Role & responsibilities Review, prioritize, and respond to intake requests for service; ensure completion of requests within the expected turnaround time. Development of reporting and comprehensive summary dashboards. Coordinate, schedule, lead, document, and quantify monthly internal and external governance calls. Aggregate metrics for CSAT responses; document and drive necessary improvement actions. Drive procedural compliance and SLA achievement; investigate and resolve any deviations or failure to achieves; implement resistance controls to prevent recurrence. Manage incident and problem management processes and workflows within ServiceNow. Develop SIAM documentation including processes and workflows, SOPs, Knowledge Based Articles, Job Aids, etc. Conduct training sessions and workshops to promote SIAM and ITSM value and processes. Review report library for efficiency and consolidation; eliminate obsolescence. Review, develop, document, and implement reporting of internal and vendor SLAs. Monitor performance analytics identifying trends or breach of service; implement Corrective and Preventive Actions (CAPAs). Address all first level concerns raised against internal support groups and external service providers. Escalate to VMO all unresolved first level concerns raised against external service providers. Evaluate additional solutions/enhancements to enable and drive metrics for adoption, performance and cost optimization, usability, quality, scalability, and ultimately increased value through regular releases. Utilizing your experience working with data tools, technologies, and platforms to deliver metrics and analytics that monitor and drive vendor performance Develop consolidated reporting from individual data sources utilizing PowerBI or other automation tools Deliver visualized data summaries to communicate SLA (or other measurable goal) achievements or misses Maintain and deliver an accurate data model showing history of performance to deliver trend analysis Provide recommendations for resolution to identified areas of concern or other data derived remediation or improvement opportunities Preferred candidate profile Minimum of three to five years of IT Service Desk experience. Minimum of three to five years of experience in data aggregation and reporting. Minimum of three to five years of experience and demonstrable proficiency using and developing reports within ServiceNow Minimum of three to five years of experience and demonstrable proficiency using PowerBI Minimum of three to five years of experience as a ServiceNow Reporting Administrator and/or ServiceNow Performance Analytics Developer. Minimum of two years experience developing aggregated data reporting and visualization, preferably utilizing PowerBI Minimum of three to five years of experience in a SIAM role Required Knowledge and Skill Comprehensive understanding of an ITSM/ITIL governed support model. Proficiency in the analysis and interpretation of data and how to effectively utilize that information to drive efficiencies, maturation, and improvement. A strong understanding of change management processes and controls. Ability to drive action and gain results through partnership and influence without authority. Highly skilled and developing and maintaining collaborative relationships with both internal and external business and technology partners. A solid understanding of IT Vendor deliverables and obligations through contracted SOWs, SLA/KPI measurement, and contractually binding credit generating stipulations.

Job Details: Designation: Process Specialist Job Level: JL 3A Work location: Bangalore (Work from Office) Experience: 2-4 years Notice Period: Immediate to 15 Days Shifts: Rotational Shifts Note: Candidate should have experience with Order fulfilment under Telecom Umbrella , preferred tool Service Now . Also Inventory management exposure Responsibilities: i. Collect data and perform analysis of telecom billing, inventory and contractual information. ii. Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may achieved. iii. Determine baseline cost factors. iv. Determine compliance with existing services contracts. v. Conduct analysis to identify items for cost savings. vi. Support the engineering, documentation and implementation of identified cost savings opportunities. Compile Client Telecom Inventory, contract pricing, and invoice pricing. Required Qualification: i. Minimum of Bachelor's Degree. ii. Minimum 2-4 years experience in one of the following areas related to Telecom Expense Management (TEM): Telecom Auditing; Telecom architecture; Carrier services; Carrier billing solutions ; TEM solutions; and/or Telecom accounts payables. iii. Possess strong data gathering and management skills. iv. Experience in carrier services, carrier billing solutions and TEM solutions. v. Experience in telecom auditing for carrier and enterprise services. vi. Possess basic knowledge of telecom architecture, TEM process re-engineering activities and/or telecom accounts payables activities. vii. Basic knowledge of various telecommunication products and services. viii. Basic understanding of telecom technology and/or billing systems; prefer previous experience with telecom contracts. Possess strong written and verbal communication skills. They should be comfortable in presenting ideas, articulating complex concepts clearly and effectively, and engaging in active discussions with team members and clients.

Role & responsibilities Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management - Strong understanding of IT operations management processes - Experience in designing and configuring applications - Knowledge of IT service management principles - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management - A 15 years full-time education is required Preferred candidate profile

Job Details: Designation: Senior Process Executive Job Level: JL 2A Work location: Bangalore (Work from Office) Experience: 1-2 years Notice Period: Immediate to 15 Days Shifts: Rotational Shifts Responsibilities: Gather and analyze telecom billing, inventory, and contractual data. Collect data and perform analysis of telecom billing, inventory and contractual information. Qualifications: Bachelor's degree. 12 years' telecom-related experience. Strong communication and analytical skills. Familiarity with telecom tools and industry standards.

Position name : Servicenow developer Exp : 5-15yrs Skills : Servicenow, ITSM,CSM,CMDB Walk-in-drive(F2F Interview) Role & responsibilities Preferred candidate profile

Title : Problem management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Problem manager Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Primary skills Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. Secondary skills ITIL v4 Foundation or Intermediate Problem Management-specific training or certifications

Title : Change management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Change manager Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Primary skills Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Ability to assess risk and impact of changes in complex IT environments. Excellent coordination, documentation, and communication skills. Secondary skills ITIL v4 Foundation Change Management-specific training or certifications

We are looking for a skilled CMDB (Configuration Management Database) Developer to design, implement, and maintain CMDB solutions that ensure accurate and efficient IT asset and configuration management. The ideal candidate will have hands-on experience with ServiceNow CMDB , ITIL best practices, and integrations with various IT systems. Key Responsibilities: Design, develop, and maintain CMDB solutions to support IT asset and configuration management. Ensure data integrity, accuracy, and consistency within the CMDB by implementing robust data models and workflows. Develop custom scripts, automation, and integrations between CMDB and other IT systems (e.g., ITSM, ITOM, discovery tools). Work with IT teams to onboard new CI (Configuration Item) types , attributes, and relationships. Implement discovery tools (e.g., ServiceNow Discovery, SCCM, BMC Atrium) for automated population and reconciliation of CMDB data. Ensure compliance with ITIL best practices and organization-specific policies for configuration management. Develop and maintain CM DB reporting and dashboards to provide visibility into IT assets and dependencies. Identify and resolve data discrepancies, inconsistencies, and duplication within the CMDB.Provide technical guidance and documentation for CMDB architecture, workflows, and processes. Primary Skills Strong experience with CMDB platforms , especially ServiceNow CMDB or similar tools (e.g., BMC Atrium, IBM TADDM). Hands-on experience with CMDB architecture, data modeling, and relationship mapping . Proficiency in scripting languages such as JavaScript, PowerShell, or Python for automation and integration. Experience with REST/SOAP APIs for CMDB data ingestion and third-party integrations. Strong knowledge of ITSM, ITOM, and ITIL processes , particularly Configuration Management . Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, SolarWinds) for automated CMDB population. Understanding of data governance, normalization, and reconciliation techniques. Experience with SQL or NoSQL databases for CMDB-related queries and reporting. Strong analytical and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist CMDB . Experience with cloud infrastructure CMDB integrations (AWS, Azure, GCP). Knowledge of networking concepts, IT asset management (ITAM), and security compliance . Experience with CMDB migration or large-scale data transformation projects . Education: Bachelors/Masters degree in Computer Science, Information Technology, or a related field.

Title : ServiceNow Testing | 6 to 9 Years | Bengaluru / Mumbai / Pune / Hyderabad Design, develop, and execute test cases for ServiceNow modules such as Incident, Change, Problem, CMDB, and Service Catalog. Perform functional, regression, integration, and end-to-end testing of ServiceNow applications. Develop and maintain automated test scripts using tools like ATF (Automated Test Framework), Selenium, or other relevant frameworks. Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test coverage. Identify, log, and track defects using tools like JIRA or ServiceNow Test Management. Participate in Agile ceremonies and contribute to sprint planning, reviews, and retrospectives. Ensure compliance with testing standards and best practices. Job Description - Grade Specific Primary Skill - ServiceNow Test Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Deliver chat & voice solutions according to requirements (GCP + Dialogflow, GCP + AWS, GCP + Cisco CVP) Integrate chat and voice solutions with Google services (gChat, Cloud Storage, gDrive, gMail, gSheet, ect.) Integrate chat and voice solutions with business applications (SAP, Service Now, Salesforce, etc.) Discover capabilities of available APIs and consume them to meet solution requirements Write micro applications in TypeScript & Node.js to achieve desired functionalities & automations Discover best ways to deliver requirements within GCP using available technology stack Primary Skills Very good TypeScript skills (optionally Node.js) Very good understanding of authorisations concepts (API key, OAuth) Broad experience in exploring and consuming APIs through various methods Good understanding of Pub/Sub concept in messaging systems Technical / informatics background with coding mindset Skilled to discover ways of meeting solution requirements with available technology stack Secondary Skills Basic front-end skills (React) Experience in working in Google environment (GCP, Dialogflow) Kore.ai Oracle Digital Assistant Google DialogFlow

Your role We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization Provide timely support to user queries and troubleshoot production issues Perform Systems Integration Testing and manage/coordinate user acceptance testing. Creation of technical and functional documents for ongoing maintenance items and projects; Your Profile Business Knowledge and Skills Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification) Familiarity with IT technologies including common hardware, networking, and software licensing Strong Knowledge of the ITSM/ ITIL Framework ITSM development and administration experience in an enterprise environment with ServiceNow experience Prior training/certifications for supported applications are preferable. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. Strong documentation and verbal/written communication skills. Strong multi-tasking and analytical skills Excellent client-facing and internal communication skills What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, well encourage you to fulfill your potentialto be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, well provide everything you need to doyour best work and become the best you can be. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has expert level of understanding of software development principles and technical proficiency. Thought Leader for the software development lifecycle, innovation and industrialization. Guides technology and methods for software engineering at group level. Delivers most complex solutions and programs. Is well respected at exec level. Represents the group as an ambassador. Focuses on developing strategic partnerships. Influences and develops the future direction of our customer base. Develops and implements innovative solutions to complex business opportunities. Leads and motivates multi-functional teams in diverse or complex environments. Skills (competencies) Verbal Communication Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a localpartner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, andsmarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud andapplication development, all driven by AI, data and automation.

Job Summary We are seeking a Systems Engineer with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management Service Desk Service Now Windows Networking and Desktop Support. This role requires working from the office with rotational shifts. The candidate will play a crucial role in maintaining and improving our IT infrastructure ensuring seamless operations and contributing to the companys success. Responsibilities Manage and resolve incidents efficiently to minimize downtime and ensure smooth operations. Provide exceptional support to users through the service desk addressing technical issues promptly. Utilize Service Now to track and manage incidents ensuring timely resolution and documentation. Maintain and troubleshoot Windows operating systems to ensure optimal performance and security. Oversee networking components ensuring reliable connectivity and addressing any issues that arise. Deliver desktop support to end-users resolving hardware and software issues effectively. Collaborate with team members to implement IT solutions that enhance productivity and efficiency. Monitor system performance and proactively identify areas for improvement. Ensure compliance with company policies and industry standards in all IT operations. Participate in rotational shifts to provide consistent support and coverage. Communicate effectively with stakeholders to understand and address their IT needs. Contribute to the development and implementation of IT strategies that align with business goals. Stay updated with the latest technologies and best practices to continuously improve service delivery. Qualifications Possess strong knowledge and experience in Incident Management and Service Desk operations. Demonstrate proficiency in using Service Now for incident tracking and management. Have a solid understanding of Windows operating systems and their maintenance. Exhibit expertise in networking principles and troubleshooting techniques. Show capability in providing desktop support and resolving technical issues. Display excellent communication skills and the ability to work collaboratively. Be adaptable to rotational shifts and committed to providing high-quality support. Certifications Required ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals

Title: Senior ServiceNow Developer Exp: 8-15yrs Location: Hyd (Remote) should be willing to travel when required. As a Senior ServiceNow Developer, you'll be at the forefront of our ServiceNow initiatives. This includes: Designing, developing, and implementing robust ServiceNow solutions across various modules like ITSM, ITOM, HRSD, CSM, and custom applications, always keeping best practices in mind. Leading and mentoring our junior and mid-level ServiceNow developers in Bhilai. You'll provide invaluable guidance, conduct code reviews, and offer technical support to truly elevate their skills and get them interview-ready. Conducting training sessions and workshops for the Bhilai team, covering everything from specific ServiceNow modules to development methodologies and troubleshooting techniques. Collaborating closely with stakeholders to grasp business needs and translate them into effective ServiceNow solutions. Integrating ServiceNow with other platforms using various methods (REST, SOAP, Integrations Hub, you name it!). Creating and maintaining comprehensive technical documentation for all your ServiceNow implementations. Participating in the full software development lifecycle from gathering requirements to design, development, testing, deployment, and post-implementation support. Troubleshooting and resolving complex technical issues within ServiceNow instances, applications, and integrations. Staying ahead of the curve with the latest ServiceNow features and trends to continuously recommend improvements. Contributing to the ongoing refinement of our development processes and standards. We're looking for someone with a strong blend of technical prowess and a passion for mentorship. Heres what we need: A Bachelor's degree in Computer Science, IT, or a related field. ServiceNow Certified Application Developer (CAD) certification is non-negotiable. ServiceNow Certified System Administrator (CSA) certification is highly preferred. A minimum of 5+ years of hands-on experience as a ServiceNow Developer. Proven experience developing and implementing solutions across multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps). Strong command of JavaScript, HTML, CSS, AngularJS, and GlideScript. Extensive experience with ServiceNow development best practices, including scripting, workflow configuration, UI policies, client scripts, business rules, ACLs, and transform maps. Demonstrated experience with ServiceNow integrations (REST API, SOAP, JDBC, etc.). Excellent understanding of the ServiceNow platform architecture and data model. Solid grasp of ITIL principles and their application within ServiceNow. Exceptional problem-solving and analytical skills. Strong communication, interpersonal, and presentation skills. The ability to work independently and as part of a team, with a genuine commitment to mentoring and sharing your knowledge.

Role Description Job Summary We are looking for an Incident Manager to handle and coordinate the resolution of major IT incidents. You will act as the main point of contact during critical events, ensure timely recovery, and keep all teams and stakeholders informed throughout the process. Key Responsibilities Assess the impact and urgency of incidents and ensure quick resolution. Lead incident response efforts and coordinate technical teams. Communicate clearly with internal teams, vendors, and partners. Maintain SLAs and ensure incidents are handled within agreed timelines. Document incident activities and decisions. Conduct post-incident reviews and help improve processes. Work with teams to identify root causes and follow up on fixes. Keep incident response plans updated and effective. Provide regular reports and track incident trends. Participate in an on-call rotation to support 24x7 operations. Requirements 3–5 years of experience in IT operations and incident management. Good understanding of ITIL practices (Incident, Problem, and Change Management). Hands-on experience with tools like ServiceNow, AWS, and Azure. Strong problem-solving and communication skills. Key Skills Incident Management Root Cause Analysis ITIL Framework Service Coordination Communication Tools: ServiceNow, AWS, Azure Skills Criticality Analysis,Service Desk,Major Incident Mangemnet Show more Show less

Role Description Key Responsibilities Assess impact and severity of major incidents to prioritize response. Collect and analyse data to support incident decision-making. Serve as the main contact during critical incidents, coordinating internal teams and external vendors. Develop and use communication templates to keep all stakeholders informed. Ensure timely and clear communication with internal teams, partners, and authorities. Maintain adherence to response SLAs. Keep detailed records of incident activities, decisions, and outcomes. Conduct post-incident reviews to identify lessons learned and improvements. Guide and support the incident response team during complex incidents. Lead major incident calls and drive all activities to restore service. Assign related problem records and coordinate root cause analysis through resolution. Create metrics and reports for visibility on incident progress and problem status. Maintain and update incident response plans, roles, and escalation procedures. Develop contingency plans for various incident scenarios. Participate in a 24x7 on-call rotation. Qualifications 4+ years supporting IT operations in large-scale environments. 5+ years leading major incident resolution. Strong expertise in Incident, Problem, and Change Management under ITIL. Experience with cloud platforms (AWS, Azure) and ITSM tools like ServiceNow. Proven ability to manage ITIL workflows in ServiceNow. Skills Major Incident Management Criticality Analysis Incident Reporting Root Cause Analysis Communication & Coordination ITIL Processes Skills Criticality Analysis,Major Incident Mangement,Incident Reporting Show more Show less

Greetings!!! We have an urgent opening Sr. ServiceNow Developer with ServiceNow ITSM, CSM, PowerShell, Javascript - Remote Role:-Sr. ServiceNow Developer Location- Remote Duration: Long term Contract Budget: 24 LPA Rotational Shift: IST shift Immediate to 15 days Joiner JD: • Bachelor's/Masters Degree in Computer Science or Technology or equivalent field • 8+ total years of on overall experience in IT Industry • 5 + years of hands-on design and development experience in ServiceNow • Strong knowledge and experience in ServiceNow ITSM, CSM, ServiceNow Portal • Strong experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions • Working knowledge of various ServiceNow/ ITIL Modules like ITOM, CMDB, Analytics etc. • Strong experience to understand, build complex integrations with ServiceNow • Experience with PowerShell, JSON, REST and SOAP, business rules, script includes, client scripts, UI pages. ServiceNow Portal, widget, AngularJS, JavaScript, ServiceNow workflow • Strong experience with MID server, web services • Experience with ServiceNow development, administration, and configurations • Strong knowledge and understanding in Agile, DevOps implementations • Preferred – ServiceNow certified, ITIL professionals • Strong communication, analytical and interpersonal skills If you're interested, please send your resume to suhas@iitjobs.com.

Role Description We are seeking a Senior Identity and Access Management (IAM) Analyst to serve as the Team Lead for our Global Access Control (GAC) team. This role is responsible for overseeing manual provisioning and deprovisioning operations, managing access-related incidents, and ensuring compliance with defined security policies and service level agreements (SLAs). The ideal candidate will also play a key role in root cause analysis, reporting, process optimization, and contributing to IAM automation and governance initiatives—particularly with a working knowledge of SailPoint . Key Responsibilities Lead day-to-day IAM provisioning operations and ensure adherence to established workflows and SLAs. Manage work distribution among IAM analysts, ensuring timely execution of access requests and issue resolution. Act as the primary escalation point for provisioning-related incidents and failures. Collaborate with automation teams to analyze provisioning-related automation issues; provide manual remediation as needed. Conduct root cause analysis (RCA) of recurring access issues and work with stakeholders to implement preventive actions. Maintain strict adherence to access governance standards by ensuring only approved access is granted. Perform quality reviews of provisioning and deprovisioning activities to ensure accuracy and compliance. Provide mentoring, training, and workflow guidance to IAM analysts on provisioning and incident resolution. Work closely with IT security and risk teams to address operational access challenges and policy enforcement. Develop, document, and maintain standard operating procedures (SOPs) for manual provisioning tasks. Generate and analyze reports on provisioning trends, SLA performance, failure patterns, and improvement areas. Required Skills & Qualifications 8–12+ years of hands-on experience in access provisioning and deprovisioning within enterprise environments. Proven experience in leading or managing IAM operations or provisioning teams. Strong understanding of user lifecycle management, Active Directory, and enterprise identity systems. Familiarity with SailPoint IAM solutions, including governance workflows and identity lifecycle support. Solid background in incident management, RCA, and implementing preventive controls. Working knowledge of ITSM tools (e.g., ServiceNow, Remedy, Jira) for incident/request tracking. Ability to manage escalations and resolve provisioning issues under pressure. Excellent communication, documentation, and leadership skills. Commitment to security best practices, compliance, and continuous process improvement. Skills Iam,Servicenow,Request Management Show more Show less

Role Description Role Summary: We are seeking an experienced L2 Production Support Engineer to provide hands-on support for critical production systems during offshore hours. The ideal candidate should possess strong troubleshooting skills, experience with API testing, and familiarity with technologies such as MuleSoft and Java Spring Boot . Key Responsibilities Act as a Level 2 support resource for production systems during offshore hours. Troubleshoot and resolve application issues promptly; escalate to Level 3 support when needed. Perform functional, regression, and API testing to validate system fixes. Monitor system performance, logs, and metrics to proactively identify issues. Collaborate with development, QA, and DevOps teams for fast issue resolution. Maintain thorough documentation of incidents, root causes, and resolution steps. Mandatory Skills Proven experience in L2 production support roles. Strong troubleshooting and problem-solving abilities. Hands-on experience with API testing (manual or automated). Familiarity with MuleSoft and Java Spring Boot technologies. Good understanding of system monitoring tools and log analysis. Experience working in offshore support or non-standard hours. Good To Have Skills Knowledge of CI/CD pipelines and collaboration with DevOps. Familiarity with ITIL practices and incident management tools (e.g., ServiceNow, Jira). Scripting experience (e.g., Python, Shell, or PowerShell). Basic understanding of cloud platforms (AWS, Azure, or GCP). Experience with SQL and database troubleshooting. Skills Mulesoft,Java springboot,Api Testing Show more Show less

Role Description Key Responsibilities: Conduct periodic user access reviews and application-level certifications to ensure compliance with access control policies. Perform manual access reconciliations for non-integrated systems and maintain audit readiness. Support leaver processing, generate certification data extracts, and assist in issue triaging for access-related discrepancies. Address and resolve Techlink (ServiceNow) tickets and access-related incidents promptly and accurately. Maintain detailed logs, update FAQs, and manage governance documentation repositories for transparency and knowledge sharing. Required Skills And Qualifications Proven experience in IAM operations or IT service delivery environments. Hands-on expertise with identity management tools (preferably SailPoint) and ticketing systems such as ServiceNow. Familiarity with certification tracking, manual data aggregations, and daily access governance operations. Strong documentation, communication, and coordination skills to effectively support cross-functional teams. Proficient in Excel-based reconciliation and processing of user lists for audit and compliance purposes. Skills User Access Management,Sailpoint,Iam Show more Show less

Simeio is a global identity and access management service provider focused on protecting organizations key data and access requirements to business-critical systems and applications. Simeio provides services such as Access Management, IGA, PAM & CIAM plus our wider service offerings include support, upgrades, governance and application onboarding. The Opportunity The Consultant is responsible for supporting the delivery and support of high-quality Identity and Access Management services while adhering to Simeio's standards and best practices. The ideal candidate would have experience primarily in SailPoint ISC to serve as a member of multiple client engagement teams that assist clients in employing proper information systems, resources, and controls to maximize efficiencies and minimize risk. The ability to take up challenges, adapt to business needs, and stay focused on delivering results are essential to the success of this role. The Role : Senior Identity Engineer We are seeking a skilled SailPoint IdentityNow Engineer to join our dynamic team. As a Senior Identity Engineer, you will be responsible for designing, implementing, Supporting and maintaining ISC solutions for our clients. You will collaborate closely with cross-functional teams to understand business requirements and translate them into effective identity and access management solutions. Additionally, you will provide technical expertise, troubleshoot issues, and ensure the successful deployment and integration of SailPoint ISC within client environments. Job Description SailPoint ISC implementation experience. Configuring and troubleshooting Virtual appliances. Creation of Identity profile transforms and connector and cloud rules. Role-based provisioning. Access review (Manager certification, source owner certification, and Search based certification) Experience with ISC APIs. Applications onboarding (Workday, Active Directory, Success Factor, ServiceNow, etc...) Event triggers and workflows Reports, SODs, and general policies. Communicating to clients and partners aspects of both the product and the implementation at the technical and functional level appropriate for the situation Post-sales requirements gathering, analysis, and documentation. Working with client's post-implementation for user testing, debugging, support, and maintenance. Assisting with the management of project scope, schedule, status, and documentation. Must-Have Requisites 3-5 years of professional work experience as part of an enterprise software company or systems integrator. This should include 1 year of enterprise software implementation experience. Experience with the following programming languages: Java, Bean Shell/JavaScript, JSP/Servlets, and SQL. Experience with the following technologies: XML, SPML/SOAP, HTML, Web, and Application Servers. Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms. Experience with Databases (Oracle, Sybase, MSSQL, MySQL, etc.). Experience with Directories (LDAP, AD). Good To Have Experience with enterprise systems (SAP, PeopleSoft) a plus. Familiarity with identity management provisioning systems (SailPoint IIQ, etc.) a plus. Familiarity with role-based access control (RBAC) a plus. Excellent communication skills and experience working with clients and partners. Experience with QA duties is a plus (usability testing, performance testing, automated testing, test scripts, test cases, and test plans). Security software or internal IT audit experience a plus. Experience in a startup company is a plus Learning agility to be cross-trained. Prior Big 4 or leading system integrator experience preferred About Simeio Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK. Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts. Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments. Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education. Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - [email protected]. Thank you Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700. Show more Show less

We are seeking an experienced Software Engineer to join our team. The ideal candidate should have 2-3 years of IT experience with Application support engineer. The successful candidate will have a strong technical background, with knowledge in Process knowledge - Level 2 Production Support, ITIL knowledge, RPA tools (AutomationAnywhere, Workfusion, BluePrism, UI Pat etc.), Ticketing Tools (ServiceNow, BMC Remedy, JIRA etc.), ITRS, Autosys, Service Now, uDeploy, Banking - Investment Banking, and knowledge of Oracle - proc, function, view, cursors. The Software Engineer will be responsible for 24x7 support in all 3 shifts, weekend/holiday support, coordinating between various infra/TI teams or dev partners, quick turnaround time for solving any issue, quick escalation and handling MIM, involving ICM, sending user communications, debugging and analytical skills, and excellent communication skills. Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Overview Job Overview We are seeking a highly skilled and experienced Lead .NET Engineer to spearhead the design and modernization of enterprise applications. This is a hands-on leadership role requiring deep expertise in modern .NET technologies—particularly ASP.NET Core, Razor Pages, Web API , and frontend frameworks . The ideal candidate is passionate about transforming legacy systems into modern, scalable, and maintainable solutions and thrives in a fast-paced, collaborative environment. Key Responsibilities Lead the end-to-end design, development, and modernization of enterprise-grade .NET applications. Architect and implement clean, scalable, and maintainable solutions using ASP.NET Core, Razor Pages, and Web APIs. Provide technical leadership and mentorship to engineering teams on best practices in modern web development, DevOps, and CI/CD. Collaborate closely with solution architects, product managers, and UI/UX designers to deliver intuitive and responsive user experiences. Integrate modern frontend technologies with robust backend APIs. Refactor legacy monolithic applications into modular, service-oriented, or microservices-based architectures. Enforce coding standards through code reviews, automated testing, and quality assurance tools. Drive implementation of security best practices, performance optimization, and cloud-readiness. Actively participate in Agile ceremonies and take ownership of technical delivery for sprint goals. Required Qualifications 10+ years of hands-on experience in enterprise application development with .NET/.NET Core. Proven expertise in ASP.NET Core, Razor Pages, Web API, and Entity Framework Core. Demonstrated experience in application modernization and re-platforming legacy .NET/ASP.NET systems. Strong understanding of RESTful API design, API security protocols (OAuth2, OpenID Connect), and backend integration patterns. Proficiency with Azure DevOps, CI/CD pipelines, and containerization technologies. Experience working in Agile/Scrum environments with excellent communication and leadership skills. Preferred Qualifications Experience with modern frontend frameworks (e.g., React, Angular, Blazor). Knowledge of cloud-native architectures and deployment in Azure or similar platforms. Familiarity with Domain-Driven Design (DDD) and Test-Driven Development (TDD). Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is seeking a highly skilled and experienced People Operations Specialist to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in ServiceNow, self-service portal design, and AI chatbot integration . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services. What You’ll Be Doing ServiceNow Process Management & Analytics Design and develop self-service portal on ServiceNow, enabling intuitive access to services and information (include knowledge management) Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support. Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends. Ensure ServiceNow internal process documentation is up to date and aligned with business needs. Process Excellence & Continuous Improvement Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality. Establish and promote standardized best practices, process governance, and cross-functional collaboration. Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance. Stakeholder Collaboration & Change Management Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences. Drive adoption of new tools and processes through effective change management, training, and communication strategies. Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements. Governance, Compliance & Knowledge Management Ensure all process and service documentation is maintained and aligned with compliance requirements. Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs. What You’ll Bring To The Role Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master’s preferred). Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master’s degree] Technical Skills: Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration. Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools). Familiarity with natural language processing (NLP) concepts and chatbot training methodologies. Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics. Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen. Key Competencies: Strategic and Operational Thinking Process Optimization & Automation Change Leadership Data-Driven Decision Making Cross-Functional Collaboration What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Show more Show less

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). Monks is seeking a Senior Workday Analyst/Specialist to own and lead the configuration, optimisation, and ongoing management of our Absence and Benefits modules . As the subject matter expert for these domains, you’ll play a key role in evolving our global HR technology ecosystem and enhancing the employee experience through smart, scalable Workday solutions. This is a senior-level, individual contributor role, ideal for someone with deep Workday expertise who thrives in a collaborative, fast-paced environment. Shift Timing: 2pm - 11pm IST Key Responsibilities Own the design, configuration, and optimisation of Workday Absence and Benefits modules (US and global). Serve as the primary configuration expert for enhancements, change requests, and maintenance activities. Collaborate cross-functionally with People Operations, Total Rewards, and Payroll to ensure cohesive and compliant solutions. Lead the end-to-end configuration lifecycle: gather business requirements, prototype, test, deploy, and document. Manage issue resolution and Workday support tickets for Absence and Benefits, identifying root causes and long-term fixes. Stay current on Workday releases and assess impact to existing configuration and downstream integrations. Provide guidance on best practices for process design, data accuracy, and compliance within Absence and Benefits. Partner with internal stakeholders to improve employee-facing processes and self-service experiences. Support and advise on related configuration touchpoints such as Compensation, Time Tracking, and HCM if needed. You’ll Need To Have 5+ years of hands-on Workday configuration experience, including at least 3+ years focused on Absence and Benefits. Deep understanding of Workday Absence Framework, eligibility rules, benefit events, enrolment logic, and time-off calculations. Strong analytical skills and the ability to translate complex business needs into scalable configuration. Exceptional communication and collaboration skills across technical and non-technical teams. Comfortable working independently and managing multiple priorities in a global, matrixed environment. We Need To See Workday Absence and Benefits Certification Completion Familiarity with Workday integrations (EIBs, RaaS, Workday Studio), REST APIs, and downstream data dependencies We’d Love To See Experience with Workday Payroll configuration or collaboration is a plus. Agile project experience and familiarity with tools like Monday.com, FreshService and ServiceNow. A passion for improving the employee experience through automation and smart design. About Monks Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition. Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. Show more Show less