We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call kishore 9176149292 for more info Thanks, kishore 9176149292

Location: Pune-Hybrid working Status: Permanent, Full Time Number of position: 3 Work mode and time: Rotational Shift Package: Competitive Salary (fixed), 5 Day Working Week, Flexible Working (with one-off allowance and 2 Days in the office), Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme. Who’s Instem? Well, we’re a global provider of bespoke industry leading software solutions and services, which enables our clients to ‘bring life enhancing products to market faster’. We boast over 700 pharmaceutical clients (including all the top 20!), ranging from small to enterprise-sized organizations. Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission! What’s the culture/environment like? Although we’re a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility (minimal micromanagement) and empowerment - we want you to be accountable for your success! We’ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths. Why are we hiring a Client Support Specialist ? We’re on the hunt for a Client Support Specialist as part of our company’s growth. The mission of the Client Support Specialist is to provide advanced technical expertise to d-wise customers requesting technical support via the Instem support ticketing system. This role will include tasks such as analyzing problems, providing technical expertise, customer interaction, and troubleshooting/resolving complex technical issues. The Client Support Specialist is a critical role at Instem and requires in-depth technical system knowledge and customer interaction of the highest standard and professionalism. What to expect? Facilitate the support process by helping solve SAS technical issues Triage, troubleshoot, and resolve technical issues Respond to support requests from a range of Instem customers via the online support portal Play a key role in developing, deploying, supporting technology tools, solutions, and processes Document, track, and monitor support tickets to ensure timely resolution Follow the company’s Quality Management System process to ensure all work is handled securely, professionally and diligently. SAS Environment Management which includes installing, configuring, and maintaining SAS software, including patches and upgrades. Performance Optimization which includes monitoring SAS environment to ensure high availability and performance. Provide training and guidance to users on SAS tools and best practices. Collaborate with vendors for technical support and licensing management. Skills You’ll Need Bachelor’s degree or equivalent education and related training Experience with trouble ticketing systems (e.g., JIRA, ServiceNow, Zendesk, etc.) Strong proficiency with operating systems (e.g., Linux and Windows Administration) and tools (e.g., Microsoft Office, Excel, Powershell) Knowledge of SAS applications utilized by d-wise customers including SAS products such as Base SAS, SAS Enterprise Guide, SAS Grid, SAS Studio, SAS Management Console Strong knowledge of SAS architecture, configuration, and maintenance. Excellent communication skills Experience working with external clients Strong analytical and problem-solving skills We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you! An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Instem stores and processes data using an Applicant Tracking System (ATS). Click below for more information regarding our privacy policy(https://www.instem.com/privacy/). Show more Show less

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). Good knowledge of ServiceNow and ITIL. Understanding Scrum Methodology. Strong engagement, communication and facilitation skills. ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services

Seeking a skilled ServiceNow Developer (4–6 yrs exp.) with expertise in ITSM, ITAM, CMDB, scripting, and integrations. Immediate joiner preferred. CSA/CAD certs a plus. Contract: 6 months onsite in Gurgaon.

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace. With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations. Responsibilities Collaborate with cross-functional teams to translate business needs to technical implementation. Hands on experience with ServiceNow configurations Hands on experience with script based ServiceNow components such as business rules, script includes, client scripts, UI pages etc . Hands on experience with ServiceNow Workflows and customisations Hands on experience ServiceNow UI Builder, Flow designer Knowledge of ServiceNow development best practices. Knowledge of ServiceNow platform administration. Knowledge and experience on service portal with experience coding in Scripts, Angular is a big advantage. Experience with integrations to other systems using the MID server and direct/Scripted web services. ITAM/ITOM experience is added advantage with ServiceNow CMDB, Asset Management, OMT experience (anyone of these or more) Architectural and hands-on Integrations experience with other Enterprise applications. Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP. Desired ServiceNow Trainings/Certifications: ServiceNow System Administration, CSM, ITSM etc. Opportunities for growth: Certifications upon confirmation as a Full-Time Employee. Requirements Mandatory: Discovery CIS certification and CMDB micro-certification Degree in Computer Science, Computer Engineering, Software Engineering, or related discipline. Strong development experience in ServiceNow (minimum 5 years in ServiceNow) Good communication skills Strong Experience in ServiceNow ITSM, CSM (Customer Service Management) implementation and administration. Experienced in managing a team of developers Show more Show less

Location: Ahmedabad / Vadodara Job Type: Full Time / Onsite Department: Salesforce Business Applications Shift: General or evening based on project requirements Experience: 4+ Years Job Summary: We are looking for a Senior Salesforce Developer with 4+ years of experience in building and maintaining scalable solutions on the Salesforce platform. The ideal candidate must have strong expertise in Lightning Web Components (LWC) , Apex programming , and Salesforce configurations. This role requires hands-on experience in system integration, data migration, performance tuning, and the use of Salesforce development tools. A solid understanding of SOQL, Salesforce security models, and web services is essential. Proficiency in JavaScript and front-end frameworks like AngularJS and jQuery is highly desirable. Familiarity with Agile/Scrum methodologies and Salesforce certifications will be a plus. Experience with Apttus CPQ/CLM solutions is preferred , but not mandatory. Strong communication skills, a collaborative mindset, and the ability to work across technical and business teams are critical to success in this role. Must Have Skills: Minimum 4 years of experience in Salesforce Development role Solid foundation in programming and demonstrated development of scalable Apex & Trigger Must have experience of Lightning Web Component (LWC) Development. Must have Salesforce Configurations & Admin Knowledge (e.g. Flow, Data Load, Permission Set) Ability to Design & Develop Optimized & Scalable Solution. Should have good Debugging skills Ability to integrate and migrate data from external systems into Salesforce. Good knowledge and understanding of web services. Excellent understanding of Salesforce.com’s Platform & governor Limits Must be good at communication & Team Player Good To Have Skills: Experienced with Salesforce.com developer toolkit including Visual Studio, IDE, Migration Tool, GIT Experience of Quote-to-Cash application, including Conga/Apttus CPQ and Conga/Apttus CLM. Experience of Partner Communities Experience of working on Sales, Service & Field Service Cloud Good to have experience in JIRA, ServiceNow, Or any project management tool: MS Project, Smartsheet, etc. Key Responsibilities: Collaborate with the Business Analyst and Solution Architect to understand requirements and develop the design and solution. Implement Bug Free & Scalable Solution Create Technical Design Document Work closely with BA to perform Unit Testing. Work with BA & Release Management team to deployment to Production. Should be able to work as an independent team member, capable of applying judgment to plan and execute your tasks. Preferred Certifications (Optional): Salesforce Platform Developer Salesforce Administrator Show more Show less

Company Overview Iassess Consultants is a leading consulting firm dedicated to providing innovative solutions that drive operational excellence. Our mission is to empower organizations through effective configuration management and asset strategy planning. With a commitment to integrity, client satisfaction, and continuous improvement, our team is passionate about helping clients achieve their business objectives through tailored consulting services. Join us to be a part of a dynamic work culture that values collaboration, creativity, and professional growth. Experience: Relevant experience in CMDB and Asset Management required Job Overview Seeking an experienced Configuration and Asset Manager to lead the implementation and management of CMDB (Configuration Management Database) and asset-related processes. The role requires strong hands-on experience in CMDB and IT Asset Management , along with the ability to define and drive standardized practices for maintaining configuration data integrity. Key Responsibilities Define, document, and implement processes for CMDB and Asset Management Ensure completeness, correctness, and compliance of CMDB data from multiple sources Coordinate with cross-functional stakeholders to enhance CMDB data quality Manage the lifecycle of configuration items (CIs) and assets Perform regular audits and ensure alignment with compliance requirements Resolve data discrepancies and improve system integrations impacting CMDB Required Skills Strong hands-on experience in CMDB, Asset Management, and Configuration Management Background as a ServiceNow Developer, with progression into CMDB/Asset Manager roles Demonstrated ability in defining and executing CMDB governance processes Familiarity with integrating CMDB data from diverse sources Strong stakeholder coordination and communication skills Nice To Have ITIL certification Experience with process automation tools and reporting dashboards Understanding of regulatory requirements around IT asset and configuration data Skills: reporting dashboards,cmdb,itil certification,configuration management database,stakeholder coordination,communication skills,asset management,servicenow,configuration management,cmdb governance,servicenow developer,automation,process automation Show more Show less

Job Title - Testing Analyst, Corporate Technology Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com. This position is remote and is based in Bangalore, India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. www.astellas.com . This position is based in Bengaluru and will require some on-site work. Purpose And Scope As individual contributor of a team of individuals in a specific area of digital expertise, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components – Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement. A Testing Analyst is responsible for designing, implementing, and overseeing the quality assurance and testing protocols for their company's products to ensure they meet industry and company standard. The role requires a blend of business acumen, understanding of technical architectures, and the ability to communicate effectively with both business stakeholders and technical teams This role requires a meticulous approach to testing and a deep understanding of various testing methodologies and tools. You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field. Essential Job Responsibilities Agile Collaboration and Communication: Actively participate in all phases of the Agile development process, including planning, refinement, review, and retrospective meetings. Work closely with the Product Owner to understand requirements and ensure that acceptance criteria are clear and testable. Communicate effectively with developers and other team members to ensure a mutual understanding of the product and its challenges. Test Planning and Execution: Develop and maintain test strategies and plans that align with the sprint goals and overall project objectives. Create detailed, effective test cases and scripts based on user stories and acceptance criteria. Execute manual and automated tests during sprints to ensure continuous integration and deployment readiness. Quality Assurance and Control: Serve as a quality gatekeeper, ensuring that all deliverables meet the required standards before they are deployed. Monitor all stages of software creation to identify system malfunctions and help diagnose software issues. Defect Management: Identify, log, and track defects and inconsistencies. Work closely with the development team to facilitate quick resolutions. Provide feedback and recommendations to developers on software usability and functionality. Automation and Tool Utilization: Implement and manage testing tools and frameworks to support effective testing and results reporting. Contribute to the enhancement of automated testing practices and tools. Continuous Improvement: Participate in retrospective meetings to suggest improvements to make the development process more efficient. Stay up to date with new testing tools, methodologies, and best practices in Agile testing. Qualifications Required Bachelor’s degree in Computer Science, Engineering, or related field Minimum 3 years’ proven experience as a Test Analyst, Test Engineer or similar role Experience working on ServiceNow & Walkme applications. Certifications such as ISTQB or CSTE is preferred Individual to have hands-on experience in testing in at least 2 of the 5 business areas: Content, Data, and Protection Management (Corporate Websites, OpenText Content Manager, ControlPoint, OneTrust, etc.) Supplier and Contract Management (ARAVO, MyContract, myBuy, OnSpring (Savings Tracking), Vizibl (Supplier Tool) , etc.) Compliance, Risk, and Audit Management (Riskonnect, Klaxon, Auditboard, ECAP - Corestream, Ethics Point, Echo, PWC THUB, Red Flag, Onit, Workshare, etc.) Learning Management (EBSCO, NXLevel, Harvard, etc.) Business Life Cycle (Sigma, Wave, Anaqua, Asana, etc.) Strong knowledge of software QA methodologies, tools, and processes Knowledge of integration with 3PL warehouse solutions. Experience in writing clear, concise, and comprehensive test plans and test cases Hands-on experience with both white box and black box testing Experience with automated testing tools Excellent analytical and problem-solving skills Strong organizational and project management skills Excellent communication and teamwork skills Experience with performance and/or security testing Familiarity with programming languages and scripting preferred Preferred Life Sciences / Pharma industry experience Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery Strong knowledge of testing processes and methods, and in using testing tools like ALM Knowledge of low code automation test tools Working Environment At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Category Platformx Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans Show more Show less

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong here! This position is based in Bangalore, India. We recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with the Responsible Flexibility Guidelines. Purpose And Scope This role will work closely with other members of the DigitalX Contracting team in managing the purchase order process from requisition through approvals and issuance. This role will also be responsible for ensuring invoicing accuracy and maintaining effective communication with internal stakeholders and vendor Accounts Receivable departments. Responsibilities And Accountabilities Purchase Order Management: Raise requests, review, and process purchase orders in accordance with company policies and procedures, ensuring accuracy and completeness. Invoicing Support: Work with DigitalX stakeholders and Astellas vendors to answer questions and resolve invoicing discrepancies and issues. Vendor Communication: Serve as the primary point of contact for vendors regarding purchase order and invoicing inquiries, resolving any discrepancies or issues promptly. Data Analysis: Analyze purchasing and invoicing data to identify trends, discrepancies, and opportunities for process improvement. Reporting: Generate and maintain reports related to purchase orders and invoicing, providing insights to management as needed. Collaboration: Work closely with cross-functional teams, including Procurement, DigitalX Finance, and other DigitalX teams, to ensure alignment and efficiency in the Procure-to-Pay process. Process Improvement: Identify and recommend improvements to purchasing and invoicing processes to enhance efficiency and accuracy. Required Qualifications Degree in Business Administration, Finance, Accounting, or related field. 6+ years of experience in Procure-to-Pay processes. Strong analytical skills and attention to detail. Experience working in a global organization across multiple legal entities in multiple geographies. Proficiency in SAP, Ariba, and Microsoft Office Suite, particularly Excel. Excellent communication and interpersonal skills, with the ability to work collaboratively with vendors and internal teams. Preferred Qualifications Experience working in the Pharmaceutical or other highly regulated industry. Experience with ServiceNow, or Data Visualization tools (e.g. Qlik, PowerBI). Experience working in an IT organization and/or with IT vendors. Category Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans Show more Show less

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases - Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems Incident Management : - Monitor and manage incident tickets related to SAP Fieldglass - Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs - Collaborate with SAP and third-party vendors to resolve complex incidents and bugs User Support & Training : - Provide L2/L3 support to end-users and super users - Handle user access, role creation, and permission-related tasks within Fieldglass - Conduct user training sessions and create knowledge articles, user guides, and SOPs - Support user acceptance testing (UAT) and post-go-live activities Required Skills : - 4+ years of hands-on experience in SAP Fieldglass with minimum 1 full-cycle implementation - Strong knowledge of SAP Fieldglass modules : CWM, SOW, Services Procurement - Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems - Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management - Strong analytical and problem-solving skills - Excellent communication and stakeholder management skills Preferred Skills : - Experience working in Managed Services or Support Projects - Knowledge of Master Data Management and Workflow Management in Fieldglass - SAP Fieldglass Certification is an added advantage Educational Qualifications : - Bachelors degree in Computer Science, Information Systems, HR, or related field - SAP Fieldglass training or certification preferred.

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases - Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems Incident Management : - Monitor and manage incident tickets related to SAP Fieldglass - Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs - Collaborate with SAP and third-party vendors to resolve complex incidents and bugs User Support & Training : - Provide L2/L3 support to end-users and super users - Handle user access, role creation, and permission-related tasks within Fieldglass - Conduct user training sessions and create knowledge articles, user guides, and SOPs - Support user acceptance testing (UAT) and post-go-live activities Required Skills : - 4+ years of hands-on experience in SAP Fieldglass with minimum 1 full-cycle implementation - Strong knowledge of SAP Fieldglass modules : CWM, SOW, Services Procurement - Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems - Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management - Strong analytical and problem-solving skills - Excellent communication and stakeholder management skills Preferred Skills : - Experience working in Managed Services or Support Projects - Knowledge of Master Data Management and Workflow Management in Fieldglass - SAP Fieldglass Certification is an added advantage Educational Qualifications : - Bachelors degree in Computer Science, Information Systems, HR, or related field - SAP Fieldglass training or certification preferred.

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement. Key Responsibilities : Implementation & Configuration : - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement - Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases - Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems Incident Management : - Monitor and manage incident tickets related to SAP Fieldglass - Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs - Collaborate with SAP and third-party vendors to resolve complex incidents and bugs User Support & Training : - Provide L2/L3 support to end-users and super users - Handle user access, role creation, and permission-related tasks within Fieldglass - Conduct user training sessions and create knowledge articles, user guides, and SOPs - Support user acceptance testing (UAT) and post-go-live activities Required Skills : - 4+ years of hands-on experience in SAP Fieldglass with minimum 1 full-cycle implementation - Strong knowledge of SAP Fieldglass modules : CWM, SOW, Services Procurement - Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems - Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management - Strong analytical and problem-solving skills - Excellent communication and stakeholder management skills Preferred Skills : - Experience working in Managed Services or Support Projects - Knowledge of Master Data Management and Workflow Management in Fieldglass - SAP Fieldglass Certification is an added advantage Educational Qualifications : - Bachelors degree in Computer Science, Information Systems, HR, or related field - SAP Fieldglass training or certification preferred.

Bachelor's degree in Computer Science, Information Systems, or a related field. 03 to 05 years of hands-on experience in ServiceNow development with a focus on Integrated Risk Management (IRM) and/or Governance, Risk, and Compliance (GRC). Proficient in designing, developing, and testing ServiceNow applications, customizations, and workflows specifically for IRM modules. Strong knowledge of JavaScript, Glide API, ServiceNow Script Includes, Business Rules, Client Scripts, and UI Policies. Experience in implementing and configuring ServiceNow IRM modules such as Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management. Ability to build and customize ServiceNow applications using App Engine Studio and Flow Designer. Experience integrating ServiceNow with third-party systems using REST/SOAP APIs. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Maintain existing automation test frameworks Collect and report quality metrics from test execution Work with developers to design specific testing strategies for features being developed and automate them Create comprehensive test plans; execute and automate them Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Hands-on experience with prompt engineering: ability to craft, test, and optimize prompts for task accuracy and efficiency 2+ years of experience with technologies relevant to SN and coding skills with high-quality results. Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. Experience with the agile methodology for software development teams. Ability to understand several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues. Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences. Represent the Platform, Product and ServiceNow effectively with customers. Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation as required. Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Manage to the company and department’s vision, mission and values. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role is required. Experience managing Enterprise support in a large and complex environment in a web-based service and technology. Proven capability of having successfully delivered on support metrics and managed support team. Customer first Mind set and a “Get it done” attitude are critical success factors for this role. Demonstrated ability to provide exceptional internal and external customer care. Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses. Ability to lead change by effectively building commitment and winning support for initiatives. A trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards. Strong analytical and problem-solving skills. Excellent communication skills, both oral and written. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Duration : 12 Months Timings : Full Time (As per company timings) Notice Period : Immediate Joiners Only Experience Required: 69 Years (Minimum 5+ Years Relevant in ServiceNow SecOps) Job Role: ServiceNow SecOps - Vulnerability Response SME We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities: - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance - Develop catalog items, record producers, workflows, and service requests - Configure integrations with vulnerability scanning tools and external systems - Automate processes using scripting and ServiceNow Orchestration - Maintain and manipulate data between ServiceNow and other systems - Monitor application health, compliance, and usage - Perform system/integration testing and lead troubleshooting efforts - Collaborate with clients to analyze their environment and propose optimal solutions Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response) - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset) - Strong knowledge in CMDB, Discovery, and external integrations - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX - Experience with REST/SOAP integrations, web UI development, and relational databases - Agile methodology experience is a must - Ability to handle client discussions and provide recommendations - ServiceNow Certified Application Developer (preferred) Important Notes : - BGV is Mandatory - No JNTU Candidates

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise. The Senior Incident Commander will be a key player on the Infrastructure and Platform Services team servicing the Identity Security Cloud platform. You will proactively work with Engineering, Product, Services, and other functional departments to implement and operate our global customer-facing SaaS infrastructure. The ideal candidate will be a self-starter who enjoys a fast-paced job, thrives on problem solving, and is committed to delivering seamless product availability to large enterprises around the world. Responsibilities: Must be willing to be part of an on-call rotation Automate deployment, monitoring, management and incident response Develop and improve operational practices and procedures Lead resolution of critical incidents in a timely manner, using effective communication and problem-solving skills to minimize impact and risk. Develop and maintain incident response plans, including communication plans, escalation procedures, and crisis management protocols. Work closely with Engineering, Product and Customer facing leaders & teams to facilitate an Incident and Problem Management program. Participate in team on-call rotation to run point as an Incident Commander for any incident that arises during your shift. Oversee blameless post-mortem analysis of incidents, capturing actions items to prevent future issues. Review incident trends and analyze patterns for review by senior engineering leadership. Produce and conduct training exercises for engineering teams to learn incident management protocols. Background & Experience: 5+ years experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider 3 to 5 years experience leading incident response efforts Experience with ticketing systems like Jira, Remedy, or ServiceNow Experience with cloud infrastructure environments, preferably AWS Experience with containerization technology, preferably Docker Experience leading RCA (Root Cause Analysis) / Post Mortems Experience with Java applications and related J2EE technology stack Release automation (Jenkins, etc), system administration, system configuration, and system debugging experience Experience working with tools like Grafana, Splunk, Prometheus, and Confluence Experience using scripting languages (Ruby, Python, etc), configuration management tools (Chef, Puppet, etc) and command execution frameworks Strong understanding of system and networking concepts and troubleshooting techniques Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports. Ability to operate in an agile, entrepreneurial start-up environment. Great communication skills – C1 or better English fluency Education: Bachelor's degree in Computer Science or other technical discipline, or equivalent experience, preferred not required SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. Show more Show less

Dear candidates we are looking for following skills ServiceNow experience with TSM, TSOM, CSM, FSM, CMDB interested can share your resume to uthira.kumark@tekskills.in Details Full Name as Per Pan Card : Email id - Contact number: Alternative Number and Mail ID : Total Exp in IT industry: Relevant experience (Particular skill as per JD): Current CTC ( fixed and variable) : Expected CTC (in INR): Official Notice Period: If Serving Notice Period When is your LWD: Any offers in hand?: (Y/N): Do you have any career Gap?: Current Location: Preferred Location: Reason for job change:

About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – Role's responsibilities in leading and guiding the technical aspects of ITOM implementations and support, focusing on areas like discovery, service mapping, configuration management, and event management. The technical lead will be responsible for guiding the development and maintenance of ITOM solutions, ensuring they meet business needs and adhere to industry best practices. Job Title - SNOW Architect Location: Noida/Pune/Bengaluru/Mumbai/Chennai Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Mode of Work- Hybrid Experience Required - 8-10 Years Job Responsibilities: Expertise in understanding the customer business need and decipher it for technical development in ServiceNow Specialization in designing solutions on ServiceNow platform basis the customer need Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables Experience in tracking work items and reporting the progress to different stakeholders Experience in handling escalations from within the team as well as project stakeholders Know how to conduct requirement gathering for ServiceNow implementation Experience in designing Technical (LLD) Design Documents, Training Documents etc. Experience in conducting Technical Reviews, End User Trainings Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.) Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist. Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance Expertise in designing ServiceNow Reports and setting up Performance Analytics Experience in creating custom processes, custom 3rd party integrations and custom applications Demonstrate an awareness of Best Practices of ServiceNow implementation Ability to work, lead and manage a global team Experience in project management and understanding of the contracts, etc. to lead the project delivery Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Good English communications skill to communicate effectively with team members and customers Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.) Experience & Knowledge of Domain separation implementation Experience in Data segregation. Show more Show less

Job Description Role : International Voice/Chat Process Location : Bangalore Candidate Expectations & Responsibilities 3-8 Years Work Experience in International voice process, chat process International voice process experience - Mandatory NO domestic voice process experience US Voice Process Experience - Preferred Experience in International HR Helpdesk - Preferred Experience in international chat process - Mandatory Understanding of various processes of core HR Operations Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday Understanding of Service level agreements Understanding of the Telephony tools e.g. Avaya Flexible with night shifts. Skills Required RoleInternational Voice/Chat Process – Associate /Senior Associate/Team Lead - Bangalore Industry TypeITES/BPO/KPO Functional Area Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills INTERNATIONAL VOICE PROCESS CHAT PROCESS Other Information Job CodeGO/JC/315/2025 Recruiter NameMarilakshmi S Show more Show less

Educational Requirements Master of Science (Technology),MBA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science (Tech),Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services Responsibilities Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization. define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain. Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide. Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems. Experience designing and implementing client facing solutions leveraging involving ServiceNow. Experience of performance compliant design, sustainable solution architecture Experience implementing and integrating enterprise software applications. Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. Design and develop ServiceNow data model to support process integrations Ability to understand ServiceNow lifecycle, multitask, time management skills Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. Business analysis and requirements gathering abilities. Ability to learn technology quickly through instruction and self-training Practical experience with agile methodologies/tools Additional Responsibilities: ServiceNow ITSM, ITOM, ITAM (HAM/SAM), ITBM, eBonding/ Integrations, Open-Source solutions Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD

Company Description At MindBrain, we are a dynamic software company that integrates innovation, education, and workforce solutions. We pioneer cutting-edge solutions, provide comprehensive IT and non-IT training, and connect businesses with the right talent at the right time. MindBrain is a living ecosystem where software innovation, educational excellence, and workforce solutions converge to shape the future of technology, knowledge, and business collaborations. Role Description This is a contract remote role for a ServiceNow IRSM/ITOM Specialist at MindBrain. The specialist will be responsible for day-to-day tasks related to ServiceNow Incident Resolution and Service Mapping/Discovery. They will work on configuring the ServiceNow platform, managing incidents, and ensuring smooth IT operations. Qualifications Experience with ServiceNow Incident Resolution Proficiency in Service Mapping/Discovery IT Operations Management skills Strong analytical and problem-solving abilities Excellent communication and collaboration skills Ability to work independently and remotely ServiceNow certification is a plus Bachelor's degree in Computer Science, Information Technology, or related field Show more Show less

Job Description Job Title: Assistant Manager/Manager - HR Operations Location: Mumbai/Bangalore Candidate Expectation Candidate must have Minimum 7- 10 years of experience in HRO services, with at least 3 years in a team lead role. Proficiency in Workday, Darwin, ServiceNow, and other relevant platforms is good to have Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively. Job Responsibilities Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development. Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy. Continuously identify and implement process improvements to enhance efficiency and client satisfaction Build and maintain strong relationships with global clients and internal/external stakeholders. Collaborate with leadership to develop and execute strategic plans for service delivery and team development. Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions. Excellent communication, negotiation, and conflict-resolution skills.. Should be flexible in shifts. Skills Required RoleHR Operations – Assistant Manager/Manager- Mumbai/Bangalore Industry TypeITES/BPO/KPO Functional Area Required Education Master of Business Administration Employment TypeFull Time, Permanent Key Skills CLIENT MANAGEMENT HR O HR OPERATIONS Other Information Job CodeGO/JC/127/2025 Recruiter NameAckshaya Show more Show less

Job Title: Team Leader – Application Support Desk Department: IT Services / Application Support Location: [Insert Location] Reporting To: IT Service Manager / Head of IT Operations Work Type: Full-time / Rotational Shifts (if applicable) About Company ConneQT is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company’s approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model aided with heavy digital interventions to meet a client’s business objectives and cost reduction strategy. The demand for BPM continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value. 'Job Summary' We are seeking a dynamic and experienced Team Leader for our Application Support Desk to oversee and coordinate day-to-day support activities, ensuring compliance with IT Service Management (ITSM) best practices. This role will be responsible for managing a team of support analysts, monitoring SLAs, and driving continual service improvement for end-user applications and business-critical systems. Key Responsibilities Team & Operational Management: Lead, mentor, and manage a team of application support analysts to ensure timely and effective resolution of incidents, service requests, and problems. Allocate resources effectively to meet agreed service levels. Conduct regular performance reviews, identify skill gaps, and coordinate training and development. ITSM Compliance & Process Adherence Ensure adherence to ITIL/ITSM processes including Incident, Problem, Change, and Service Request Management. Monitor and manage ticket queues via the ITSM tool, ensuring accurate classification, prioritization, and resolution. Collaborate with the Change Management team to ensure that changes are implemented with minimal risk and impact. Incident & Problem Management Act as the escalation point for high-priority or complex incidents. Oversee root cause analysis for recurring issues and ensure appropriate problem records are created. Ensure proper documentation and knowledge base updates for known issues and solutions. Service Level & Performance Monitoring Track KPIs and SLAs including response time, resolution time, first-call resolution, etc. Generate regular reports and dashboards to communicate performance to stakeholders. Proactively identify trends and recommend improvements to enhance service delivery. Stakeholder Communication Maintain effective communication with internal teams, business users, and third-party vendors. Provide timely updates to users and stakeholders regarding incidents, planned outages, and service changes. Continuous Improvement Drive a culture of Continuous Service Improvement (CSI) within the support team. Propose enhancements to support tools, monitoring systems, and service workflows. Required Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum 5+ years of experience in application support, with at least 2 years in a leadership or supervisory role. Strong understanding of ITIL v3/v4 framework (ITIL certification preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, Freshservice, or equivalent. Excellent troubleshooting, communication, and interpersonal skills. Ability to manage high-pressure situations and prioritize multiple tasks. Experience in supporting enterprise applications (e.g., ERP, CRM, custom in-house applications). Preferred Skills Knowledge of monitoring tools (e.g., Nagios, Dynatrace, AppDynamics). Exposure to DevOps or Agile environments is a plus. Familiarity with basic database queries, logs analysis, and application architecture. Skills: freshservice,itsm tool,itil,service request management,l1 and l2 support,problem management,interpersonal skills,application support,incident management,change management,bmc remedy,communication,troubleshooting,servicenow Show more Show less

Company Description Team Geek Solutions (TGS) is a global technology partner based in Texas, specializing in AI and Generative AI solutions, custom software development, and talent optimization. TGS offers a range of services tailored to industries like BFSI, Telecom, FinTech, Healthcare, and Manufacturing. With expertise in AI/ML development, cloud migration, software development, and more, TGS helps businesses achieve operational efficiency and drive innovation. Note Only immediate joiners to apply. Candidate serving 0-15 days of notice to apply. Strong proficiency and experience of at least 6+ years in ServiceNow Notice Period : Immediate joiners or 0- 15 days serving Job Description We are seeking a talented and motivated ServiceNow Developer to join our team and play a key role in designing, developing, and implementing innovative solutions on the ServiceNow platform. Have to collaborate with business stakeholders to understand their needs and translate them into effective technical solutions using the ServiceNow platform. Responsibilities Collaborate with business analysts and stakeholders to understand business requirements, user stories, and workflows. Translate business requirements into technical specifications for ServiceNow development. Develop, configure, and customize ServiceNow modules (e.g., Incident Management, Change Management, Problem Management) using ServiceNow development tools (GlideScript, UI Builder). Create and maintain integrations between ServiceNow and other enterprise applications using APIs (REST). Write clean, efficient, maintainable, and well-documented code adhering to ServiceNow best practices. Conduct unit testing, integration testing, and regression testing to ensure functionality, performance, and security of developed solutions. Troubleshoot and resolve technical issues within ServiceNow applications, leveraging debugging techniques and knowledge of ServiceNow logs. Participate in code reviews to ensure quality and adherence to coding standards. Document technical designs, configurations, and code for future reference and knowledge transfer. Stay up-to-date with the latest ServiceNow features, updates, and security patches through continued learning and attending relevant training. Assist with the development and implementation of ServiceNow knowledge base articles and training materials. Worked in CMDB Workspace, CMDB Data Manager and CI’s life cycle management, CMDB Query Builder, IRE, CMDB Health 3’Cs, CI Audit, CMDB Compliance, CSDM Implementation. Making sure GCP discovery is fine on day to day basis. Troubleshoot if required based on various scenarios. Majorly these includes E to E Discovery, Service Mapping & Cloud management implementations. Also worked on some other areas like ITSM, Catalogs development, reporting and dashboarding, Asset management and PA. BMC, Solarwinds, Nagios, Performance manager tools. Working as ServiceNow Software Engineer. Have worked on ServiceNow ITOM Area, working on Operational Activities like CMDB issues, Discovery issues, Services/service offering issues, CMDB relationship, data propagation jobs & other foundation data issues. Discovery- Implemented Discovery for H&M & Resolving & fixing issues across discovery module/applications. Day to day activities on Discovery Schedules – Onprem/cloud. CMDB- Configure CMDB Health, Configuration View/Service View/Group View to support stakeholders to view the CMDB Health on 3’Cs- Completeness, Compliance, Correctness. Worked on IRE Rules & troubleshooting issues on IRE for Different Configurations Classes. Health Inclusion Setup, Relationship creation based on Accountable/responsible Ownership of Devices/Services. CMDB Modelling activities. ServiceNow Greenfield Implementation- Worked on New Greenfield ServiceNow Instance on Setting up ITOM project / Foundation Data / Integration – SCCM, Ldap across Dev/Prod/Test Environments. Service Mapping- Experience on Setting up 50+ Application Services Mapping & end to end troubleshooting steps to be followed & worked on Tags based Service mapping, Machine Learning, Pattern Based ( experience on Custom Pattern creation based on Application & organization requirements ). Skills: data,apis,itsm,ui builder,glidescript,catalogs development,reporting,discovery,bmc,cloud,code,cmdb,rest,machine learning,service mapping,management,solarwinds,nagios,performance manager tools,dashboarding,servicenow,asset management Show more Show less