What You Will Be Doing Triages issues between different areas of the organization. Manages ServiceNow Tasks. Assists in the automation of web application deployments. Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs Manages production infrastructure. Provide support as SME to groups outside the IT organization. What You Will Likely Bring Ability to work on problems of moderate scope. Ability to troubleshoot and maintain various software applications. Ability to work as a team to accomplish departmental goals. Technical expertise. Decision-making skills. Advance knowledge of SQL. Experience with Microsoft Azure, AWS, AKS & similar technologies preferred. Experience with Microsoft Active Directory preferred. What Will Set You Apart 3+ years applicable experience and demonstrated success/knowledge. High school diploma. Bachelor’s degree preferred. #HYBRID About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Vidya Vardhni Show more Show less

Role & responsibilities Bachelor's degree in Computer Science, Information Systems, or a related field. 05 years of hands-on experience in ServiceNow development with a focus on Integrated Risk Management (IRM) and/or Governance, Risk, and Compliance (GRC). Proficient in designing, developing, and testing ServiceNow applications, customizations, and workflows specifically for IRM modules. Strong knowledge of JavaScript, Glide API, ServiceNow Script Includes, Business Rules, Client Scripts, and UI Policies. Experience in implementing and configuring ServiceNow IRM modules such as Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management. Ability to build and customize ServiceNow applications using App Engine Studio and Flow Designer. Experience integrating ServiceNow with third-party systems using REST/SOAP APIs.

Description VP, AI and Engineering Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®. Discover what our 29,000 employees, across 110 countries already know. WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job Responsibilities Job Summary: This role is responsible for leading the AI, software, data, and quality engineering organization. Accountable for delivering best in class AI, data, and applications used by thousands of users worldwide. The engineering organization will partner with digital and technology product teams to create solutions and value for customers, solutions that help accelerate medicines and vaccines development and enable patient access. The role drives and delivers AI-infused applications at scale that will support Syneos Health’s efficient growth. The engineering organization also develops technology products that supercharge internal capabilities across corporate functions. Builds and develops the engineering organization based in India and leads a network of engineering nodes in other locations around the world. Participates in customer meetings, conferences, and technology incubators with a focus on building relationships, tracking trends, and engaging with peers in the industry. As a senior digital and technology leader in India, the role is responsible for overseeing daily operations (technology and people) for the delivery team, technology development, and strategic growth of the company’s regional offices. This leadership role focuses on driving the implementation of global technology initiatives, ensuring operational alignment with global standards, and fostering a high-performance culture within the team. Plays a key role in talent management, project delivery, stakeholder communication, and driving innovation to support the company's global goals. Core Responsibilities Develop Best in Class and Cost Engineering Organization Attract, Develop, and Retain engineering talent across all disciplines including AI, software, data analytics, quality, testing, and agile facilitation. Manage and scale a team of technology professionals, ensuring the right mix of talent to meet business demands. Continuously upskill organization on new technologies in alignment with enterprise technology decisions. Manage strategic 3rd parties to access engineering talent and source capacity when internal capabilities are fully utilized. Assess maturity of organization, set path to implement best practices and standards for engineering disciplines, and lead communities of practice. Oversee and manage a High-Performing Technology Delivery Partner with digital and tech product leaders to understand priorities, manage demand, provide work estimates, and maintain product roadmaps. Staff engineering resources on product and project teams to deliver prioritized initiatives, ensuring utilization of organization. Deliver coding, configuration, and testing in product-centric and agile ways and measure performance quarterly across value, flow, and quality metrics. Where needed, staff and deliver projects. Drive Devops, Dataops, and MLops platforms and engineering productivity, AI automation, automated code and test, in partnership with Core Technology. Regional Tech Leadership: Lead and manage the day-to-day operations of the site-based team, ensuring alignment with the global strategic objectives. Provide site leadership across technology projects end to end, including software development, product delivery, infrastructure management, and IT services. Monitor industry trends, emerging technologies, and best practices to ensure the site remains competitive and innovative. Foster a culture of collaboration, innovation, and continuous improvement within the site. Build, mentor, and inspire a high-performing team, ensuring the growth and development of employees. Drive employee engagement and retention initiatives to ensure a motivated and committed workforce. Partner with HR and Talent Acquisition in support of these initiatives for an engaged and sought after employee experience. Stakeholder Communication: Maintain strong relationships with key stakeholders in the CDIO LT, including senior leadership, product, and engineering teams. Provide regular updates on performance, delivery progress, risks, and opportunities to CDIO executives. Act as a cultural ambassador, ensuring that the team’s work aligns with the company’s global vision and values. Risk Management and Compliance: Ensure the organization complies with relevant legal, regulatory, and company policies. Identify risks related to technology, operations, and talent management, and implement mitigation strategies. Innovation and Continuous Improvement: Promote and drive innovation within the team, encouraging the use of new technologies and approaches. Continuously assess and improve site processes to enhance efficiency, reduce costs, and drive value. Qualifications Experience in technology or operations leadership roles, with experience managing a tech team in a region or a similar market. Experience leading a pharma services technology organization (CRO, professional services, biotech/biopharma, and healthcare technology) focused on life sciences. Proven track record in leading cross-functional teams and delivering complex end to end technology projects at a global scale. Experience leveraging data, analytics, and AI to develop new products and services. Ability to transform legacy technology and digital teams into a highly efficient, disciplined, delivery-oriented organization with strong alignment to business strategy. Experience managing both technical and operational aspects of a global business, particularly with teams in different geographic locations. P&L experience is a plus. Proven experience to lead a high-performing team as well as attracting talent for a continuous cycle of diversity of thought tied to employee growth and business objectives being met. Experience leading a technology organization providing both product development and SaaS Software solutions for a broad range of technologies such as Python, Java, Apex, Databricks, Workday, Oracle Fusion, ServiceNow, SalesForce, Veeva CRM, Veeva Vault Clinical, as well as cloud and analytical services provided by Microsoft Azure, AWS, Oracle OCI is preferred. Strong leadership and team-building abilities. Excellent communication and interpersonal skills, with the ability to effectively interact with senior management, technical teams, and global stakeholders. Deep understanding of modern software, AI, and data development methodologies, including Agile methodologies, devops, dataops, and MLops. Proficiency in technology management, project delivery, and risk mitigation. Strong business acumen, including the ability to manage budgets, resources, and operational performance. Strong problem-solving skills and a proactive approach to resolving challenges. Ability to work in a fast-paced, dynamic environment. Experience in a global or multi-site organization is highly desirable. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 7+ years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 7+ years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 7+ years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Scrum Master will be responsible for developing and managing technology initiatives and their cost, time and scope. The primary responsibilities will include project and task management, financial and resource management, and delivery management. Responsibilities Serve as Scrum Master and Project Manager for multiple agile teams working on data analytics, AI Models, and cloud infrastructure projects. Facilitate Agile ceremonies, daily stand-ups, sprint planning, retrospectives, backlog grooming, and reviews. Collaborate with Product Owners, Data Scientists, Engineers, and Business Analysts to define and prioritize product and project backlogs. Develop and maintain detailed project plans, timelines, and resource allocations. Identify and mitigate project risks and ensure timely delivery of deliverables within scope and budget. Communicate project status, dependencies, and progress to stakeholders at various levels of the organization. Foster a culture of continuous improvement, transparency, and team empowerment. Create & manage project plans for enhancements and small initiatives. Manage requirements gathering, design and execution of the projects/initiatives. Foster partnership with customers/stakeholders/sponsors. Required Qualifications Bachelor’s degree in computer science, Engineering, or related field; or equivalent work experience. 3+ years of experience as a Project Manager or Scrum Master in a technical environment. 4 - 10 years’ overall experience leading and executing small to medium Projects/BAU enhancements in Distributed or Cloud Technologies. Proven ability to successfully steer projects on both Waterfall and Agile methodology. Strong understanding of Agile frameworks, including Scrum, Kanban, and SAFe. Experience managing projects in data analytics, cloud computing (e.g., AWS). Excellent leadership, communication, and stakeholder management skills. Provan ability to manage multiple projects and priorities simultaneously. Proficiency with related software tools including but not limited to JIRA, MS Project, MS Excel, ServiceNow, etc. Proven ability to lead/manage technology team members. Expertise in conflict resolution. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Show more Show less

Job Description At first glance, youll see Danahers scale. Our 65,000 associates work across the globe at more than 15 unique operating companies within three platformslife sciences, diagnostics, and biotechnology. Look again and youll see the opportunity to build a meaningful career, be creative, and take risks with the support you need to be successful. Youll find associates who are as certain about their impact as they are about where theyre headed next. Youll find the Danaher Business System, which makes everything possible. Youll also see a company that investors trustour culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000 PERCENT over the past 25 years. The Lead, HR-Operations is responsible for managing end-to-end HR Operations in the India Development Centre, Bangalore, and DHR Holdings Pvt Ltd. where-in you will get the opportunity to work with multiple Operating companies and gain insightful experience of working in a multi-cultural environment and lead a team of HR Operations Specialists. The role holder will be responsible for providing comprehensive guidance, support and coordination for various HR functions within the HR Operations team. The ideal candidate will have a strong background in HR operations, with a specific focus on talent analytics and insights. This role will be responsible for leading HR operations, driving talent analytics initiatives, and providing strategic insights to support our organizational goals. This position is part of the HR function and will be based in Bangalore. In this role, you will have the opportunity to oversee and lead a team of HR Operations Executives: Creating a Streamlined HRSS model for IDC, DHR Holdings and Corporate functions in India by leveraging the existing tools, simplifying and streamlining the HR Operations standard work. Creating the strategy and plan for HRSS readiness for all entities of India and preparedness for migration to ServiceNow (or the defined system) in the future. Being the architect of One Associate Experience across the entities being handled and being future ready for all entities in India. Process management Partner with business teams, HRBPs and other CoEs on key HR Processes. Analyze Data & bring out insights related to the HR processes at India level. Maintain and strengthen HR projects and initiatives, including policies and procedures. Foster positive relationships with internal stakeholders to understand their needs and provide effective solutions. HR Operations management Manage and process employee lifecycle events including onboarding, offboarding, promotions, transfers, and terminations. Maintain accurate employee records and update HR systems to ensure data integrity and compliance. Preparation and processing of payroll, ensuring timely and accurate payments. Compliance and Reporting Ensure HR compliance with company policies, procedures, and legal requirements. Prepare and maintain statutory HR reports, metrics, and analytics to support business decisions and HR initiatives. Assist with internal and external audits by providing necessary documentation and information. The essential requirements of the job include: Minimum 12 years of HR Operations in a HR Shared Services environment. Strong understanding of HR practices and employment laws. Experience in Payroll, Compensation, HR analytics, and ERP (Workday) would be advantageous. Proficiency in HRIS systems, Microsoft Office Suite, and other relevant software. Degree in Human Resources Management is preferred. Excellent communication, interpersonal skills and stakeholder management. Ability to handle sensitive and confidential information with discretion. Strong organizational skills and attention to detail. Ability to multitask and manage multiple priorities in a fast-paced environment. Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Show more Show less

About The Job Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game. NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it. Who Are We Looking For We're looking for an Information Security Analyst to join Nike's Corporate Information Security Governance, Risk, and Compliance (GRC) team, which is responsible for enterprise wide GRC ensuring Nike leadership has the information needed to make strategic risk-based decisions and maintain compliance with international regulations while enabling the achievement of Nike business objectives globally. This role will meet with business and technology teams across Nike and consult with them on their security and compliance requirements. We are looking for an individual who is passionate about GRC, someone with a good working knowledge of industry best practice frameworks, such as ISO, NIST and CoBIT. What Will You Work On If this is you, you'll be working with the GRC team and performing these key tasks: Assess moderately complex platforms against Nike security and configuration standards Evaluate and process exceptions to information security policies and standards Participate in complex internal risk assessments, identifying information security risks through analysis of threats and vulnerabilities, and reporting on those risks to Nike business and technology owners Perform risk assessments of critical third-party vendors and ensure the business objectives align with the type and volume of data used in maintaining a "need to know/use" mindset Utilize your thorough understanding of ITGC's to consult with Technology units on compliance matters Champion information security policies, standards, controls, and processes so that compliance requirements are addressed as part of "business as usual" operations Lead Nike business units in control design and control operations related in support of compliance requirements Perform Compliance control validation testing to determine the operating effectiveness of IT controls for scoped systems Provide analysis and insights into data supporting the effectiveness of technical and process-based cyber security controls and establish automated data pipelines that feed data visualization tools, such as Tableau Collaborate effectively with NIKE leaders, managers, employees, and partners to provide deliberate and thoughtful engagement throughout NIKE Help drive execution of the Information Security training programs. Ensure the workforce stays fully informed on information security through formal trainings and oversee the development and delivery of security training and awareness campaigns Effective, positive verbal and written communication skills and experienced creating and developing high-quality PowerPoint presentations Who Will You Work With You will report into the Governance, Risk and Compliance - India Technology Center Director , in support of global GRC processes and procedures, and will work cross-functionally within the Corporate Information Security (CIS) teams and across Nike. You will regularly meet with Nike business and technology teams. What You Bring Knowledge of information security principles and practices, general procedures and guidelines A general understanding of technology use, trends and risks as it applies in a business context and environment Experience reviewing third party SOC reports Experience/working knowledge with PCI DSS (Former QSA is a benefit). Knowledge of information security principles, frameworks, and best practices (e.g., PCI DSS, COBIT, COSO, NIST and ISO 27000) Excellent collaboration skills - must be eager to work as part of a cohesive team and work as a partner to others within Nike, Inc. both at WHQ and globally Experience with ServiceNow, Confluence or JIRA NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Benefits Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential. Show more Show less

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. What You'll Do Manages incidents for Plume’s production systems globally. Responsible for the efficiency & effectiveness of Incident process within the Organization Classification and Prioritization of all incidents based on impact to contract SLA Engage resources to resolve the major incidents and thus avoid customer/business impact Identify opportunities for improvement in the existing incident management Provides immediate response and coordination aimed at minimizing the duration of service interruptions. Make decisions regarding real-time incident resolution activities and select client situations for executive and management escalation updates. Acts as a liaison between the business and technology teams for high severity incidents (priority 0, 1, and 2 spanning across the entire enterprise) and escalates as appropriate. Maintains trend data and metrics related to changes, incidents for clients, and executive reporting. Compiles the enterprise post-incident report (RCA) and works with various teams in root cause analysis. Support software engineering, technical operations, Information Technology, Information security, and customer support teams, and others who are responsible for assessing and triaging incident escalations Send communication updates for all incidents until incident resolution Manage communications to internal stakeholders, leadership and customers – Communication process for internal and external Proactively using monitoring and alert applications to identify incidents What You'll Bring Professional Experience & Knowledge Senior-level experience in Incident Management: Minimum of 5+ years in ITIL-based incident management, ideally in fast-paced, high-availability environments such as cloud services or networking. Deep knowledge of ITIL frameworks: Strong command of ITIL v3 or v4 (certification preferred), with hands-on experience establishing and optimizing incident management processes. Proven track record in process implementation: Ability to design, implement, and operationalize end-to-end incident processes aligned with business goals. Experience with ITSM platforms: Solid experience with platforms such as ServiceNow, Jira Service Management, Salesforce, or similar. Cloud and network infrastructure understanding: Broad technical understanding of cloud-based WiFi infrastructures, network components, integrations (e.g. APIs), and monitoring. Incident performance monitoring: Strong ability to define, track, and report on performance KPIs (e.g. MTTR, incident volumes, SLA adherence, root cause trends). Executive-level communication and management: Skilled in leading and managing high-priority incidents at the executive (C-Level) level, including clear status updates, risk assessments, and action plans. Personal Attributes & Soft Skills Strong and assertive personality: Confident in decision-making and capable of leading under pressure; used to taking ownership and driving resolution with authority. Calm and structured under pressure: Maintains focus and structure during high-impact situations; capable of orchestrating multi-team responses effectively. Strategic and analytical thinker: Understands both the details of the process and the larger technical and business context. Excellent communicator: Able to translate complex technical issues into clear, actionable communication for both technical teams and senior stakeholders. Proactive and hands-on mentality: Doesn’t wait for instructions—takes initiative, anticipates problems, and implements solutions early. High flexibility in terms of availability: Willingness to manage incidents outside of standard working hours, including on-call duty or escalations during evenings/weekends. Kindly note that this is an in person position, with a requirement to work in the office 5 days a week. We’re looking for candidates who are within a commutable distance. At this time, we are unable to provide relocation assistance. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 7+ years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Kognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. We believe happy employees go hand-in-hand with happy customers. We truly believe that if our employees feel engaged, challenged, and empowered every day, they will provide top-notch service for our customers. We encourage our employees to "act like an owner" each and every day in the work they do and their contributions to our fast growing organization. The Supervisor of the Workday Managed Services Team is responsible for overseeing a team of Workday analysts and specialists who provide ongoing support, maintenance, and optimization of Workday solutions for clients. This role ensures high-quality service delivery, drives process improvements, and fosters client satisfaction while managing team performance and development. The Supervisor will act as a key point of contact for escalations, coordinate with cross-functional teams, and ensure alignment with organizational goals and service-level agreements (SLAs). Key Responsibilities Manage, mentor, and develop a high-performing team of Workday analysts and specialists. Assign and manage workloads, ensuring timely completion of deliverables and quality outcomes. Oversee delivery of Workday managed services including configuration, issue resolution, enhancements, and reporting. Meet key performance indicators set for this role (ex: billing utilization target (50%), service level agreements (SLAs), customer satisfaction scores, etc). Act as an escalation point for complex issues, collaborating with clients and internal teams to resolve problems. Build and maintain strong client relationships through regular communication and expectation alignment. Monitor and optimize Workday system performance, identifying opportunities for automation and process improvement. Support activities within small to mid-sized Workday projects, including module implementations and updates. Collaborate cross-functionally with teams like PMO, Finance, and Delivery on shared initiatives. Bridge the gap between managed services and consulting teams to ensure consistency and knowledge sharing. Ensure compliance with regulatory requirements and internal policies in all system configurations and processes. Oversee development and maintenance of reports, dashboards, and documentation to support stakeholders. Contribute to strategic planning, service offering development, and long-term growth of the practice. Qualifications 3+ years of experience in HRIS/Workday, including 1+ years in Workday administration, configuration, or support. 1+ years of people management or team leadership experience, ideally within a managed services or consulting setting. Strong understanding of Workday modules such as HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials. Skilled in Workday reporting, business process configuration, and integrations. Demonstrated success in managing client relationships and delivering high-quality service. Experience working in a managed services or outsourcing environment. Familiarity with ITSM tools (e.g., ServiceNow) and project management methodologies (e.g., Agile, Waterfall). Knowledge of change management principles and best practices. Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities for complex system and process issues. Ability to manage multiple priorities in a fast-paced, dynamic environment. Just to summarise - The role will involve a balanced mix of hands-on contributions and leadership . The person will spend approximately 50% of their time building or troubleshooting within Workday , and the other 50% working closely with the Filament team , engaging daily, guiding team members, and ensuring alignment on deliverables. We're looking for someone with: 2–3+ years of Workday experience (functional focus preferred) Exposure to multiple HRIS platforms (e.g., ServiceNow, IMS) Strong people management experience, as this person will serve as a direct manager Comfort navigating environments where clients use multiple HR systems Preferred module experience: Core HCM, Benefits, Absence, Time Tracking This role requires someone who’s not just technically sound, but also client-ready, adaptable, and comfortable managing both people and processes. Please note that expected working hours will be up to 1:00 AM IST, ensuring a total of 8 hours per workday Kognitiv is committed to a transparent and equitable compensation structure. Our decisions on employment offers and compensation levels are based on factors such as skill set, experience, education, market data, internal equity, certifications, geography, and other business and organizational needs. The base pay range considers a wide range of factors, but it's important to note it's not a guarantee. Bonus and incentive eligibility vary by role. For details on our comprehensive benefits package, please visit our careers website at careers.kognitivinc.com/benefits. Kognitiv is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law. Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Kognitiv. Candidates who are currently employed by a client of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration. This job postings' application deadline is an estimate, but ultimately the fill date is flexible and the job will remain open until filled. Any updates on deadlines will be communicated through this job posting. Estimated Application Deadline: 2025-07-27 Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 7+ years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Role NOC/Command Center (Specialist/Associate – Relevant Exp: 1 Year to 5 years) Job Responsibilities Monitoring & L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Initial triage of incidents related to Infrastructure (network – router, switch, Meraki devices, access points, SDWAN ;server – Windows & Linux etc.) & application issues using knowledge articles. Work on service requests (network device onboarding & offboarding, certificate management, alert enablement in SolarWinds etc.) following the documented process. Perform health check activities and monitor performances of infrastructure components & applications. Responding & resolving incidents within SLA Making inbound & outbound calls with ISP & onsite tech team. Engage third parties (as required) to support resolution for Supplier Services Engage other technical teams to support resolution for supplier services. Keep the incident updated as per discovery or end user information on real time basis. Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, and escalations. Validating the accuracy of incident/Service request submitted by Service desk to ensure categorization, prioritization and configuration item are accurate. Initiate the technical bridge upon Major Incident declaration and provide update on the bridge to all stakeholders. Send email communications and notifications during major incident bridges. Engage Incident commander/ supervisor/on call manager. Confirmation with end users/technical teams for issue resolution and update all stakeholders on technical bridge. Create problem tickets & outage records for major incidents. For P1/P2 incidents, where vendor is involved, ensuring that Incident being addressed by the vendor is actively managed and that the vendor provides timely resolution. Must be willing to work in shifts, provide hand-over to next shift, send business readiness checklist Key Skills and Experience: Hands-on experience on at least 1 ITSM tool (ServiceNow, Remedy, etc.,). Proven verbal and written communication skills, which will be key in driving customer communication during critical events. Demonstrating proficiencies in at least one of the technology domains (preferably network). Proven understanding of ITIL framework Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management. ITIL 4 certification is a plus Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 7+ years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Roles & Responsibilities: 4 to 8 years experience in a comparable pre-sales position supporting the sales cycle for enterprise deals in CRM, ERP, Project Management and Ecommerce applications. End to End responsibility for demo in Sales Pitches At least 4 to 5 full implementation life cycle experience. Identify and scope prior demo to increase demo effectiveness Find, point & make use case relevant demo to win Preparations including Dry runs Coordinate with Internal teams, Sales and client Can respond to RFP/RFI Analytical, Structure and Methodical with good presentation skills Ideal to have an experience with financial application package, cloud ERP and thorough understanding of accounting principles Previous application experience in NetSuite, Salesforce.com, ServiceNow, Oracle Fusion / HCM or other cloud ERP preferred. Good presentation and interpersonal skills Proven track record of increasing deal size and accelerating the buying process and sharing Add-Ons Background in working with Enterprise size customers Successful quota achievement Experience in project management / Functional areas preferred Work in stringent timelines Adept in giving product demos in NetSuite / Salesforce / ServiceNow / Oracle HCM / Fusion Contributing towards organizational best practices Skills: At least 4 to 8 years experience in NetSuite ERP / Salesforce / ServiceNow / Cloud ERP Must have ERP and CRM software implementation experience. A Strong background in Pre Sales / Project Management, including experience developing work-breakdown structures and project plans that is required for the proposals An excellent understanding of common industry standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Sales Force Management (Opportunity, Proposal, Sales Orders, Forecasting, territory management and Quotas), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management). Excellent client management skills and the ability to work with customers to develop and manage an implementation plan. Demonstrated experience in translating customer business requirements into workable world class software solution & proposals Experience with software in an ASP/SaaS environment is a plus as is any experience with financial accounting, customer management, and sales force automation software. Previous consulting experience with the following applications is a solid predictor of success as an Implementation Project Manager at NetSuite: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite Qualification BTech, BE, MCA, MTech or MSc or MBA Experience 4 to 8 years SkillSet A Strong background in Pre Sales / Project Management, including experience developing work-breakdown structures and project plans that is required for the proposals. Location: Pune Travel: The position is expected to travel 10 PERCENT . Show more Show less

Requirements Description and Requirements Key Responsibilities: Lead the Problem Management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues. Collaborate closely with Incident Managers, Service Desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to identify underlying causes of problems, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution of problems. Implement and maintain problem management strategies, policies, and procedures aligned with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to measure performance, identify trends, and track the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure alignment and integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and implement improvements in problem management processes and procedures. Provide guidance and support to junior problem management staff, fostering a culture of continuous improvement and knowledge sharing within the team. Stay current with industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). Proven experience (4+ years) in problem management or incident management roles within a corporate IT environment, with a strong understanding of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and problem resolution across IT infrastructure, applications, and services. Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) and familiarity with ITIL framework. Strong analytical and problem-solving skills, with the ability to effectively prioritize and manage multiple problems and projects simultaneously. Excellent communication and interpersonal skills, with the ability to collaborate effectively at all organizational levels. ITIL Foundation certification or higher-level ITIL certifications preferred. Experience in managing problem management processes in a complex organizational environment. Additional Job Description We are seeking a detail-oriented and proactive Problem Manager to join our IT department. The Problem Manager will be responsible for managing the Problem Management process, identifying root causes of incidents and recurring issues, and implementing preventive measures to minimize their impact on business operations. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Also support on Service Level Management practice. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 7+ years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job description: Job Description Do RESPONSIBILITIES • Drive the efficiency and effectiveness of the Incident Management process • Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer • Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle • Knowledge management activities - creation and sustenance • Meet the SLAs and other KPIs agreed and produce the Process Performance Reports • Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. • Bring in Service improvements and close the Gaps as per the Audits and Assessments • Conduct Incident and Major management training and spread awareness • Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution ͏ KEY SKILLS AND COMPETENCIES • Excellent people management and operational skills • Ability to interact with all levels of the Customer and IT provider organization • Good presentational skills • Effective communication skills • Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues • ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification • 5-8 years of experience in IT Service Management ͏ ͏ ͏ Mandatory Skills: ServiceNow - IT Service Management . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Total Rewards Administrator, Total Rewards Shared Services (Hyderabad) Electronic Arts About The Position The Total Rewards (TR) Administrator, part of the Total Rewards Shared Services (TRSS), supports TR Centers of Excellence and employees globally (North and South America, Europe and Asia). This hybrid role is based in Hyderabad, India and is crucial to EA People Services Strategy, enhancing the employee experience. Reporting to the Manager of TRSS, you’ll be the primary contact for APAC and provide additional support for EMEA and the Americas. Responsibilities You will administer pensions, retirement, education reimbursement, medical/dental/vision programs, open enrollments, fitness and leave programs, onboarding sessions, recognition programs, and other perks. Manage daily TR policy, audits, and operational support for employees, managers, vendors, and partners.- Handle benefits invoice processes across locations. Identify process issues, make adjustments, and escalate to management and COEs You will interpret ServiceNow data into actionable tasks. Participate in ad hoc projects supporting the TRSS Roadmap. Qualifications 1+ years in Benefits or Total Rewards administration. Experience with multi-region teams and organizational partners. Manage a large workload and prioritize effectively. Proficient in English. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. Show more Show less

Automation Networking Expertise in working with Ansible or demonstrated ability to quickly learn new programming languages Documented skills in translating automation concepts to consistent, reliable scripts using an industry accepted scripting language (Ansible/Python preferred) History of projects involving engineering design work, especially projects involving tailored solutions to meet specific infrastructure automation process needs Able to recognize and identify enterprise affecting issues to inform both automation design and operations Skilled in conceptualizing script structure and design to meet operational needs Extensive development background, particularly for supporting, maintaining and engineering infrastructure technology adjacent solutions Familiarity with SCM and SDLC principles Experience with version control best practices Familiar with both Waterfall and Agile methodologies Experience With Containers And Virtual Environments Preferred Comfortable identifying, verifying, vetting and testing hardware/software requirements for proposed automation and orchestrations solutions Ability to guide and empower infrastructure engineers seeking to explore, identify and expand automated solutions developed within their team Possesses a broad understanding of infrastructure devices, protocols, functionalities and operations. Experience working with infrastructure standards at an enterprise level Ability to lead confidentially and effectively when faced with new or unknown automation challenges Frequently anticipates problems in both the automation and infrastructure spaces and analyzes ways to mitigate the risk Familiarity with risk management and MRA processes preferred Ability to write and execute test plans for Automation testing Quantifies and articulates the business value and impact of advanced technical and non-technical information Comfortable with conducting and understanding data analysis Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue Documents, presents, and executes medium-to large-scale projects with minimal supervision Effectively able to communicate technical data both granularly and at a higher level Previous experience in tracking work efforts through Kanban, Jira, ADO or other story tracking development software Is often consulted by peers and seen as the informal leader on tactical problems Able to self-direct individual work effectively while maintaining cooperative attitude in conjunction with team and organization goals Comfortable managing context switching between multiple efforts Perform orchestration platform provisioning, administration, monitoring and troubleshooting Maintains current professional and technical skills Must Haves Network Automation, Python, Ansible, Restful API's, GIT, ADO Nice to Haves: ServiceNow, Routing/Switching, network fundamentals, IP addressing Remains aware of current and emerging technologies, how they integrate and drive value for Client Show more Show less

Skills:- Active Directory, Office 365, MS outlook Grad with 1 yr in International Voice CTC:-Upto 4 LPA Working Days 5 days working, 2 days rotational off Location:- E. City Bangalore Cab :-Both side(hiring zone) Notice:- Immediate contact 9257655181

This position plays a vital role in maintaining operational excellence, managing multiple support teams, and implementing best practices in a 24x5/24x7 support model, directly contributing to the stability and reliability of key financial systems.Software Required Skills: Deep familiarity with Murex (version 3.1 or higher) in production support environments Proficiency in SQL (with experience writing complex queries for issue analysis and data validation) Shell scripting (Bash, sh) for automation and issue resolution Experience with support ticketing and incident management tools such as ServiceNow or similar platforms Monitoring tools for batch process health and performancePreferred Skills: Experience with cloud or hybrid deployment models Knowledge of other scripting languages (Perl, Python) is a plus Familiarity with infrastructure management tools (e.g., monitoring dashboards, job schedulers)Overall Responsibilities Lead and manage the support team of Batch experts across multiple shifts, ensuring adherence to SLAs and operational standards Monitor and supervise EOD batch processes, ensuring successful completion within designated timelines Provide Level 3 support to troubleshoot and resolve complex technical issues related to Murex systems and infrastructure Analyze and resolve system issues using SQL, logs, and shell scripting, performing root cause analysis Coordinate with stakeholders and platform users for issue escalation, updates, and communication Drive continuous improvement initiatives by reviewing batch processes, automating manual tasks, and optimizing system performance Manage support activities in a dynamic 24x5/24x7 environment, including shift scheduling and resource planning Document procedures, incident resolutions, and support best practices for future reference Support system upgrades, patches, and configuration changes with minimal support disruptionStrategic objectives: Minimize system downtime and batch process failures Improve incident resolution efficiency and batch process performance Enhance automation to reduce manual intervention and errorPerformance outcomes: Consistently achieve or exceed SLAs for batch process success rates Timely and accurate incident resolution with minimal business impact High levels of stakeholder satisfaction through proactive communication and supportTechnical Skills (By Category)Application & Batch Support (Essential): Extensive experience with Murex (version 3.1+), supporting production environments Knowledge of batch processing frameworks, schedules, and workflows Shell scripting for automation, troubleshooting, and process control SQL expertise for data analysis, diagnostics, and validationInfrastructure & Monitoring (Essential): Proficiency in monitoring batch health and infrastructure performance tools Basic understanding of supported infrastructure components (servers, networking, storage)Incident & Change Support (Essential): Use of ServiceNow, JIRA, or similar tools for ticketing and incident trackingOther Technical Skills (Preferred): Knowledge of cloud environments (AWS, Azure) Experience with infrastructure automation tools (Ansible, Puppet)Experience Minimum 10+ years of Murex support experience in production support roles, with significant exposure to L2/L3 management Proven experience leading support teams in 24x5/24x7 environments Strong background in EOD batch processing, incident management, and issue troubleshooting Experience supporting trading, risk, or financial systems Leadership experience managing technical teams, allocating resources, and driving operational excellenceAlternative experience pathways: Candidates with extensive Murex operational experience and demonstrated leadership in supporting complex financial systems may be consideredDay-to-Day Activities Oversee daily batch processing activities, ensuring completion and reporting Manage incident escalations, troubleshooting critical issues affecting end-of-day workflows Monitor system and batch health, investigating anomalies or failures Lead support team in diagnosing, troubleshooting, and resolving issues efficiently Coordinate and communicate support activities with technical teams, vendors, and business users Review batch processes for optimization opportunities and automation Participate in capacity planning, system upgrades, and testing activities Ensure comprehensive documentation of incidents, resolutions, and process changes Conduct team reviews, performance tracking, and support onboarding or training initiativesQualifications Bachelors degree or higher in Computer Science, Engineering, or related field Extensive Murex support and lead experience (10+ years preferred) Certification in Murex or related financial systems support is advantageous Proven leadership experience in managing support teams within high-pressure environments Willingness to work in shifts, including some night/weekend supportProfessional Competencies Strong analytical and troubleshooting skills to resolve complex system issues Leadership and team management capabilities Excellent communication and stakeholder engagement abilities Resilience and adaptability in a dynamic, fast-paced support setting Process-minded with a focus on continuous improvement Ability to prioritize tasks, manage multiple issues simultaneously, and meet deadlines

We are seeking skilled and experienced ServiceNow ITOM, HRSD and GRC professionals to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM), Discovery, Configuration Management Database (CMDB) and Human Resource Service Delivery (HRSD) solutions. As a ServiceNow Consultant, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM, HRSD and GRC processes within our organization Location : PAN India Experience: 3 to 6 years ServiceNow ITOM Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions. Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management. Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIS. Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation. Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information. Integrate ServiceNow with other internal and external data sources. Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements. ServiceNow HRSD Implement the Human Resources application in order to set up HR data Configure applications to work with the organisation's HR processes Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub Demonstrated competence in the various HR functional areas, especially employee relations and change management Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration, Knowledge Base and Employee Service Centre Preferred Certifications: ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) with ITSM/HRSD or ServiceNow Certified Application Developer (CAD) certification Experience with Agile development methodologies is a plus

Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. But that's not all. Strategy is also leading to a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in S&P 500. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment Job Description Reporting to the Senior Director of SaaS, the Salesforce Developer is responsible for customizing, developing and supporting solutions on the Salesforce and ServiceNow platform. The ideal candidate will strong understanding of the Salesforce.com and ServiceNow platform, and basic to intermediate understanding of integrations, single sign, security, etc. (Informatica, other ETL tools a huge plus), interest and ability to understand the problem to solve, solution design and critical path to develop. The candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. Responsibilities: Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, and workflows Create and customize reports, homepages, and dashboards in ServiceNow Ensure the ServiceNow platform and tools remain current by performing testing and installation of ServiceNow updates, patches, and new releases Create and configure Business Rules, UI Policies, UI Actions and ScriptsDesign and develop advanced ServiceNow customizations Troubleshoot multiple integrations with ServiceNow and Rally. Manage ServiceNow security by managing roles and access control lists Train personnel in ServiceNow use and processes to include creating supporting documentation including user and training guides Work directly with end users to resolve support issues within ServiceNow Oversee code reviews. Design, develop, configure, test and deploy solutions built on Salesforce platform Responsible for configuration, design, functionality and end-user support of the Force.com platform Implement solutions in an agile environment delivering high-quality code and configuration Develop and manage Workflows, Process Builder, Assignment rules, email templates, and all other declarative and programmatic features. Handle mass imports and exports of data. Customize custom objects, fields, reports, 3rd party apps etc. Manage Users, Profiles, Permission Sets, Security, and other administrations tasks. Lead testing of various functionalities, create test data, test plans and perform feature testing. Demo solutions to users, train and document as needed. Provide on-going support and system administration to quickly fix production issues. Map functional requirements to Salesforce.com features and functionality. Implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc. Hands-on Sales cloud, ServiceNow and Salesforce Community experience Have a programming background with the ability to develop custom code using Visualforce/Apex/Lightning/JavaScript to meet user requirements Know when to use out-of-the-box functionality versus custom code We Are Seeking Candidates With: Outstanding listening, analytical, organizational and time management skills. Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism. Strong work ethic, hands-on, with a customer service mentality. Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure. Able to work independently and lead projects of moderate complexity. Ability to identify areas for process improvement and recommend/implement solutions Proven creativity and problem solving skills; ability to work around obstacles and solve problems with minimal direction Ability to develop effective relationships with business users, technical staff and executive management Ability to prioritize work and meet deadlines in a fast-paced environment Flexibility with a demonstrated ability to embrace change Bachelor's Degree BA/BS in Computer Science or similar technical degree or equivalent experience 3+ years of hands-on experience developing Salesforce and ServiceNow In-depth knowledge of Salesforce and ServiceNow programmatic features Outstanding listening, analytical, organizational and time management skills. Ability to dig into data, surface actionable insights and demonstrates sound judgement and decision-making skills. A problem-solver at heart. Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism. Strong work ethic, hands-on, with a customer service mentality. Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure Extensive experience in using Data Loader and other data loading tools Additional background in SeviceNow, Community, CPQ, Marketo and other integrations a plus Experience using MS Excel and Database modeling Ability to work independently and be proactive Be able to work under pressure, multi-task, manage changing priorities and workload Additional Information The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder. We work from Pune office. Qualifications We are seeking candidates with: Outstanding listening, analytical, organizational and time management skills. Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism. Strong work ethic, hands-on, with a customer service mentality. Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure. Able to work independently and lead projects of moderate complexity. Ability to identify areas for process improvement and recommend/implement solutions Proven creativity and problem solving skills; ability to work around obstacles and solve problems with minimal direction Ability to develop effective relationships with business users, technical staff and executive management Ability to prioritize work and meet deadlines in a fast-paced environment Flexibility with a demonstrated ability to embrace change Bachelor's Degree BA/BS in Computer Science or similar technical degree or equivalent experience 3+ years of hands-on experience developing Salesforce and ServiceNow In-depth knowledge of Salesforce and ServiceNow programmatic features Outstanding listening, analytical, organizational and time management skills. Ability to dig into data, surface actionable insights and demonstrates sound judgement and decision-making skills. A problem-solver at heart. Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism. Strong work ethic, hands-on, with a customer service mentality. Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure Extensive experience in using Data Loader and other data loading tools Additional background in SeviceNow, Community, CPQ, Marketo and other integrations a plus Experience using MS Excel and Database modeling Ability to work independently and be proactive Be able to work under pressure, multi-task, manage changing priorities and workload Additional Information The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder. We work from Pune office, Show more Show less