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Role Description We are seeking a Senior Identity and Access Management (IAM) Analyst to serve as the Team Lead for our Global Access Control (GAC) team. This role is responsible for overseeing manual provisioning and deprovisioning operations, managing access-related incidents, and ensuring compliance with defined security policies and service level agreements (SLAs). The ideal candidate will also play a key role in root cause analysis, reporting, process optimization, and contributing to IAM automation and governance initiatives—particularly with a working knowledge of SailPoint . Key Responsibilities Lead day-to-day IAM provisioning operations and ensure adherence to established workflows and SLAs. Manage work distribution among IAM analysts, ensuring timely execution of access requests and issue resolution. Act as the primary escalation point for provisioning-related incidents and failures. Collaborate with automation teams to analyze provisioning-related automation issues; provide manual remediation as needed. Conduct root cause analysis (RCA) of recurring access issues and work with stakeholders to implement preventive actions. Maintain strict adherence to access governance standards by ensuring only approved access is granted. Perform quality reviews of provisioning and deprovisioning activities to ensure accuracy and compliance. Provide mentoring, training, and workflow guidance to IAM analysts on provisioning and incident resolution. Work closely with IT security and risk teams to address operational access challenges and policy enforcement. Develop, document, and maintain standard operating procedures (SOPs) for manual provisioning tasks. Generate and analyze reports on provisioning trends, SLA performance, failure patterns, and improvement areas. Required Skills & Qualifications 8–12+ years of hands-on experience in access provisioning and deprovisioning within enterprise environments. Proven experience in leading or managing IAM operations or provisioning teams. Strong understanding of user lifecycle management, Active Directory, and enterprise identity systems. Familiarity with SailPoint IAM solutions, including governance workflows and identity lifecycle support. Solid background in incident management, RCA, and implementing preventive controls. Working knowledge of ITSM tools (e.g., ServiceNow, Remedy, Jira) for incident/request tracking. Ability to manage escalations and resolve provisioning issues under pressure. Excellent communication, documentation, and leadership skills. Commitment to security best practices, compliance, and continuous process improvement. Skills Iam,Servicenow,Request Management Show more Show less
