Incident Manager

Job Description

About Company : Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe. · Job Title: Incident & Major Incident Management · Location: Bangalore · Experience: 5+ yrs · Job Type : Contract to hire. · Notice Period:- Immediate joiners. Mandatory Skills: Strong communication and ability to work under pressure and in a fast-paced environment. Communicate effectively with stakeholders and provide timely updates. Practical knowledge of major incident, problem, and change management processes. Collaborate with cross-functional teams to identify, analyse, and ensure rapid response and resolution. Familiarity with IT infrastructure and monitoring tools. Experience with incident management tools (Ex:- Service Now, Jira etc) Knowledge of root cause analysis techniques, Driving CAB calls and problem management methodologies. Key Words: Incident Lifecycle Management Stakeholder Communication Escalation Management Root Cause Analysis (RCA) Driving CAB Calls, Bridge Calls, RCA Calls Show more Show less