5243 Servicenow Jobs - Page 33

HR Staff Services is connecting staff, managers and local HR to Amgen’s global HR programs and tools. As part of that team, the Senior Associate will be responsible for providing HR service center support for the countries serviced by the team, specifically Amgen India (AIN). Besides the HR connect role, the Senior Associate will also have a lead and/or coordinating role in managing HR Connect (regional and global) projects (incl. acting as senior representative by coaching, sharing knowledge, training and guiding HR Connect as well as staff/managers/local HR for complex inquiries). You support the HR service center & HR COE’s with Business SME support related to ServiceNow and Workday. Accountabilities: Participate in and/or lead and/or coordinate (system/process improvement) projects / audits Ensure that HR inquiries and transactions are processed according to global processes within service level agreements and act as point of contact for HR Connect with complex inquiries Act as liaison between HR Connect Teams to make sure activities / transactions / audits are globally aligned Act as designated subject matter expert on different areas/tools, programs and systems and be responsible for maintaining the knowledge base for AIN Act as a coach for HR Connect team member(s) and support for HR Connect manager on best practices, solutions and approaches Support the HR service center & HR COE’s with Business SME support related to the ServiceNow module and Workday Support specialists in working with HR Tech Team on HR system improvements and translate business needs into technical requirements Responsibilities: Represent, coordinate and/or lead HR Staff Services Projects and processes (Eligible Earnings audits, Employee data requests, Participate in and/or lead and/or coordinate (system/process improvement) projects related to Workday and ServiceNow. Act as liaison between HR Connect, Knowledge SMEs, HR Technology, and HR to drive maintenance and improvement of the content on the HRSD Portal. Act as designated subject matter expert on different areas/tools e.g ServiceNow and be responsible for maintaining our internal/external HR Knowledge bases Identify trends and gaps in the knowledge article content by utilizing knowledge and case management metrics. Provide excellent customer service and support to customers in accordance with SLA and documented in service now regarding global HR programs / tools / policies inquiries and HR transactions in Workday Gather, suggest, participate or lead improvements on policies and procedures between service center sites and HR teams Build relationships with HR teams and other key stakeholders; collaborate and share best practices Represent HR Connect for AIN to all staff Provide (based on needs and requirements) training, presentations to staff/managers and HR Advise and coach HR Connect team member(s) on best practices, solutions and approaches Qualifications: Minimum Requirements Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent Overall minimum of 4 years professional work experience within a commercial service delivery/customer service environment Fluent in 2 or more language(s), at least English Experience in HCM functions in Workday and ServiceNow system and processes Project (agile) management skills Preferred Requirements Multinational company experience in a service center environment Experience with standard operating processes and procedures Well-developed computer skills in the Microsoft Office 365 environment Competencies: Ability to identify business needs and translate to HR Systems and processes Ability to transfer knowledge; (technical) processes and procedures to others Demonstrates the capability to trouble shoot in systems and processes Demonstrates the capability to rapidly learn new systems and processes and exhibit an openness to change Demonstrates service minded attitude and flexibility Excellent time management skills; able to prioritize based on service level agreements, urgency and level of impact to the business; ability to multitask and receive task from multiple sources Demonstrates ability to work well in a international team environment (also in different time zones); able to communicate in a multi cultural environment Demonstrates strong interpersonal skills; ability to maintain composure whilst dealing with difficult clients, coaching skills Demonstrates the ability to work without close supervision Demonstrates ability to perform accurate and detailed work Show more Show less

Would like to discuss about a job opening for the position "Senior ServiceNow System Administrator" for a Reputed US MNC - Bengaluru A graduate with overall 7+ years of experience in Servicenow Administration, Development & Servicenow Modules Proficient in ITIL, ITSM, and ITOM best practices Must have experience in implementing systems using Agile or Scrum methodology Good in JavaScript, HTML, CSS, Webservice Integration (REST/SOAP), LDAP, and SSO configurations. Share your updated CV, if interested, Contact Person: Ms John blessy Executive Talent Search 9047088211 johnblessy.l@haarvard.com

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation group's goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project. Qualifications 5+ years of proven experience in the QA Automation area. Hands-on experience with Python 3x, including advanced use of Decorators. Detailed knowledge of Python data structures: Lists, Dictionaries, Sets, and Tuples. Solid understanding of programming techniques and algorithms, including OOP and multithreading. Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.) Experienced user of Linux-based operating systems. Strong knowledge of software development processes and testing methodologies. Proficient in using JIRA, Git, and other project/bug-tracking systems. Excellent analytical and troubleshooting skills, thriving in team settings. Nice to have: Solid interpersonal, reliable, and communication skills. Pro-activity in the investigation of new opportunities for automation. Experience with AWS/GCP Automation frameworks for CI/CD processes. Experience in Test Automation projects for cloud computing solutions (private or public). Practical experience with MySQL. Experience with Salesforce, ServiceNow or MS Dynamics configuration. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Mandatory Skill - Should be Specialist in ITSM & any one of the ServiceNow Module(ITOM / ITAM / HR/CSM / App Engine / Now Assist etc) Must : ServiceNow Ceritification The successful candidate should have a minimum 4-8+ years of relevant ServiceNow experience and be a specialist in scripting. The candidate should be able to provide technical leadership and guidance to the team and have the ability to troubleshoot complex technical issues. The candidate should also possess excellent communication skills and the ability to work independently and in a team environment. The ideal candidate should be able to provide proactive solutions to potential problems and be able to work on multiple projects simultaneously

Mandatory Skill - Should be Specialist in ITSM & any one of the ServiceNow Module(ITOM / ITAM / HR/CSM / App Engine / Now Assist etc) Must : ServiceNow Certification Experience - 6 to 15 years The successful candidate should have a minimum 4-8+ years of relevant ServiceNow experience and be a specialist in scripting. The candidate should be able to provide technical leadership and guidance to the team and have the ability to troubleshoot complex technical issues. The candidate should also possess excellent communication skills and the ability to work independently and in a team environment. The ideal candidate should be able to provide proactive solutions to potential problems and be able to work on multiple projects simultaneously

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Design and develop applications based on business process and application requirements. - Collaborate with stakeholders to gather and analyze requirements. - Create technical specifications and design documents. - Ensure the application design meets quality standards and best practices. - Conduct code reviews and provide feedback to team members. - Troubleshoot and resolve application defects and issues. - Stay updated with the latest industry trends and technologies. - Assist in the testing and deployment of applications. - Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM). - Experience with ServiceNow platform and its various modules. - Strong understanding of IT asset management processes and best practices. - Knowledge of software licensing and compliance. - Experience in designing and implementing ServiceNow SAM solutions. - Good To Have Skills: Experience with IT Service Management (ITSM) processes. - Familiarity with ServiceNow Discovery and Service Mapping. - Experience with ServiceNow integrations and APIs.

Looking for Immediate Joiner WFO - Pune Role Description The ServiceNow ITSM Business Analyst, who will work closely with Stakeholders to understand and document requirements, and recommend relevant ServiceNow solutions. The ITSM Business Analyst will bring expertise and provide overall guidance on best practices and standards to serve all of business and technology groups. The position will require the ability to multi-task and work independently, as well as work collaboratively with teams, some of which may be geographically distributed. Responsibilities Participates in requirements discussions and helps to resolve cross-functional conflicts Documents & maintains the process & procedures Work closely with ITSM stakeholders to defines the process/service mission, vision, tactics, goals, objectives and KPIs for ITSM Reviews stories for accurate definition & acceptance criteria Ensures consistent execution of the process Prepare reports to track platform health and project team performance Identifies new features & functionality pertinent to the business and drives adoption Maintains stability and usability of the ITSM module Assists with testing of defect remediation Participates in upgrade planning and execution Supports entire development lifecycle Propose solutions to achieve complex business objectives Lead technical conversations and assist in training and mentoring of more junior staff Qualifications Certified ServiceNow ITSM Implementer ITILv4 certified Strong technical foundation in the ServiceNow platform Proficient in identifying solutions for the ServiceNow ITSM module 3+ years hand on experience with the ServiceNow platform 5+ years relevant experience in Information Technology Graduate degree in Computer Science or related fields preferred Cloud application technology experience Excellent written and verbal communications skills Ability to work within a complex business environment Highly motivated to work on large and complex solutions Proven experience navigating complex matrixed and global organizations Proven ability to operate in a constant state of change, adapting style, approach and delivery to drive to business outcomes in a pragmatic manner Proven ability to think innovatively in developing and executing change Excellent facilitation skills and proven ability in promoting collaboration within and across teams Proven ability to promote sharing of best practices and leverage learnings across teams

We are organizing a direct walk-in drive at Kolkata location. Please find below details and skills for which we have a walk-in at TCS - Kolkata on 21st June 2025 Experience: 3 - 13 years Skill Name :- Oracle EBS finace techno functional SAP Advanced Business Application Programming (ABAP) for HANA SAP ABAP SAP SD SAP Basis SAP CO SAP EWM SAP FIORI SAP SF ServiceNow Developer Salesforce LWC Developer Oracle EBS SCM techno functional OIC Workday /Workday HCM Technical SAP Cloud Platform Integration (CPI) SAP BTP SAP GRC Security SAP MDG Technical SAP BODS SAP BRIM SAP GTS SAP IBP Mendix Sap Ariba SAP BW HANA Service Max Oracle eBS R12 Financials Oracle Fusion Financials Oracle E-Business Suite (EBS) Developer - Technical Appian SAP ERP Production Planning & Control Process Industry (PP PI) SAP (QM) SAP FICO SAP MM Mulesoft UKG Pro Dell Boomi SAP PS SAP PM Webmethods IBM sterling integrator IBM MQ IIB IBM ACE Oracle Siebel Salesforce CPQ Oracle HCM Salesforce Omnistudio Walk IN Venue:- Kolkata Tata Consultancy Services, Gitanjali Park, International Finalcial Hub(CBD), Newtown, Kolkata, Chakpachuria, West Bengal 700156

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary: As a ServiceNow Customer Service Management (CSM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to deliver impactful solutions. Roles & Responsibilities: - Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. - Develop and configure ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog. - Ensure the ServiceNow platform is configured to meet business needs and requirements, including integrations with other systems. - Provide technical expertise and guidance to stakeholders on ServiceNow CSM best practices and capabilities. - Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM) and related modules. - Good To Have Skills: Experience in Servicenow Tools Administration. - Experience in developing and configuring ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog. - Strong understanding of ServiceNow CSM best practices and capabilities. - Experience in integrating ServiceNow with other systems. - Solid grasp of ITIL processes and methodologies.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 .5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM Summary: As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. - Assist in defining requirements and designing applications to meet business process and application requirements. - Develop and maintain technical documentation related to application design and development. - Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management. - Good To Have Skills: Experience in ServiceNow IT Service Management. - Experience in designing and implementing complex ServiceNow solutions. - Strong understanding of ITIL processes and best practices. - Experience in developing technical documentation related to application design and development. Additional Information: - The candidate should have a minimum of 5.5 years of experience in ServiceNow IT Operations Management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office. Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM

We are organizing a direct walk-in drive at Hyderabad location. Please find below details and skills for which we have a walk-in at TCS - Hyderabad on 21st June 2025 Experience: 3 - 13 years Skill Name :- SAP HANA DBA SAP HANA Modelling Oracle EBS finace techno functional Salesforce Community Cloud SAP RAR SAP Advanced Business Application Programming (ABAP) for HANA SAP BASIS - Non HANA SAP ABAP SAP SD SAP Basis SAP CO SAP EWM SAP FIORI SAP SF ServiceNow Developer Salesforce LWC Developer Oracle EBS SCM techno functional OIC Workday /Workday HCM Technical SAP Cloud Platform Integration (CPI) SAP BTP SAP GRC Security SAP MDG Technical SAP BODS SAP BRIM SAP GTS SAP IBP Mendix Sap Ariba SAP BW HANA Service Max Oracle eBS R12 Financials Oracle Fusion Financials Oracle E-Business Suite (EBS) Developer - Technical Appian SAP ERP Production Planning & Control Process Industry (PP PI) SAP (QM) SAP FICO SAP MM Mulesoft UKG Pro Dell Boomi SAP PS SAP PM Webmethods IBM sterling integrator IBM MQ IIB IBM ACE Oracle Siebel Salesforce CPQ Oracle HCM SAP Basis Hana Salesforce Omnistudio PEGA Quadient Walk IN Venue:- Hyderabad TCS Synergy Park Non-SEZ Cafeteria, CMC Old Mumbai Highway Opp to DLF, Gachibowli, Hyderabad, 500032.

We are organizing a direct walk-in drive at Bengaluru location. Please find below details and skills for which we have a walk-in at TCS - Bengaluru on 21st June 2025 Experience: 3 - 13 years Skill Name :- Oracle EBS finace techno functional Salesforce Community Cloud SAP RAR SAP Advanced Business Application Programming (ABAP) for HANA SAP ABAP SAP SD SAP Basis SAP CO SAP EWM SAP FIORI SAP SF ServiceNow Developer Salesforce LWC Developer Oracle EBS SCM techno functional OIC Workday /Workday HCM Technical SAP Cloud Platform Integration (CPI) SAP BTP SAP GRC Security SAP MDG Technical SAP BODS SAP BRIM SAP GTS SAP IBP Mendix Sap Ariba SAP BW HANA Service Max Oracle eBS R12 Financials Oracle Fusion Financials Oracle E-Business Suite (EBS) Developer - Technical Appian SAP ERP Production Planning & Control Process Industry (PP PI) SAP (QM) SAP FICO SAP MM Mulesoft UKG Pro Dell Boomi SAP PS SAP PM Webmethods IBM sterling integrator IBM MQ IIB IBM ACE Oracle Siebel Salesforce CPQ Oracle HCM SAP Basis Hana Salesforce Omnistudio Tibco PEGA Quadient Walk IN Venue:- Bengaluru Tata Consultancy Services, Brigade Bhuwalka Icon 40, Pattandur Agrahara, ITPL Main Road, Whitefield, Bengaluru - 560066

Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

About the Opportunity Job TypeFixed Term ContractorContract duration 8 months.Application 13 June 2025 Title FTC Senior Associate/Process Specialist - RE REG & TRANSFERS - GPS DELIVERY Department RE REG & TRANSFERS - GPS DELIVERY Location Gurgaon, India Reports To Assistant Manager/Manager Level Garde 2/3 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our Rereg & Transfers team and feel like youre part of something bigger. About your team The India Retail Operations team is responsible for tending to all investment matters relating to UK & Continental Europe clients. Their roles include carrying out all instructions to invest, switch and redeem money accurately, swiftly and in full accordance with Fidelitys stringent regulatory requirements; and always working hard to provide excellent and efficient customer service to improve the Fidelity name. The function also caters to Reregistration and Transfers of units and cash. The team must ensure that the daily SLAs are met which may otherwise result into P&L and reputational impact for Fidelity. The team works on AAA related activities placing deals for the clients investing in the onshore product range. About your role Monitor and achieve service levels and ensure team completes operational tasks in accordance with defined procedures. Monitor teams performance viz. quality metrics, productivity, utilisation etc. Report on them along with performing periodic analysis. Drive first time right culture within the team and work closely with other teams to understand gaps and take timely actions. Identify and explain the dependencies between various teams and understand both downstream & upstream impact of the process! Processing the instructions e2e & helping the client with their journey Understands and proactively mitigates the impact of risk. Drive & deliver process improvements in response to customer feedback trends, process gaps / issues. Should be able to manage process escalations on their own Ability to process large volatile volumes to deadlines, whilst maintaining high standards of accuracy Strong attention to detail and excellent communication skills Self motivated and flexible with the ability to work in offshore shifts Work towards achieving the relevant competency model for the role Flexible to handle any ad-hoc business requirements. Proactive approach to problem solving and service improvement About you Should possess good understanding on Fidelitys services and products or should have Industry and competitor knowledge and how the same impacts the customer. A team player at both Management & Team levels with a positive approach to change management Should be competent to process seamless client e2e journey & raise any challenges. Strong communicator , able to represent the team effectively at all levels. Have the ability to analyse data confidently, identify trends and potential areas of concern. Possess sound understanding of Risks, control, and regulatory aspect of the process. Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Overview As the category expert in Facilities Management, Meetings and Events, this role will be responsible to support the Procurement Lead in overseeing all activities for Indirect Materials & Services (non-IT categories), including supplier identification, development, contract negotiations with suppliers, Maintaining the records for internal auditing purpose.and achieving common cost reductions targets. The Indirect Materials Procurement Analyst will support GP Lead in (1) Definining and executing the different material & supplier strategiesRisk Management, Supplier Relationship Management, Innovation and Productivity, (2) Measuring and Improving Performance, (3) and Achieving Annual Plans and Delivering Productivity for all the Indirect Materials & Services. Responsibilities Manage buying process for Indirect Materials & Services (non-IT Indirect categories) ensuring continuous supply and service at the best possible acquisition cost. Guiding stakeholders through Procure to Pay process for smooth transitioning. Providing Analytics/inputs for category strategies, contract management and supplier relationship management, measuring and improving performance, and achieving annual plans and productivity goals Executing Master Service Agreements and SOWs in conjunction with Legal. Lead & support supplier negotiations to ensure cost effective and smooth flow of all materials and services New Supplier onboarding, not limiting to documention collection but maintain E2E relationships with the partners SPOC for service now tool and triage all the tickets to team members Follow 3 bid buy process to get better pricing form the partners Develop and manage the Contract coverage Qualifications Graduation 4 to 6 years experience in Indirect Spend procurement Well versed with Procurement and contract management lifecycle Good Hands-on experience on Service Now tool Skilled in understanding key clauses in NDA/MSA/SOW/WO related to procurement Well versed with Service now tool for managing day to operations Strong knowledge working on data analysis and preparation of dashboards. Solid understanding of purchasing and supplier management principles and sourcing methodologies Experience of working in Multi-National Company and operating effectively in a matrix organisation Skilled in negotiations, interpersonal and communication High integritywont compromise values to get results Strong communicationcomfortable and effective communicating (verbal and written) with stakeholders internally and externally across all levels

R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM1 Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offeringsIT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS- ITSM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills: Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

About Company: Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape. Job Title : L1 Support Engineer – IBM AIX & IBM Power Server Location : Client Site Ludhiana, Punjab Department : IT Support Reports To : AGM IT Job Summary : We are seeking an enthusiastic and dedicated L1 Support Engineer to join our IT infrastructure team in Ludhiana. The role involves monitoring and providing first-level support for IBM AIX and IBM Power Systems. This is a great opportunity for individuals looking to start a career in enterprise system administration and grow within a technical support environment. Key Responsibilities : Monitor IBM AIX servers and IBM Power Systems for performance and availability. Handle system alerts and alarms using monitoring tools and predefined runbooks. Perform routine maintenance tasks such as user management, basic disk checks, and log analysis. Escalate complex incidents to L2/L3 support teams as per defined protocols. Create and update incident tickets in the service management tool (e.g., ServiceNow). Generate daily and weekly system health check reports. Maintain accurate documentation of incidents and system changes. Follow operational procedures and comply with IT security and compliance policies. Required Skills: Basic understanding of UNIX/Linux operating systems and command-line interface. Familiarity with IBM AIX environment and Power Systems (training or self-study acceptable). Good communication and interpersonal skills. Willingness to work in rotational shifts, including nights and weekends. Ability to follow standard operating procedures and technical instructions. Qualifications : Bachelor’s degree or diploma in Computer Science, IT, or related field. 0–2 years of experience in IT support or technical helpdesk. Basic knowledge of virtualization concepts (e.g., PowerVM, LPARs). Exposure to incident management platforms such as ServiceNow or Remedy. IBM AIX or Linux certification (desirable but not mandatory). Show more Show less

About NCR NCR Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TitleServiceNow ITOM Developer Summary: We are looking for a ServiceNow ITOM Developer with strong administration, development, and support skills on ServiceNow Event Management and Discovery. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology. A person should have excellent analytical and developer skills with exceptional verbal and written communication. As a part of ServiceNow practice at NCR, you will always be motivated and get opportunities to advance and experience in new areas to strengthen your capabilities and skills. Key Responsibilities Will be responsible to develop and implement different ServiceNow applications and integrationsfrominitiationto completion, tailored to the customer requirements Creation/implementation/modification of ServiceNow Event Management and Discovery others components Maintain technical documentation and assist/participate in QA and user training activities. Understanding of the project delivery lifecycle and processes and their implementation Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc Understand detailed requirements and own your code from design, implementation, test automation, and delivery ofhigh-qualitysolutions to our customers Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability Basic B.E./B.Tech in Computer Engineering or MCA or an equivalent education. 1.5-5 years of relevant experience in design and development with ServiceNow platform. Proficiency inscripting includingJavaScript, CSS, HTML,Angularwith experience in REST API integration will be a plus. Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow. Experience across Waterfall and Agile project methodologies Dynamic team player with good verbal and written communication. Experience on one or more ITSM, SAM or other SNOW modules. Implementations will be a big plus. Preferred ITIL Certified ServiceNow CSA Any additional ServiceNow certifications will be a plus EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

About NCR NCR Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. About the job About NCR NCR Atleos Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking. NCR Atleos is headquartered in Atlanta, Ga., with 21,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.The NCR Atleos Lead Developer Monitoring and Scheduling tools is responsible for maintaining the core set of tools which monitoring, maintain and schedule job for the infrastructure and applications. The person will need to work across the NCR Atleos I&T application teams and across the Datacenter infrastructure teams to manage changes to the various tools. The person will need to ensure tools are maintained on a support release, are patch properly and new capabilities are deployed timely. Essential Functions, Responsibilities & Tasks may include: Managing the day-to-day execution of Monitoring and Scheduling tools Partner across the organization to drive enhancements via user stories Provide on process compliance metrics on tools for SW audits Establish Roadmap of opportunities for next 24 months Qualifications BA/BS degree or equivalent work experience 5 years of experience with various infrastructure tools 5 years of corporate work experience 2 years experience using AppDynamics 1 year experience using BMC Control_M scheduling tool Demonstrate ability to partner affectively across a large Enterprise organization Demonstrated ability to document processes, knowledge articles, training materials and train others Demonstrated ability to support and troubleshoot complex issues EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos Incident Manager Position Summary As the Incident Manager, you will oversee all aspects of the Incident Management process, from identification to restoral of service as quickly as possible to minimize the impact to business operations . Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident count, reducing Mean time to Restore (MTTR) and incident duration and will act as an escalation point for leadership and our business partners. If you have an obsessive focus on troubleshooting, service levels, standardizing processes, meaningful metrics, and enjoy driving continuous improvements, then this is the right opportunity for you. Role and Responsibilities Participate in a 24/7/365 on-call rotation. Point of contact for all Major Incidents. Lead, facilitate and coordinate the Incident Management technical bridges to drive incident resolution as quickly as possible. Adhering to policies and procedures. Triage all the appropriate support teams to expedite troubleshooting within a technical bridge and business bridges. Responsible for ensuring all senior roles and accountabilities for assessing business impact and restoring service are represented and prescribed action is implemented Provide frequent and meaningful business/client-centric executive communication to our senior business and technology leaders. Severity (Impact / Urgency) and Priority determination based on situational appraisal and extracted information from our partner functions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required. Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Work with cross-functional business teams to understand SLAs for reporting. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill /Preferences Must be able to take the initiative and be a self-starter. Must have minimum 3yr experience in Incident manager role with overall experience of minimum 5yrs+ Enterprise major incident command and control experience managing bridges across several IT disciplines to ensure to ensure timely resolutions and proper documentation. Experience with application or infrastructure technical analysis, such as reading logs, alerts, and monitors. Working knowledge of IT infrastructure componentsservers, storage, networking, and security. Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience required. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools. Experience gathering incident management process metrics. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience working in a managed services environment with knowledge of vendor governance. Experience with high availability/incident response (on call). Experience in working in a Service Delivery role in a Business-Critical environment. Must have a business/ end user focus with a technical background. Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment. Proficient inMicrosoft Office 365 applications especially in Word, Excel, PowerPoint and Outlook. Fluent in English verbal and written. Some of the soft skills / abilities required for you to be successful in this role include Critical Thinking, Problem Solving and Deductive Reasoning. Leadership Capacity, Capability, and Competency (Leaders inspire other to take action) Commanding presence. Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to control the chaos. Ability and confidence to act decisively and take constructive feedback. Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone / video presence and verbal / written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications: ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment. Education Bachelors degree in computer science or related field and a minimum of 4 years of demonstrated in ITSM and/or Information Technology. Or any equivalent combination of experience training, and/or education. 4+ years of work experience EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Genesys PureConnect / Genesys Cloud telephony0 Responsibilities: Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler development Working closely with other engineers to troubleshoot and resolve complex problems (some after- hours and on-call work required) Providing thought leadership and help develop telephony best practices and preferred methods Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS Researching, evaluating, and recommending architectural improvements and new technologies Identifying and proposing strategies around technical problems affecting team, communicates standards and gets buy-in on solutions Understand ITIL concepts and how to apply them effectively in the enterprise Have a thorough, working knowledge of the Agile project management paradigm Recognizing the importance of and being able to generate excellent documentation and diagrams Engaging in active listening and have effective written and verbal communication skills Demonstrating a proven ability to learn and grow through self-study Acting as a collaborative service provider to our internal and external customers Providing mentorship to junior team members and leading by example Thinking Enterprise and understand that every delivered solution must be consistent, redundant, standards compliant, well monitored, and thoroughly documented Supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization : 5+ years of practical, hands-on experience maintaining large (250 agents plus), multi-site, complex contact center environments 2+ years experience with Genesys Pure Cloud, both administrative and development tasks Experience supporting call center technology is a must! E.g., Dialer, ACD, Call Recording, Wallboards Experience with omnichannel contact center technologies (Email, Chat, SMS etc.) Proven experience supporting contact center solutions and knowledge of best practices Experience working with carrier technologies is a plus. E.g., PRI/OC3/12/48, configuring trunk groups, troubleshooting line cards, and similar work Familiarity with ServiceNow or other similar CMS / SKMS Genesys certificationsICCS, ICCE, ICDE, Cloud Certified Professional, Cloud Certified Developer Bachelor s degree in an information technology related field or equivalent work experience

About NCR Atleos Incident Manag er Position Summary As the Incident Manager, you will oversee all aspects of the Major Incident Management process, from identification to restor al of service as quickly as possible to minimize the impact to business operations . During the major incident lifecycle, the Incident Manager ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and supports performing the root cause analysis & and conducting follow-up meetings. Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident count s , reducing Mean time to Restore ( MTTR ) and incident duration and will act as an escalation point for leadership and our business partners . Some of the things you will be doing. Participate in a 24/7/365 on-call rotation. Point of contact for all Major Incidents . Work independently to m anag e critical incidents, including Facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results . Craft clear and concise executive style major incident technology communications in a timely manner per the service level objective (SLO) to incident resolution. Manage major incident intake by determination of Impact and Urgency to access appropriate priority based on situational appraisal and extracted information from our partner functions. Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. Documenting root cause details and preventative action items for Problem Management. Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required . Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill Must be able to work independently, take the initiative and be a self-starter. Must have minimum 4 yr experience in Incident manager role with overall experience of minimum 6 yrs + Strong facilitation skills to command-and-control major incident bridges to ensure timely resolution ( Actively r un a major incident bridge independently) . Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. Ability to self-motivate, work in high pressure and fast pace environ ment to identify and implement appropriate day to day actions with high-level direction and minimal guidance. Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow , or equivalent ticket management tools. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience with high availability/incident response working on call. Fluent in English verbal and written. Some of the soft skills / abilities required for you to be successful in this role include Critical Thinking, Problem Solving and Deductive Reasoning. Leadership Capacity, Capability, and Competency (Leaders inspire other to take action) Commanding presence to manage major incident bridge effectively . Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to control the chaos . Ability and confidence to act decisively and take constructive feedback . Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone / video presence and verbal / written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment. Experience & Education Demonstrable experience working in an operational area of IT, within a large or multi-client environment . Graduate Degree Holder or Equivalent Participate in a 24/7/365 on-call rotation. Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Must have minimum 4 yr experience in Incident manager role with overall experience of minimum 6 yrs+ EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

What you will do In this vital role you will be responsible for developing innovative self-service solutions for our global workforce and further enhancing our self-service automation built on the ServiceNow platform. As part of a scaled Agile product delivery team, the Developer works closely with product feature owners, project collaborators, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and solve business problems by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions. The Developer serves as a subject matter expert on the design, integration and operability of solutions to support innovation initiatives with business partners and shared services technology teams. This role sits within the Digital, Technology and Innovation Infrastructure Automation product team and is tasked with delivering solutions that will integrate and facilitate the automation of various processes and enterprise systems. Please note, this is an onsite role based in Hyderabad. Key Responsibilities: Deliver outstanding self-service and automation experiences for our global workforce Create ServiceNow catalog items, workflows, and cross-platform API integrations Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic. Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. Create and maintain data integrations between ServiceNow and other systems Develop system integrations and process automation Participate in design review, client requirements sessions and development teams to deliver features and capabilities supporting automation initiatives Collaborate with product owners, collaborators, testers and other developers to understand, estimate, prioritize and implement solutions Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner Participate in problem analysis, code review, and system design Remain current on new technology and apply innovation to improve functionality Collaborate closely with collaborators and team members to configure, improve and maintain current applications Work directly with users to resolve support issues within product team responsibilities Monitor health, performance and usage of developed solutions What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree and 1 to 3 years of experience in computer science, IT, or related field OR Bachelors degree and 3 to 5 years of experience in computer science, IT, or related field OR Diploma and 7 to 9 years of experience in computer science, IT, or related field Required Skills & Qualifications: 6+ years of deep hands-on experience with ServiceNow administration and development in two or more products: ITSM, ITBM, ITOM, GRC, HRSD, or Security Operations ServiceNow development using JavaScript, AngularJS, AJAX, HTML, CSS, and Bootstrap; Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform Experience creating and managing Scoped Applications Workflow automation and integration development using REST, SOAP, or MID servers Scripting skills in Python, Bash, or other programming languages Working in an Agile (SAFe, Scrum, and Kanban) environment Preferred Qualifications: Good-to-Have Skills: Experience with other configuration management tools (e.g., Puppet, Chef). Experience with Linux administration, scripting (Python, Bash), and CI/CD tools (GitHub Actions, CodePipeline, etc.) Experience with Terraform & CloudFormation for AWS infrastructure automation Knowledge of AWS Lambda and event-driven architectures. Exposure to multi-cloud environments (Azure, GCP) Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Professional Certifications (preferred): Service Now Certified System Administrator Service Now Certified Application Developer Service Now Certified Technical Architect Soft Skills: Strong analytical and problem-solving skills. Ability to work effectively with global, virtual teams Effective communication and collaboration with cross-functional teams. Ability to work in a fast-paced environment.

What you will do In this vital role you will provide operational support and customer service for Amgens global corporate card program. This role is critical to Amgens efforts to maintain its internal controls and ensure staff can quickly and effectively resolve corporate card related issues so that they can focus on supporting patients. Roles & Responsibilities: Process corporate card applications and card account updates, suspensions and closures. Respond to customer queries via ServiceNow related to their card account and card transactions. Liaise with the card provider to resolve issues. Assist with resolution of merchant disputes and credit balance refunds. Monitor card accounts for delinquencies and support communications to users. Participate in quarterly accounting accruals and data reconciliations. Basic Qualifications: Bachelors degree with 3+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience. Knowledge of corporate card programs (AMEX, Citi, Bank of America, etc.) or financial services preferred Preferred Qualifications: Functional Skills: Must-Have Skills: Familiarity with international corporate card programs and provider platforms. Strong customer service orientation. Attention to detail and process accuracy. Ability to identify and suggest improvements to processes. Good-to-Have Skills: Experience working for a multinational enterprise and with global teams. Experience with SAP Concur and ServiceNow. Understanding of Expense management policies, procedures, and processes. Soft Skills: Clear and concise communication skills. Time management and ability to prioritize tasks. Strong customer service mindset.

Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys Pure Connect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Educational Qualification:Engineering Degree or MBA from a tier 1 institute