24 Cherwell Jobs

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to...

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITS...

About the Team: The India Service Management Platform and Operations Lead is responsible for leading the India Service Management Platform and Operations team in India. This strategic leader shares responsibility for the vision, governance, and operational excellence of the enterprise IT Service Management (ITSM) office and platform with their global counterparts. This role oversees the development, implementation, and optimization of the ServiceNow platform to enhance service delivery, automation, and efficiency across the organization.u00A0u00A0 The ideal candidate will lead key program initiatives, driving related service management processes, while ensuring alignment with business goals,...

Role Overview: As a Change Manager at Capgemini, you will play a crucial role in managing and coordinating the lifecycle of standard, emergency, and normal changes. Your responsibilities will include reviewing change requests, scheduling approved changes, ensuring adherence to change management policies, maintaining accurate records in ITSM tools, assisting in post-implementation reviews, and supporting audits and compliance reporting related to change activities. Key Responsibilities: - Manage and coordinate the lifecycle of standard, emergency, and normal changes. - Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. - Schedule and communi...

Job Title - ITSM Business Platform Consultant Job Type - On - Site Job Location - Saudi Arabia Job Description - We are seeking a highly skilled and experienced ITSM Business Process Consultant (BPC) to lead the analysis, design, and optimization of IT service management processes. The ideal candidate will work closely with stakeholders to align ITSM strategies with business goals and ensure effective implementation of ITIL-based frameworks and tools (such as ServiceNow, BMC Remedy, Cherwell, etc.). Key Responsibilities: Analyze current ITSM processes and identify areas for improvement. Design and document optimized ITSM processes aligned with ITIL standards. Lead ITSM process workshops with...

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Re...

1. Role Overview IT Service Management (ITSM) pre-sales Solution Architect, a self-driven individual who would be responsible for supporting sales team with ServiceNow, ITSM, SIAM, EXM & STG opportunities while working on specific solutions, proposals, effort sizing, pricing, presentations etc. in-line with Hexawares offerings, capabilities, processes etc. 2. Job Description: a. Work on ServiceNow pre-sales opportunities for ITSM Functional Consulting, ITSM Service Design, ITSM Automation, ITSM Operations and SIAM using frameworks like ITIL® and tools like ServiceNow® etc. b. Design & build end-to-end solution, proposal, sizing, pricing, presentations etc. c. Work on various pre-sales stages...

Key Responsibilities JOB DESCRIPTION Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, network, and application issues. Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. Provide support for user account management, password resets, and access-related issues. Maintain knowledge base articles and contribute to documentation for recurring issues. Ensure compliance with IT policies and procedures. Participate in shift handovers and...

Key Responsibilities JOB DESCRIPTION Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, network, and application issues. Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. Provide support for user account management, password resets, and access-related issues. Maintain knowledge base articles and contribute to documentation for recurring issues. Ensure compliance with IT policies and procedures. Participate in shift handovers and...

About The Role Job Title: Incident & Problem Management Analyst Job Summary : We are seeking a skilled and customer-focused Service Analyst to oversee the delivery and performance of IT or business services, ensuring a consistent, high-quality experience for clients and internal stakeholders. The role is responsible for operations and business needs, ensuring service quality, performance, and alignment with business objectives. Technical Skills ServiceNow or Other ITSM Tools Proficiency in platforms like ServiceNow, BMC Remedy, or Cherwell for managing incidents, changes, and service requests. Data Analysis & Reporting Ability to analyze service performance metrics using tools like Excel, Po...

As a senior leader in this role, you will be responsible for owning the ITSM business unit. Your primary focus will be on ensuring delivery excellence, client satisfaction, financial success, and growth strategy. Running the ITSM unit as a business, you will be managing delivery, driving innovation, and collaborating closely with sales and operations to expand the practice. Key Responsibilities: - Own the P&L and overall performance of the ITSM unit. - Define and execute business strategy and growth plans. - Ensure high-quality delivery of ITSM projects and services. - Lead, mentor, and scale senior and delivery teams. - Build strong client relationships and engage with CXOs. - Drive innovat...

Position -- Permanent Role ITIL Operations Support Manager Experience 10+ Years Location Chennai/Bangalore Work Mode Hybrid Shift Timing Afternoon (2pm – 10pm) About the Company Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. We have a diverse team of ove...

Job Description Ability to identify and troubleshoot issues related to on premise and cloud-based applications and services in a timely manner. Conduct basic investigation and follow standards to resolve or escalate. Monitor systems to optimize performance and uptime to assist with meeting service levels. Provide documentation and logs to Governance team to ensure compliance. Take lead on critical issues and escalate to concerning teams if required. Required to learn and use good time management skills to complete assigned tasks. Update and create new or existing departmental procedures. Monitor for compliance. Assist with compliance of systems through existing standards and procedures. Iden...

Accountable for pre-sales activities for Service Management, Solution designing based on technologies such as ServiceNow, SIAM, ITSM,Remedy, SummitAI, Cherwell etc. Response to RFPs, RFIs, scoping and solution's with proper documentation Collaboration and support of internal teams e.g. Presales, architects and sales in the implementation of customer presentations, workshops, offers and technical and functional issues. Lead Generation for SIAM, ITSM and ITAM Services Governance with required partners and stakeholders Work independently with prospects / customers/technical teams on scoping and solutioning Preparation and execution of design workshops Questioning requirements (needs vs. wishes)...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change managem...

Job Description : The Service Management Project Manager is a self-driven professional responsible for managing and driving end-to-end ITSM (IT Service Management) and ITOM (IT Operations Management) programs, which consist of multiple projects. These projects may include implementing ITIL processes using tools like ServiceNow, transforming service catalogs, driving automation across IT services, and optimizing technical processes. Key Responsibilities Collaborating with stakeholders to assess project requirements, review strategies, drive decisions, implementation, and governance. Managing multiple key/strategic projects simultaneously, preferably within the ITSM domain. Ensuring effective ...

As a Cherwell Developer, you will be a valued member of the Cherwell application team, providing technical assistance and software configuration/customization support. Your responsibilities will include working with process owners to design and implement workflows in Cherwell, administer tools, handle incident tickets, and develop creative solutions to resolve business problems based on customer requirements and system capabilities. You will be responsible for the development, implementation, and ongoing support of Cherwell solutions within the team. Following best practices in development processes, you will collaborate with stakeholders to gather and document user and process requirements,...

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITS...

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Re...

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITS...

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Re...

Title : Problem management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Problem manager Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Primary skills Strong understanding of ITIL fr...

Title : Change management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Change manager Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Primary skills Strong understanding of ITIL Change Management p...

Job Description Remaining Positions: 1 Details: Minimum Qualification - Graduate (B.Tech) Relevant Experience - 1+ years As a System Administrator, you will have responsibilities to provide the Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. ...