Role Description Job Summary We are looking for an Incident Manager to handle and coordinate the resolution of major IT incidents. You will act as the main point of contact during critical events, ensure timely recovery, and keep all teams and stakeholders informed throughout the process. Key Responsibilities Assess the impact and urgency of incidents and ensure quick resolution. Lead incident response efforts and coordinate technical teams. Communicate clearly with internal teams, vendors, and partners. Maintain SLAs and ensure incidents are handled within agreed timelines. Document incident activities and decisions. Conduct post-incident reviews and help improve processes. Work with teams to identify root causes and follow up on fixes. Keep incident response plans updated and effective. Provide regular reports and track incident trends. Participate in an on-call rotation to support 24x7 operations. Requirements 3–5 years of experience in IT operations and incident management. Good understanding of ITIL practices (Incident, Problem, and Change Management). Hands-on experience with tools like ServiceNow, AWS, and Azure. Strong problem-solving and communication skills. Key Skills Incident Management Root Cause Analysis ITIL Framework Service Coordination Communication Tools: ServiceNow, AWS, Azure Skills Criticality Analysis,Service Desk,Major Incident Mangemnet Show more Show less

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UST

www.ust.com

IT Services and IT Consulting

Aliso Viejo CA

10001 Employees

1129 Jobs

Key People

Kris Canekeratne

Co-Founder & CEO
Sandeep Reddy

President
Baskar Subramanian

Co-Founder & Chief Strategy Officer
Lynn C. Mclean

Chief Financial Officer

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