Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely and effective technical support to clients.- Troubleshoot and resolve technical issues reported by clients.- Document all technical inquiries and solutions for future reference.- Collaborate with internal teams to enhance product functionality.- Stay updated on industry trends and best practices in service desk management.- Assist in the development and implementation of client training programs. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with ticketing systems like ServiceNow or Jira.- Knowledge of remote desktop tools and troubleshooting techniques.- Good To Have Skills: Experience with IT service management tools. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Bachelor's degree is required. Qualification Bachelor

Job Title: ServiceNow Consultant – ITSM & Integrations Location: Hyderabad Experience Required: 4–6 years Employment Type: Full-Time ______________ Job Summary: We are seeking an experienced ServiceNow ITSM & Integrations Consultant to design, implement, and maintain ServiceNow solutions aligned with ITIL best practices. The ideal candidate will be proficient in configuring ITSM modules and integrating ServiceNow with third-party systems to enable seamless data exchange, workflow automation, and enterprise service delivery. ______________ Key Responsibilities: ⚙️ ITSM Configuration & Customization • Implement, configure, and enhance core ITSM modules: o Incident, Problem, Change, Request, Knowledge, Service Catalog • Configure and customize forms, workflows, SLAs, email notifications, UI actions, and scripts to meet business requirements. • Translate functional requirements into technical solutions that are scalable and maintainable. • Collaborate with process owners and business users to align ServiceNow with ITIL and organizational processes. 🔗 Integrations • Design and implement integrations with external systems using: o REST/SOAP APIs, IntegrationHub, MID Server, JDBC, Email Inbound, etc. • Build and manage custom integration scripts and flow connectors. • Monitor and troubleshoot integration issues; ensure high availability and performance of integration layers. • Implement secure integrations using OAuth2.0, Basic Auth, and Mutual TLS. 🛠️ Development & Scripting • Develop custom solutions using JavaScript, Glide API, Script Includes, Business Rules, and Client Scripts. • Use Flow Designer, Workflow Editor, and Notifications to automate tasks and improve user experience. • Ensure code quality, reusability, and alignment with ServiceNow best practices. ______________ Technical Skills Required: • Proficient in ServiceNow development across ITSM and Integration modules. • Experience with REST/SOAP APIs, IntegrationHub, and Spoke integrations. • Strong understanding of GlideRecord, GlideAjax, GlideForm, and GlideSystem. • Familiarity with Data Import/Export, Transform Maps, and Scheduled Jobs. • Knowledge of version control tools (e.g., Git) and Agile/Scrum methodologies. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Month-end closing activities associated with Revenue month-end tasks, reporting, & account reconciliation. Review and ensure all journal entries have proper supporting documentation and approval Skilled to prepare/review the close task adhering to close timelines and have analytical mindset to also find underlying issues and discrepancies and take desired action Help in resolution of technical revenue issues and the close cycle Review customer contracts to assess revenue is recognized following the ASC 606 guidance Participate in special projects as needed, drive projects to successful completion Liaison with stakeholders across multiple offices and teams (Finance, IT, Sales Ops) Clearly understand the “why” and “how” and efficiently solve issues Understand Revenue and Order to Cash business processes to drive process improvement Help in maintaining formal accounting policies, practices, and procedures to ensure US GAAP compliance and strong internal controls Participate in the completion of internal and external audits, including preparation of audit schedules and support calculations Qualifications To be successful in this role you have: 7+ years of experience with a background in a Big 4 public accounting firm (consulting) or Revenue background in contract reviews within SAAS based multinational companies preferred. Qualified CA or CPA and industry accounting experience. Strong technical accounting knowledge / ASC 606 / Revenue accounting knowledge Working knowledge of current literature related to ASC 606. Strong organizational skills and detail-oriented self-starter with the ability to work independently to meet deadlines. Ability to work within a team to expedite completion of projects with other teams including FP&A, Sales, Marketing, and Information Systems. Experience with MS Office software including Excel, Word, and PowerPoint. Experience with SAP is preferred. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | AccentureQualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Skill required: Tech for Operations - ServiceNow Tools Administration Designation: SW/App/Cloud Tech Support Analyst Qualifications: BE/Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationThe ServiceNow team is responsible for the administration of users, groups, roles, security groups, & global reports associated with ServiceNow. They are focused on building and maintaining service catalogs and client scripts. In addition, they monitor the software and server performance statistics and developing clear and concise technical/process documentation. Being familiar with all the modules of IT Service Management suite (Incident Management, Change Management, Problem Management, Service Request Management) is an added advantage. The team will work with clients with ServiceNow development Best-Practices Advice and assist in their implementation. The team will be responsible for conducting technical analysis, perform design documentation, develop user stories, perform ServiceNow Application Configuration, Custom Code, develop and modify ServiceNow workflows, forms, lists, business rules, UI components, etc. They also work on the integration between ServiceNow and other systems. What are we looking for ServiceNow Portal DevelopmentServiceNow Tools AdministrationAdaptable and flexibleAbility to establish strong client relationshipAbility to work well in a teamAbility to handle disputesIncident Management Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE,Any Graduation

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :The Senior Manager - ServiceNow Developer will be responsible for leading the development, implementation, and management of ServiceNow solutions. This position involves overseeing complex projects, driving strategic initiatives, and managing a team of developers to ensure high-quality solutions that align with business goals. Roles & Responsibilities:Leadership and Strategy:oLead the development and implementation of ServiceNow solutions aligned with organizational objectives.oCollaborate with stakeholders to gather and prioritize business requirements, converting them into actionable ServiceNow solutions.oCreate and drive the roadmap for ServiceNow capabilities, focusing on continuous improvement and innovation.Development and Customization:oDesign, develop, and implement ServiceNow applications, modules, and workflows.oCustomize ServiceNow to meet business requirements using scripting, configuration, and integrations.oEnsure scalability, reliability, and security of the ServiceNow solutions.Team Management:oLead and mentor a team of ServiceNow developers, promoting a collaborative and innovative work environment.oOversee project timelines, resource allocation, and deliverables for successful project execution.oProvide technical guidance and best practices to the team.Process Optimization:oIdentify and implement process improvements and automation using ServiceNow features.oIntegrate ServiceNow with other enterprise systems to streamline workflows.oMaintain thorough documentation of configurations, customizations, and workflows.Governance and Compliance:oEnsure compliance with organizational policies and industry standards.oImplement governance practices for ServiceNow development and use. Professional & Technical Skills: Bachelors degree in computer science, IT, or related field; advanced degree preferred.9+ years of experience in ServiceNow development and administration, including at least 3+ years in a leadership role.Expertise in ServiceNow modules like ITSM, ITOM, HRSD, or SecOps.Proficiency in JavaScript, Glide API, AngularJS, and other scripting languages used in ServiceNow.Experience with ServiceNow integrations using REST/SOAP APIs, MID servers, and third-party tools.ServiceNow certifications (Certified System Administrator, Certified Application Developer) are highly desirable.Strong knowledge of ITIL/ITSM frameworks and Agile methodologies. Additional Information:15 years of full-time education required.Strong leadership, problem-solving, and communication skills.Ability to manage multiple projects and priorities in a fast-paced environment. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Perform L1 and L2/ basic and intermediate level troubleshooting.- Maintain and update documentation for systems and software products.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow.- Strong understanding of IT Service Management.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on experience in implementing various IT service management solutions.- Solid grasp of IT infrastructure and network troubleshooting. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey A Developer is responsible for designing, developing, and maintaining software applications and systems They collaborate with a team of software developers, designers, and stakeholders to create software solutions that meet the needs of the business Key responsibilities:Design, code, test, and debug software applications and systemsCollaborate with cross-functional teams to identify and resolve software issuesWrite clean, efficient, and well-documented codeStay current with emerging technologies and industry trendsParticipate in code reviews to ensure code quality and adherence to coding standardsParticipate in the full software development life cycle, from requirement gathering to deploymentProvide technical support and troubleshooting for production issues Requirements:Strong programming skills in one or more programming languages, such as Python, Java, C++, or JavaScriptExperience with software development tools, such as version control systems (e g Git), integrated development environments (IDEs), and debugging toolsFamiliarity with software design patterns and best practicesGood communication and collaboration skills

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Learning and Instructional Development Senior Analyst is responsible for managing the content review and access provisioning process for non-functional Learning and Development (L&D) team members submitting content to the Learning tool. This role involves reviewing content submissions for compliance, provisioning access, and resolving cases in Salesforce, ensuring adherence to service level agreements (SLAs) and maintaining confidentiality of sensitive data.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for EducationAny graduate and above Work ExperienceMinimum of 5-7 years of experience in learning and development operations, HR systems, or process-driven roles involving access management or learning content management & compliance.Prior experience with vendor-supported platforms (e.g., Salesforce, Learning Admin Tools) or Ticketing tools to raise access requests.Demonstrated ability to work in a fast-paced environment while meeting SLAs and maintaining high accuracy in data processing.Technical Proficiency:Expertise in using Salesfore, Access Request tools, and cloud-based document platforms for content review, access provisioning, and user validation.Compliance Knowledge:Strong understanding of Learning content guidelines and ability to assess submissions against established compliance criteria.Attention to Detail:Precision in reviewing metadata, validating email ids, and ensuring accurate system inputs to minimize errors and ensure compliance.Process Adherence:Familiarity with SOP guidelines, including SLAs, business rules, and canned response usage, to maintain consistency and quality.Problem-Solving Skills: Ability to troubleshoot issues, handle deviations, and escalate concerns as outlined in the SOP.Communication Skills: Proficiency in using structured canned responses and providing clear, actionable feedback to content owners.Confidentiality Awareness:Knowledge of handling sensitive HR data and adhering to confidentiality protocols. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsReview Content Submissions:Assess content submitted via forms by non-functional L&D team members, ensuring compliance with Learning Tool content guidelines and completeness of metadata (e.g., Requesters Name, Title, Audience, Objectives, Owner Email).Validate Email and Eligibility:Use Internal tools to verify Email for FTE and PT (with FTE endorsement), rejecting requests from in-eligible employees or invalid profiles.Provision Learning Tool Access:Navigate access request tools to provision access for approved content owners, including adding Emails or aliases to the Learning content management role, and document approvals in the allowlist.Approve or Reject Content:Conduct thorough reviews within 7 business days, documenting decisions (Approved, Changes Required or Rejected) and providing actionable feedback via email using canned responses.Resolve Cases in Salesforce:Close cases, updating service level taxonomies, sending appropriate canned responses, and notifying content owners of outcomes (approved, rejected, or requiring more information).Adhere to SLAs and Business Rules:Meet contractual SLAs and internal performance expectations to ensure timely and accurate processing of content reviews and access requests.Handle Exceptions and Escalations:Address deviations (e.g., existing access) and follow escalation protocols for unresolved issues or incomplete submissions.Maintain Confidentiality:Handle sensitive HR data in compliance with signed HR Sensitive Data policies, ensuring no unauthorized dissemination of confidential information.Support Record Keeping:Ensure submission details, reviews, feedback, and publication statuses are tracked centrally as per SOP guidelines Qualification Any Graduation

JD for Servicenow Developer. Key Responsibilities: Design, develop, and implement ServiceNow solutions, primarily in ITSM and related modules. Customize and configure ServiceNow forms, workflows, business rules, client scripts, UI policies, and ACLs. Develop and manage integrations between ServiceNow and third-party systems using REST/SOAP APIs. Perform upgrade assessments, code migrations, and platform optimizations. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Maintain documentation of design, configurations, and development activities. Troubleshoot issues and provide ongoing support and enhancements post-implementation. Ensure adherence to ServiceNow development best practices and governance standards.

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8+Years Educational Qualification: MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Project Role : Quality Engineering Lead (Test Lead) Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Must have skills : ServiceNow IT Service Management Good to have skills : HanaMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Quality Engineering Lead, you will lead a team of quality engineers, guiding them through the complexities of multi-disciplinary team planning and ecosystem integration. Your typical day will involve collaborating with various stakeholders to ensure the delivery of high-quality applications. You will focus on developing comprehensive testing strategies, applying your business and functional knowledge to enhance the overall quality across the application lifecycle. You will also be responsible for defining and implementing key metrics to effectively manage the testing process, ensuring that test execution and defect resolution are handled efficiently and effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge in quality engineering.- Continuously evaluate and improve testing methodologies to align with industry best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of quality assurance processes and methodologies.- Experience with automated testing tools and frameworks.- Ability to analyze complex systems and identify areas for improvement.- Familiarity with Agile and DevOps practices to enhance collaboration and efficiency. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Enterprise Technology Architect Project Role Description : Support sales teams in solution development, managing an internal matrix team to scope and price solutions. Lead customers through the design process. Work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Enterprise Technology Architect, you will support sales teams in solution development, manage an internal matrix team to scope and price solutions, and lead customers through the design process. You will work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. This role requires strong collaboration and communication skills to ensure successful solution delivery. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the solution development process, working closely with sales teams to understand client requirements and design appropriate solutions.- Manage an internal matrix team to scope and price solutions, ensuring alignment with client needs and Accenture capabilities.- Guide customers through the design process, leveraging your expertise to create innovative and effective solutions.- Collaborate with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions that meet client objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management or ServiceNow Custom Application Creation - Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in service management.- Experience in leading solution development and design processes.- Good To Have Skills: Experience with IT infrastructure transformation projects.- Familiarity with cloud technologies and their integration with ServiceNow.- Experience in managing large-scale enterprise architecture projects. Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

ANSR is hiring for one of its client. The position involves but is not limited to: Provide technical support for hardware, software, applications, and network issues via telephone or online to end-users, logging calls made to IT Support team and keep track of response time and outcomes Identifying, diagnosing, and resolving the level 1/2 issues in computer hardware and software in a mainframe system such as Laptops/Desktops/Tablets/Printers/Mobiles within given SLAs When On-Call during after hours, act as the single point of contact for the high priority Incidents and if required escalate them to the respective team within given SLAs Manage IT Support team’s tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency and escalate when necessary Undertaking Problem Management to investigate the root causes of incidents for the proactive prevention of problems Assist with IT onboarding for new employees, including device setup, access provisioning, and orientation on IT systems Handle offboarding processes, ensuring secure deactivation of accounts and retrieval of IT assets Manage user accounts and permissions in Active Directory, Microsoft 365, and enterprise applications Document solutions, create user guides, and contribute to the IT knowledge base Educate users on IT policies, security best practices, and self-service resources Participate in IT projects and assist with system rollouts and upgrades Manage group policies and access-related issues Mandatory (critical for the Role): Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience Proven at least 2 years of experience in providing technical support and troubleshooting for hardware, software, and network issues in a similar role Knowledge and experienced with remote access methods and troubleshooting methodologies Excellent experience supporting and troubleshooting Windows 10, 11, M365 Applications including Outlook, Office, OneDrive and SharePoint, Enterprise Applications, and hardware within the Microsoft infrastructure Proficiency in Active Directory for user management, password resets, and group membership administration Experience in troubleshooting user account issues in Microsoft 365 Admin Center, Entra ID, and Microsoft Endpoint Manager Knowledge of networking concepts, protocols, and troubleshooting methodologies including VPN, Wi-Fi, and DNS Strong problem-solving skills and attention to details Skills (Technical, Business, Leadership): Strong hardware support knowledge (laptops, desktops, printers, routers, etc) Exceptional customer service Great communication, both oral and written Excellent problem-solving skills and the ability to work independently or as part of a team. Attention to detail and ability to prioritize tasks in a fast-paced environment. Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar) Ability to create clear technical documentation and user guides Show more Show less

Duration : 12 Months Timings : Full Time (As per company timings) Notice Period : Immediate Joiners Only Experience Required: 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps) Job Role: ServiceNow SecOps - Vulnerability Response SME We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities: - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance - Develop catalog items, record producers, workflows, and service requests - Configure integrations with vulnerability scanning tools and external systems - Automate processes using scripting and ServiceNow Orchestration - Maintain and manipulate data between ServiceNow and other systems - Monitor application health, compliance, and usage - Perform system/integration testing and lead troubleshooting efforts - Collaborate with clients to analyze their environment and propose optimal solutions Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response) - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset) - Strong knowledge in CMDB, Discovery, and external integrations - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX - Experience with REST/SOAP integrations, web UI development, and relational databases - Agile methodology experience is a must - Ability to handle client discussions and provide recommendations - ServiceNow Certified Application Developer (preferred) Important Notes : - BGV is Mandatory - No JNTU Candidates

Duration : 12 Months Timings : Full Time (As per company timings) Notice Period : Immediate Joiners Only Experience Required: 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps) Job Role: ServiceNow SecOps - Vulnerability Response SME We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities: - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance - Develop catalog items, record producers, workflows, and service requests - Configure integrations with vulnerability scanning tools and external systems - Automate processes using scripting and ServiceNow Orchestration - Maintain and manipulate data between ServiceNow and other systems - Monitor application health, compliance, and usage - Perform system/integration testing and lead troubleshooting efforts - Collaborate with clients to analyze their environment and propose optimal solutions Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response) - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset) - Strong knowledge in CMDB, Discovery, and external integrations - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX - Experience with REST/SOAP integrations, web UI development, and relational databases - Agile methodology experience is a must - Ability to handle client discussions and provide recommendations - ServiceNow Certified Application Developer (preferred) Important Notes : - BGV is Mandatory - No JNTU Candidates

Duration : 12 Months Timings : Full Time (As per company timings) Notice Period : Immediate Joiners Only Experience Required: 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps) Job Role: ServiceNow SecOps - Vulnerability Response SME We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities: - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance - Develop catalog items, record producers, workflows, and service requests - Configure integrations with vulnerability scanning tools and external systems - Automate processes using scripting and ServiceNow Orchestration - Maintain and manipulate data between ServiceNow and other systems - Monitor application health, compliance, and usage - Perform system/integration testing and lead troubleshooting efforts - Collaborate with clients to analyze their environment and propose optimal solutions Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response) - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset) - Strong knowledge in CMDB, Discovery, and external integrations - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX - Experience with REST/SOAP integrations, web UI development, and relational databases - Agile methodology experience is a must - Ability to handle client discussions and provide recommendations - ServiceNow Certified Application Developer (preferred) Important Notes : - BGV is Mandatory - No JNTU Candidates

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Splunk Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk.- Strong analytical skills to troubleshoot and resolve technical issues.- Experience with incident management and problem resolution processes.- Familiarity with creating and maintaining knowledge base articles.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 7.5 years of experience in Splunk.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. Are you ready to make your mark? Then you sound like a Worldpayer. About The Team Our team is dedicated to developing cutting-edge, complex, and impactful applications within the financial services and technology sectors. These applications are customer-facing products designed using portal technology to provide valuable business services. The Merchant Liaison Unit provides support in managing file and batch-level failure issues and addresses TSO NAP funding and settlement queries. Worldpay powers 2.2 trillion payments annually across 146 countries in over 135 separate currencies with over a million-merchants supported globally. Worldpay is the largest acquirer by volume globally, we provide a reliable, secure, and scalable payments platform 24x7 365 day a year. What You’ll Own Manage technical operations for handling bulk file and batch failure cases and address settlement and funding queries. Provide support for TSO NAP reporting and processing tasks, including any remaining issues. This role operates on a 24/7 support basis. Where you’ll own it You’ll own it in our modern Indore hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe What You Bring Basic and hands-on knowledge of MS SQL and Oracle. Working knowledge of Splunk, Control-M, SFG, and ServiceNow. Proficiency in MS Office. Excellent communication skills. Provide voice call support. Available for 24x7 rotating shifts. Worldpay Perks - What We’ll Bring For You We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What Makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can’t wait to hear from you. To find out more about working with us, find us on LinkedIn. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the solutions align with organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows to ensure clarity and consistency.- Engage in code reviews and provide constructive feedback to peers to enhance code quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies and best practices.- Experience with integration of ServiceNow with other platforms and tools.- Familiarity with scripting languages relevant to ServiceNow customization.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with integration of ServiceNow with other platforms.- Familiarity with scripting languages relevant to ServiceNow.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 2 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure that the software meets client requirements, applying your knowledge of technologies and methodologies to support project goals, and overseeing the development process to ensure timely delivery and quality standards are met. You will engage in problem-solving activities and provide guidance to your team, ensuring that all aspects of the software development process are executed efficiently and effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and implement necessary adjustments to meet deadlines and objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of software development methodologies and best practices.- Experience with configuration management and change management processes.- Ability to analyze and troubleshoot software issues effectively.- Familiarity with Agile and DevOps practices to enhance team collaboration and efficiency. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : Incident Management, Java, ServiceNowMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in troubleshooting and optimizing existing applications to enhance performance and user experience, while maintaining a focus on quality and efficiency throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Spring Boot.- Good To Have Skills: Experience with Incident Management, Java, ServiceNow.- Strong understanding of RESTful web services and microservices architecture.- Experience with database management systems and SQL.- Familiarity with Agile development methodologies. Additional Information:- The candidate should have minimum 5 years of experience in Spring Boot.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education