working in a dynamic environment, this role is tailored for you.,

Overview S2 Global, an OSI Systems Company is seeking a Technical Support Administrator to work from our office location in Hyderabad, India. S2 Global is the leading provider of security screening solutions and has extensive experience in program assessment, technology deployment, operation management, image analysis and maintenance services at major events, ports, land borders and air cargo facilities. Focused on Operations, Integration and Training, S2 Global’s solutions ensure that customers have the advanced technologies and sophisticated techniques to significantly increase their screening capabilities. This position is one of several that are based in India that will ensure 24/7/365 coverage of our clients, as a result working holidays will be a requirement, and depending on shift may be weekend and or overnight shifts (exact shift details to be coordinated during interview/onboarding meeting). Responsibilities Handle Level 1 support for S2 Global International customer deployments using ITSM tool. Perform excellent customer service in the handling of customer phone calls, emails and self-service. Quickly address any alerts generated from systems for outages or impacts for client environments. Perform system updates on client environments, following Knowledge Base articles for process/procedure as needed. Resolve issues tied to client system performance which may include, but not limited to restarting services, restarting servers, and gathering logs from environments for higher tier teams to review and resolve. Document all work performed on client system in a timely manner. Identify root cause of issues with significant impact (P1 or P2 tickets), escalating recurring items to management for Problem Management. Follow ticket update requirements (frequency, details, and audience). Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications 2-3 years of work experience in information technology with a focus in general IT support Some experience working on local and wide area networks. Able to understand IT terminologies. Has the capability to troubleshoot issues that are related to an IT issue. Fluent English written and verbal skills. Other language Fluency will be given additional consideration, details of fluency need to be provided. Able to work with customers to achieve overall project objectives. ServiceNow experience given additional consideration. Experience working in a global environment across multiple time zones. Need Valid passport

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization collaborating with global health and science experts to develop quality standards for medicines, dietary supplements, and food ingredients. USP values fairness, integrity, and global collaboration, with a core belief in Passion for Quality. Our diverse team of over 1,300 professionals across twenty locations worldwide works towards ensuring the supply of safe, high-quality medicines globally. We promote inclusive scientific collaboration and strive for equitable access to mentorship, professional development, and leadership opportunities. As an IT Service Delivery Analyst at USP, you will manage end-user customer engagement, software, hardware, service contracts, and asset tracking. Acting as a liaison between the IT team, vendors, other USP divisions, and the broader user community, you will ensure all support requests are handled effectively. Your role plays a crucial part in advancing global access to high-quality medicines through public standards and related programs, prioritizing scientific integrity and evidence-based decision-making. Responsibilities of the IT Service Delivery Analyst include managing the contract lifecycle, IT asset management tracking, purchase requisitions, administrative tasks, monitoring support ticket queues, attending Major Incident conference calls, performing quality checks in the ticket platform, and supporting various ITIL related processes. The ideal candidate will have a Bachelor's degree in computer science or relevant field, understanding of ITIL or similar methodologies, excellent communication skills, attention to detail, experience with ServiceNow, and the ability to work independently. Desired preferences include knowledge of dashboards, reporting, ticket handling for service management, experience with legal documents and budgeting, and familiarity with Incident, Request, Problem, Change, and Knowledge Management. This individual contributor role does not have supervisory responsibilities. USP offers comprehensive benefits to safeguard your personal and financial well-being. Note that USP does not accept unsolicited resumes from third-party recruitment agencies.,

As a Lead Analyst in Vendor Management at Othain Group, a global IT and BP Solutions and Services Company, you will play a crucial role in delivering exceptional customer care and solutions to clients. With a primary focus on business process and technology management, you will leverage deep process knowledge, targeted analytics, and pragmatic reengineering to provide comprehensive client solutions. Your dedication to enhancing customer relationships and creating value with each interaction is key to our success. Located in Hyderabad, you will be working from 2:30 PM to 11:30 PM, bringing your 3 to 7 years of experience to the table. Your responsibilities will include responding to customer queries promptly and accurately via ServiceNow tickets, processing new supplier creation and update requests in ERPs such as PeopleSoft and Coupa, and utilizing the Vendor Management tool EBX to manage supplier records. Proactive customer outreach, issue resolution, and adherence to standard procedures and guidelines are essential aspects of your role. Additionally, you will be encouraged to think creatively, identify process improvement opportunities, and take ownership of initiatives. To excel in this role, you should possess a Bachelor's Degree and have previous experience in a customer service role. Familiarity with Vendor Management and ERP tools like PeopleSoft, SAP, or Coupa is preferred, along with practical experience using Helpdesk software such as ServiceNow. Effective verbal and written communication skills, strong problem-solving abilities, keen attention to detail, and a knack for identifying errors and inconsistencies are necessary. Proficiency in Excel, excellent multitasking skills, prioritization abilities, and effective time management are also essential for success in this position.,

You will be joining Birlasoft, a leading organization at the forefront of merging domain expertise, enterprise solutions, and digital technologies to redefine business outcomes. Emphasizing a consultative and design thinking approach, we drive societal progress by empowering customers to operate businesses with unparalleled efficiency and innovation. As a part of the esteemed multibillion-dollar CKA Birla Group, Birlasoft, comprising a dedicated team of over 12,500 professionals, is dedicated to upholding the Group's distinguished 162-year legacy. At our foundation, we prioritize Diversity, Equity, and Inclusion (DEI) practices, coupled with Corporate Sustainable Responsibility (CSR) initiatives, demonstrating our dedication to constructing not only businesses but also inclusive and sustainable communities. Come join us in shaping a future where technology seamlessly aligns with purpose. We are currently looking for a skilled and proactive StreamSets or Denodo Platform Administrator to manage and enhance our enterprise data engineering and analytics platforms. This position requires hands-on expertise in overseeing large-scale Snowflake data warehouses and StreamSets data pipelines, with a focus on robust troubleshooting, automation, and monitoring capabilities. The ideal candidate will ensure platform reliability, performance, security, and compliance while collaborating closely with various teams such as data engineers, DevOps, and support teams. The role will be based in Pune, Hyderabad, Noida, or Bengaluru, and requires a minimum of 5 years of experience. Key Requirements: - Bachelors or masters in computer science, IT, or related field (B.Tech. / MCA preferred). - Minimum of 3 years of hands-on experience in Snowflake administration. - 5+ years of experience managing StreamSets pipelines in enterprise-grade environments. - Strong familiarity with AWS services, particularly S3, IAM, Lambda, and EC2. - Working knowledge of ServiceNow, Jira, Git, Grafana, and Denodo. - Understanding of data modeling, ETL/ELT best practices, and modern data platform architectures. - Experience with DataOps, DevSecOps, and cloud-native deployment principles is advantageous. - Certification in Snowflake or AWS is highly desirable. If you possess the required qualifications and are passionate about leveraging your expertise in platform administration to drive impactful business outcomes, we invite you to apply and be part of our dynamic team at Birlasoft.,

The JDE EnterpriseOne CNC Support Engineer role based in Pan India with a shift timing of 2:00 PM - 11:00 PM IST requires at least 8 years of experience. As the JDE EnterpriseOne CNC Support Engineer, your primary responsibility will be the maintenance, configuration, and troubleshooting of the JD Edwards EnterpriseOne 9.2 ERP environment. You will collaborate closely with development and operations teams to ensure system stability, provide CNC services, and resolve issues effectively. Your key responsibilities will include ongoing CNC services such as package builds, deployments, user/security setups, printer configs, and change management. Monitoring system health and performance, troubleshooting application and infrastructure issues, patching JDE application servers, databases, and related middleware, executing scheduled activities like backups, batch jobs, upgrades, and deployments will also be part of your duties. Managing incidents, service requests, and change tickets through JIRA and ServiceNow, collaborating with cross-functional teams to implement enhancements and best practices, and developing and maintaining technical documentation are essential aspects of this role. The required skills and proficiency for this position include expertise in JDE EnterpriseOne CNC (9.2) at Level 4, SQL Server administration & optimization at Level 4, and production support & operations at Level 4. The ideal candidate should hold a Bachelor's degree in Computer Science, Information Systems, or a related field, and possess over 8 years of experience supporting JD Edwards EnterpriseOne in production environments. Hands-on experience with CNC tools, Oracle/SQL Server databases, middleware, strong troubleshooting and root-cause analysis skills, familiarity with ITSM processes, and ticketing systems like JIRA and ServiceNow are crucial. Excellent communication and stakeholder-management abilities are also highly valued in this role. Key Skills: ServiceNow, production support, JDE EnterpriseOne CNC (9.2), CNC, JIRA, EnterpriseOne, SQL Server administration, JD Edwards, SQL, root-cause analysis, ITSM processes, troubleshooting.,

As a Senior ServiceNow Developer, you will be responsible for designing, architecting, and developing solutions on the ServiceNow platform to meet user requirements. You should have a Bachelor's degree in Science/Engineering/Mathematics or equivalent work experience, with a minimum of 4 years of hands-on experience in developing, maintaining, and administering ServiceNow instances. Ideally, you should be a certified ServiceNow Application Developer and Administrator, with experience in Agile methodologies and strong problem-solving skills. Your knowledge should include web technologies like HTML5, CSS3, JavaScript, JQuery, Angular, and REACT, as well as application development languages such as C# and .NET Core. Experience in Azure Cloud Development is also preferred. You must have extensive experience working with business users, creating technical documentation, and implementing service portals and workspaces. In this role, you will troubleshoot advanced issues, provide technical leadership, mentor junior colleagues, and collaborate with business users and the Product Management team. You will also assist with platform upgrades, maintain platform health, build integrations with other systems, and promote ServiceNow as a go-to solution for business needs. You should be proficient in Agile methodologies, with experience in gathering requirements and grooming stories, features, and epics. Working in a self-organizing manner as part of an Agile scrum team is essential. Additionally, you must actively seek ways to reduce technical debt, introduce best practices, and ensure high-quality user experiences within the platform. Key Skills required for this role include C#, ServiceNow, Application Studio, Azure Cloud Development, ServiceNow Service Portal, JQuery, Dot Net Core, Angular, JavaScript, Agile, UI 16, Data Structures And Algorithms, and Workspaces UI. A background in IT/Computers-Software industry is preferred. If you meet these qualifications and are passionate about designing elegant, efficient, and high-quality solutions that address business needs, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our platform while continuously improving and expanding your skills in the dynamic field of ServiceNow development. Email your resume to: Resume.Augusta@augustainfotech.com.,

You should have a minimum of 6 years of experience in Oracle EBS SCM Technical Specialist role to join our team. In this position, you will be responsible for providing L2/L3 technical support, integration troubleshooting, and enhancements within the Supply Chain Management (SCM) track of Oracle E-Business Suite (EBS) 12.2.3. Your role will require close collaboration with functional teams, middleware, and external systems to ensure the stability, performance, and continuity of business-critical processes. Your key responsibilities will include providing technical support and incident resolution for Oracle EBS SCM modules such as Inventory, Order Management, Purchasing, Planning, and Fulfillment. You will troubleshoot complex issues related to customizations, interfaces, workflows, and data inconsistencies. Working closely with functional consultants, you will develop and deploy technical fixes and support integrations with WMS (HighJump), Retail, B2B, eCommerce, and 3PL systems. Additionally, you will be responsible for building and supporting custom reports, workflows, and data extracts using BI Publisher, Oracle Reports, Forms, and PL/SQL. Participation in root cause analysis (RCA), creating knowledge articles, updating documentation, and working within the ServiceNow environment to manage tickets, changes, and incident lifecycle will also be part of your role. You will be required to participate in Change Advisory Board (CAB) reviews and deploy fixes in a controlled, production-safe manner. During high-volume periods, you will assist with issue triage and response and coordinate with offshore/onshore teams to ensure smooth global handoff and escalation handling. Your contribution to the team will be crucial in maintaining the efficiency and effectiveness of our SCM processes.,

You will be joining RSM, a leading provider of professional services to the middle market globally, with a focus on instilling confidence in a world of change and enabling clients and employees to achieve their full potential. The exceptional team at RSM creates an inclusive culture that values talent and provides a compelling experience for clients. As an associate in Risk Consulting in Hyderabad, Telangana, you will play a key role in supporting ongoing security operations for RSM clients across various industries and locations. Your responsibilities will include investigating security incidents using tools such as SIEM, automation, and cybersecurity technologies like ServiceNow, Stellar Cyber, Hyas Insight, and DNS Protect. You will analyze and escalate critical security incidents, improve existing processes, and challenge procedures in an agile and fast-paced information security environment. Additionally, you will process IDS alerts, perform vulnerability scans, conduct malware analysis, and handle incident intake and reporting of cyber events and threat intelligence. To excel in this role, you should have a minimum B.A. or B.S. degree in computer science, information technology, or a related field, along with 3-5 years of experience in a security operations center or threat intelligence capacity. Possessing a security industry certification such as CYSA+, Security+, CISSP, or SANS GIAC is preferred. A strong understanding of security standards, compliance frameworks, and best practices, including SSAE 16, SOC 2, SOC3, OWASP Top 10, and NIST, is essential. You should also have a curious mindset, basic knowledge of cloud technologies, and experience with operating systems like Windows and Linux. At RSM, we offer a competitive benefits and compensation package, along with flexibility in your schedule to help you balance work and personal life. If you are passionate about cybersecurity and enjoy working in a collaborative team environment, this opportunity to join RSM's Risk Consulting team in Hyderabad, Telangana, may be the perfect fit for you. Apply now to be a part of a dynamic and inclusive organization where your skills and expertise will be valued and nurtured.,

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Ability to manage projects with material technical risk at a team level FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

IT Analyst, Business Solutions Job #: req33958 Organization: World Bank Sector: Information & Communication Technology Grade: GE Term Duration: 2 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s) Closing Date: 8/17/2025 (MM/DD/YYYY) at 11:59pm UTC Description Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group. ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform. Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization. The incumbent will work on the eServices/ServiceNow team to support and develop service catalogs, build SLAs, Flow Designer, customer applications and customize modules. As a unit within the Finance ITS (ITSTO), ITSSG is responsible for defining technology strategy and governance frameworks to align technology initiatives with WBG’s business goals. The unit fosters cross-functional collaboration among tech teams, business units and external partners to ensure WBG’s needs are met. ITSSG promotes governance and process alignment to catalyze business agility and optimizes technology investments to enable innovation, efficient scaling, compliance, resilience, and sustainability. Job Description Support clients and internal business processes based on ServiceNow platform. Incident & Problem Management, Asset Management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications Assist in developing new custom applications or customizing OOTB applications. Provide production support if needed for the supported applications. Design testing plans and carry out the testing for the above. Write necessary scripts to customize the applications. Selection Criteria Bachelor’s or Master's degree with 2 years relevant experience OR equivalent combination of education and experience. Should have certified as ServiceNow Developer/ServiceNow Implementation Specialist. Essential Job Functions & Required Skills Perform day-to-day administration of the ServiceNow. Maintain business services and configuration item relationships in ServiceNow. Develop and manage application code, user interface, and third-party integration components. Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc. Performs core configuration tasks including system policies, business rules and client scripts. Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Flow Designer, Agent workspace, Service Portal, Workspace, etc.. Manage data with Tables, the CMDB, Import Sets, and Update Sets. Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows. Perform migration activities Dev to QA, QA to Prod. Coordinates Service Catalog options, including two-step checkout, cart controls, and variables. Investigate performance issues, learn troubleshooting tools, and use system logs to find issues. Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics, sub-admin roles, etc. Post roll out production support. Experience of handling Bug Fixes and Enhancement requests. Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow. Knowledge of working with different kinds of scripts in ServiceNow and their order of execution. Experience working with email notifications, inbound actions, reports, gauges, and home pages. Experience in creating catalog items, wizards, record producers, interceptors, user guide. Experience in the creation and customization of complex workflows and custom workflow activities. Experience in transform maps, data sources and different transform scripts for data loads and management. Experience in scheduled jobs, events and triggers to manage business needs and handle background work. Experience in complex UI customization and UI macros. Experience in the installation of ServiceNow upgrades and/or service packs. Develop and improve user systems procedures and prepare systems documentation. Non-Technical Skills Excellent analytical, problem-solving, and organizational skills. Ability to function independently with limited direction and guidance. Strong commitment to quality and out of the box mindset. Good verbal, written, and interpersonal communication skills. Establishes and maintains effective communications with customers, other technology specialists, and vendors about services. Ability to take initiative and work without supervision. Establishes and maintains effective communications with customers, other technology specialists, and vendors about services. Excellent interpersonal skills, high motivation, responsibility, self-organization, and willingness to work in a dynamic atmosphere. Strong collaboration and group facilitation skills. Make Smart Decisions - Leverages available data and makes timely decisions. Teamwork Flexibility to work in close coordination with on-site and offshore teams, as well as support end-users across the globe. Ability to work collaboratively in a fast-paced, internationally diverse work environment are essential. Ability to mentor junior/senior team members and colleagues. WBG Culture Attributes Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results. World Bank Group Core Competencies The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Learn more about working at the World Bank and IFC , including our values and inspiring stories.