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14.0 years

0 Lacs

Noida

On-site

Assistant Vice President EXL/AVP/1441630 Global TechnologyNoida Posted On 04 Aug 2025 End Date 18 Sep 2025 Required Experience 14 - 17 Years Basic Section Number Of Positions 1 Band D1 Band Name Assistant Vice President Cost Code G230132 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 3500000.0000 - 4500000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Enabling Sub Group Global Technology Organization Global Technology LOB Global Technology SBU Technology Applications Country India City Noida Center Noida - Centre 59 Skills Skill SERVICENOW- SCRUM MASTER Minimum Qualification BTECH Certification No data available Job Description Role Summary We are seeking a Senior ServiceNow Technical Architect & Multi-Project Delivery Leader with 14–17 years of IT experience, combining strategic leadership in multi-project ServiceNow program delivery with deep technical expertise in platform architecture and implementation. The ideal candidate will lead multiple concurrent ServiceNow projects end-to-end , ensuring architectural integrity, on-time delivery, and cross-team alignment, while also being a trusted advisor to business stakeholders. This role requires equal strength in people leadership, program governance, and technical direction . Key Responsibilities Multi-Project Delivery Leadership Own the delivery of multiple concurrent ServiceNow projects , ensuring scope, timelines, and quality metrics are consistently met. Lead project planning, resource allocation, and risk management across diverse portfolios (ITSM, ITOM, CMDB, HRSD, and custom applications). Coordinate cross-functional delivery teams , fostering collaboration between developers, architects, business analysts, and QA teams. Implement and maintain program governance frameworks , ensuring alignment with enterprise delivery standards and methodologies. Act as the primary escalation point for delivery issues, proactively resolving blockers and optimizing resource utilization. ServiceNow Technical Architecture & Governance Define and own end-to-end technical architecture for all ServiceNow initiatives under management. Translate business requirements into scalable, performant, and secure solutions , with clear technical specifications and effort estimates. Establish and enforce development standards, best practices, and code quality controls across all active projects. Guide technical design for integrations, workflows, and platform automation , ensuring enterprise scalability. Hands-On Technical Leadership Lead and mentor development teams in delivering high-velocity configuration, customization, and scripting within the ServiceNow platform. Conduct code reviews and architectural sign-offs for key deliverables. Drive integration development with third-party systems and APIs using IntegrationHub, REST/SOAP, and orchestration. Stakeholder Engagement & Strategy Partner with senior business leaders to define the ServiceNow roadmap and prioritize high-value initiatives. Engage with enterprise architects to align ServiceNow delivery with broader IT and digital transformation strategies. Communicate complex technical solutions to non-technical stakeholders , influencing decision-making at senior levels. Continuous Platform & Delivery Optimization Identify and implement process automation and efficiency improvements across the ServiceNow delivery pipeline. Monitor platform performance across projects, applying proactive tuning and optimization measures. Evaluate and integrate new ServiceNow features, AI/ML capabilities, and industry innovations into delivery programs. Preferred Experience & Skills 14–17 years of IT experience, with 10+ years in enterprise platform delivery and 8+ years on ServiceNow . Proven track record of leading multi-project delivery portfolios in enterprise environments. Strong architectural expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB). Hands-on expertise in scripting (JavaScript, Glide APIs), UI customization, Flow Designer, and IntegrationHub. Experience in program governance, delivery risk management, and cross-team leadership . Exposure to AI-enabled ServiceNow capabilities (Predictive Intelligence, Virtual Agent, Process Optimization). Excellent leadership, stakeholder management, and communication skills. I Workflow Workflow Type L&S-DA-Consulting

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0 years

1 Lacs

Noida

Remote

we are hiring freshers for the job of Software developer (ServiceNow Developer). 2024 pass outs will be given preferences. we will provide the 6 months training for the freshers where they will get the stipend of 10,000 Rs for each month. after the 6 months training period, candidate will get the project. only freshers are required for this job post. Job Types: Full-time, Fresher Pay: From ₹10,000.00 per month Work Location: Remote Speak with the employer +91 9211047778

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2.0 - 4.0 years

2 - 9 Lacs

Noida

On-site

REQUIRED QUALIFICATIONS: Bachelor’s degree in computer science, engineering, business, or comparable studies 2-4 years of experience in Requirement Analyses. Analytical mind and problem-solving aptitude Good to have ServiceNow Admin Cert, CIS – VR, CIS – SIR as this will help me primary understanding of the platform. Responsibilities Experienced in Story writing in ServiceNow JIRA, SDLC Agile module, Visio and expected outcomes based on customer communication. Excellent documentation and communication skills and strong attention to detail required. Must have Knowledge of Modules - Vulnerability Response, Security Incident response & Threat intelligence Good to have knowledge – GRC & Security Operations Center. Understanding of basics of REST and SNOW Integration Good to have knowledge of Service Portal & Workspaces. Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation. Close collaboration with Developer, Solution architects and other team members for the requirements and associated functionality. Demonstrate strong ability to evaluate constraints, risks, and dependencies. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

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1.0 years

2 - 7 Lacs

Noida

On-site

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY - GDS Consulting – GRC Technology – EnterpriseGRC – Auditboard BA-Tester - Staff As EY GDS Consulting Staff, you’ll contribute functionally to GRC Technology client engagements and internal projects. You’ll also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team. The opportunity We’re looking for GRC BA and Tester with expertise on GRC/Auditboard solutions to join our international network of GRC Technology professionals helping our clients implement technology solutions that support risk management, compliance, and governance. Testing activities includes design, develop, and execute test cases, test scripts, and test scenarios for Auditboard tool. Perform functional, integration, user acceptance, and performance testing. Validate configurations, workflows, and customizations against requirements. Your key responsibilities Work with the Solution Designers/Architects, to bounce ideas, brainstorm available solutions, disseminate business requirements, and articulate the best feasible solution to implement. Map customer requirements to GRC functionality and advise on best practices for implementing GRC processes. Gather requirements and help design GRC applications and modules to meet specific client needs and compliance requirements. Involve in Agile Sprint planning, define user stories for developers to configure and customize GRC workflows, entities, policies, forms, and user interface (UI) elements to create user-friendly and efficient solutions including but not limited to Policy and Compliance Management, Risk Management, Business Continuity Management, Third-party Risk Management, Operational Risk Management, Operational Resilience, Privacy Management, Business Continuity Management, Regulatory Change, Audit Management, Security Operations, Vulnerability Response Collaborate with developers, business analysts, and project managers to understand requirements and ensure test coverage. Conduct thorough testing and quality assurance for developed solutions to ensure accuracy and reliability. Drive customer requirements show back sessions, system demos and other workshops. Provide testing status updates and participate in project meetings. Identify, document, and track defects using appropriate tools. Skills and attributes for success eGRC tool knowledge: Auditboard Strong communication, and team-building skills and experience in producing high-quality test cases, test reports. Foster teamwork, quality culture and lead by example. Understand and follow workplace policies and procedures Training and mentoring of project resources Participating in the organization-wide people initiatives To qualify for the role, you must have 1-3 years of experience as Business Analyst cum Tester role in GRC Domain specialising in Auditboard tool. Auditboard GRC certifications (Certified Core Administrator, Certified Module Administrator {SOXHUB,OpsAudit, RiskOversight, CrossComply}, Implementing as Project Lead/Data Lead ). Experience in developing and maintaining training documentation. Basic understanding of cross GRC domains including Information Security, business continuity and Risk Management. Team Building - Knowledge sharing, training, motivating and development of team members. Ideally, you should also have B.E/B.Tech (Comp. Science, IT, Electronics, Electronics & Telecommunications)/MBA with a minimum of 1-3 years of experience with other Big3 or panelled SI/ ITeS companies Solid understanding of SDLC and STLC. Familiarity with a typical IT systems development life cycle Demonstrated experience in delivery management and client management Exposure to multiple GRC tools like Archer, MetricStream, Servicenow, etc. would be an added advantage Exposure to tools like Alteryx/Snowflake/Tableau/PowerBi would be an added advantage. What we look for A Team of people with commercial acumen, functional experience, and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries What working at EY offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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0 years

0 Lacs

Calcutta

On-site

Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Responsibilities: • Consultant shall be responsible for the software delivery including development, configuration, maintenance and installation of third-party packages and software integration efforts. • Consultant shall be responsible for the development and support of the ServiceNow GRC/IRM solutions. • The role requires a pro-active/independent, strong software engineering skilled individual that knowns scripting techniques and software development/delivery methods (SDLC, CI/CD). • Working as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint. • Working as an Ops engineer to fix bugs. • Working in larger projects as developer to support initial implementation of new ServiceNow features. • Working in DevOps to maintain ServiceNow platform versions (i.e., Release upgrade) Mandatory skill sets: 1. Experience in development and customization of ServiceNow solutions. 2. Hands-on experience in implementation of 1-3 IRM/GRC projects including Policy and Compliance management, Risk management, Audit Management. Experience in implementing VRM/TPM would be an added advantage. 3. Hands-on experience in defining Flows, workflows, business rules, script includes, client scripts, script action, reports, dashboards, ACL 4. Hands-on experience in implementing integrations. Integration Hub experience would be an added advantage. 5. Familiar with Agile Methodology. 6. Experience in working in agile/scrum delivery teams/DevOps 7. Self-starter and able to handle concurrent tasks with appropriate priority 8. Ability to challenge and debate issues of importance to the organization 9. Good interpersonal skills and a collaborative management style, both face-to-face and virtually 10. Good English communication skills both verbal and written. 11. ServiceNow CSA/CAD/Both Certification is mandatory. CIS – IRM would be an added advantage. Preferred skill sets: 1. Service Portal development in ServiceNow 2. Experience in Product evaluation 3. Integration experience with infrastructure monitoring solutions 4. Exposure in defining UX 5. ITIL certified: Foundation V3, Foundation 4 6. ITIL & ServiceNow certified. ServiceNow CSA certification is preferred 7. Micro-certification on ATF is preferred. 8. CIS – IRM would be an added advantage. Years of experience required: 4+ Yr experience Education qualification: BE/B.Tech/MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

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55.0 years

7 - 9 Lacs

Calcutta

On-site

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role As an SAP Functional L1 Support Executive provides initial-level support for SAP systems, acting as the first point of contact for user issues. Their responsibilities include resolving basic issues, escalating complex problems, and documenting solutions. Incident Management: Receive and log support tickets, troubleshoot issues, and resolve them within established service level agreements (SLAs). User Support: Provide guidance and assistance to end-users on standard SAP transactions and processes. Documentation: Create and maintain user manuals, knowledge base articles, and other documentation related to SAP support. Escalation: Identify and escalate complex or unresolved issues to higher-level support teams (L2, L3). In this role you will play a key role in: Provide initial-level support for SAP systems Focusing on resolving basic user issues and escalating complex problems. Act as the first point of contact for end-users, logging tickets, troubleshooting common problems, and ensuring smooth SAP operations. Help in user training, documentation, and collaborating with other support levels to resolve issues. Your Profile Experience: Extensive experience in finance with a deep understanding of SAP Financial Accounting and Controlling modules. SAP Knowledge: Strong expertise in SAP HANA, particularly in the context of financial processes. Problem-Solving Skills: Ability to analyze complex financial processes and provide effective solutions. Communication: Excellent communication skills, with the ability to collaborate with cross-functional teams and provide clear guidance to finance users. Software Skills: Proficiency in ServiceNow for IT service management, SAP Solution Manager for application lifecycle management, and Jira for issue tracking and project management in addition . WHAT YOU'LL LOVE ABOUT WORKING HERE You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications. We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work . Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events , yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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3.0 years

0 Lacs

Bangalore Urban, Karnataka, India

On-site

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What Is The Role We are seeking an experienced IT Scrum Master to lead Agile teams in delivering high-quality IT solutions. The ideal candidate will act as a servant-leader, enabling teams to follow Agile practices effectively, fostering collaboration, and driving the successful delivery of IT projects. This role will require a deep understanding of Scrum and Agile methodologies, technical acuity, and the ability to adapt to a dynamic and fast-paced environment. What You Will Be Doing Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor Agile teams to improve their understanding and execution of Agile principles and practices. Collaborate with Product Owners to ensure that product backlogs are prioritized, well-defined, and ready for sprints. Identify and remove impediments to team progress, ensuring a smooth workflow. Promote a culture of continuous growth by regularly tracking team progress and supporting improvement efforts. Foster open communication and transparency within the team and with business partners. Guide the team in achieving high performance while maintaining focus on business objectives. Work closely with IT leadership to align Agile practices with organizational goals and deliverables. Regularly share project updates—such as sprint progress, team velocity, and key metrics—with the team to keep everyone informed. Assist in identifying dependencies, risks, and challenges, providing solutions to mitigate them proactively. What You Bring Bachelor’s degree in Information Technology, Computer Science, or a related field. Certified Scrum Master (CSM) or equivalent Agile certification. 3+ years of experience as a Scrum Master in an IT or software development environment. Solid understanding of Agile frameworks such as Scrum, Kanban, and SAFe. Hands-on experience with Agile tools like Jira and Confluence. Excellent facilitation, organizational, and problem-solving skills. Proven ability to manage multiple priorities and stakeholders in a fast-paced IT environment. Strong communication and interpersonal skills to foster collaboration within and across teams. Bonus Points: Experience in DevOps or IT operations. Familiarity with cloud technologies, software development lifecycles (SDLC), and IT infrastructure. Experience with BigQuery, ServiceNow, and/or Mulesoft. Advanced certifications such as Advanced Certified ScrumMaster (A-CSM), SAFe Scrum Master, or PMI-ACP. Background in IT project management or technical leadership roles. Additional Information - We Take Care Of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

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7.0 years

2 - 4 Lacs

Indore

On-site

Your IT Future, Delivered. Senior Application Support Specialist With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Grow together. You will provide second level of application support to DHL DGF business unit in order to ensure the maximum availability and minimal disruption to business continuity. Your Daily Tasks: Perform the 2nd level support for the service within Service Level Agreements to DGF business users according to ITS processes with a focus on Incident and Problem Management Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers Demonstrate ownership of assigned events and incidents through restoration and collaborate with other support teams and external suppliers. Maintains quality standards and policies. Identifies opportunities for improvement. Provides advice and guidance to less experienced colleagues. Liaises with the development team to overcome known problems and fulfil user requirements and system enhancement. Supports delivery of build projects through their lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post-implementation support) Being Flexible to work in rotational Night shifts. Participate in 24/7 on-call support You are able to work independently, prioritize and organize your tasks under time and work with less or minimal intervention. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. Ready to embark on the journey? Here’s what we are looking for: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). Minimum of 7 to 8 years of experience in Application support. Proven experience in IT support, incident management, problem management, and change management. Familiarity with ITIL framework and best practices. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with specific IT support tools (e.g., ServiceNow, JIRA) ITIL certification or similar qualifications Hands-on experience with Linux operating systems and any common scripting languages Practical knowledge of any RDBMS, experience with SQL Experience in debugging, automated testing Good time-management, organizational, multi-task and prioritization skills An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications.

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4.0 years

0 Lacs

Bangalore Urban, Karnataka, India

On-site

Total Experience- 4+ years Detailed JD Relevant experience- 3 years Testing and Quality Assurance: Develop and execute test plans, test cases, and test scripts for ServiceNow ITSM modules, such as Incident, Problem, Change, Request, and CMDB. Defect Identification and Tracking: Identify, document, and track defects using test management tools like JIRA or HP ALM. Validation and Verification: Validate workflows, business rules, and UI policies to ensure alignment with requirements. Collaboration and Troubleshooting: Collaborate with developers, business analysts, and stakeholders to troubleshoot and resolve issues. Automated Testing: Leverage automated testing tools like ServiceNow's Automated Test Framework (ATF) or Selenium for test execution . Mandatory Skills ServiceNow Knowledge: Strong understanding of ITSM processes and workflows, as well as experience with ServiceNow modules. Testing Skills: Experience with test automation using ATF, Selenium, or other tools. Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to evaluate constraints, risks, and dependencies. Communication Skills: Excellent written and verbal communication skills. Certifications: CSA, ITIL Desired Skills Agile Methodologies: Experience with Agile development methodologies. API Testing: Knowledge of API testing using tools like Postman. JavaScript​: Familiarity with JavaScript for scripting and automation .

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2.0 - 3.0 years

0 Lacs

Kochi, Kerala, India

On-site

Role Description Position: IT Helpdesk Engineer Location: [Trivandrum, Kochi] Experience: [2 to 3 Years] Shift: Rotational shifts (including weekends as per published roster) Employment Type: Full-Time Language: Fluent in English (written & spoken) Role Overview We are seeking a dedicated and proactive IT Helpdesk Engineer to join our support team. The role involves providing first-line technical support to UST associates, primarily over phone, email, chat, and web console. You will be part of a global team supporting IT systems and services, ensuring issues are resolved efficiently while maintaining high customer satisfaction. This position is ideal for someone with strong troubleshooting skills, excellent communication, and a professional, customer-focused mindset. Key Responsibilities Provide technical support to end users via telephone, email, chat, and web console. Deliver outstanding customer service and set clear expectations aligned with service-level agreements (SLAs). Log, track, and manage all support tickets to meet Target Response and Resolution Times. Work in rotational shifts, including weekends as per the published roster. Take ownership of customer issues, ensuring end-to-end resolution and escalating when necessary. Meet or exceed performance metrics related to responsiveness and resolution. Demonstrate proficiency in Microsoft Office Suite (Word, Excel, Project). Stay updated with current technologies and pursue continuing education relevant to the role. Skills & Attributes Strong knowledge of Internet technologies, common application protocols, and connectivity troubleshooting. Excellent customer service and communication skills. Hands-on experience with Windows operating systems. Knowledge of UNIX/Linux systems is a plus. Familiarity with ServiceNow or other ticketing systems. Ability to prioritize tasks, handle workloads efficiently, and work well under pressure. Flexible, self-motivated, and detail-oriented with strong organizational skills. A proactive attitude, initiative-driven, and capable of working independently. Strong sense of ownership and responsibility for assigned tasks. Clear, methodical, and precise approach to issue resolution and documentation. Candidate Profile We’re looking for someone who is: Friendly, professional, and dependable Willing to learn and grow within the role Committed to delivering exceptional support service Able to thrive in a fast-paced, team-oriented environment Skills Service Desk,Technical Skill,Customer Interaction

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7.0 years

0 Lacs

Indore, Madhya Pradesh, India

On-site

Your IT Future, Delivered. Senior Application Support Specialist With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Grow together. You will provide second level of application support to DHL DGF business unit in order to ensure the maximum availability and minimal disruption to business continuity. Your Daily Tasks: Perform the 2nd level support for the service within Service Level Agreements to DGF business users according to ITS processes with a focus on Incident and Problem Management Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers Demonstrate ownership of assigned events and incidents through restoration and collaborate with other support teams and external suppliers. Maintains quality standards and policies. Identifies opportunities for improvement. Provides advice and guidance to less experienced colleagues. Liaises with the development team to overcome known problems and fulfil user requirements and system enhancement. Supports delivery of build projects through their lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post-implementation support) Being Flexible to work in rotational Night shifts. Participate in 24/7 on-call support You are able to work independently, prioritize and organize your tasks under time and work with less or minimal intervention. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. Ready to embark on the journey? Here’s what we are looking for: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). Minimum of 7 to 8 years of experience in Application support. Proven experience in IT support, incident management, problem management, and change management. Familiarity with ITIL framework and best practices. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with specific IT support tools (e.g., ServiceNow, JIRA) ITIL certification or similar qualifications Hands-on experience with Linux operating systems and any common scripting languages Practical knowledge of any RDBMS, experience with SQL Experience in debugging, automated testing Good time-management, organizational, multi-task and prioritization skills An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications.

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5.0 years

0 Lacs

Andhra Pradesh, India

On-site

Design and build custom scoped applications using ServiceNow App Engine Studio Develop and configure custom ServiceNow workspaces, leveraging UI Builder Create and manage interactive dashboards, complex reports, and performance analytics Handle advanced reporting requirements including Database Views for data from multiple sources Collaborate with business stakeholders to gather requirements and translate them into technical solutions Write and maintain efficient and reusable scripts (Business Rules, Script Includes, Flow Designer, etc.) Apply ServiceNow development fundamentals and follow platform best practices Perform troubleshooting, debugging, and optimization of applications and integrations Participate in code reviews and enforce coding standards Support the implementation lifecycle including design, testing, deployment, and documentation Minimum 5 Years Of Hands-on Experience In ServiceNow Development Strong experience with App Engine Studio and low-code/no-code development tools Proven experience in building and customizing ServiceNow Workspaces Proficiency in creating database views, advanced reports, and dashboards Deep knowledge of JavaScript, Glide APIs, and ServiceNow scripting components Experience in designing and deploying custom scoped applications Familiarity with Flow Designer, UI Builder, and Service Portal Strong problem-solving, communication, and documentation skills ServiceNow certifications (e.g., Certified Application Developer, CSA) are a plus Exposure to Performance Analytics and Custom Widgets Experience working in Agile or Scrum teams Familiarity with version control tools and CI/CD pipelines for ServiceNow

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6.0 years

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Chandigarh, India

On-site

Job Description ServiceNow Developer Total Experience-6+ years Relevant experience- 4+ years Developer Detailed JD: Design, develop, and implement ServiceNow applications and modules based on business requirements. Conduct code reviews to ensure quality and compliance with coding standards, providing constructive feedback to team members. Create and manage ServiceNow workflows, business rules, and user interface policies. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Troubleshoot and resolve issues promptly to maintain operational efficiency. Stay updated with the latest ServiceNow features and best practices, recommending improvements. Participate in the development of technical documentation, including design specifications and user guides. Assist in the administration of the ServiceNow platform, monitoring performance, and making necessary adjustments.

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5.0 - 7.0 years

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Gurgaon, Haryana, India

On-site

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG’s Windows Operating System team is a part of the Personal Productivity Portfolio within our Worldwide IT organization. The team owns and drives the next version of Windows including imaging and upgrade products (cloud and on-prem) to a large global organization (~35000 end points) while also working with application teams to ensure the integrity of the operating system and overall end user laptop experience. Applicants will work with highly cross-functional global teams taking a pro-active approach to identify potential issues and improving the Windows environment and ultimately the end user experience. As a Windows Operating Senior System Engineer, you will use on-prem technologies such as AD and SCCM and cloud-based technologies such as Intune and Autopilot for deployment of the OS within the environment. You will be responsible for packaging, testing, and deploying image and upgrade products to end users. You will work closely with other Windows related teams in accomplishing our unified Portfolio objectives. What You'll Bring 5-7 years of experience. Experience providing end-user support with a focus on user experience and efficient ticket handling in ServiceNow. Proven experience with SCCM (including packaging, maging, configuration items, and collection management). Experience in cloud-based technologies including Entra ID, Intune, and Autopilot for modern endpoint management. Hands-on expertise with both Cloud Native and Hybrid Autopilot deployments. Strong experience with Windows operating systems, including image creation, testing, and deployment at global scale using Autopilot and SCCM. Experience with Windows Hello for Business and troubleshooting. Proficiency in reading and analyzing Windows event logs for diagnostics and troubleshooting. Working knowledge of PowerShell. Change and release management experience for production rollouts Experience opening support cases and collaborating with Microsoft on issue resolution. Strong understanding of Windows laptop performance and stability tuning. Experience working in Agile environments using tools like Jira. Familiarity with enterprise IT tools including Aternity, ServiceNow, Active Directory, Power BI, and Microsoft Power Automate. Ability to communicate complex technical concepts through well-structured documentation, data analysis, and live demonstrations. Ability to write technical documentation Previous experience supporting end users, focused on User Experience, ServiceNow Ticket handling Demonstrated ability to collaborate across technical teams, application owners, and IT services to ensure system usability and value delivery. Skilled at conducting process reviews to identify strengths, weaknesses, and opportunities for improvement in endpoint management strategies. Who You'll Work With You will work with team members in Asia, Europe, and the United States supporting a global user community. Flexible work hours will be required. Additional info YOU’RE GOOD AT Strong diagnostic skills with the ability to quickly troubleshoot complex endpoint issues. Ability to work well independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand. Effectively handle difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency. Strong analytical and technical skills, detail-oriented, and quality-minded. Exceptional verbal and written communication and presentation skills. Passion for hands-on learning. Collaboration in a team setting. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

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7.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Company Description About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow. Equality, diversity, and inclusion are at the heart of what we do We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process. Job Description Are you an experienced payroll professional with international experience? Do you thrive in a dynamic environment where complex challenges are balanced with flexibility and support? Are you excited about being the key link between a company and its outsourced payroll vendor? If this sounds like you, or you're curious to learn more this could be the perfect opportunity. Join the payroll team in our Global HR operations function as our new Senior Payroll Specialist and help us deliver payroll excellence while contributing to Ramboll’s vision for a sustainable future. Click the Apply button to submit your application. Your new role As a Senior Payroll Specialist, you will be a key enabler of accurate, compliant, and timely pay for employees across multiple countries, with a primary focus on India and the APAC region. In this role, you’ll combine deep operational expertise with strategic insight to support compliance, elevate employee experience, and strengthen our employer brand. What will you do: Own end-to-end payroll processing for multiple countries with a primary focus on India and the APAC region while also supporting other regions as needed. Collaborate with external payroll providers to manage processing timelines, audits, and issue resolution Maintain and reconcile payroll data across systems to ensure integrity and accuracy Support payroll transformation and implementation projects, including automation and vendor integration initiatives Interpret and apply statutory regulations related to tax, social security, and labor compliance across regions Act as a key escalation point for complex payroll issues; mentor junior team members as needed Liaise with internal partners in Audit, Finance, HR, and Compliance to meet reporting and control requirements Ensure adherence to global SOPs and participate in continuous improvement of payroll processes Contribute to payroll process enhancements by identifying inefficiencies and recommending improvements Your starting point for constant growth From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is: 5–7 years of payroll processing experience in a multi-country environment, with a strong focus on India and APAC region. Deep knowledge of payroll regulations, tax laws, and statutory compliance across India and APAC countries. Familiarity with payroll practices in other regions would be an added advantage Proficiency in systems like Workday. Hands-on experience with ServiceNow for payroll query management and routing Strong data accuracy, analytical thinking, and attention to detail Advanced Excel skills and confidence working with the full Microsoft Office Suite Proven ability to collaborate effectively across functions and levels within a global matrix environment A proactive, solution-oriented mindset with a strong willingness to learn and contribute beyond core responsibilities A high sense of ownership, adaptability, and eagerness to grow in a fast-evolving global payroll landscape Additional Information At Ramboll, we are committed to creating an inclusive, purpose-driven workplace where you can grow, thrive, and make an impact. As a foundation-owned company, we reinvest in our people and support long-term thinking. Joining a global HR operations team that supports a global, growing company and plays an integral role in end-to-end employee lifecycle processes. A strong commitment to your personal and professional development Leaders guided by our Leadership Principles, fostering growth and trust A culture that values and celebrates the unique person you are Hybrid work culture that values well-being and work-life balance The long-term thinking of a foundation-owned company with sustainability at its core Access to global projects and international collaboration Learning and development opportunities, including LinkedIn Learning Mental health support and flexible, hybrid work arrangements A supportive culture focused on wellbeing, sustainability, and innovation Ramboll in India Ramboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture. Work at the heart of sustainable change with Ramboll Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow. Work at the heart of sustainable change with Ramboll Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow. Equality, Diversity, and Inclusion Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at job.advert.accessibility@ramboll.com with such requests.

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6.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Total Experience-6+ years Relevant experience- 4+ years Detailed JD Manage and maintain the ServiceNow ITSM applications and modules, including Incident, Problem, Change, and Service Catalog. Provide technical support and troubleshooting for users, resolving platform issues. Monitor system performance, availability, and user experience. Configuration and Customization: Configure and customize ServiceNow modules to align with business requirements and processes. Develop and maintain workflows, business rules, and notifications to improve efficiency. Create custom reports and dashboards for stakeholders. System Upgrades and Maintenance: Participate in system upgrades, enhancements, and new functionality releases to ensure a smooth transition. Regularly review and implement best practices for ServiceNow administration. User Management: Manage user access and roles within the ServiceNow instance, ensuring appropriate permissions and security controls. Conduct training sessions for users and provide documentation for system usage. Collaboration: Work collaboratively with IT teams, including DevOps, to ensure integration of ServiceNow with other tools and systems. Liaise with stakeholders to gather requirements for new features and enhancements. Reporting and Analytics: Generate and analyze reports to track IT services performance and identify areas for improvement. Use data-driven insights to make recommendations for service enhancements

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6.0 years

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Pune, Maharashtra, India

On-site

Role: ServiceNow Developer Location: Pune Experience: 4-10yrs Must have: ITAM, SPM + APM,CSM + CustomApps, IRM+BCM+TPRM & SecOps Role Description This is a contract role for a ServiceNow Developer with 6 years of experience. The position is on-site and located in Pune. The ServiceNow Developer will be responsible for developing and maintaining back-end solutions, implementing software development best practices, programming, and supporting Object-Oriented Programming (OOP). The role requires a deep understanding of computer science concepts and the ability to adapt to new challenges quickly. Qualifications Strong background in Computer Science principles Experience in Back-End Web Development Proficiency in Software Development and Programming Knowledge of Object-Oriented Programming (OOP)

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3.0 years

0 Lacs

Pune, Maharashtra, India

On-site

About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Role ServiceNow SLO Consultant Location Pune / Mumbai / Bangalore / Chennai Skills Required Over 3 years of hands-on experience in ServiceNow Administration, Development, and Upgrade Support, including day-to-day 2nd and 3rd line support and implementation of core ServiceNow modules. Proven expertise in ServiceNow modules such as Incident Management, Problem Management, Change Management, and CMDB. Experience with the ServiceNow SLO (Service Level Objective) module is must. Strong analytical and scripting skills across Client and Server-side scripting. Demonstrated ability to support and manage ServiceNow platform upgrades, ensuring minimal disruption and full compatibility with customizations. Certifications Servicenow Certified System Administrator (must) Certified in ServiceNow One Supplier Portal/Supplier Lifecycle Operations (OSP/SLO) module (must) Servicenow Certified Implementation Specialist (ITSM, ITOM, EM) - good to have Our Offering Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits Hybrid work culture.

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3.0 years

0 Lacs

Pune, Maharashtra, India

On-site

What You’ll Do Handing the ServiceNow tickets and responsible to end-to-end transactions Placing the Catalog & non catalog Purchase Requisitions on Ariba Guided Buying & iProcurement platforms. Responsible to place to keep the track of each transaction. Collaborate with other buyers, Category Managers & stake holders for sourcing and rationalization. Commodity strategy, drive optimal cost and conditions (commercial, quality, delivery). Develop, deploy, and manage all related contracts. Responsible to handle the Enterprise & new acquisition requests. Monitoring the Non catalog IT requisitions and validating the PR and sharing the feedback accordingly and adhering to non-catalog compliance. Collaborate with other buyers, Category Managers & stake holders for sourcing and rationalization. Ariba Guided buying & Oracle R12 knowledge would be an added advantage. Ability to collaborate effectively and work as part of a team. Both Written & verbal communication skills Working closely with Category Managers & IT Support to understand and implement their requirement around the process. Qualifications Any graduate with 1–3 years of relevant experience.

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3.0 - 5.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Job Summary: We are seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage our Tier 1 help desk team. The ideal candidate will have a strong background in IT support, customer service, and team management. As the Tier 1 Manager, you will be responsible for overseeing the daily operations of the help desk team, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. You will also be responsible for developing and refining support processes, training staff, and collaborating with other IT teams to ensure seamless service delivery. Key Responsibilities: Team Leadership: Supervise, mentor, and develop a team of Tier 1 help desk agents. Provide ongoing coaching, performance feedback, and support to ensure team members meet or exceed service level agreements (SLAs) and key performance indicators (KPIs). Service Delivery: Ensure the timely and efficient resolution of support requests, including troubleshooting hardware, software, and network issues. Ensure that team members are adhering to best practices in customer service and technical support. Escalation Management: Act as the point of escalation for complex or high-priority issues that cannot be resolved at Tier 1. Work closely with Tier 2 and other technical teams to ensure seamless escalation and issue resolution. Process Improvement: Continuously evaluate and improve help desk workflows, processes, and systems to ensure optimal efficiency and customer satisfaction. Identify and implement strategies to improve the speed and quality of issue resolution. Training and Development: Develop and implement training programs for new help desk agents. Provide ongoing education and professional development opportunities to ensure the team stays up-to-date with evolving technologies, tools, and best practices. Performance Management: Monitor and assess the performance of Tier 1 help desk agents. Prepare regular performance reviews and set individual and team goals. Implement corrective actions when necessary to improve service delivery and team performance. Knowledge Base Management: Oversee the creation, maintenance, and optimization of the knowledge base, ensuring that documentation is accurate, up-to-date, and easily accessible for the team and end-users. Customer Experience: Foster a customer-centric culture within the team. Ensure the team provides exceptional customer service, handles inquiries professionally, and resolves issues in a timely manner. Reporting and Metrics: Analyze help desk data and trends to produce regular reports on team performance, ticket resolution times, user satisfaction, and other relevant metrics. Use this data to drive continuous improvement. Collaboration: Work with other departments, such as IT, HR, and project management, to identify recurring issues, implement solutions, and ensure alignment with company objectives. Tool and System Management: Ensure that help desk software and ticketing systems are functioning properly. Evaluate and recommend new tools or technologies to enhance the team’s efficiency and support capabilities. Required Skills and Qualifications: Experience: 3-5 years of experience in a help desk or IT support role, with at least 1-2 years of management or supervisory experience. Leadership: Proven ability to lead and motivate a team, including coaching, mentoring, and performance management. Customer Service Excellence: Strong background in customer service, with the ability to handle difficult situations and resolve conflicts effectively. Technical Knowledge: Solid understanding of IT support fundamentals, including troubleshooting hardware, software, networking, and operating systems. Problem Solving: Strong analytical skills, with the ability to diagnose and resolve technical issues efficiently. Communication Skills: Excellent verbal and written communication skills. Ability to interact with users at all technical levels and provide clear, concise explanations. Ticketing Systems: Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and knowledge management platforms. Process Improvement: Experience in process optimization and implementing best practices to improve service delivery and efficiency. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Preferred Qualifications: Certifications: ITIL certification or other relevant certifications in IT support or service management is a plus. Experience with ITSM Tools: Familiarity with IT Service Management (ITSM) frameworks and tools. Industry Knowledge: Experience in specific industries (e.g., healthcare, finance, technology) is a plus, especially with specialized software or applications. Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors.

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5.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Role Introduction Sr Data Analyst – Data Eco-System We are looking for a skilled Data Analyst to join our newly established Data Eco-System team. In this role, you will collaborate with stakeholders across the business to transform raw data into meaningful insights that drive decision-making and continuous improvement. You will be responsible for identifying key trends, spotting anomalies, supporting both Operational and Development teams, and uncovering actionable patterns in data. Your ability to communicate insights clearly—whether visually, in writing, or verbally—will be key in aligning findings with business goals and making complex data understandable to a broad audience. This role is central to enhancing our service quality and operational efficiency through data-driven strategies. Key Responsibilities What You Will Do Source and concatenate data-sets: take data from various sources and systems, normalise, manage, clean and aggregate into cohesive data models. Deduplicate and Match data-sets: work alongside others in the Data Eco-System team to define and add quality through cleaning and consistency. Align data which needs to populate multiple systems. Data Quality Management: Conduct data quality assessments and implement measures to enhance data accuracy and integrity. Work with others in the team to Operationalise the data exceptions and reporting. Collaboration: Work closely within and across the functional teams to gather requirements and with Stakeholders to help drive this area forward. Visualise and Transform: take the outputs from the data manipulations and visualise insights be they performance, trends, exceptions or patterns. Link these to Business Process and Flows e.g. Order to Cash, Billing and so on Documentation: Maintain comprehensive documentation of data-sets, data flows, and ETL routines. What You Will Have Technical Skills & Qualifications: Technical Skills & Qualifications: Experience: Proven experience minimum 5 years as a Data Analyst. Delivery focus: you will have a drive to deliver outputs which can be readily consumed by our Stakeholders. Technical Expertise: Expert knowledge tools PowerBI, SQL, Python, ETL techniques, Excel and XML. Presentation Tools: PowerPoint and HTML. Communication Skills: Effective communication skills to liaise with various teams and explain complex data insights and issues clearly. Education: A bachelor's degree in a related field such as Computer Science, Information Technology, or Engineering is typically required or proven experience working with data-sets. Would be really good to have Transformation or Migration: working in a Project team to compile, clean and migrate data. Process Automation: understanding and ability to document, design and script workflows and automations. Enterprise Systems: An understanding of data structures in Salesforce. ServiceNow and BMC Helix would also be advantageous but not essential. Data Integration tool: Knowledge of or Experience in Dell Boomi What We Do For You Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave – 20 days of annual leave, plus public holidays Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7. Personal Growth – We’re committed to enabling your growth personally and professionally through development programmes. Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury/illness. Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success. Who We Are OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here

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3.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners – Oracle, Microsoft, AWS, Red Hat, and Snowflake – help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience. Job Description Onsite role, India Delivery Centre Full time position, 3-5 days per week in office (not shift) Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: N/A Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven IT Audit and Compliance Analyst who will be responsible for ensuring that the ASPIRE Global Service Centre’s IT systems, processes, and controls comply with internal policies, regulatory requirements, and industry standards. This role supports risk management efforts by conducting and participating in audits, identifying control gaps, and recommending improvements to strengthen the controls within the environment. Key Responsibilities Define concise and actionable audit findings, whilst planning the delivery of recommendations, including scoping and resource assignment Monitoring and reporting on the status of audit findings and compliance issues Participation in evaluations of ASPIRE GSC systems against regulatory and policy requirements (e.g. GDPR, ISO 27001, SOX) To create, publish and maintain a forward schedule of Audits for the wider stakeholder awareness Support external audits and regulatory inspections by providing requested documentation and explanations Collaborate with Practice IT teams and Security to assess compliance with internal policies and external regulations Evaluate the effectiveness of IT controls, i.e. related to access management, change management, data protection, and system operations Documentation of IT risks, controls, and mitigation activities Working in conjunction with IT Service Management Process owners, manage proposed updates / closure of identified gaps and improvements to service management processes and procedures Assist in the development and implementation of IT compliance frameworks and control testing programs Maintain up-to-date knowledge of relevant laws, regulations, and industry standards Qualifications Skills, Education & Qualifications: 3+ years in IT audit, IT compliance, or information security roles Familiarity with regulatory frameworks (e.g., SOX, GDPR, HIPAA) and standards (e.g., NIST, ISO 27001, COBIT) Experience with audit tools, Governance, Risk and Compliance platforms and risk assessment methodologies Strong analytical and problem-solving abilities Excellent written and verbal communication skills Ability to manage multiple priorities and work independently High attention to detail and integrity in handling sensitive information Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

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4.0 years

0 Lacs

India

Remote

Job Title: ServiceNow Business Analyst – Strategic Portfolio Management (SPM) Contract Type: Contract Project Duration: 4 years (annual renewable contract) Location: Remote from India (Client based in France) Start Date: ASAP Languages Required: Fluent English Minimum Experience Required: 7+ years Education: Master’s degree (Bac+5) ideally from Tier 1/2 institutions Engineering or University degree in Computer Science, Ergonomics, or related field Key Skills & Competencies Mandatory Skills: 6+ years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform Expertise in Strategic Portfolio Management (SPM), including PPM, demand, project, resource management, strategic planning, and enterprise architecture planning Strong understanding of Agile methodologies, especially SAFe Experience in large-scale transformation projects Familiarity with Common Service Data Model (CSDM) is a plus Solid understanding of ServiceNow platform capabilities Excellent communication and interpersonal skills Ability to simplify complex concepts and communicate effectively across teams Experience in leading workshops and conducting demos Preferred Skills: Experience in working with distributed, multicultural teams Proactive mindset with a focus on continuous improvement Ability to advocate for out-of-the-box ServiceNow solutions while aligning with business needs Role Overview The selected candidate will contribute to the design and implementation of ServiceNow SPM processes and workflows. Acting as a bridge between internal stakeholders and external implementation partners, the candidate will play a key role in translating business needs into actionable ServiceNow solutions. Responsibilities: Translate high-level process definitions into detailed ServiceNow implementation designs (epics, features, user stories) Develop product and implementation roadmaps aligned with business goals and ServiceNow best practices Lead design workshops with business stakeholders Collaborate with other Business Analysts to build and maintain a product backlog Promote ServiceNow’s out-of-the-box capabilities while ensuring business requirements are met Provide guidance on process improvements and platform capabilities Stay updated with ServiceNow product developments to ensure future-proof designs Prepare and conduct product demos and proof-of-concept sessions Team & Environment The role is part of a global digital transformation team focused on driving strategic priorities, enhancing digital capabilities, and delivering end-to-end service management. The team values speed, simplicity, business value, and global collaboration.

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4.0 years

0 Lacs

Jaipur, Rajasthan, India

On-site

Position : Servicenow Developer Experience : 4+years Location : Jaipur Job type : Onsite(Fulltime) required skills : ITSM ITOM CMDB

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12.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing application solutions, and contributing to key decisions. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Design and develop applications based on business requirements - Collaborate with stakeholders to gather and analyze requirements - Create technical specifications and design documents - Conduct code reviews and ensure adherence to coding standards - Perform unit testing and debugging of applications - Provide technical guidance and support to the development team - Identify and resolve technical issues and bugs - Stay updated with the latest industry trends and technologies - Assist in the deployment and maintenance of applications - Contribute to continuous improvement initiatives - Train and mentor junior team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management - Experience with IT service management processes and best practices - Strong understanding of application design principles and patterns - Knowledge of web technologies such as HTML, CSS, and JavaScript - Experience with RESTful APIs and integration with external systems - Good To Have Skills: Experience with Agile development methodologies - Familiarity with ITIL framework and practices - Experience with ServiceNow development and customization - Knowledge of database concepts and SQL - Strong problem-solving and analytical skills Additional Information: - The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management - This position is based at our Hyderabad office - A 15 years full time education is required

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