Jira Service Management Administrator

About The Role We are looking for a Jira Service Management Administrator with an experience of 3+ years administering Jira Service Management in a cloud environment. Requirements Strong command of JQL and AQL, along with experience in scripting languages for example Python, JavaScript, Groovy or PowerShell. Demonstrated experience with Jira Software, Confluence, Opsgenie, Status page, Bitbucket and Atlassian Guard. Proven ability to work with REST APIs and connect Atlassian Cloud to enterprise systems such as Entra ID, Salesforce, SAP, SolarWinds or ServiceNow. Skilled in managing advanced permission schemes, issue security, custom fields, screen schemes and global automation. Sound understanding of ITSM practices including incident, problem, change, service request and knowledge management. Experience in supporting Agile teams and managing Jira Software projects with boards, sprints, and Epics. Prior involvement in the merger, cleanup or migration of multiple Atlassian Cloud sites. Familiarity with configuration item modeling and the use of asset management as a lightweight CMDB. Experience with enforcing compliance controls audit logging and secure access to sensitive data in Atlassian Cloud. Basic understanding of portal customization and user interface optimization for intuitive service desk experiences. Familiarity with Insight reports, Jira analytics or exporting data for Power BI/Tableau use. Ability to create internal documentation and training for Jira users and team leads. Relevant ACP-120 (Jira Administration), ACP-420 (JSM Project Administration) or similar. Show more Show less