5243 Servicenow Jobs - Page 34

Position Overview: We are looking for an experienced DevOps Engineer – ServiceNow who will be responsible for enabling automation, continuous integration, and seamless deployment within the ServiceNow ecosystem. This role demands strong technical knowledge of CI/CD pipelines, Infrastructure as Code (IaC), cloud platforms, and API integrations, as well as a working understanding of platform performance optimization and security basics. Key Responsibilities:  Set up and maintain CI/CD pipelines for ServiceNow applications  Automate deployments using Infrastructure as Code (IaC) tools such as Terraform or Ansible  Manage ServiceNow instances: performance tuning, system upgrades, and configuration  Integrate ServiceNow APIs with external tools for end-to-end automation  Handle cloud infrastructure optimization, scaling, and security configurations Technical Skills Required: ServiceNow Scripting & Configuration:  JavaScript, Glide API, Flow Designer, UI Policies CI/CD Tools:  Jenkins, GitLab, Azure DevOps (any) Cloud Platforms (Hands-on with any one):  AWS, Azure, or GCP Infrastructure as Code (IaC):  Terraform  Ansible  CloudFormation Containers & Orchestration (Preferred but not mandatory):  Docker  Kubernetes  Helm API Integrations:  REST  SOAP Monitoring Tools (Any exposure is beneficial):  Splunk  ELK Stack  Prometheus Security & Networking Basics:  VPN  Firewalls  Access Control Soft Skills:  Strong troubleshooting and debugging abilities  Clear and effective communication skills  Ability to work collaboratively in Agile environments  High attention to detail and commitment to quality Show more Show less

Job Summary As the Engineer, Central Platform Development, you will play a critical role in making the internal state of the bank's application and infrastructure services visible to stakeholders for troubleshooting, performance analysis, capacity planning, and reporting through the Central Monitoring and Observability Platform. You will contribute to the develop the bank’s central monitoring and observability platform and tooling to enable product owners, developers, and operators to efficiently trace performance problems to their source and map their application performance to business objectives. You will contribute to the backend cloud services development of the central observability platform for the applications / Infrastructure including Platform, Database, Integration, Reliability, and Cloud Operations teams, as well as product owner and developer / engineering teams. Our ideal candidate should have overall minimum of 8+ years of IT experience out of which 3+ years in Bachelor Degree in Computer Science or Information Systems or equivalent applicable experience Software development domain and principles, including design patterns, code structure, programming languages, continuous integration (Git/SVN), continuous deployment (Azure Pipelines), and deployment orchestration (Chef, puppet, or equivalent) Demonstrated ability using and administering (core to advanced knowledge) of 2 or more of the following technologies: AWS EC2 / EKS / AKS deployments Confluent and/or Apache Kafka administration. ADO / Devops tools Unix / Windows Administration OpenTelemetry Metrics, Logs, Tracing Prometheus / Alert Manager Synthetic Monitoring libraries APM tools such as Elastic APM or others Experience with Shell scripting, Java, Python or Ruby Experience with Web Technologies (Apache, HTML, JavaScript, HTTP, XML) Experience with network protocols and certificate management Intermediate understanding of the IT & Network infrastructure Intermediate troubleshooting knowledge Experience with Agile and Lean methodologies a big plus to produce in a fast-paced environment. Excellent communication skills both written and verbal and presentation skills ITOM/ITSM Integration experience. ServiceNow ITOM (Event Mgmt. & Operational Intelligence) experience Strong people management experience Nice to have AIOps (Artificial Intelligence Ops) strategy practice, implementation or on depth awareness. Key Responsibilities Strategy Awareness and understanding of the TTO’25 business strategy and model appropriate to the role. Support and the enablement of the Central Monitoring & Observability strategy, goals and objectives by developing prioritized features aligned to the Catalyst and Tech Simplification programmes. Business The Monitoring & Observability Platform team is a global team ensuring the design, development, delivery & support of the bank’s central monitoring and observability services for all TTO teams (technology domains). The ideal candidate will possess a deep understanding of in one or more of the platform technologies (Elastic Observability, Grafana Observability or ITRS Geneos) and its other required capabilities, such as Kafka messaging, database management, enabling the design, development, implementation, and management of the central solution, integrating advanced technological tools and techniques, and overseeing large-scale enterprise-level implementations. Processes As the Engineer, Central Platform Development, you will play a crucial role in ensuring the stability, reliability, and performance of our applications and platform, thereby enabling our organization to deliver exceptional services to our internal stakeholders by adhering to the Enterprise SDLC (eSDLC) framework and guidelines. People & Talent Actively engaging in stakeholders’ conversations, providing timely, clear and actionable feedback to deliver solution within timeline. Risk Management The ability to interpret the Group’s technical and security (ICS) control requirements and information to identify potential risks and key issues based on this information and put in place appropriate controls and measures to mitigate or minimize risk to the central monitoring & observability platform delivery. Governance Awareness and understanding of the eSDLC framework, in which the TTO software delivery operates, and the requirements and expectations relevant to the role. Responsible for adhering to the effectiveness of the central monitoring and observability platform deliver governance, based on oversight and controls of the eSDLC framework. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders TTO CIO Development teams TTO Product Owners TTO SRE / PSS TTO Cloud Engineering ET Foundation Service Owners Other Responsibilities Embed Here for good and Group’s brand and values in the Observability Platform Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Participate in solution architecture / design consulting, platform management, and capacity planning activities Create sustainable solutions and services through automation and service uplifts within monitoring and observability disciplines Daily tasks include providing Level 2 / Level 3 support to delivered solutions. This means solving incidents and problems and applying changes according to the bank’s defined processes. Skills And Experience Agile Delivery Application Delivery Process Software Engineering Software Product Technical Knowledge Software Quality Assurance Cloud Computing Cloud Resource Management Qualifications EDUCATION Degree TRAINING Agile Delivery, DevOps CERTIFICATIONS Any Monitoring or Observability product certifications, such as ElasticSearch, Grafana or ITRS Geneos. Any of the following platform certifications: Certified Kubernetes Administrator (CKA) Kubernetes and Cloud Native Associate (KCNA) Certified Administrator for Apache Kafka Red Hat Certified Specialist in Event-Driven Development with Kafka AWS Certified SysOps Administrator - Associate LANGUAGES English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less

Job Description Decision Minds is a leader in Data Cloud, Big Data, Cloud Analytics, AI/ML, and Multi-Cloud deployments. We are a team of passionate thought leaders and industry experts who strive for excellence and clarity in creating innovative solutions and products. Our goal is to revolutionize Data Analytics, Artificial Intelligence, Cloud Computing, and Robotic Process Automation, and make a positive impact on people's lives. Know more about us at www.decisionminds.com | LinkedIn What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications & Experience: - Must have a bachelors degree in computer science or a related field (or equivalent degree and experience). 3+ years providing customer-facing technical support (ITOM applications). Good Communication Skills. To be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: - Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process. Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping). Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues.

So, what’s the role all about? In this position we are looking for a strong DevOps Engineer to work with Professional Services teams, Solution Architects, and Engineering teams. Managing an On-prem to Azure Cloud onboarding, Cloud Infra & DevOps solutions.The Engineer will work with US and Pune Cloud Services and Operations Team as well as other support teams across the Globe. We are seeking a talented DevOps Engineer with strong PowerShell scripting skills to join our team. As a DevOps Engineer, you will be responsible for developing and implementing cloud automation workflows and enhancing our cloud monitoring and self-healing capabilities as well as managing our infrastructure and ensuring its reliability, scalability, and security. We encourageInnovative ideas,Flexible work methods,Knowledge collaboration,good vibes! How will you make an impact? Define, build and manage the automated cloud workflows enhancing overall customer experience in Azure SAAS environment saving time, cost and resources. Automate Pre-Post Host/Tenant Upgrade checklists and processes with automation in Azure SAAS environment. Implement, and manage the continuous integration and delivery pipeline to automate software delivery processes. Collaborate with software developers to ensure that new features and applications are deployed in a reliable and scalable manner. Automation of DevOps pipeline and provisioning of environments. Manage and maintain our cloud infrastructure, including provisioning, configuration, and monitoring of servers and services. Provide technical guidance and support to other members of the team. Manage Docker containers and Kubernetes clusters to support our microservices architecture and containerized applications. Implement and manage networking, storage, security, and monitoring solutions for Docker and Kubernetes environments. Experience with integration of service management, monitoring, logging and reporting tools like ServiceNow, Grafana, Splunk, Power BI etc. Have you got what it takes? 4-7 years of experience as a DevOps engineer with Azure preferably. Strong understanding of Kubernetes & Docker, Ansible, Terraform, Azure SAAS Infrastructure. Strong understanding of DevOps tools such as AKS, Azure DevOps, GitHub, GitHub Actions, and logging mechanisms. Working knowledge of all Azure Services and compliances like CJIS/PCI/SOC etc. Exposure to enterprise software architectures, infrastructures, and integration with Azure (or any other cloud solution) Experience with Application Monitoring Metrics Hands on experience with PowerShell, Bash & Python etc. Should have good knowledge on Linux and windows servers. Comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify best practices. Consistently demonstrates clear and concise written and verbal communication. Passionately enthusiastic about DevOps & cloud technologies. Ability to work independently, multi-task, and take ownership of various parts of a project or initiative. Azure Certifications in DevOps and Architecture is good to have. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7452 Reporting into: Director Role Type: Individual Contributor

Project Role : Human Resources Practitioner Project Role Description : Provide expertise to develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : Engineering with ServiceNow Certification Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your day will involve collaborating with stakeholders to ensure the applications align with business needs and enhance user experience. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the design and development of applications - Conduct regular team meetings to ensure project progress - Provide technical guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR) - Good To Have Skills: Experience with Servicenow Tools Administration - Strong understanding of HR processes and workflows - Experience in designing and implementing HR solutions using ServiceNow - Knowledge of IT service management principles - Ability to troubleshoot and resolve technical issues efficiently Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow Human Resource Service Management (HR) - This position is based at our Noida office - An Engineering degree with ServiceNow Certification is required Engineering with ServiceNow Certification Show more Show less

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes. BCG consultants rely on our internal Knowledge organization to provide research and expertise for client work. Requests for Knowledge assistance are managed through request management system (RMS) which is highly customized system based on the ServiceNow platform, and a self-service Research Center portal. These are maintained by product teams who continually enhance and update the platforms to meet changing business needs. a strong candidate to provide operational and product analysis support. You will join our squad responsible for developing and supporting DS RMS application on the ServiceNow portal technology and will work with teammates and stakeholders located around the world to deliver value to our users. RMS has got a backend ServiceNow platform used to run reports. Product has exhaustive ServiceNow rules-based routing which triages tickets to different teams. Product uses ServiceNow Out-of-Box – email templates, notification, feedback mechanism, Out of Office, User Profiles. You will work on stories involving scripting and configuration for frontend and backend on both ServiceNow portal and ServiceNow technology. You will help us deliver more value from our existing implementations such as Incident, Problem, Change, Request, Service Catalog, Knowledge, and more. You will join our squad as a platform engineer and work with our high performing team of engineers, administrators, and architects. You will participate in our agile scrum ceremonies and work closely with our product owner, scrum master, and analysts to prioritize your work to be delivered each sprint. Your main focus will be on development, but you will also contribute to solution design, configuration, troubleshooting, training, documentation, and support activities. Among Your Responsibilities, You Will Leadership & Team Management Lead and mentor junior developers, providing technical guidance, best practices, and performance feedback. Foster a collaborative team environment, encouraging innovation, continuous improvement, and knowledge sharing. Act as a technical liaison between teams, ensuring smooth communication and coordination across departments. Drive strategic decision-making by identifying opportunities for process enhancements, automation, and efficiency improvements. Take ownership of critical initiatives, ensuring alignment with business goals and timely delivery of high-quality solutions. Frontend Development & Custom Widget Engineering Develop custom widgets using AngularJS or other JavaScript frameworks, ensuring modularity and reusability. Implement component-based structures including HTML templates, client controllers, server scripts, and CSS for interactive UI experiences. Ensure responsive design across devices to enhance user experience. Utilize event-driven architecture for inter-widget communication via $scope, $emit/$broadcast, or other suitable methods. Enhance component reusability using AngularJS custom directives. Leverage third-party UI libraries (e.g., ui-select, AngularJS Material Design) for an intuitive and modern UI. Implement dynamic form handling using AngularJS form controls, validation directives, and external UI libraries. Integrate state management techniques for optimized widget behavior and performance. Maintain sub-project codebase separation, portal theme versioning, and overall portal code organization. Manage and optimize React-based Capacity Dashboard development and maintenance. Backend Engineering Maintain backend code organization, ensuring a structured separation between modules, frontend-callable scripts, and backend-only logic. Ensure clean separation of OOTB (Out-of-the-Box) code (e.g., RITM, Task) from custom projects within shared instances. Uphold code quality standards through code reviews and automated tools (e.g., JSLint, GV tool) while enforcing a mandatory coding policy. Optimize database performance through efficient table usage and ongoing archiving strategies Data Management & API Integration Implement two-way data binding between HTML views and JavaScript models for seamless UI updates. Develop, integrate, and optimize REST APIs to enhance data retrieval and minimize load times. Manage large datasets with techniques such as pagination, caching, and lazy loading for performance optimization. Maintain third-party API integrations with systems such as Finance API (GraphQL), Workday API, and Integreon API. Performance Optimization & Security Optimize application performance by asynchronous data loading, reducing API calls, and resource compression (e.g., images, scripts). Implement role-based access controls, input validation, and security best practices to mitigate risks like XSS and other vulnerabilities. Stakeholder Communication & Requirement Analysis Collaborate with customers and stakeholders to gather enhancement requests, define requirements, and document user stories for development teams. Set clear expectations for product capabilities, progress updates, and roadmap planning. Interface with cross-functional teams to drive technical integrations and resolve dependencies between products. System Monitoring, Support & Troubleshooting Respond to end-user inquiries, troubleshoot complex system issues, and coordinate resolutions for escalations beyond L2 support. Monitor system health, coordinate responses to outages, and ensure high availability of applications. Maintain documentation on system functionality, operational workflows, and end-user guides. Agile & Project Coordination Work in an Agile development environment, collaborating with a Scrum Master to remove impediments and ensure timely sprint delivery. Assist in QA testing and validation for new features, bug fixes, and enhancements. Support special projects related to product enhancements, documentation updates, and knowledge base (KB) article improvements. What You'll Bring 8+ years’ relevant experience as a technical, product or business analyst Extensive development experience in Frontend and Backend both on Service Now Portal & SN technology Well versed with SN table structure as well as SN standard features ETL experience. We use SnowMirror ETL tool to create views for Tableau dashboards, reports Expertise in agile principles and ways of working Ability to work well with business stakeholders, users and technical team members Strategic thinker who can converge ideas into tangible products Highly organized & proactive Strong communications and stakeholder management skills Experience working with JIRA or similar tool a plus Entrepreneurial spirit and comfort working within rapidly changing environment A great aptitude for learning new technologies and systems. Our complex, proprietary systems require a proven ability to learn how it works be crucial in communicating with customers and dev teams A knack for anticipating dependencies and risks and are continually looking for ways to improve processes and operations Who You'll Work With Every member of your squad including Product Owners, Scrum Masters, Software Engineers and QA Engineers Internal customers, translating their voice and needs into user stories and engaging users as needed Technical members of other Tribes and teams Other members of your Chapter Additional info YOU’RE GOOD AT Communication and collaboration, with a customer service mindset You’re good at understanding and empathizing with customers, responding to their needs with the right level of urgency and professionalism. You’re good at listening, asking the right questions, suggesting different options, documenting needs in user stories, proactively addressing issues and communicating progress Your listening, speaking, reading and writing in English is excellent. Your communication is clear, succinct, professional and polished You enjoy working on a team and collaborating with others. You’re confident and willing to actively engage customers and RMS team members. You bring a positive, can-do attitude Sweating the details You’re meticulous, precise, and anticipate potential problems You’re continually looking for ways to improve processes and operations You’re good at documenting details in user communications, user stories, system documentation and training materials Technical acumen- learning new systems and technologies You’re tech savvy and have an aptitude for learning new technologies and systems. The RMS is a complex, proprietary system, and your ability to learn how it works be crucial in communicating with customers and the dev team Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify. Show more Show less

What You'll Do You will further develop our privacy governance that aligns with domestic and international regulations. The manager will conduct regular privacy risk assessments and manage privacy impact assessments across the company. Main responsibilities include the delivery of training programs aimed at promoting a strong culture of data protection awareness amongst employees. By advocating for privacy by design principles and practices, the Privacy Compliance Manager will ensure Avalara upholds the highest standards of data protection to improve our compliance posture and build trust with partners. What Your Responsibilities Will Be Conduct privacy compliance activities, including working with data owners and stewards on creating privacy impact assessments, records of processing activities, data protection impact assessments, and privacy gap analyses Identify gaps in internal privacy compliance and documentation; report on related metrics Work with partners such as Legal, Risk, Security, Product and Engineering to ensure processes are in place to manage evolving privacy obligations, including the management of data subject access requests As an important member of Avalara's Global Privacy Office, facilitate and manage process tracking Help implement Privacy by Design principals into product development Champion privacy awareness across the company through developing training on privacy policies, procedures and global regulations Keep up to date with new technologies and regulatory changes, advising the Privacy Office and senior management on privacy trends and compliance strategies Support projects to address global privacy obligations across multiple teams Manage privacy related inquiries from all partners Track, investigate, and help respond to privacy/security incidents What You'll Need to be Successful You have 5+ years experience managing privacy programs You have a completed Bachelor's degree You enjoy using your knowledge of GDPR, CCPA\" DPDPA and LGPD You have some experience with BigID, OneTrust and ServiceNow. You are experienced in translating legal or contractual requirements to technical controls You have some professional experience participating in audits such as SOC and ISO You are certified in CISSP or CIPP

Your Job The Technical Support Specialist will be part of a global team that supports all the users of the business units of Koch. The following services will be provided as part of this catalog item: Act as an escalation point for Service Desk for all complex issues Take ownership to resolve tickets in a timely manner Collaborate with other resolution teams for faster resolution of the issues Practice Knowledge-Centered Support methodology by creating and maintaining articles in the IT knowledgebase Create value in the form of Automation, elimination, and mitigation aimed to improve consumer experience Our Team The Koch Technology (KT) Customer Service Organization is seeking a Technical Support Specialist to join our team! In this position, you will be responsible for providing a consumer-focused service leveraging your passion for IT. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions. This role provides both hands on and remote support for complex issues within the enterprise of Koch Industries. What You Will Do Diagnoses & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility. Troubleshooting issues related to hardware, network connectivity, printers, and software applications. Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions. Handling new software standard exception requests. Coordinating with service providers to solve other IT infrastructure issues. Ensure compliance with all Koch policies & procedures in all related areas. Troubleshooting for known errors and workarounds. Provide guidance based on documented IT policy and procedures the administration of business specific applications Who You Are (Basic Qualifications) 4+ Years’ experience in IT customer service managing Global users. Experience deploying software & troubleshooting complex IT issues. Experience with MS operating systems & applications . Excellent documentation, collaboration, and organizational skills. Strong command of the English language including comprehension, written, and verbal communication. Passionate about finding ways to eliminate waste from manual processes and non-standard solutions. Ability to apply critical thinking and good judgement in day-to-day activities. Consistently manage their time to complete their base responsibilities and extra initiatives simultaneously. Seeks to understand our and our customers’ business needs/challenges, solves those problems & provides positive consumer experience through interactions. Passion for change and open to challenging processes. What Will Put You Ahead An individual that embraces teamwork and encourages breaking down cross-team and business barriers. Experience with Data Reporting/Data Analytics. Experience with ServiceNow, SCCM, Cloud Voice, Azure AD, PowerShell scripting and other software deployment tools. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy Who We Are At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf “Koch is proud to be an equal opportunity workplace”. For onsite jobs Show more Show less

Area(s) of responsibility About Birlasoft Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – Role's responsibilities in leading and guiding the technical aspects of ITOM implementations and support, focusing on areas like discovery, service mapping, configuration management, and event management. The technical lead will be responsible for guiding the development and maintenance of ITOM solutions, ensuring they meet business needs and adhere to industry best practices. Job Title - SNOW Architect Location: Noida/Pune/Bengaluru/Mumbai/Chennai Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Mode of Work- Hybrid Job Responsibilities Experience Required - 8-10 Years Expertise in understanding the customer business need and decipher it for technical development in ServiceNow Specialization in designing solutions on ServiceNow platform basis the customer need Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables Experience in tracking work items and reporting the progress to different stakeholders Experience in handling escalations from within the team as well as project stakeholders Know how to conduct requirement gathering for ServiceNow implementation Experience in designing Technical (LLD) Design Documents, Training Documents etc. Experience in conducting Technical Reviews, End User Trainings Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.) Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist. Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance Expertise in designing ServiceNow Reports and setting up Performance Analytics Experience in creating custom processes, custom 3rd party integrations and custom applications Demonstrate an awareness of Best Practices of ServiceNow implementation Ability to work, lead and manage a global team Experience in project management and understanding of the contracts, etc. to lead the project delivery Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Good English communications skill to communicate effectively with team members and customers Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.) Experience & Knowledge of Domain separation implementation Experience in Data segregation. Show more Show less

Area(s) of responsibility About Birlasoft Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – We are seeking an experienced ITSM Business Analyst / Functional Consultant to join our IT Service Management team. The ideal candidate will act as a bridge between the business and IT, gathering and analyzing requirements, driving ITSM process improvements, and supporting ITSM tool implementations and configurations. Job Title - ITSM Business Analyst Location: Noida/Pune/Bengaluru/Mumbai/Chennai Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Mode of Work- Hybrid Experience Required - 8-10 Years Mandatory Required skills- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field. Proven experience as a Business Analyst or Functional Consultant in IT Service Management. Strong understanding of ITIL framework and ITSM processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, Cherwell, or equivalent. Excellent analytical, problem-solving, and communication skills. Ability to translate business needs into technical solutions. Experience in requirement gathering, documentation, and stakeholder management. Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus. Preferred Qualifications ITIL Foundation or higher certification. Experience in change management and project delivery. Familiarity with scripting or automation in ITSM tools. Strong interpersonal skills and ability to work collaboratively in cross-functional teams. Show more Show less

Description Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide. At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities. Brief Job Overview We are seeking a highly skilled and experienced Network Engineer with a minimum of 5-7 years in enterprise networking environments. The ideal candidate will have hands-on expertise with Cisco switches, Routers, Wireless LAN Controllers (WLC), Access Points, firewalls and a solid understanding of network technologies. Familiarity with SD-WAN, Zscaler, Carbon Black Defense (CB Defense), Cisco DNA Center (DNAC), and Cisco Unified Communications Manager (CUCM) is essential. This role involves providing hands-on, on-site support across 3 USP locations in Hyderabad, working closely with local teams and coordinating with stakeholders across various USP departments and organizational levels. The candidate should be proactive, highly collaborative, and capable of independently driving tasks to resolution while maintaining strong communication and documentation practices. How will YOU create impact here at USP? In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments. The Network Engineer Has The Following Responsibilities Support network infrastructure by performing troubleshooting, monitoring, and resolving connectivity issues. Maintain enterprise network infrastructure including LAN, WAN, WLAN, and security components. Configure and manage Cisco routers, switches, WLCs, and access points. Manage Cisco CUCM (Call Manager) for unified communications. Administer and optimize Cisco DNA Center for network automation and assurance. Maintain SD-WAN solutions for branch and remote site connectivity. Configure and troubleshoot Cisco Firepower firewalls. Support remote access VPN solutions and secure connectivity for remote users. Monitor and manage Internet Leased Lines, ensuring optimal network connectivity. Raise and manage TAC cases with Cisco or AMC vendors for any network-related issues, including performance, configuration, or hardware failures. Perform IOS and software upgrades on network and collaboration infrastructure to ensure stability, performance, and security compliance. knowledge of routing protocols (EIGRP, OSPF, BGP) and switching technologies (STP, VLANs, EtherChannel). Manage incidents, service requests, and problem tickets using ServiceNow, adhering to SLA timelines. Raise and manage Change Requests, ensuring proper documentation, risk analysis, and impact assessment. Represent changes in CAB meetings to seek approvals and communicate implementation plans. Work on project tasks and help deliver them on time Collaborate with cross-functional teams to support IT infrastructure projects. Maintain documentation and diagrams of network architecture and configurations. Who is USP Looking For? The Successful Candidate Will Have a Demonstrated Understanding Of Our Mission, Commitment To Excellence Through Inclusive And Equitable Behaviors And Practices, Ability To Quickly Build Credibility With Stakeholders, Along With The Following Competencies And Experience Bachelor’s degree in computer science, Information Technology, or a related field. 5-7 years of experience in network engineering within enterprise environments. Proficient with Cisco switching, routing, wireless, and firewall platforms. Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, etc.). Experience with CUCM, Cisco DNA Center, SD-WAN, WLC, and Access Points. Knowledge of VPN technologies, remote access solutions, and firewall configuration. Skilled in using network monitoring and troubleshooting tools. Excellent communication, analytical, and problem-solving skills. Additional Desired Preferences Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration. CCNA / CCNP or equivalent certifications are preferred. ITIL Foundation certification is an added advantage. Supervisory Responsibilities If yes, what is the number of direct reports and their titles? No Job Category Contingent Staff Job Type Full-Time Show more Show less

Area(s) of responsibility About Birlasoft Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – We are seeking an experienced SNOW Developer who can leads the design, development, and customization of the ServiceNow platform to streamline business workflows and IT operations Job Title - Senior ServiceNow Developer Location: Noida/Pune/Bengaluru/Mumbai/Chennai Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Mode of Work- Hybrid Experience Required - 6-8 Years Mandatory Required skills- Expertise in understanding the customer business need and decipher it for technical development in ServiceNow Specialization in designing solutions on ServiceNow platform basis the customer need Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables Experience in ITSM, HRSD and Portal development and design Experience in tracking work items and reporting the progress to different stakeholders Experience in handling escalations from within the team as well as project stakeholders Know how to conduct requirement gathering for ServiceNow implementation Experience in designing Technical (LLD) Design Documents, Training Documents etc. Experience in conducting Technical Reviews, End User Trainings Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.) Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist. Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance Expertise in designing ServiceNow Reports and setting up Performance Analytics Experience in creating custom processes, custom 3rd party integrations and custom applications Demonstrate an awareness of Best Practices of ServiceNow implementation Ability to work, lead and manage a global team Experience in project management and understanding of the contracts, etc. to lead the project delivery Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Good English communications skill to communicate effectively with team members and customers Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.) Experience & Knowledge of Domain separation implementation Experience in Data segregation. Certifications ServiceNow Implementation Certified – ITSM, HRSD Show more Show less

Area(s) of responsibility About Birlasoft Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – We are looking for a skilled ServiceNow Service Portal Developer to design, develop, and enhance the Service Portal experience within our ServiceNow platform. The ideal candidate will have hands-on experience with custom widget development, portal theming, and deep knowledge of the ServiceNow framework, including JavaScript, AngularJS, HTML5, and CSS3. Job Title - ServiceNow Service Portal Developer Location: Noida/Pune/Bengaluru/Mumbai/Chennai Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Mode of Work- Hybrid Experience Required - 6-8 Years Mandatory skills 3+ years of experience in ServiceNow development, with 1+ years specifically in Service Portal. Strong experience with JavaScript, AngularJS (1.x), HTML5, CSS3, Bootstrap. Hands-on knowledge of ServiceNow widgets, theme customization, and portal pages. Proficiency in GlideRecord, Server/Client scripts, UI policies, UI actions, and ACLs. Familiarity with REST/SOAP integrations and ServiceNow APIs. Experience with Git, JIRA, or other version control and Agile tools. Understanding of ITSM, CMDB, and Service Catalog modules is a plus. Excellent communication and problem-solving skills. Show more Show less

About The Role We are looking for a Jira Service Management Administrator with an experience of 3+ years administering Jira Service Management in a cloud environment. Requirements Strong command of JQL and AQL, along with experience in scripting languages for example Python, JavaScript, Groovy or PowerShell. Demonstrated experience with Jira Software, Confluence, Opsgenie, Status page, Bitbucket and Atlassian Guard. Proven ability to work with REST APIs and connect Atlassian Cloud to enterprise systems such as Entra ID, Salesforce, SAP, SolarWinds or ServiceNow. Skilled in managing advanced permission schemes, issue security, custom fields, screen schemes and global automation. Sound understanding of ITSM practices including incident, problem, change, service request and knowledge management. Experience in supporting Agile teams and managing Jira Software projects with boards, sprints, and Epics. Prior involvement in the merger, cleanup or migration of multiple Atlassian Cloud sites. Familiarity with configuration item modeling and the use of asset management as a lightweight CMDB. Experience with enforcing compliance controls audit logging and secure access to sensitive data in Atlassian Cloud. Basic understanding of portal customization and user interface optimization for intuitive service desk experiences. Familiarity with Insight reports, Jira analytics or exporting data for Power BI/Tableau use. Ability to create internal documentation and training for Jira users and team leads. Relevant ACP-120 (Jira Administration), ACP-420 (JSM Project Administration) or similar. Show more Show less

About Sigmoid Sigmoid Analytics is a leading Data solutions company backed by Sequoia Capital. We offer best in-end-to-end data value chain spanning across Data Science, Data Engineering and Data Ops. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modelled around expertise and mutual respect with a team first mindset. You'll work with teams that push the boundaries of what-is-possible and build solutions that energize and inspire. Offices: New York | Dallas | San Francisco | Lima | Bengaluru The below role is for our Bengaluru office. Role: Senior Manager- Delivery Manager About the Role: You will work on a broad range of cutting-edge data science and machine learning problems across a variety of industries. You will be engaging with clients to understand their business context. If you are passionate to work on complex unstructured business problems that can be solved using data science and machine learning, we would like to talk to you. Required Skills & Competencies: 12-15 years in Project Delivery, Client Engagement, or Analytics Delivery Management. Strong experience in Analytics/Consulting/IT Services, handling complex project execution & governance. Exposure to US/Global clients, with experience in handling client escalations & governance reviews. Familiarity with DS & DE QA frameworks, risk tracking, BI dashboards (Tableau/Power BI), JIRA, ServiceNow, or similar. Ability to manage multiple project teams, mentor Delivery Managers, and drive process improvement. Show more Show less

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Job Summary - A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. The Cloud Managed Services Operations team within Cloud Managed Services provides support to run the business including the following: financial management, billing and collections, practice communications, business development and sales strategy support, practice budgeting, utilization and leadership support Minimum Degree Required (BQ) *: Bachelor’s Degree Degree Preferred Required Field(s) of Study (BQ): Preferred Field(s) Of Study Minimum Year(s) of Experience (BQ) *: US Certification(s) Preferred Minimum of 1 year of experience Required Knowledge/Skills (BQ) ITSM Reporting Analyst – ServiceNow & Power BI Job Summary The ITSM Reporting Analyst is responsible for designing, developing, and maintaining IT Service Management (ITSM) reports and dashboards in ServiceNow and Power BI. The role involves data extraction, visualization, and analytics to support IT operations, service performance, and compliance with SLAs. The ideal candidate will have strong expertise in ServiceNow Performance Analytics, Power BI, and ITIL-based reporting to drive actionable insights for IT service improvements. Key Responsibilities ITSM Reporting & Dashboard Development: Develop and maintain ServiceNow dashboards using Performance Analytics, Reports, and Indicators. Create Power BI reports to visualize ITSM KPIs, trends, and operational insights. Design dashboards to track incident management, change requests, problem resolution, SLA compliance, and service availability. Extract and transform ITSM data from ServiceNow, integrating it with Power BI for advanced analytics. Implement automated reporting solutions for real-time service performance tracking. Data Analysis & ITSM Insights Analyze IT service trends, ticket volumes, resolution times, and service health metrics. Provide insights on MTTR (Mean Time to Resolve), MTTF (Mean Time to Failure), SLA breaches, and recurring incidents. Support IT teams with ad-hoc reports and trend analysis for proactive service improvements. Collaborate with stakeholders to define key performance indicators (KPIs) and reporting requirements. ServiceNow & Power BI Integration Develop data connectors and integrations between ServiceNow and Power BI. Optimize ServiceNow data extraction using REST APIs, OData, or database queries. Ensure data accuracy, consistency, and security across reporting platforms. Work with IT teams to enhance ServiceNow data structures and reporting capabilities. Process Improvement & Governance Standardize ITSM reporting aligned with ITIL best practices and IT governance frameworks. Monitor and improve reporting efficiency, accuracy, and automation. Ensure compliance with IT policies, security guidelines, and regulatory standards. Drive continuous improvement initiatives to enhance ITSM reporting maturity. Collaboration & Stakeholder Engagement Work closely with Service Desk, IT Operations, Change Management, and IT Leadership teams. Train IT teams and end-users on interpreting and utilizing ITSM dashboards and reports. Partner with business and technical teams to ensure reporting meets operational needs. Provide monthly, quarterly, and ad-hoc service performance reports to executives. Required Skills & Qualifications Bachelor’s degree in Computer Science, IT, Business Analytics, or a related field. 3+ years of experience in ITSM reporting, ServiceNow Performance Analytics, and Power BI. Hands-on experience with ServiceNow Reporting, Dashboards, and Performance Analytics. Strong knowledge of Power BI, DAX, SQL, and data modeling. Experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, etc.). Understanding of ITIL framework and IT service management best practices. Strong analytical skills and ability to translate data into actionable insights. Excellent communication and stakeholder management skills. Preferred Qualifications ServiceNow Performance Analytics Certification or Power BI Certification. Experience with ServiceNow APIs, OData, and integrations with Power BI. Familiarity with data visualization best practices and UX design for reporting. Experience in automating ITSM reports using scripting, workflows, or RPA tools. Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional designs, ensuring seamless application integration and user experience enhancements. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Implement best practices for application design and integration. - Conduct regular reviews and testing to ensure application functionality and user experience. - Provide technical guidance and support to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of IT service management principles and practices. - Experience in designing and implementing ServiceNow solutions. - Knowledge of ITIL framework and its application in ServiceNow. - Hands-on experience in customizing ServiceNow applications. - Good To Have Skills: Experience with ITSM tools integration. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education Show more Show less

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Vulnerability Management Engineer is responsible for managing the identification, assessment, reporting, and mitigation of infrastructure and cloud vulnerabilities. A candidate for this role will have a mindset of a defender and be able to operate in a fast-paced environment working closely with our infrastructure team that includes Network, Firewall, Hypervisors, Servers, and business application teams. Primary Skills At least 7+ years' experience in Information Security or Information Technology field. Bachelor's degree in computer science, Information Security, or equivalent combined experience. Hands-on experience with a variety of vulnerability management and network scanning tools, such as Qualys, Tenable Security Center, Nmap, web scanners, etc. Understanding of the relationship between operating systems, applications, and their dependencies, and how interrelated software vulnerabilities exist - with ability to determine remediation techniques in diverse environments. Conduct regular vulnerability scans and assessments on network devices, servers, applications, and databases. Perform vulnerability metrics reporting for ad-hoc and scheduled metrics report for various KPIs (Key Performance Indicators) around vulnerability management activities. Knowledge of both Windows and UNIX-based operating systems (e.g. Windows Server and Client OS, RHEL, Ubuntu, Amazon Linux, MacOS), and container technologies (e.g. Kubernetes, Docker). Ability to script and program using Python and other scripting and programming languages (i.e. SQL, Python, C, Java, JavaScript), notably for working with RESTful APIs. Perform regular security audits and compliance checks to ensure adherence to security policies and standards. Experience working with REST APIs and integrating API frameworks into wider business intelligence solutions. Ability to analyse vulnerabilities to appropriately characterize threats and provide remediation advice. Familiarity with classes of vulnerabilities, appropriate remediation, and industry-standard classification schemes (CVE, CVSS, CPE). Capable of independently managing customer requirements, from the initial information gathering phase through to implementation. Secondary Skill Knowledge of the DORA Standard. Solid experience in offensive security, adversarial tactics, techniques, and procedures (e.g. using MITRE ATT&CK framework), and common attack patterns such as binary exploitation, memory corruption, race conditions, web attacks, etc. In-depth knowledge of security standard methodologies, technologies and products and aim to continuously improve these skills. Knowledge of CI/CD pipelines, GitHub or other version control systems, and cloud hosting environment's (i.e. AWS) applicable security standard methodologies. Experience working in agile project management toolsets, creating tickets which break down work into manageable pieces, tracking capacity, and closing stories in a timely manner, and documenting work (i.e. Jira, Confluence, ServiceNow). Soft Skill Good experience working with numerous external teams to track and deliver solutions. Strong detail-oriented individual able to efficiently analyze and resolve problems. Strong verbal, communication, and diplomacy skills with all levels of the business. Must be self-motivated, able to work independently, and multi-task effectively. Skills Desired Exposure or knowledge of cloud architectures, services, and vulnerabilities. Understanding of risk assessment methodologies. Proficiency in using vulnerability scanning tools such as Qualys etc. Qualys, MDE & C, SNS, Excellent in Excel. Ability to interpret vulnerability data from multiple sources. Reporting and metrics expertise with platforms such as Splunk, PowerBI, etc Your Benefits We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teachAbout Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum - from one of the industry's largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age. D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life Join us. Let´s care for tomorrow You. IT Show more Show less

SUMMARY BMC Helix ITSM Location Hyderabad (Onsite) Experience Range 2+ Years Notice Period Immediate We are seeking an Infrastructure Engineer to join our team in Hyderabad. As an Infrastructure Engineer, you will be responsible for defining requirements, designing and constructing data center technology components, and conducting testing using BMC Helix ITSM. You will collaborate with cross-functional teams, troubleshoot technical issues, and ensure the smooth operation of the infrastructure. Roles & Responsibilities Collaborate with cross-functional teams to define requirements, design and construct data center technology components, and conduct testing efforts. Troubleshoot technical issues related to BMC Helix ITSM and ensure the smooth operation of the infrastructure. Ensure compliance with industry standards and best practices for infrastructure design and implementation. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills Must To Have Skills: Proficiency in BMC Helix ITSM. Good To Have Skills: Experience with ServiceNow IT Service Management. Strong understanding of infrastructure design and implementation best practices. Experience with troubleshooting technical issues related to infrastructure components. Familiarity with industry standards and compliance requirements for infrastructure design and implementation. Additional Information The candidate should have a minimum of 2 years of experience in BMC Helix ITSM. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful infrastructure solutions. This position is based at our Hyderabad office. Requirements Requirements: Minimum of 2 years of experience in BMC Helix ITSM. Educational background in computer science, information technology, or a related field.

Exp: 8yrs to 13yrs Location : Noida/Chennai User Administration for all Cloud maintenance systems (Turbonomics & Cloudability) - Move/Add/Delete Within 3 business days of request Update Account Groups/Hierarchy - Move/Add/Delete Within 3 business days of request or part of monthly/quarterly reporting cycle Subscription Updates - Add static tags to new subscriptions and maintain existing with correct information - inputting tickets into ServiceNow for tagging updates to Azure Within 3 business days of request or part of monthly/quarterly reporting cycle Automation - automate system processes as available - including creating and maintaining APIs or other connections Ad hoc timeline determined on a case-by-case basis Process Documentation - Create and maintain documentation for all processes Quarterly reviews and ad hoc as changes occur Anomaly Maintenance - Add/Change/Delete anomaly detection Ad hoc timeline determined on a case-by-case basis Set up future features and capabilities Ad hoc timeline determined on a case-by-case basis Maintain Vendor Credentials for subscriptions including Advanced Features Within 3 business days of request or part of monthly/quarterly reporting cycle General system maintenance Ad hoc timeline determined on a case-by-case basis Create/maintain business rules Ad hoc timeline determined on a case-by-case basis Reporting - Cloudability/Turbonomics/PowerBi Report/Dashboard creation and maintenance - Add/Change/Delete updates to other systems using Cloudability data includes but not limited to Power Bi, Cost Transparency & Turbonomics Prior to monthly/quarterly reporting cycle Planning and Forecasting - Cloudability/Cost Transparency Create/Maintain plans according to our forecasting/budgeting cycles - includes validating Cloud transforms in Cost Transparency Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job Description Responsible for high quality and timely day to day delivery of Asset Management services. Activities include, but are not limited to: asset management order processing and placement, hardware and software systems, interface with support organizations, monitoring of processes, data flows and data repositories to ensure assets' data elements are being collected, handled, stored and reported accurately in accordance with vendor licensing terms and conditions; performance of timely asset data updates to maintain accuracy of database repository, identifying and managing asset discrepancies and compliance resolution process to closure. As an Asset Management Professional, you will be a key part of the seamless operation of highly critical IT systems. At Kyndryl, we're not just solving technical puzzles – we're transforming the way businesses thrive in the digital age. In this role, you'll be crucial in ensuring our customers' IT environments meet their every business need. You won't just offer support; you'll orchestrate system setup and installation, ensuring all components are working appropriately. When issues arise, you'll be there, ready to troubleshoot and resolve them with a swift and expert hand. You will be the catalyst for improved business performance – diagnosing issues and offering technical solutions. You'll be the one responding to tickets, meeting SLAs with a sense of urgency, and ensuring systems are patched and compliant. Your expertise will reshape business processes and operations, introducing best practices that elevate our customers to new heights. Your guidance will be essential, mentoring and assisting your team members, ensuring everyone is equipped with the knowledge and skills to excel. It's not just about solving problems; it's about ensuring that the technical solutions we provide align perfectly with our customers’ unique needs. As an Asset Management Professional, you will have the opportunity to collaborate closely with our customers, Kyndryl’s expert technical teams, and our esteemed Alliance partners. Together, we'll shape the future of IT services, pushing the boundaries of what's possible. If you're ready to be a part of a team that thrives on challenge, innovation, and delivering exceptional service – Kyndryl is the place for you. Responsibilities Performed Asset Management for IT assets (desktops, laptops, servers,storage, network devices) Day to Day activities of Asset Management Function that include preparing and uploading reports. Tracked asset disposal process, ensuring record deletion from fixed asset register.Published weekly stock and close location reports Generated non-compliance reconciliation reports (weekly) ,Published monthly AMC and SLA reports &Managed daily machine and material records Maintained fixed asset register with serial number updates (ownership changes, disposals) Maintain records of allocated machines as well as material on daily Basis Maintain an accurate and up-to-date inventory of all hardware assets, including computers, servers, CCTV, ACS, networking equipment, and peripherals. - Capture details such as make, model, serial number, specifications, and location, EOL/EOS, Warranty information, etc. Analyses and/or controls IT assets ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out Manage enterprise-wide compliance with all software license agreements by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance Read and understand software licenses to ensure Company is in compliance; take corrective action if necessary Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software. Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment. Ensure retention of all proof-of-license documentation Define and ensure that compliance with ITAM processes are maintained. Contribute to the ITAM strategic plans and support projects related to it ServiceNow / Summit AI /SolarWinds / Other Discovery Asset Management tools to meet the organization’s asset management needs. Continuously optimize the use of discovery tools to enhance asset management processes Generate and analyse reports using ITAM tools to provide insights into asset utilization and performance . Manage and support the effective use of the CMDB and the supporting ITAM functions Conduct regular audits to verify the accuracy of the asset inventory Identify hardware assets that have reached their end-of-life or are no longer in use. - Develop and execute a secure and environmentally responsible disposal or recycling process. Prepare and present detailed asset performance reports to senior management and stakeholders. Commitment to continuous improvement through regular review and optimization of asset management processes. Ability to prepare for and manage internal and external audits related to IT assets. Performed daily software license approvals in BMC Remedy (identifyingfreeware commercial) Managed software licensing and compliance (DTLT, Flexera vs. AR) Coordinated software license renewals with requesters/tower leads Procured and maintained Flexera license Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. As an expert in your respective domain, you have several career paths available to you. Whether you progress as an Architect or a Specialist – you can find your next opportunity here Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills And Experience Minimum 3 years of experience with Asset Management Project Management Methodologies & Best Practices Infrastructure Management & Setup Vendor Management & Procurement Process Improvement & Implementation Compliance & Risk Management Project Documentation & Closure Bachelor s degree in computer science, Software Engineering, or related field. 3+ years of experience in IT Asset Management(HAM/SAM) Domain & overall 3+ years of experience in IT Operations. Understanding various licensing models (perpetual, subscription, user/device-based, etc.) for vendors like Microsoft, Adobe, Oracle, SAP, IBM, etc. Expertise in tracking software installations, usage, and license entitlements. Familiarity with ITSM frameworks like ITIL for asset lifecycle management. Knowledge of SaaS, IaaS, and PaaS licensing models for platforms like AWS, Azure, Google Cloud, and virtualized environments (VMware, Citrix). Proficiency in managing the entire lifecycle of IT assets from procurement to disposal. Experience with IT asset management (ITAM) tools and Strong Excel Knowledge and Basic BI. Skills in budgeting, cost analysis, and financial planning related to IT assets. Ability to collaborate with various stakeholders, including IT teams, finance, procurement, and senior management. Any IT Graduation. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking a detail-oriented and experienced International Pay Services Specialist to support and manage payroll operations across the International (APAC, EMEA, LatAM, NorAM) regions. The ideal candidate will possess hands-on experience with Workday, strong vendor management capabilities, and in-depth knowledge of statutory compliance and payroll processes in multiple countries. This role involves close collaboration with HR, Finance, external Payroll Service Providers (PSPs), and employees to ensure accurate, timely payroll processing and responsive service delivery. Key Responsibilities Oversee end-to-end payroll processing for assigned international locations (e.g., Australia, UK, India, France, and so on), ensuring compliance with local legislation and internal policies. Serve as the primary point of contact for external payroll vendors/ PSPs; monitor service delivery, adherence to SLAs, and accuracy of payroll calculations and reports. Leverage Workday to validate payroll inputs and outputs, troubleshoot discrepancies, and support system updates, testing, and enhancements. Partner with HR and Finance teams to collect, validate, and reconcile payroll data, including new hires, terminations, bonuses, one-time payments, salary adjustments, and benefits. Respond to employee payroll-related queries via the Workday ticketing system, ensuring timely, accurate, and professional resolution within SLA. Conduct monthly payroll reconciliations and support internal and external audits, maintaining appropriate documentation and controls. Maintain up-to-date payroll process documentation for each country; ensure alignment with internal controls and compliance standards. Ensure compliance with statutory tax regulations, government filings, and reporting obligations in collaboration with PSPs and internal stakeholders. Identify and implement process improvements to enhance payroll accuracy, efficiency, and scalability. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Dear All, Greetings of the day!!! Job Title: Sr. Specialist Role: ServiceNow Developer Experience : 6 - 8+ years Location: Hyderabad Job Description Roles & Responsibilities : Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities. Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions. Guiding a team or team members with technical knowledge and path forward for implementation Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables. Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users. Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones. Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching. Actively participate in daily stand-up meetings Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions. Reusing and scaling components to accommodate future growth and eliminate junk code. Support detailed documentation of systems and features. Act as liaison between external vendors and internal product, business, engineering, and design teams Skills Knowledge And Experience 6-8 years of experience in ServiceNow development, configuration and administration. Should have good experience in ITSM and CMDB modules . Experience in working with Integration, flow designer, Orchestration, Custom Application Development, OMT, Process Automation, notifications and other ServiceNow modules and functionalities. Experience working with Import Set, transform map, table API and Robust Transform Engine Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth) Experience in working on complex notification logic. Deployment experience. Strong technical leadership and project delivery including via vendors. Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow. Good understanding of web-based Application Architectures and Application interfaces Proficiency in client side and server side Scripting. Business Rules, Runbook Automation, Workflow development Reusing and scaling components to accommodate future growth. Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus. Thanks and regards Divya Sree Gavidi Email: divya@iquest-india.com Visit: www.iquestsols.com Show more Show less

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose This role provide Network Support to all Branches across PAN India along with IT Network Support to Head Office (Gurgaon). Key accountabilities Provide L1/L2 Support to End User & Senior Management Users. Exposure in Handling Videoconference devices with Zoom/Team Meetings & Virtual Events. LAN/WAN Administration, Servers/Firewall/Switches/Router Installation & configuration, Hardware/software installation Support. Overseeing the planning, implementation, and maintenance of computer systems and networks. Ensuring information security and data protection measures are implemented and maintained as per Global Policy. Hands on experience in Network Monitoring tool. Handling Multiple location in terms of Network, Wireless, Internet lease line, PRI, NVR, CCTV, Door Access etc. Exposure in ServiceNow ITSM, Asset Management, Office 365, Azure, SharePoint etc. Required Experience Bachelor Degree into Hardware & Newtworking 10 plus years of experience in IT Infrastructure & Networking Show more Show less

RVS iGlobal is seeking a Senior Unified Communications Engineer with a strong technical background and a passion for problem-solving to join their growing team. This role is integral to ensuring seamless communication solutions for a wide range of customers, delivering outstanding support and service. As a key escalation point within the Unified Communications (UC) support team, you will work closely with the broader Service Desk to deliver expert technical resolutions, mentor team members, and help drive continual improvement in service delivery. You will be responsible for resolving complex incidents, fulfilling service requests, and ensuring issues are handled efficiently and professionally. Location: Jammu and Gurugram (On-Site) Type: Full-Time Reports to: Unified Communications Team Lead / Service Desk Manager Department: Unified Communications / IT Services Requirements: Provide in-life technical support for a variety of customer voice solutions, including but not limited to: Mitel MiVoice Business and associated Mitel applications Microsoft Teams (Direct Routing) and AnywhereNow AudioCodes Mediant SBCs and SIP Trunking via the client’s Core Voice Network 3CX (on-premise and cloud-based) Identify recurring technical trends and implement changes to enhance customer satisfaction. Work within defined SLA parameters to resolve incidents and requests, effectively managing a diverse workload. Liaise with third-party vendors and escalate issues when necessary. Contribute to continuous improvement initiatives, including the automation of manual processes. Provide technical mentorship and support to junior engineers within the UC team. Skills & Experience Required: Demonstrable experience in Unified Communications, including installation, configuration, and support of: Contact Centres, Voicemail Servers, and Softphone/UC environments. Solid understanding of networking fundamentals: Routing & Switching, Firewalls, Quality of Service. Strong knowledge of voice and networking protocols: SIP, RTP/RTCP, DHCP, DNS. Advanced problem-solving and troubleshooting skills. Exceptional verbal and written communication skills with the ability to simplify complex technical issues. Excellent time management, organisational and planning abilities to manage concurrent issues and tasks effectively. Experience supporting Service Desk operations and familiarity with ITIL best practices. Experience using ServiceNow or other ITSM platforms is desirable. Preferred Qualifications: ITIL certification (Foundation or higher) Vendor certifications related to Mitel, AudioCodes, Microsoft Teams, or 3CX are a plus Network-related certifications (e.g., CompTIA Network+, Cisco CCNA) are advantageous What You’ll Get? The opportunity to work with a skilled team of professionals in a fast-paced, customer-focused environment. A chance to contribute meaningfully to process improvements and technical innovations. Support for ongoing professional development and technical certifications. Benefits: · Annual Bonus · Provident Fund · Performance bonuses · Employee's State Insurance Corporation · Medical Insurance · Night Allowances · Pick and Drop facilities (Only for Female Staff) · Day outs for Staff · Team Lunches · Maternity/Paternity leaves · Retirement Benefits · National and International tour packages after successful completion of service as per company policies · Paid Time Off · Flexible work schedules and workplace perks like on-site snacks · Flexible working · Salary reviews are subject to annual performance/annual appraisal reviews NOTE: Only shortlisted profiles will be contacted Show more Show less