12904 Servicenow Jobs - Page 37

Job Title: ServiceNow Business Analyst SPM - Offshore Location: Remote Job Type: Contract (4 yrs project but calendar ( annual) basis contract with renewals) Job Description Methodology & Functional Extensive knowledge and hands on experience of 6+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform. Strategic Portfolio Management (PPM, demand, project , resource mgt, strategic planning, EAP…) Knowledge of Agile methodologies and in particular SAFe Experience of large transformation projects is a plus Knowledge and experience with CSDM is a plus Good overall knowledge of the ServiceNow Platform A team player used to work in a distributed multi-cultural team. Ability to understand and break down complex concepts to clarify the effort and the required changes. Excellent interpersonal skills, positive attitude and open mindset. Excellent written / oral communication skills in English. Ability to adapt the communication to the audience. Experience in (co)leading workshops, preparing and running demos.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Director – Compliance (1LOD Compliance Function) will play a pivotal role in managing and remediating compliance issues across the enterprise. As part of a newly expanded First Line of Defense Compliance team, this leader is responsible for supporting the compliance issue management processes aligned to the refreshed AEMP39 operating model. The ideal candidate brings deep regulatory expertise, strong risk acumen, and the ability to drive compliance excellence within a complex, matrixed financial services environment. This role is distinct from advisory or embedded business roles. It directly executes compliance responsibilities for the 1LOD on behalf of the business, ensuring a proactive and consistent approach to compliance risk identification, escalation, and mitigation. Functional Alignment: 1LOD Compliance Team – Controls & Issue Management Key responsibilities include: Operating as a central point of accountability for compliance-related issues management within assigned business areas Supporting a centralized issue remediation program, including action planning, tracking, validation, and closure Providing objective compliance risk assessments on emerging issues and exam readiness Partnering closely with 2LOD to ensure accurate root cause analysis and sustainable control improvements Core Responsibilities Lead the end-to-end compliance issue lifecycle across assigned business units, including MRAs, IAG / external audit findings, 2 nd line findings, regulatory exam observations, and self-identified issues. Deliver enterprise-wide issue escalation protocols, ensuring compliance issues are reported accurately, timely, and escalated when warranted. Execute controls testing and validation of corrective action plans in partnership with business process owners and 2LOD. Serve as a liaison between the 1LOD Compliance team, the Technology organization, and key governance committees. Implement standardized frameworks, processes, and documentation for issue management per AEMP39. Provide reporting and insights to Compliance leadership, Risk Committees, and Business Governance forums. Identify trends, emerging risks, and systemic issues to support continuous improvement and compliance maturity. Strategic Role within AEMP39 Transformation This role is critical to achieving the strategic outcomes of the AEMP39 Compliance Policy refresh, which redefines the responsibilities of 1LOD and emphasizes: Direct accountability for day-to-day compliance risk management by the First Line Execution of the Compliance Program elements (e.g., Issue Management, Risk Assessments, Monitoring & Testing) in partnership with 2LOD Alignment to an enterprise-wide target operating model (TOM) and compliance governance structure Implementation of an integrated, tech-enabled compliance toolkit across risk domains The role will support the uplift of a robust, independent 1LOD Compliance function that collaborates with—but is distinct from—Second Line oversight. Qualifications Required: 10+ years of compliance, legal, or risk experience in financial services, preferably within a 1LOD or 2LOD compliance, control, or operations function. Deep expertise in banking regulations and compliance frameworks. The candidate should have working understanding and knowledge of most regulations including but not limited to: Gramm-Leach-Bliley Act (GLBA) NYDFS Cybersecurity Regulation (23 NYCRR Part 500) FFIEC IT Handbooks (e.g., Operations, Audit, Development and Acquisition, Business Continuity, Outsourcing, Cybersecurity) OCC Bulletins and Consent Orders related to technology FRB guidance on technology risk management Global and domestic data privacy regulations (e.g., GDPR, CCPA, state-specific privacy laws) Operational Resilience frameworks (e.g., from FRB, OCC, FDIC, other supra-national and national regulatory bodies). NIST Cybersecurity Framework (CSF) ISO 27001/27002 PCI DSS (if applicable) International regulations including those from MAS, RBI, OSFI, METI and EU (EBA, ESMA, EC) Proven experience in developing, implementing, and managing Technology & Cybersecurity compliance programs in a complex organizational environment. Strong understanding of IT governance, risk, and control frameworks (e.g., COBIT, ITIL, NIST, CRI Cyber Profile). Sound understanding of various security technologies (e.g., SIEM, DLP, IDS/IPS, WAF, endpoint security, cloud security). Strong stakeholder management skills, with ability to influence across compliance, risk, audit, and operations. Preferred: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Law, or a related field. Advanced degree (e.g., JD, MBA, MPA) or professional certifications such as CRCM, CISSP, CISM, CISA, CRISC, CGEIT. Experience working in or with centralized compliance functions and supporting enterprise remediation efforts. Familiarity with compliance and issue management platforms such as Archer, OpenPages, or ServiceNow. Key Competencies Risk-based decision-making and regulatory interpretation Independent execution and ownership of compliance functions Effective cross-functional collaboration and influence Strong analytical, reporting, and root cause analysis skills Ability to thrive in a dynamic, fast-paced, and evolving compliance environment ORMCM We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. Pay and Benefits: • Competitive compensation, including base pay and annual incentive • Comprehensive health and life insurance and well-being benefits, based on location • Pension / Retirement benefits • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). Your Primary Responsibilities: • Support an environment that ensures employees understand how their efforts contribute to overall business strategy • Manage the team's book of work, partnering with leadership to plan the future supply and demand of resources required • Evaluate the testing status of projects while identifying and escalating critical risks • Ensure on-time delivery of work including; monitoring dependencies, tracking progress and project milestone completion • Influence designs towards re-usable IT components and services keeping in mind test validation and test automation principles • Maintain a high degree of cross-team and cross-application coordination to ensure end-to-end testing meets intended objectives • Drives the preparation and execution of end-to-end and automated test planning and execution activities • Provide testing expertise to project teams; partner with Development team to troubleshoot application issues • Interact with senior management to share and present future automation strategy • Ensure team's adherence to departmental and organizational policy and procedures • Review test strategy with stakeholders to ensure comprehensive coverage and obtain feedback • Responsible for the provisioning of test environments for the team, and assist with coordination to resolve issues • Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior. Qualifications: • Minimum of 7 years of related experience • Bachelor's degree preferred or equivalent experience Talents Needed for Success: • Highlights the expected benefits of new actions and strategies to help others overcome fears of change. • Fosters a culture where honesty and transparency are expected. • Proactively seeks feedback from others on his/her own performance; Ensures that regular feedback is given in a constructive and behaviorally oriented manner. • Supports an environment where individuals are respected for their contributions. • Acts as a role model for respect and inclusion by showing consideration for people’s different needs; Integrates people of different backgrounds within and across teams; Encourages others in the department to gain a deeper appreciation for different customs and beliefs. Testing Concepts: • Responsible for system integration testing of newly developed or enhanced applications • Requires in-depth knowledge of the software implementation lifecycle • Possesses good Testing Process knowledge and a detailed understanding on AGILE methodology • Works with project teams during early stages to establish plans, standards, and procedures that will add value to the testing effort and satisfy the constraints of the project • Ensures on-time delivery of work including monitoring of external and internal dependencies, tracking of progress, and monitoring of project milestones accomplishments by: o Recording work status information and generating status reports o Tracking and reporting actual versus planned completion o Ensuring all activity is accurately recorded and reported • Drives the education of Business and Development teams on the testing model, methodology, and processes, particularly end-to-end testing, and its role in quality assurance • Demonstrates Leadership characteristics while handling Product, Development, EAS, and other stakeholders • Demonstrates proficiencies in Project and Quality management, Issue management, and Communication • Assists Testing Manager in reviewing Portfolio Management and Resource Management forecast reports, to optimize team’s supply/demand planning, maximizing resource utilization • Monitors adherence to quality standards during the testing of production applications, identifies areas of strengths and weakness • Identifies process improvement opportunities and communicates to the project coordinator • Experience with ServiceNow, Jira and ALM Domain Knowledge: • Ability to works closely with business and development subject matter experts, to continually improve depth and breadth of knowledge for the assigned applications/systems Automation: • Experience in writing, and executing application tests using industry standard automated testing tools like Selenium • AI Testing exposure would be an added advantage Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application design and functionality. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application processes and workflows. - Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC). - Strong understanding of application development methodologies. - Experience with integration of applications and data sources. - Familiarity with user interface design principles and best practices. - Ability to troubleshoot and resolve application issues effectively. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow Governance, Risk, and Compliance (GRC). - This position is based at our Pune office. - A 15 years full time education is required.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application design and functionality. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application processes and workflows to ensure clarity and consistency. - Engage with stakeholders to gather requirements and translate them into technical specifications. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC). - Strong understanding of application development methodologies and best practices. - Experience with integration of ServiceNow with other platforms and tools. - Familiarity with scripting languages relevant to ServiceNow. - Ability to analyze and troubleshoot application issues effectively. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow Governance, Risk, and Compliance (GRC). - This position is based at our Pune office. - A 15 years full time education is required.

This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills & Competencies Must have: Bachelor’s degree in Computer Science, Information Technology, or a related field. Must have: 3–6 years of relevant experience, including working in 24x7 operations and incident management. Must have: Familiarity with cloud platforms such as AWS, Azure, or GCP. Must have: Strong understanding of DevOps principles and practices. Must have: ITIL V3 certification/training with a solid understanding of the Incident Management process. Good to have: Certifications in relevant areas, such as Azure, AWS, or ITIL. Good to have: Hands-on experience with tools such as BigFix (OS patching), Qualys (vulnerability scanning), and ticketing systems (e.g., ServiceNow, BMC Remedy). Good to have: Experience in ITSM, ESM, Service Desk, Data Center Operations, or Disaster Recovery. Education Bachelor’s degree in Computer Science, Information Technology, or a related field. Responsibilities Global Support Operations (24x7): Serve as the first point of contact for incoming support requests and incidents via phone, email, or web submission. Provide exceptional customer service and document all work requests in ServiceNow. Perform routine health checks, preventive maintenance tasks, and User Access Management (via AD Security Groups). Monitor, troubleshoot, and restore application access issues. Incident Management: Acknowledge, categorize, assign, and resolve tickets per SLA guidelines. Monitor cloud-based applications and provide first-level support for PaaS/SaaS environments. Manage major incidents by coordinating cross-functional teams and raising alarms for Sev 1 and Sev 2 incidents. Implement lessons learned to improve processes and participate in Change and Problem Management workflows. OS Patch Management: Identify, build, test, and deploy OS patching baselines for production environments. Collaborate with application and business owners to schedule patch deployments and remediate vulnerabilities. Conduct vulnerability scans using IP-based tools and create reports for service delivery reviews. About The Team SRE is looking for a skilled and dedicated Associate DevOps Engineer to join our team. The successful candidate will play an integral role in maintaining and enhancing the operational efficiency of our cloud infrastructure. Key responsibilities include Operations Management, Incident Management, Cloud Server Patching, and active participation in DevOps practices. This role requires 24x7 support, including rotational shifts. Weekend and public holiday coverage may also be necessary to meet business requirements. We are seeking a motivated individual with a proactive approach to problem-solving and a commitment to delivering excellence in a dynamic environment. Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.

Customer Support - Project Management Office Job Summary: We’re looking for a detail-oriented, organized, and proactive PMO Lead reporting into the Head of Customer Support Transformation & Service Introduction. The PMO Lead will be driving operational excellence across a dynamic, high-impact support organization at a leading payments platform. This role sits at the heart of our support function, acting as the connective tissue between strategic initiatives, project execution, and cross-functional coordination. As the PMO Lead, you'll ensure that key initiatives are well-planned, tracked, and delivered on time. While your core responsibilities will focus on standard PMO duties, an appreciation and understanding of the customer and merchant support experience will be highly valuable. Key Responsibilities: Project Governance & Standards Establish and enforce PMO frameworks, methodologies, and tools tailored to ITIL and support operations. Drive clarity, follow-through, and accountability by ensuring action items are documented, owners are assigned, and timelines are met. Ensure all projects follow consistent lifecycle practices and maintain centralized documentation and a single source of truth for project status, risks, decisions, and KPIs. Portfolio & Resource Management Oversee a portfolio of initiatives impacting Customer Support, ITSM processes, and service delivery. Facilitate demand management, prioritization, and capacity planning across support teams. Track dependencies, budgets, timelines, and resource utilization across active and upcoming projects. Reporting & Communication Create and deliver project dashboards, reports, and executive summaries on performance, risks, and progress. Support continuous improvement efforts with data-driven insights and retrospective reviews. Serve as liaison between project teams, service owners, business stakeholders, and senior leadership. ITIL & Service Management Alignment Ensure projects integrate with ITIL-aligned processes (e.g., Incident, Problem, Change, Service Request). Collaborate with ITSM teams to ensure new initiatives support SLA targets, customer satisfaction, and service stability. Contribute to the standardization and documentation of processes, change controls, and workflows. Required Qualifications: 5+ years of experience in project/program management or PMO functions. Strong understanding of ITIL best practices and their application in operational environments. Proven experience managing projects within Customer Support, ITSM, or Service Desk functions. Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA). Strong organizational, communication, and stakeholder management skills. Ability to translate strategic goals into actionable and measurable project outcomes. Preferred Qualifications: Experience working with or supporting customer or merchant support functions, preferably in SaaS, fintech, or payments. ITIL Foundation certification (v3 or v4). PMP , PRINCE2 , or Certified Scrum Master (CSM) credentials. Experience with, Jira Service Management , ServiceNow or other ITSM platforms. Familiarity with customer satisfaction programs, ticketing systems, and support metrics (SLAs, CSAT, FCR). Our Culture & Values At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team. Diversity & Inclusion Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered. Ready to Make an Impact? Join us and help shape the future of payments across Asia. Apply now. 📌 Learn more about Ingenico: 🌍 Ingenico Global Website: https://www.ingenico.com 📢 Ingenico LinkedIn: https://www.linkedin.com/company/ingenico/

Desired Skills: 10-15+ years’ experience and expertise in Service-Centric function, preferably in heavy equipment, aerospace, industrial, automotive manufacturing Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, IOT and Service System Integration. Consulting and deployment of service / aftermarket management solutions. Strong communication and presentation skills are required. Will communicating with internal and customer teams. Must display ability to discover and define business requirements. A strong understanding of Business Process Modeling is required. Contribute and collaborate with team that implements the solution. 70-80% Client Interaction and 30-20% Internal asstes Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle etc.) by giving the domain inputs to IT teams. Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities. Good to Have Consulting – defining strategy, roadmap, business capabilities, requirements and working with team in implementation. Identify opportunities through business connects with clients and relationships in TCS ecosystem Lead RFP responses and contribute Track emerging business models and trends for its applicability in manufacturing. Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles Prepare assets for practice Experiencein outcome centric models

We are hiring for a Tech client in Bangalore/ Pune and Mumbai location for Enterprise Sales Leader those who have experience as Sales Leader and grow the Enterprise Sales business which currently supports products from SAP, ServiceNow, IBM and Salesforce. As an Enterprise Sales Manager, you’ll be responsible for developing and closing new business opportunities with mid and small enterprise accounts across India. You’ll be part of a fast-moving, collaborative team that thrives on innovation and customer success. As a key player in our team, you will be responsible for driving engagements with both existing and new customers, building long-term client relationships, and growing revenue by positioning our solutions as market-leading offerings. The ideal candidate will have deep domain expertise in Enterprise Product and Services Sales , excellent sales acumen, and a proven ability to close deals by engaging with senior leadership and decision- makers within client organizations. The role requires a strategic thinker with strong leadership, relationship-building, and client management skills. Responsibilities · Own the full sales cycle — from prospecting to closing enterprise deals across industries ,focusing on revenue growth and customer relationship management · Develop and execute a go-to-market strategy for the Indian region (with focus on Pune, Mumbai, and Bangalore) · Develop strategic partnerships with key stakeholders, particularly at the CXO level, to expand and deepen client relationships · Build and maintain a strong sales pipeline with accurate forecasting and timely updates on CRM · Leverage a wide ecosystem of partners to create compelling solutions and close deals · Own the full sales cycle — from prospecting to closing enterprise deals across industries ,focusing on revenue growth and customer relationship management · Collaborate with internal teams such as pre-sales, delivery, and support to ensure customer satisfaction and service delivery excellence · Present and articulate our value proposition in solving business and technology challenges – faster and more efficiently with deep tech at the core · Build and maintain strong relationships with CXOs, VPs, and decision-makers in large enterprises · Possess strong communication and presentation skills, with the ability to engage senior leadership and decision-makers at the Managing Director/Executive Director levels Experience/Knowledge Required Experience: · 5–10 years of experience in enterprise or SAP Sold Sales \ B2B SaaS/tech sales, ideally in AI, HR Tech, Digital Transformation, or CX/EX platforms · Proven track record in consulting, strategy, and advisory services, with a demonstrated ability to grow and nurture client relationships. · Previous experience in selling to Enterprise clients is mandatory · Proven track record of consistently exceeding sales targets in India. · Strong network and experience in enterprise sales cycles in Pune, Mumbai, and/or Bangalore. · Excellent communication, presentation, and negotiation skills. · Strong business acumen and a solution-selling mindset · Ability to thrive in a startup/scale-up environment — self-starter, proactive, and adaptable Personal Skills and Capabilities · Leadership: Demonstrated ability to lead and inspire cross-functional teams and partners in the pursuit of sales targets and customer satisfaction. · Strategic Thinking: Capable of devising and executing long-term sales strategies that align with company goals and market opportunities, particularly in the GCC space. · Relationship Management: Strong interpersonal skills, with an emphasis on building and maintaining deep relationships with senior-level stakeholders (CXOs, Managing Directors) in client organizations. · Communication Excellence: Fluent and articulate communicator, able to craft and deliver compelling presentations and proposals to executive audiences, both internally and externally. · Customer-Centric Approach: A passion for understanding client challenges and tailoring solutions to meet their needs, ensuring long-term value creation and sustained client engagement. · Negotiation Skills: Proven expertise in negotiating and closing complex deals, balancing client needs with organizational objectives. · Problem Solving: Ability to quickly assess situations, identify challenges, and develop effective solutions that address client requirements. · Results-Oriented: A strong focus on meeting and exceeding targets, with a track record of driving business outcomes in a high-pressure, results-driven environment. · Adaptability: Ability to adjust strategies and approaches in a dynamic market environment, ensuring continuous alignment with evolving customer needs and competitive landscapes. · Resilience: Persistence and a proactive mindset in navigating challenges, with a commitment to delivering high performance in a fast-paced, competitive market Bonus Points • Experience selling to CIOs, or Chief Digital Officers. • Background in consultative sales methodologies • Familiarity with AI/ML product positioning or data-driven platforms If interested and the role aligns, please share your updated resume at archana.thakur@gateway-search.com Thank You!

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Cybersecurity Operations Analyst is primarily responsible to monitor, analyze, and resolve onprem and cloud network security devices, security tools, and systems issues. This position will manage technical support requests directly from users as well as prioritize escalations from other team members and field engineers. Our analysts are responsible for maintaining application uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities. The position requires an in-depth understanding of how logical and physical connectivity issues can affect network and systems security posture and transaction quality. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. This position involves shift work with 9 hour shifts between 7 AM and 7 PM based on the published schedule, to cover work 365 days a year. Essential Functions: · Monitor, analyze, and resolve network/cloud security devices, systems, and tools incidents. · Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls, proxies, distributed denial of service systems, data labeling and loss systems, and host-based security controls. · Follow both work instruction playbooks and runbook automations activities. Provide feedback to modify and suggest changes to work instructions for similar impacting events. · Understand and work within established Service Level Agreements (SLA) to ensure timely response. · Support and promote Visa’s Cybersecurity operation standards and excellence. · Continuous improvement of core functions expected from Cybersecurity Operations Center. · Track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality. · Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels. · Solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction. · Measure and review work instructions for accuracy of execution and to drive toward objective response and restoration time frames. Review and solicit improvements through second level support groups and peers. · Maintain and achieve new technical skills through in-house or external trainings by engineering or higher-level support teams. · Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and ask for improvements through second level support groups. · Lead, support, or contribute based on various incident bridges stewardship in support of timely resolution of internal issues. · Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing techniques. · Articulate problem statements with clarity. Consult with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents. · Responsible for the internal and external communication of issues to management, other internal support groups, customer pages, email broadcasts, or verified phone calls. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications : Bachelor's degree, OR 3+ years of relevant work experience Preferred Qualifications : 1. 3 or more years of work experience with a Bachelor’s Degree or 2+ years of work experience. 2. Work experience or training as a Network/Security Operations Engineer, network/security support analyst or experience across multiple technologies such as firewalls including web application firewall, proxies, distributed denial of service systems, data labelling and loss systems. 3. Understanding of network monitoring concepts and management tools. Knowledge of systems, application, and fault monitoring toolsets namely Indeni, Splunk, Moloch, QRadar, Solarwinds, NetCool, or other similar platforms. 4. Functional understanding of packet and protocol from firewall/and other systems through tools such as Wireshark to support troubleshooting activities. 5. Demonstrate knowledge of native cloud-based security monitoring tools. 6. General knowledge of networking and routing topology, cybersecurity frameworks, constructs and auditable standards. 7. Communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process. 8. Understanding, proficiency, or certification of Information Technology Infrastructure Library (ITIL) concepts, preferably with Knowledge of ServiceNow or other incident and change management tools. 9. Familiarity of payment transaction message flows and the diverse types of exceptions that could be encountered resulting in client impacts such as message delivery outages, theft, or fraud. 10. Possess the background, experience, or skills to maintain both central and distributed firewall platforms such as Provider-1, Panorama management and logging infrastructures. 11. MS Office suite functional use. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

While Applying or sharing Email please mention your total experience and relevant experience in OFSAA or similar product production support- Job Summary We are looking for a highly skilled L3 Support Analyst to lead the resolution of high-impact incidents and ensure the stability of OFSAA applications post go-live. This role demands strong technical expertise in OFSAA and Oracle technologies, along with leadership in root cause analysis, incident handling, and preventive solutioning. The ideal candidate will be a hands-on troubleshooter with experience supporting mission-critical financial systems under ITIL-aligned support models. Key Responsibilities Act as the primary escalation point for application incidents, especially Severity 1 issues. Analyze and resolve complex production issues by collaborating with L1/L2/L3, development, and QA teams. Lead Root Cause Analysis (RCA) and implement corrective and preventive actions. Debug and monitor OFSAA batch processes, application logs, and backend services. Participate in ITIL-aligned processes including Incident, Problem, and Change Management. Design and validate deployment plans, including rollback and recovery strategies. Maintain documentation for recurring issues and contribute to the knowledge base. Support client-facing audits related to production systems and ensure compliance. Improve system observability through enhanced monitoring and alerting. Participate in 24/7 on-call rotations for production support. Qualifications & Skills Mandatory: Bachelor’s degree in Computer Science, Information Technology, or related field. 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain. Proficiency in Oracle SQL, PL/SQL, analytical functions, and performance tuning. Expertise in debugging, triaging issues, and data modeling concepts. Experience handling Severity 1 incidents, patch deployments, and production changeovers. Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS). Good-to-Have: Experience in OFSAA product development or implementation. Exposure to leading teams in a support environment (e.g., mentoring L1/L2 teams). Knowledge of ETL workflows, batch job scheduling, and data pipelines. Strong documentation and RCA reporting skills. Understanding of IT audit requirements and compliance standards. Self-Assessment Questions Do I have 5+ years of experience in L3 production support for OFSAA or similar products? Have I independently handled Severity 1 issues in a live production environment? Do I have strong hands-on skills in writing and optimizing Oracle SQL/PLSQL queries? Am I familiar with ServiceNow or My Oracle Support for managing incidents? Do I understand data modelling fundamentals such as tables, views, indexes, and relationships? Am I open to working in shifts and participating in an on-call support rotation? Have I participated in or led RCA documentation and patch deployment activities?

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role: Reporting to an Operations Manager, this position is critical in monitoring and supporting WBD’s Global Network and Infrastructure platforms. Ensuring tickets and issues are escalated accordingly and the Major Incident outage process is followed to ensure speedy communication to our internal teams/executives and customer services teams. Highlights of the roles The position is part of a unified technical operations team that will consist of members from multiple disciplines to form a team capable of providing monitoring and support to all WBD technical infrastructure and where relevant you will escalate to Tier 2/Tier 3 engineers across the globe. This exciting new role has the scope for you to learn and progress into more technical roles within the Technology & Operations teams. Working as part of a team of Tier 1 and Tier 2 operators in our Krakow or Hyderabad locations, the role is responsible for monitoring and providing 1st line (Tier 1) support of WBD’s network, infrastructure and digital services across multiple offices and production centers globally. This role operates on a hybrid model, meaning postholders are expected to work shifts, including weekends and night shifts, and come into the office three times a week to support the business 24x7x365. Your Role Accountabilities: Monitoring all our production network and platforms real time using systems such as Pager Duty, SolarWinds, Service Now, etc. Where possible, resolving issues at the frontline or escalating to the Tier 2/3 engineers and 3rd party providers. Writing of outage notifications and raising, and managing tickets in ServiceNow, following WBD’s Incident Management process. Checking whether changes have impacted the service and advising others accordingly. Ensuring that requests are handled in a timely manner. Maintain Knowledge Base(s) and writing of processes where necessary to help and aid others in the future. Ensure detailed shift handover among colleagues. Provide support to the Operations Manager in the management of high priority outages as needed, providing stakeholder communications at agreed intervals until resolution of the issue with root cause determined. Coordinate with vendors and 3rd party suppliers on relevant issue reporting/resolution, post-incident reports, onboardings, service reviews, and system migrations/deployments. Qualifications & Experiences: The candidate must have the right to work in India to participate in the recruitment process. Flexibility to work early morning, evening, weekend, and overnight shifts. 1+ years providing administrative, troubleshooting, and technical support in a technology department. Experience working with Active Directory. Experience using ServiceNow, PagerDuty, or another similar Service Management tool. Basic knowledge of Networking, Linux, and/or Virtualization is a must. Works well under pressure. Excellent interpersonal skills. Able to communicate technical matters to technical and non-technical audiences. Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements. Excellent English written and verbal communication skills How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Position Overview: The Global Software Category Management specialist will driving Global Consolidation, strategic sourcing, management, and optimization of our software portfolio and delivering significant value through strategic negotiation, innovative contract design. Build supplier resilience, benchmark, cultivating strong relationships with key partners. This critical role will be responsible for developing and executing category strategies that maximize value, mitigate risk, and align with our overall business objectives. The ideal candidate will possess a strong understanding of the software landscape, excellent negotiation skills, and a proven track record of successfully managing complex software relationships and market making. Effectively navigate and collaborate across diverse cultural landscapes, ensuring alignment and success in a global context. Key Responsibilities: Develop and implement comprehensive category strategies for various software categories (e.g., SaaS, infrastructure software, development tools, enterprise applications) based on market analysis, business needs, and total cost of ownership. Drive strategic consolidation while incorporating regional requirements and considerations. Collaborate with internal stakeholders (e.g., IB's, COE's, Finance, Legal, VMO, Purchasing) to understand current and future software needs Identify and analyze key market trends, supplier landscape, and technological advancements within the software industry Lead negotiations for software contracts, licenses, and renewals to achieve optimal pricing, terms, and service levels Conduct regular supplier reviews and drive continuous improvement initiatives. Monitor supplier performance against contractual obligations and KPIs, proactively addressing any issues. Identify and mitigate potential risks associated with software vendors and contracts Effectively communicate category strategies, sourcing decisions, and performance updates to key stakeholders across the organization Act as a subject matter expert on software category management within the company Value Generation & Deal Management - through strategic negotiation and innovative Required Skills & Competencies: Ability to construct complex global IT contract negotiations, including innovative deal structuring and risk mitigation, Strong negotiation skills, with the ability to manage diverse situations and master the intricacies of the art of negotiation. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on software Deep understanding of various software licensing models (e.g., Benchmarking, perpetual, subscription, usage-based, SPLA) and contract terms of leading softwares like Salesfource, Microsoft, SAP, Servicenow...etc Develop and implement comprehensive category strategies for all Salesforce, Microsoft software categories aligned with business objectives and technology roadmap Salesforce - Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Platform, MuleSoft, Tableau, Slack, AppExchange solutions Microsoft - Microsoft 365, Azure, Dynamics 365, Windows Server, SQL Server, developer tools Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant software procurement tools and technologies, strong understanding of risk management and compliance principles related to software. Ability to navigate diverse legal and cultural negotiation styles, adapting strategies to achieve favorable outcomes in various regions Ability to analyze complex data to drive global consolidation and cost optimization Must be able to gain buy in from many different departments and global regions, to achieve compliance Must be able to work with suppliers from many different countries, and be aware of differing business practices. Experience & Qualifications: Certified Procurement Manager (CPM/CPSM) or equivalent certification from a recognized institution (e.g., ISM) and or Bachelor's degree in Supply Chain Management, Business Administration, or a related field; Master's degree preferred. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on software Deep understanding of various software licensing models (e.g., Benchmarking, perpetual, subscription, usage-based) and contract terms of leading softwares like Salesfource, Microsoft, SAP, Servicenow...etc Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant software procurement tools and technologies, strong understanding of risk management and compliance principles related to software. Category Management will actively engage with the six other domains to drive improvements, optimization and value engineering initiatives. This collaboration will focus on enhancing effectiveness, disseminating market insights, sourcing vendors, structuring deals, and facilitating final decisions, all while securing the most favorable and flexible commercial agreements. Trivandrum Kerala India

This position has broad responsibility within Stryker for management and completion of reviews for all aspects of the cyber risk management lifecycle. What you will do: Overall responsibility in providing leadership and drive completion of 3rd party cyber security assessments of vendors and other parties engaging Stryker. Overall responsibility in providing leadership and drive the completion of cyber risk assessments cross functionally. Proactively identify opportunities to drive risk residuals to an acceptable level. Engage with stakeholders and leverage cross functional partnerships with internal business, technology teams, privacy and legal. Triage existing risks Stryker has based on inherent and overall risk to the organization. Overall responsibility in leading the design, implementation, maintenance, and enforcement of cyber risk management policies, procedures, and controls. and ensure they are documented in the cyber risk runbook. Leverage tools such as ServiceNow and OneTrust to streamline and mature risk assessment activities. Identify key program level metrics, e.g. key performance indicators (KPI) and key risk indicators (KRI) to measure the effectiveness of the program and measure the inherent risk to the organization. Drive continuous improvement in the cyber risk assessment process from request intakes, conducting and completion of assessments, establishing controls and gathering evidence of the controls. What you need: Bachelor’s in computer information systems or Information Security or Master’s Degree 15-18 years of experience in Cyber Security and related field Hands on experience in tools like OneTrust Understanding of various Cyber Security Risk Frameworks (NIST 800-300, ISO 27001) Relevant and current industry certification(s): CRISC, CISM, CISSP Possess strong negotiation and leadership skills needed to gain commitments and initiate action to remediate risks and vulnerabilities from the leadership of other teams Experience managing global teams Qualifications & experience: Experience influencing and leading teams via direct or indirect management. Ability to communicate, lead, motivate, encourage, and influence others to perform Proficient in performing assigned duties at a high level of independence under minimal supervision Able to thrive in a fast-paced environment required. Experience in Tools like . Physical & mental requirements: A driven, results-oriented leader will be required to drive results and integrate effectively into the culture. The successful candidate must possess the blend of confidence and humility while instituting metrics and driving accountability across the organization. A driver of change, anticipating the future of the business is expected. The successful candidate must build credibility within the organization at all levels to mobilize teams and lead them in new directions. Strong collaboration and influencing skills are required. The successful candidate must have the ability to persuade and build consensus cross-functionally as an evangelist in a team oriented fashion. He/she must be able to inspire and motivate the organization as the transformation activities continue across IT and within the business. Excellent communication skills. Communication across the enterprise will be important as this leader will often be tasked with leading cross-functional teams as he/she executes these large scale programs and projects. The successful candidate must effectively communicate cross-functionally and at a variety of levels within the organization. Organization & Strategic Agility. The successful candidate must have a high degree of situational awareness and ability to navigate complex issues and channels to successfully deliver solutions in partnership with business and IT leadership teams. High Energy & Stamina. Proven capabilities in persevering through cultural and political hurdles with balanced optimism to drive and deliver on managed service strategies / objectives. Process, Cost & Metrics Champion. Process and continuous improvement zealot with strong analytical skills in identifying and building new opportunities and offerings. Must be able to consistently drive outcomes through influence and measurement rather than through direct control. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Area(s) of responsibility Job Title: ServiceNow Functional Consultant Experience: 4+ Years Location: Noida/ Pune Preferred Job Summary We are seeking a highly skilled and experienced ServiceNow Functional Consultant with a strong understanding of ServiceNow modules including Customer Service Management (CSM) , IT Service Management (ITSM) , Integrations , and IT Asset Management (ITAM) . The ideal candidate will play a key role in understanding business requirements, translating them into functional specifications, and delivering scalable ServiceNow solutions. Key Responsibilities Work closely with business stakeholders to gather and analyze requirements. Design and configure solutions primarily in CSM, ITSM, and ITAM modules. Create functional specifications, process documents, and test cases. Support end-to-end ServiceNow integrations with third-party tools and systems. Collaborate with technical teams to ensure smooth implementation and deployment. Lead functional testing, UAT, and provide go-live support and training. Ensure best practices are followed for ServiceNow configuration and usage. Participate in platform upgrades, testing, and documentation.

Join our Team Job Summary: We are seeking a highly skilled and certified professional with deep expertise in Zabbix, ELK stack, modern monitoring & observability tools, and DevOps practices. The ideal candidate will have strong experience in infrastructure automation, 3rd-party integrations, multi-database environments, and cloud-native deployments. This role demands a proactive problem-solver with a passion for performance, reliability, and scalable solutions in hybrid and cloud environments. Key Responsibilities: Design, implement, and maintain robust monitoring solutions using Zabbix, Grafana, and the ELK stack (Elasticsearch, Logstash, Kibana). Develop automation scripts and CI/CD pipelines using Python, Golang, Jenkins, and GitOps practices. Collaborate with development and operations teams to implement observability standards across environments (on-prem & cloud). Maintain, optimize, and troubleshoot integrations with BMC Remedy, ServiceNow, or other ticketing systems. Manage and support diverse database environments: MariaDB, MongoDB, MySQL, PostgreSQL, Oracle. Provide support for both Linux and Windows based systems in production. Design and support microservice deployment workflows using GCP, GKE, and container orchestration tools. Work closely with platform and application teams to ensure end-to-end visibility and service reliability. Drive best practices for infrastructure-as-code, environment provisioning, and configuration management. Lead efforts on third-party integrations to enhance platform functionality and automation. Required Skills & Experience: Proven experience with Zabbix, ELK, and Grafana for real-time monitoring and logging. Hands-on experience with DevOps tools and CI/CD pipelines (Jenkins, Git, etc.). Strong scripting and automation experience in Python, Shell, Golang, or Java Spring Boot. Solid understanding of GCP services and GKE orchestration; GCP certification is highly preferred. In-depth experience working with databases like MongoDB, MySQL, MariaDB, PostgreSQL, Oracle. Working knowledge of BMC ITSM, Remedy, or similar ITSM/ticketing platforms. Proficiency in administering Linux and Windows environments. Experience with infrastructure monitoring, alerting, log management, and performance tuning. Familiarity with third-party integrations (REST APIs, Webhooks, etc.) and system interoperability. Strong understanding of cloud-native architectures, service reliability, and infrastructure scaling. Preferred Qualifications: GCP Professional or GKE certification. Experience with Terraform, Ansible, or similar IAC tools. Familiarity with container security and compliance frameworks. Exposure to enterprise-grade SRE/Observability practices. CP Professional Cloud Architect / GKE Certified Experience Level : 6+ Years Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Bangalore Req ID: 770694

Job Title: DevOps Architect Location: [Hyderabad] Reports To: CTO / Head of Engineering Job Summary: We are seeking an experienced DevOps Architect to design, implement, and manage scalable and secure DevOps solutions across our software development lifecycle. The ideal candidate will lead the adoption of automation, CI/CD pipelines, cloud infrastructure, and best practices to enhance delivery speed, quality, and reliability. Key Responsibilities: Design and implement robust DevOps architectures and strategies aligned with business goals. Lead the creation and maintenance of Continuous Integration and Continuous Deployment (CI/CD) pipelines. Automate infrastructure provisioning, configuration management, and deployment processes using Infrastructure as Code (IaC) tools. Collaborate closely with development, QA, and operations teams to foster a culture of automation, collaboration, and continuous improvement. Evaluate, recommend, and implement DevOps tools and platforms including cloud providers (AWS, Azure, GCP). Monitor system performance, availability, and security; define and implement disaster recovery strategies. Establish and enforce security best practices in the deployment pipeline and infrastructure. Mentor and guide development and operations teams on DevOps best practices and tool usage. Drive the migration of legacy systems to cloud-based, containerized environments (Docker, Kubernetes). Stay current with industry trends and emerging technologies to continuously improve DevOps processes. Preferred Qualifications Proven experience designing and leading DevOps architectures in complex, enterprise-scale environments. Expertise with CI/CD platforms (e.g., Jenkins, Azure DevOps, GitHub Actions). Strong knowledge of cloud services (AWS, Azure, GCP) and Infrastructure as Code frameworks. Familiarity with observability tools such as Prometheus, Grafana, ELK, or Datadog. Experience integrating DevOps pipelines with ServiceNow or similar ITSM platforms. Understanding of DevOps for both custom applications and packaged platforms (e.g., Salesforce, SAP). Excellent analytical, communication, and stakeholder management skills.

Do you thrive in fast-paced environments where people planning and precision go hand in hand? We’re on the lookout for a Resource Management Officer to help streamline our global staffing operations. You’ll work at the heart of our project planning engine, coordinating, tracking, and aligning people with opportunities. This is a fantastic opportunity to grow in a global tech consultancy, contribute to real-time decision-making, and gain broad exposure across delivery, HR, and operations. What will you do? We are seeking a hands-on and detail-oriented Resource Management Officer to support our global staffing processes. You will report to the RMO Manager and work closely together with delivery teams and project leads to ensure optimal resource allocation across projects and entities. Scope of work: Maintain an accurate overview of resource availability and skills across the organization. Support project staffing by coordinating resource allocations, tracking utilization, and escalating issues when needed. Analyze capacity, forecast demand, and flag risks or gaps in upcoming project plans. Collaborate with various stakeholders (Recruitment, Delivery, Finance) to balance resource needs. Ensure staffing decisions align with internal policies, team satisfaction, and business priorities. Help implement and manage tools used for RMO operations (e.g., resource management platforms or Excel models). What we ask of you 3 to 5 years of experience in resource coordination, project staffing, or operational planning, preferably in IT services or consulting. Ability to analyze resource demand and availability and match the right people to the right roles. Comfortable with Excel, Smartsheet, or professional services tools (ServiceNow, OpenAir, etc.). Good understanding of skills mapping, capacity tracking, and basic project planning principles. Strong communication and follow-up skills. You’re able to coordinate between multiple teams and functions effectively. Comfortable with working across time zones and in a fast-paced, deadline-driven environment. Detail-oriented and structured, with a knack for spotting issues and inconsistencies. Ability to prioritize and balance multiple requests while ensuring fairness and transparency. High degree of integrity and confidentiality, especially when dealing with sensitive allocation or performance information. What’s in it for you Competitive salary Provident fund Employee health insurance 24 days of annual leave Modern laptop Internet, transportation and phone allowance A modern, flexible, and multicultural workplace at an innovative and global company Ambitious and kind colleagues from all over the world Our culture Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!). Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills. About Plat4mation We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance. Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application. Interested? Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.india@plat4mation.com or apply directly by filling out the form below.

Are you ready to take ownership of building a high-impact Resource Management Office? At Plat4mation, we’re looking for a strategic, people leader who can turn complex workforce planning challenges into smooth and scalable operations. As our RMO Manager, you’ll play a crucial role in shaping how we manage talent across regions, balancing delivery excellence with employee growth and satisfaction. If you're driven by structure, visibility, and unlocking people potential, this is your chance to lead the charge. What will you do? We are looking for an experienced and strategic Manager - Resource Management Office (RMO) to lead and build our India-based RMO team. This role will act as a key enabler of our global staffing and workforce planning capabilities, ensuring the right people are on the right projects at the right time. Scope of work: Act as a strategic partner to business and delivery leaders to align staffing strategies with organizational goals. Balance employee satisfaction with utilization targets and project allocation demands. Design and implement guidelines, tools, and standardized processes for global resource management. Lead capacity planning cycles and implement mitigation strategies for resource surplus or shortage. Identify and proactively address talent gaps for current and future delivery needs. Review and approve/deny resource allocation requests in collaboration with project and delivery leads. Define and track key performance indicators (KPIs) to measure resource management effectiveness. Support team expansion and ensure continuity during transitions or changes in team structure. Collaborate with stakeholders to understand project requirements, resource demands, and constraints. Forecast resource needs, analyze availability, and identify potential risks or bottlenecks. Monitor resource utilization and availability, driving continuous optimization across projects. Resolve resource conflicts by working with project managers and relevant stakeholders. Build and maintain strong relationships with internal stakeholders to ensure alignment and communication. Provide regular reporting and insights on resource performance and capacity to senior management. Lead process improvements using technology and best practices to enhance resource efficiency. Stay informed on industry trends and evolving resource management practices to drive innovation. What we ask of you 8+ years of experience in Resource Management, Workforce Planning, or Project Operations in a consulting or IT environment. Proven experience in building or scaling a Resource Management Office or function. Strong strategic thinking and analytical skills, with the ability to translate business needs into scalable resource planning. Proven stakeholder management skills, especially in matrixed or global organizations. Hands-on experience with resource management tools, capacity planning models, or PSA platforms (e.g., ServiceNow, SAP, Mavenlink, Anaplan). Ability to build and present reports, dashboards, and capacity/utilization models. Strong knowledge of project lifecycle planning, forecasting, and FTE allocation strategy. Demonstrated ability to drive change, implement processes, and coach teams through transitions. Excellent interpersonal and communication skills, comfortable engaging with leadership and operational teams alike. Experience in talent development planning or working closely with HR to align people plans with organizational growth. What’s in it for you Competitive salary Provident fund Employee health insurance 24 days of annual leave Modern laptop Internet, transportation and phone allowance A modern, flexible, and multicultural workplace at an innovative and global company Ambitious and kind colleagues from all over the world Our culture Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!). Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills. About Plat4mation We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future proof our solutions by enabling our customers to continually measure and improve performance. Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application. Interested? Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.india@plat4mation.com or apply directly by filling out the form below.

Location : Hyderabad Mandate Skills: ServiceNow, IRM, SecOps, GRC, Governance, risk, and compliance Designing Solutions: Apply technical knowledge to drive outcomes for customers. Ability to work and problem solve independently on initiatives that align to the broader software engineering strategy. Proficient at designing solutions within core framework of software products within the team. Participate in low level design for the product area within the Team. Designing, building, and maintaining ServiceNow applications and modules based on best practices. Assisting in the design, configuration, customization, development, and testing of ServiceNow applications, specifically focused on Integrated Risk Management (IRM) and Security Operations (SecOps), including these applications: IRM - Policy and Compliance Management IRM - Risk Management IRM - Vendor Risk Management IRM - Audit Management SecOps – Vulnerability Response Providing support and/or troubleshooting for existing ServiceNow applications, including Incident Management, Problem Management, Change Management, and Knowledge Management. Documenting development work, creating technical documentation, and participating in knowledge-sharing activities. Collaborating within the Team: Participate in team’s collaboration sessions to provide technical expertise to solve a problem/remove technical roadblocks for the team. Participate in product planning and implementation, helping teams understand and decompose work. Working with stakeholders to understand and gather requirements for ServiceNow development projects. Ensures data quality under the guidance of a more senior team member or manager. Participating in quality assurance testing and debugging of ServiceNow applications. DevOps: Staying current with the latest ServiceNow features, functionalities, and best practices. Works on most phases of application development independently but works under the direction of a more senior team member or manager. Required Qualifications: Bachelor’s degree or equivalent experience in Computer Science, MIS, mathematics, or related field. 6+ years of experience in ServiceNow development, including application development, configuration, and customization. Experience configuring, implementing, and/or supporting ServiceNow modules, including the following in order of preference: Integrated Risk Management (IRM) (Policy and Compliance Management, Risk Management, Vendor Risk Management, Audit Management); Security Operations-Vulnerability Response; Incident, Problem, Change, and Knowledge Management; Service Catalog, Service Portal, and/or CMDB. Solid understanding of databases. Strong understanding of JavaScript, HTML, CSS, and other web development technologies. Familiarity with ITIL and IT service management principles. Excellent problem-solving skills and the ability to troubleshoot complex issues. Experience developing user stories via refinement. Experience with test case development, automation, and execution. Strong written and verbal communication skills, with the proven ability to work effectively in a team environment. Preferred Qualifications: ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification. ServiceNow development experience of workflows, business rule, client script, script include, UI policies, security rules, etc. Experience with other scripting languages, such as Python, PowerShell, or AngularJS. Familiarity with Agile development methodologies, such as Scrum or Kanban. Knowledge of ITIL processes, including Incident, Problem, Change, and Knowledge Management. Experience with ServiceNow integrations, such as LDAP, SSO, or other third-party applications. Understanding of database design and data modeling concepts. ServiceNow upgrades and patch management experience. Demonstrated deep expertise with one or more Information Security domains. Understanding of Information Security policies, standards, processes, and risk appetites. ITIL Certification.

Job Title: ServiceNow Developer - ITOM Experience : 5-8 Years Location : Hyderabad Notice Period : Need immediate joiners (Max 30 Days) Mandate Skills : ServiceNow, ITOM, Discovery, Event Management Job Overview: As a ServiceNow Developer, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization. Responsibilities: Requirements Analysis: Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications. Design and Development: Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components. Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database) Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB. Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management. Develop and maintain integrations between ServiceNow and other monitoring tools and systems.

We are looking to hire a ServiceNow Engineer - Remote who will be responsible for designing, developing, and implementing solutions on the ServiceNow platform for our client based in Dubai – which is one of the largest companies in the region. This position is a contract role with an initial duration of 12 months and is renewable . We are looking for a passionate ServiceNow Engineer who can lead platform enhancements and ensure ServiceNow is aligned with IT service management and business objectives. You should also have experience in developing custom applications, integrating third-party systems, and working with modules such as ITSM, and ITOM and ServiceNow Service Portal. Key responsibilities: Design and implement ServiceNow applications, workflows, and modules (e.g., Incident Problem, Change, CMDB, Discovery). ServiceNow Service Portal: Custom widget development, UI policies, and portal configuration. IT Service Management (ITSM): Incident, Problem, Change, Request, and Knowledge Management modules. Integrations: REST/SOAP APIs, MID Server configurations, and third-party tool integrations. IT Infrastructure Management (ITIM): CMDB, Discovery, and Asset Management. Experience in ITOM module. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Manage integrations using REST and SOAP. Knowledge, skills & experience: Minimum 5 years of hands-on experience with the ServiceNow platform. Strong understanding of ServiceNow architecture and module development. Experience with system integrations, web services, and APIs. Familiarity with Agile/Scrum practices is a plus. Strong communication and documentation skills. Availability: Preference will be given to candidates available immediately or a maximum 30 days after accepting the offer. We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details. We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps

Job Title: ServiceNow ITOM Developer Skills: ITOM, Discovery, Event Management & Service Mapping Experience: 5 - 12 years Location: Greater Noida, Pune & Bengaluru Notice: Immediate to 60 days joiners are preferable We at Coforge are hiring ServiceNow ITOM Developers with the following skillset: Analyzing business requirements, designing & developing implementing solutions on the ServiceNow platform. Collaborate with cross - functional teams to ensure the successful delivery of ServiceNow applications & modules, meeting the organization's needs. Requirements Analysis: Collaborate with business analysts & stakeholders to understand and translate business requirements into technical specifications. Design and Development: Design & develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. Customize & configure workflows, forms, fields, scripts, business rules, UI policies and other ServiceNow components. Implement & configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management and CMDB (Configuration Management Database). Collaborate with infrastructure & operations teams to ensure accurate and up - to - date configuration data within the CMDB. Monitor & manage infrastructure events, alerts, and incidents using ServiceNow Event Management. Develop & maintain integrations between ServiceNow and other monitoring tools and systems. Integration: Integrate ServiceNow with other systems & applications as needed. Develop & maintain integrations using web services, APIs and other integration technologies. Collaboration: Work closely with cross - functional teams, including system administrators, business analysts, & quality assurance teams, to deliver high - quality solutions. Collaborate with stakeholders to gather feedback & make necessary adjustments to meet evolving business needs. Testing & Quality Assurance: Conduct unit testing & participate in quality assurance activities to ensure the reliability and functionality of developed solutions. Documentation: Create & maintain technical documentation, including design specifications, user guides, and test plans. Support & Maintenance: Provide ongoing support & maintenance for ServiceNow applications, troubleshooting & resolving issues promptly. Training: Train end - users & support teams on new features and functionality. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations & customizations. Strong understanding of ITSM & business process automation concepts. Proficient in JavaScript, HTML, CSS & other web technologies. Experience with ServiceNow integrations & web services. ServiceNow certification(s) is a plus. Skills: ServiceNow development skills. Strong analytical & problem - solving abilities. Excellent communication & collaboration skills. Ability to work in a fast - paced & dynamic environment. Detail - oriented with a commitment to delivering high-quality solutions.

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it. Mandatory Skills: Native Hana Developer (Table Functions , SQL script, CV, Database Procedure), with basic understanding of SLT/SDA. HANA Studio/Web IDE SAP ABAP, ODATA Good to have Skills: Agile tool & ServiceNow for Incident Basic functional understanding of Manufacturing Detailed JD: As an expert SAP Native HANA developer, he/she should understand business processes and technical architecture of Airbus SAP landscape and follow SAP best practices and Golden rules. The candidate will join the E2E Planning and Logistics Solutions team providing digital solutions to manage business processes throughout the Airbus group wide. As such, he/she needs to have a strong customer focus. The candidate will work in an international, distributed and multi-functional team; using an agile mind-set and methodology. Good experience in Developing HANA Objects ( Table Functions , SQL, CV, Database Procedure, ...) Job Scheduling and Performance Monitoring on SAP HANA. Good in performance analysis. Knowledge on SLT/SDA Preferable to have 1 year of experience in SAP ABAP or ABAP on HANA development. Experience in working with code versioning => HANA Studio , Web IDE Total Experience Expected: 04-06 years Qualifications B.Tech Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Job Title: ServiceNow IRM Developer Skills: ServiceNow, IRM, GRC, Governance, Risk, IT Audit & Compliance Experience: 5 - 13 years Location: Greater Noida, Hyderabad & pune Notice: Immediate to 60 days joiners are preferable We at Coforge are hiring ServiceNow IRM Developers with the following skillset: Apply technical knowledge to drive outcomes for customers. Ability to work & problem - solve independently on initiatives that align with the broader software engineering strategy. Proficient at designing solutions within the core framework of software products within the team. Participate in low - level design for the product area within the team. Designing, building & maintaining ServiceNow applications and modules based on best practices. Assisting in the design, configuration, customization, development & testing of ServiceNow applications, specifically focused on Integrated Risk Management (IRM) & Security Operations (SecOps), including the following applications: IRM - Policy and Compliance Management, IRM - Risk Management, IRM - Vendor Risk Management, IRM - Audit Management & SecOps - Vulnerability Response Providing support and / or troubleshooting for existing ServiceNow applications, including Incident Management, Problem Management, Change Management & Knowledge Management. Documenting development work, creating technical documentation & participating in knowledge - sharing activities. Participate in team collaboration sessions to provide technical expertise to solve a problem / remove technical roadblocks for the team. Participate in product planning & implementation, helping teams understand and decompose work. Working with stakeholders to understand & gather requirements for ServiceNow development projects. Ensures data quality under the guidance of a more senior team member or manager. Participating in quality assurance testing & debugging of ServiceNow applications. Staying current with the latest ServiceNow features, functionalities & best practices. Works on most phases of application development independently but works under the direction of a more senior team member or manager. Bachelor’s degree or equivalent experience in Computer Science, MIS, mathematics, or related field. 6+ years of experience in ServiceNow development, including application development, configuration & customization. Solid understanding of databases. Strong understanding of JavaScript, HTML, CSS & other web development technologies. Familiarity with ITIL & IT service management principles. Excellent problem - solving skills & the ability to troubleshoot complex issues. Experience developing user stories via refinement. Experience with test case development, automation & execution. Strong written and verbal communication skills with the proven ability to work effectively in a team environment. ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification. ServiceNow development experience in workflows, business rules, client scripts, script includes & UI policies, security rules, etc. Experience with other scripting languages, such as Python, PowerShell, or AngularJS. Familiarity with Agile development methodologies, such as Scrum or Kanban. Experience with ServiceNow integrations like LDAP, SSO, or other third-party applications. ServiceNow upgrades & patch management experience. Demonstrated deep expertise in one or more Information Security domains. Understanding Information Security policies, standards, processes & risk appetites. ITIL Certification.