5 Cherwell Jobs

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Ability to assess risk and impact of changes in complex IT environments. Excellent coordination, documentation, and communication skills. What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Title : Problem management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Problem manager Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Primary skills Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). Good communication and stakeholder management skills. Secondary skills ITIL v4 Foundation or Intermediate Problem Management-specific training or certifications

Title : Change management (System Engineer/System Administrator/Consultant/Lead) 4+ years experience as Change manager Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Primary skills Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. Ability to assess risk and impact of changes in complex IT environments. Excellent coordination, documentation, and communication skills. Secondary skills ITIL v4 Foundation Change Management-specific training or certifications

Job Description Remaining Positions: 1 Details: Minimum Qualification - Graduate (B.Tech) Relevant Experience - 1+ years As a System Administrator, you will have responsibilities to provide the Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. . Should have excellent written and verbal communication . Good Exposure to ticketing tools (ServiceNow, JIRA, Cherwell etc.) . Good troubleshooting skills on Windows/Linux OS . Basic understanding on Networking and Network devices. . Excellent understanding of Infrastructure/Application/Job monitoring . Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM/Solarwinds/Datadog/Nagios etc.) . Administration of monitoring tools would be good to have skill Responsibilities: . Provide L1+ support for team deliverables. . Configuration, allocation, and management of centralized storage systems and other deployed storage solutions . Help develop or engineer new solutions related to data storage and access . Help setup of new storage technologies - tapeless, cloud storage etc. . Be able to take care of most of P2/P3/P4 tasks and document the RCCA. . Interacting with client over calls and provide details and reasoning of the deliverables. . Troubleshooting experience and ability to fulfill L2 support . Good knowledge on multiple Backup and Storage Systems like: o Knowledge of Commvault, Rubrik, Veeam, r etc o EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. . Experience with monitoring and performance tuning of various storage systems . Experience with capacity planning and storage allocation forecasting . Experience in storage Operations management, backup systems, SAN, NAS, DR . Working knowledge of systems from major data storage vendors and cloud services . Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking . Basic Scripting . Good knowledge in Windows and Unix OS . Working Knowledge of VMware/Hyper-V. Job Requirements Details: Minimum Qualification - Graduate (B.Tech) Relevant Experience - 1+ years As a System Administrator, you will have responsibilities to provide the Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. . Should have excellent written and verbal communication . Good Exposure to ticketing tools (ServiceNow, JIRA, Cherwell etc.) . Good troubleshooting skills on Windows/Linux OS . Basic understanding on Networking and Network devices. . Excellent understanding of Infrastructure/Application/Job monitoring . Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM/Solarwinds/Datadog/Nagios etc.) . Administration of monitoring tools would be good to have skill Responsibilities: . Provide L1+ support for team deliverables. . Configuration, allocation, and management of centralized storage systems and other deployed storage solutions . Help develop or engineer new solutions related to data storage and access . Help setup of new storage technologies - tapeless, cloud storage etc. . Be able to take care of most of P2/P3/P4 tasks and document the RCCA. . Interacting with client over calls and provide details and reasoning of the deliverables. . Troubleshooting experience and ability to fulfill L2 support . Good knowledge on multiple Backup and Storage Systems like: o Knowledge of Commvault, Rubrik, Veeam, r etc o EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. . Experience with monitoring and performance tuning of various storage systems . Experience with capacity planning and storage allocation forecasting . Experience in storage Operations management, backup systems, SAN, NAS, DR . Working knowledge of systems from major data storage vendors and cloud services . Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking . Basic Scripting . Good knowledge in Windows and Unix OS . Working Knowledge of VMware/Hyper-V. Pay Range: Based on Experience