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Problem management (System Engineer/System)

4 - 9 years

4 - 8 Lacs

Mumbai Pune Bengaluru

Posted:7 hours ago| Platform: Naukri logo

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Skills Required

itil framework incident and problem management bmc remedy servicenow incident management system management problem management root cause analysis artificial intelligence change management sql system administration cherwell system engineering itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title : Problem management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Problem manager Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Primary skills Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. Secondary skills ITIL v4 Foundation or Intermediate Problem Management-specific training or certifications

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Capgemini
Capgemini
www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

3167 Jobs

    Key People

  • Aiman Ezzat

    Chief Executive Officer

  • Carole Ferrand

    Group Chief Financial Officer

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