5321 Servicenow Jobs - Page 32

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Are you an Active Directory specialist with a security mentality? We are looking for a support specialist to work within a team operating within a 24/7 service, who are responsible for maintaining users and group accounts within Active Directory (AD) to ensure optimal performance, security, and access control within our organization’s network through industry standard consoles including PowerShell. You should be experienced in modifying, and deleting user and group accounts, managing permissions and access rights, troubleshooting issues, and ensuring compliance with company policies and industry benchmarks. The Global Security Access Control (GSAC) team is responsible for maintaining users and group accounts within Active Directory (AD) to ensure optimal performance, security, and access control within our organisation’s network through various industry standard consoles including PowerShell. This involves crafting, modifying, and deleting user and group accounts, managing permissions and access rights, troubleshooting issues, and ensuring compliance with company policies and industry benchmark. Role summary: We are looking for a Security Engineer who will perform administrative tasks relating to the design, implementation and maintenance within the AD, to protect LSEG. Key responsibilities and skills required for this role: The Security Engineer will contribute to the effective operation of the GSAC processes by accepting ownership of service requests for support and to ensure they are resolved to the customer’s satisfaction within agreed service levels, promoting customer confidence and satisfaction Work within the GSAC team on a shift pattern which includes a 24/7/365 Rota. Accept requests for support by telephone, email and the ServiceNow system. Performing all relevant Security and Access control requests in a timely fashion whilst maintaining accuracy Record every request for support, ensuring these records meet published support and Incident Management guidelines. Assess the impact of each request and take appropriate action. Assign requests to appropriate internal or third-party support groups where required Proactively monitor the progress of each request and escalate where required. Inform customers of the status and progress of their requests regularly via ticket updates Ensure incident records are updated regularly with events and action plans Ensure customers are satisfied before resolving their requests Maintain the GSAC documentation and knowledge bases Assist and help in the identification of problems Undertake any other duties as may be required by LSEG management on an ad-hoc basis Understanding of the ITIL / ITSM methodologies Good understanding of Microsoft Windows core technologies is essential. What you'll be doing: User Account Management Group Management Access Control & Permissions Monitoring and Reporting Security and Compliance Documentation and Process Improvement What you'll bring: Very good Active Directory Knowledge in an Enterprise environment – Hierarchy / management group design, deployment, configuration and BAU support. Experience with all aspects of AD user and group Management Must be excellent liaising with customers Good document authoring skills Experience working in an enterprise environment with strong change control practices Knowledge of Windows Server Technologies e.g. Service accounts and policies restricting their use through Group membership and GPO Experience with ServiceNow (OSM) as the primary ITSM tool. Have worked with Power BI, Power Apps, proficient in Excel Self-motivated and self-starter who can work independently as well as part of a team. Ability to learn new concepts and products with ease. Ability to think quickly and look for alternative solutions in complicated situations. What you’ll get in return: We recognise that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace; this role is hybrid/ digital first. As a global business, we rely on diversity of culture and thought to deliver on our goals. People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

About The Job At LSEG we are looking to bring onboard a talented Technical ServiceNow Delivery Lead/Manager to lead and manage our delivery teams. Technical ServiceNow Delivery Lead responsibilities will involve managing communications, ensuring alignment with business stakeholders, and driving the delivery of solutions through Agile and DevOps practices Technical ServiceNow Delivery Lead will lead cross-functional teams in an Agile environment, serving as a coach and mentor to promote continuous improvement. Responsibilities: Oversee process design and evolution of architecture and development standards within Enterprise ServiceNow team Ensure team is following established process and architecture best practices Team leadership and provide thought leadership including technical guidance Serve as technical escalation point for both internal customers and internal team members. Manage team resource capacity and allocation for customer engagements, interview/hire additional resources as required globally Ensure ServiceNow best practices are implemented and recommend out of the box solutions where appropriate Manage implementation partners and vendor to deliver on expectations Ensure proper documentation of ServiceNow solutions according to standards Keep up-to-date on ServiceNow functionality and make recommendations on how new features can be used to enhance and automate business processes Continuously improve methods and practices to achieve increased quality and value delivery Report and analyse metrics on throughput, cycle time, flow efficiency Act as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions Build strong relationships with business stakeholders; manage issues through closure Manage global ServiceNow end-to-end delivery team ensuring maximum and efficient delivery of value Lead ServiceNow incident management, service requests and service improvement initiatives Requirements: Excellent interpersonal relations and ability to effectively work with multiple stakeholders ServiceNow Certifications - Certified System Administrator (CSA) or Certified Implementation Specialist (CIS including project management certifications like Scrum Master or PMP will be preffered Thorough understanding of ITIL processes and ITSM 10+ years of experience in solutions delivery with proven experience in agile technical practices and work management Ability to coach team members in end-to-end delivery Experienced with majority of ServiceNow modules, products Years of ServiceNow technical hands-on experience to code, configure and build complex solutions. Required Qualification Bachelor's degree in information technology computer science or other relevant technical degree 10+ years of service delivery experience 10+ years of experience in ServiceNow product specifically within ServiceNow (ITSM, ITOM,HAM,SAM,CMDB) Strong knowledge of Agile methodologies (Scrum, Kanban) and hands-on experience with Agile delivery processes Proven experience with DevOps practices, including Continuous Integration and Continuous Delivery (CI/CD) Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to non-technical audiences Experience in leading cross-functional teams within fast-paced, dynamic environment’s Preferred Qualifications ServiceNow certifications (e.g., Certified System Administrator, ITSM, or Application Developer). Certified Agile Coach (ICP-ACC or similar) or Scrum Master Certification (CSM or PSM). Experience with ITIL framework and practices. Knowledge of ServiceNow platform capabilities, including ITSM, ITOM, SPM(PPM), and CSM. Strong analytical and problem-solving skills with a focus on driving results. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. IAM Operations Associate (India) JD - Ping A career in our Cyber Managed Services will provide you the opportunity to solve our clients most critical business and data protection related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resiliency, response, and technical implementation activities. You will have access to not only the top Cybersecurity, Privacy, and Forensics professionals at PwC, but to our clients and industry analysts across the globe. A career in our Advisory Acceleration Center is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support for client engagements. Our Acceleration Center team extends our leading Cybersecurity, Privacy & Forensics capabilities. Responsibilities As a Cyber Ops Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Share and collaborate effectively with others, creating a positive team spirit. Identify and make suggestions for improvements when problems and/or opportunities arise. Validate data and analysis for accuracy and relevance. Follow risk management and compliance procedures. Keep up to date with developments in my area of specialty Communicate confidently in a clear, concise and articulate manner - verbally and in written form. Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients Uphold the firm's code of ethics and business conduct Basic Qualifications Minimum Degree Required: Bachelor’s Degree Minimum Years of Experience: 2 to 5 Years Certification(s) Preferred: Ping Identity certified professionals are strongly preferred. Preferred Knowledge/Skills Demonstrates knowledge, leadership, and/or a proven record of success in the following areas: Proficiency with IAM platforms such as Ping Identity, Microsoft Azure AD, or similar. Proficient knowledge of IAM technologies, such as user provisioning, access management, authentication. Knowledge of IT security principles, including authentication, authorization, and encryption. Advanced knowledge of identity federation, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) solutions. Strong understanding of IAM concepts and protocols (SAML, OAuth, OpenID Connect). Experience with Enterprise Provisioning, Roles based Access Controls, Single-Sign On, external and internal federation and systems integration. Knowledge of regulatory compliance requirements related to identity management (e.g., GDPR, HIPAA). Proficiency in integrating IAM solutions with a wide range of applications and platforms. Experience with APIs, SDKs, and automation scripting (e.g., Python, PowerShell) for complex IAM workflows. Basic knowledge of networking concepts and security principles. Understanding of firewalls, VPNs, and encryption technologies. Strong analytical and troubleshooting skills to resolve complex identity-related issues. Good experience in ITIL process. Exceptional analytical skills to diagnose and resolve complex identity-related issues. Strong analytical and problem-solving skills to troubleshoot and resolve access management issues. Ability to work effectively in a fast-paced environment and manage multiple priorities and projects simultaneously Innovative thinking to develop solutions for unique IAM challenges. Excellent communication and collaboration skills to work with cross-functional teams and stakeholders. IAM L1 Analyst Responsibilities Oversee daily operations of identity and access management (IAM) systems. Ensure the smooth functioning of identity services, including user provisioning, de-provisioning, and access control. Monitor identity systems for performance and security issues. Implement advanced monitoring solutions to proactively identify performance and security issues. Perform regular maintenance and updates to ensure system efficiency and security compliance. Manage high-priority identity-related incidents and conduct root cause analysis. Develop risk management strategies and mitigation plans for IAM-related issues. Lead the creation and enforcement of comprehensive access control policies. Act as a liaison between IT, security, and business units to ensure IAM solutions meet organizational needs. Provide technical support and guidance to users regarding identity management solutions. Provide leadership and mentorship to junior consultants and other team members. Facilitate knowledge sharing and skill development within the team. Maintain comprehensive documentation of system configurations, processes, and changes. Lead efforts in generating comprehensive reports on IAM operations and performance metrics. Implement best practices and innovative solutions to enhance IAM systems. Drive continuous improvement initiatives and the adoption of best practices. Tools Knowledge: Ping Identity, Entra ID, Active Directory, Postman, Putty, WinSCP, Git, ServiceNow, Jira, Python, REST API Show more Show less

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Role Overview The C/C# Support Analyst is responsible for monitoring, troubleshooting, and optimizing C/C# applications, ensuring seamless operation, performance, and availability of enterprise applications. The role involves incident resolution, debugging, performance tuning, database optimization, API troubleshooting, and CI/CD support. The analyst will work in an Agile, DevOps-driven environment supporting legacy modernization, stabilization, enhancements, and performance improvements for mission-critical Freight, Rail, and Logistics applications. Required Technical Skills 🔹 Programming & Debugging: C, C++, C#, .NET Core, ASP.NET, WinForms, WPF 🔹 API & Database Support: REST, SOAP, SQL Server, PostgreSQL, Entity Framework, Dapper 🔹 Performance & Optimization: Profiling tools (PerfView, dotTrace, Visual Studio Profiler) 🔹 Server & Deployment: IIS, Apache, Nginx, Windows Services, Docker, Kubernetes 🔹 DevOps & CI/CD: Jenkins, Azure DevOps, GitHub Actions, Terraform, Ansible 🔹 Cloud & Monitoring: AWS, Azure, GCP, Splunk, ELK Stack, Dynatrace 🔹 Security & Compliance: OAuth2, JWT, SSL/TLS, SonarQube, Fortify, OWASP Key Responsibilities 1️ ⃣ Incident Management & Troubleshooting ✅ Provide Level 2/3 support for C and C# applications, resolving crashes, performance issues, and integration failures. ✅ Debug memory leaks, concurrency issues, deadlocks, and threading problems in C/C# applications. ✅ Investigate and resolve .NET Framework/.NET Core issues, DLL conflicts, and application dependencies. ✅ Use Windows Event Logs, Debugging Tools (WinDbg, GDB, Visual Studio Debugger), and Log Monitoring to identify root causes. ✅ Work with ITIL-based Change, Incident, and Problem Management processes (JIRA, ServiceNow, Remedy). 2️ ⃣ API & Database Support ✅ Troubleshoot RESTful APIs, Web Services, and SOAP APIs in ASP.NET Web API and .NET Core. ✅ Debug and optimize SQL queries, stored procedures, and indexing strategies in SQL Server, PostgreSQL, or Oracle. ✅ Work with Entity Framework (EF), ADO.NET, and Dapper ORM for efficient data handling. ✅ Fix authentication and session management issues (OAuth2, JWT, Active Directory, LDAP). 3️ ⃣ Performance Optimization & Memory Management ✅ Identify and resolve performance bottlenecks in C/C# applications using profiling tools like PerfView, Visual Studio Profiler, and dotTrace. ✅ Optimize garbage collection, memory allocation, and CPU utilization in .NET and C applications. ✅ Improve application startup time, response latency, and thread execution efficiency. ✅ Tune database queries, caching mechanisms (Redis, Memcached), and data serialization (JSON, XML, Protobuf). 4️ ⃣ Windows & Linux Server Support ✅ Deploy, monitor, and troubleshoot C/C# applications running on Windows and Linux environments. ✅ Work with IIS, Apache, or Nginx for application hosting and configuration. ✅ Manage Windows Services, background jobs, and scheduled tasks for batch processing. ✅ Handle containerized applications (Docker, Kubernetes, OpenShift) in cloud environments. 5️ ⃣ CI/CD & DevOps Support ✅ Support CI/CD pipelines for C# applications using Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD. ✅ Assist in automated builds and deployments using MSBuild, NuGet, and Octopus Deploy. ✅ Work on Infrastructure as Code (Terraform, Ansible) for cloud-based deployments. ✅ Manage version control and branching strategies using Git, Bitbucket, or TFS. 6️ ⃣ Security & Compliance ✅ Ensure C/C# applications comply with security standards (GDPR, HIPAA, SOC 2, ISO 27001). ✅ Monitor and mitigate vulnerabilities using SonarQube, Fortify, and Veracode. ✅ Implement SSL/TLS security measures, secure API calls, and role-based authentication. ✅ Protect applications against buffer overflow, SQL injection, and OWASP Top 10 security threats. 7️ ⃣ Cloud & Monitoring Support ✅ Monitor application logs and errors using Splunk, ELK Stack, Application Insights, or Dynatrace. ✅ Support cloud-hosted applications on AWS, Azure, or GCP using Lambda, Azure Functions, or Cloud Run. ✅ Work with Azure App Services, AWS Elastic Beanstalk, or Kubernetes for hosting .NET applications. ✅ Ensure application scalability and availability using load balancing and auto-scaling strategies. 8️ ⃣ Collaboration & Documentation ✅ Work in Agile (Scrum/Kanban) environments for continuous improvement and support. ✅ Maintain technical documentation, runbooks, SOPs, and knowledge bases. 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At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job title Senior Associate – End User Computing Line of Service- Business Services (IFS) About The Job Introduction to PwC Service Delivery Center PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills Job Overview The candidate would be part of the operations in the End User Computing space, thereby resolving queries and incidents and exceeding expectations of end users around support experience. Reporting structure & key relationships This Should Include Detail On Line Manager Number of reports (if applicable) Priority team relationships Key client relationships Line Manager: Senior Manager, End User Computing, PwC AC India Number of reports (if applicable): NA Priority team relationships: within local Technology org (collaboration with other towers e.g. ServiceDesk, Infrastructure & Network, Applications, Asset Management) as well as Global teams Key client relationships - NA Job Description Level of experience Education/qualifications Industry experience Technical capability Key personal attribute Any graduate with minimum 5 years of experience in IT Services industry with hands on experience in technical support roles. Activities To Be Performed Hands-On Experience on Wintel Technologies. Exposure to iOS is an advantage. Knowledge of Authentication/Single Sign-On concepts. Understanding of ISO standard Information Security practices and environment. Analytical skills and hands on experience on any application support. Proficient knowledge and experience with Desktop Hardware. Knowledge of TCP/IP, DNS, DHCP and SMTP. Leading Project and BAU activities related to Endpoint. Acting as a domain SME and escalation point for Endpoint related issues. Creating and Reviewing Standard Operating Procedures/ Run books to ensure a consistent Operating environment. Knowledge of Incident Management/Problem Management and ITIL framework. Working experience with ServiceNow. Introducing Continuous Improvement and Automation Initiatives. Strong interpersonal, written and oral communication skills. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven Analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. ISO Lead Implementer Certification/ITIL Certification would be an added advantage. Scripting Knowledge would be an added advantage. Show more Show less

This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Location(s): Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN Line Of Business: Technology Services Group(TSG) Job Category Engineering & Technology Experience Level: Experienced Hire Job Description Job Title: Senior Systems Engineer - Network - Loadbalancing Entity : MSS Line of Business/Department :TSG Location : Bangalore / Gurgaon Full Time / Part Time : Full Time Reporting to : VP Skills And Competencies 7+ years’ experience in global network support team Strong knowledge on Load Balancing / Application Delivery (F5 LTM/GTM/Enterprise Manager) Proficiency in writing and debugging F5 iRules. Strong understanding of application traffic flows and troubleshooting techniques. Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics). Knowledge of network security principles, SSL certificates, and encryption methodologies. Familiarity with other load balancers, firewalls, and web proxies is a plus. Familiarity with cloud-based load balancing solutions (AWS, Azure, GCP). Knowledge on Python, Ansible, Stackstorm is a plus Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery. Highly impactful problem-solving skills and attention to detail. Experience working with ITSM systems such as ServiceNow. Customer focused & solutions driven Participate in rotational weekend shifts OR on-call and provide after-hours support. Exceptional written and verbal communication skills. Education Proven hands-on network engineering experience F5 Certified BIG-IP Administrator (F5-CA) or higher certification is preferred CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools Responsibilities Configure and maintain F5 Load Balancers: Implement and manage F5 load balancers (LTM, GTM, ASM, APM modules), develop and implement profiles, rules, and policies to meet business requirements, and ensure uptime and reliability. Collaborate with network and engineering teams: Work together on load balancing infrastructure for cloud and data center environments. Network architecture analysis and implementation: Understand and apply network architecture principles. Daily administration of network load balancer environment: Oversee the daily operations and maintenance of the network load balancer environment. Monitor and analyze performance: Continuously monitor load balancer performance, analyze logs and performance data, and implement health checks and failover strategies to ensure high availability of applications. Troubleshoot and resolve issues: Address connectivity, traffic flow, and application performance issues involving F5 products. Proficiency in Switching: Knowledge of LACP, vPC, STP, VLAN, ARP, IP, etc. Network monitoring and alerting: Utilize tools like SolarWinds, Orion, Netflow, Grafana for monitoring and dashboarding. Troubleshoot data packet capture and analysis: Experienced in TCP/IP packet capture and analysis. Configure and install network devices and services: Set up routers, switches, firewalls, load balancers, VPN, QoS. Perform network maintenance and upgrades: Apply service packs, patches, hot fixes, and security configurations. Monitor system performance and reliability: Ensure system availability and reliability, monitor resource utilization, and plan capacity. Provide Level-2/3 support: Offer advanced support and troubleshooting to resolve issues. Configuration and change management: Work within established policies to ensure successful changes to the network infrastructure. Security tools and policies: Select and implement security tools, policies, and procedures in collaboration with the security team. Implement global risk controls: Apply security measures and best practices to manage risk. On-call rotation and after-hours support: Participate in on-call rotation, weekend changes, and provide after-hours support. Service recovery and mitigation: Lead service recovery from major incidents, identify root causes, and implement permanent solutions. Documentation: Develop and maintain documentation for application configurations, processes, and procedures including SoPs. About The Team The Technology Services Group (TSG) are seeking a highly skilled and motivated Juniper Network Support Engineer with a focus on BGP peering, routing/switching, MPLS, ISIS, and OSPF. As a key member of our global network support team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability. Show more Show less

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description About the team: Platform Labs tackles hard problems, de-risking strategic technical initiatives for engineering teams across the organization by creating functional proofs of concepts and providing support to integrate them into roadmaps for successful adoption. This team of Staff engineers works on projects in a variety of technical areas in the ServiceNow platform and engineering organization. Each project follows an approach where a problem is observed and researched, a hypothetical solution is proposed, experiments are built and tested, then analyzed, and iterated on. Platform Labs embraces emergent technologies while balancing the feasibility and constraints of operating at ServiceNow's scale. What You Get To Do In This Role The engineering role in Platform Labs provides the opportunity to research and learn. Staying abreast of new technologies or adopting tried and tested standards is part of the work. Justifying choices with thorough analysis and discussions is required Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 14+ years of programming experience Ability to learn and explore existing and new technologies with a data-driven mindset Experience with cloud native technologies, distributed systems, and platforms Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with JavaScript and the Web as a platform, reusability, and componentization Hands-on Coding, System Design, Implementation etc. Experience with UI frameworks like Angular, React or Vue is a plus. Experience working with relational databases including development, troubleshooting and performance optimization. Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 15+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization. Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team Product Security is Shifting Everywhere and holistically improving the maturity of the security program. The Secure Software Development Lifecycle (SSDL) team helps the organization measure and improve security activities. The team leads product threat modeling, helps to improve security behaviors, and manages a highly visible security champions program. The team is both highly technical and strategic. Role As a Senior Product Security Engineer on the ServiceNow SSDL team, you will collaborate with developers and software architects on highly technical solutions and help the organization build secure and resilient software. You will be threat modeling software products and services to identify potential risk and participate in architectural reviews of products in development. A key part of this position is to ensure the continued success of a large and growing security champions program. You will help mentor security champions and assist them in secure software design. As a Senior Product Security Engineer, you will help security champions be successful. What You Get To Do In This Role Work on a wide range of technologies Work on complex architectural and technical challenges Participate in threat modeling activities Mentor and collaborate with development teams to adopt secure coding practices Work on strategic and highly visible security activities across the organization Be an advocate for security and participate in a security champions program Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 4+ years of experience in software security (AppSec) 1+ years of experience in threat modeling software applications and services Proficient in threat modeling methodologies such as STRIDE or PASTA and their applied use in fast-moving, iterative development lifecycles In-depth knowledge of common web application vulnerabilities (OWASP Top 10) Developer-level proficiency in one or more languages - Python, Java, JavaScript, and Golang preferred Knowledge in authentication and authorization standards including OAuth, OIDC, SAML, JWT, and PASETO Knowledge of symmetric and asymmetric cryptography, digital signatures, PKI, TLS, and cryptographic hash functions Knowledge of cloud native technologies including containers, Kubernetes, and services provided by AWS, GCP, and Azure Knowledge of static analysis (SAST), dynamic analysis (DAST), and software composition analysis (SCA) security tools Knowledge of OWASP ASVS, SCVS, and related verification standards Ability to work collaboratively in a highly distributed team Ability to communicate technical concepts to business stakeholders A passion for security Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Role Overview The Mobile Application Support Analyst is responsible for monitoring, troubleshooting, and optimizing mobile applications developed using Ionic (Hybrid/Cross-platform) and Swift (iOS) . This role involves incident resolution, API troubleshooting, crash analysis, performance tuning, and security monitoring . The analyst will work in an Agile, DevOps-driven environment , supporting legacy modernization, stabilization, enhancements, and performance improvements for mission-critical Freight, Rail, and Logistics applications. Required Technical Skills 🔹 Mobile Platforms: iOS (Swift), Hybrid (Ionic, Capacitor, Cordova) 🔹 Backend & API Support: RESTful APIs, GraphQL, OAuth2, JWT, Firebase Authentication 🔹 Database: SQLite, Firebase Realtime Database, Core Data, NoSQL (MongoDB) 🔹 CI/CD Tools: Jenkins, Fastlane, GitHub Actions, GitLab CI/CD, Azure DevOps 🔹 Monitoring & Debugging: Firebase Crashlytics, Xcode Instruments, AppDynamics, Splunk, ELK Stack 🔹 Security & Compliance: GDPR, HIPAA, SOC 2, SSL/TLS, OAuth2, Biometric Authentication 🔹 Cloud Services: AWS Amplify, Azure Mobile Apps, Firebase, Google Cloud Functions Key Responsibilities 1️ ⃣ Mobile App Incident Management & Troubleshooting ✅ Provide Level 2/3 support for mobile applications, resolving crashes, UI/UX issues, and API failures. ✅ Diagnose application crashes, performance bottlenecks, and memory leaks in Ionic and Swift-based apps. ✅ Monitor logs and errors using Firebase Crashlytics, Sentry, AppDynamics, and New Relic. ✅ Work with ITIL-based Change, Incident, and Problem Management processes (JIRA, ServiceNow, BMC Remedy). ✅ Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes. 2️ ⃣ API & Backend Integration Support ✅ Troubleshoot RESTful and GraphQL API failures, ensuring smooth backend integration. ✅ Work on API authentication mechanisms such as OAuth, JWT, Firebase Authentication, Apple Sign-In. ✅ Debug network issues using Charles Proxy, Postman, and API Gateway Logs (AWS, Azure API Gateway, Kong, Apigee). 3️ ⃣ Mobile Performance Monitoring & Optimization ✅ Optimize CPU, memory, and battery consumption for mobile applications. ✅ Reduce app startup time, optimize rendering performance, and improve caching strategies. ✅ Work with profiling tools (Xcode Instruments, Chrome DevTools, Lighthouse) to analyze and optimize performance. ✅ Debug and fix slow response times, frozen screens, and UI glitches. 4️ ⃣ Crash Analysis & Log Monitoring ✅ Investigate application crashes using Firebase Crashlytics, Xcode Debugger, and Ionic Capacitor Logs. ✅ Monitor mobile app logs using Splunk, ELK Stack, or Azure Monitor. ✅ Handle failed transactions, missing push notifications, and data sync issues. 5️ ⃣ Security & Compliance Management ✅ Ensure mobile apps comply with GDPR, HIPAA, SOC 2, ISO 27001 security standards. ✅ Implement security best practices like SSL pinning, secure API calls, and biometric authentication (Face ID, Touch ID). ✅ Monitor user access and role-based authentication (RBAC, SAML, OAuth2, Firebase Auth, Azure AD). 6️ ⃣ CI/CD & Deployment Support ✅ Support CI/CD pipelines for mobile apps using Fastlane, Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps. ✅ Assist in managing App Store (iOS) and Google Play Store releases, including TestFlight testing and Firebase App Distribution. ✅ Debug and resolve failed builds, rejected submissions, and signing certificate issues. 7️ ⃣ Cloud & Push Notification Support ✅ Troubleshoot push notification failures using APNs (Apple Push Notification Service) and Firebase Cloud Messaging (FCM). ✅ Support cloud-based mobile services such as AWS Amplify, Azure Mobile Apps, Google Firebase. ✅ Handle real-time messaging issues, data synchronization problems, and offline mode inconsistencies. 8️ ⃣ Collaboration & Documentation ✅ Work in an Agile (Scrum/Kanban) environment to provide continuous support and improvements. ✅ Maintain troubleshooting guides, issue logs, and SOPs for mobile application support. 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Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Looking for professionals with deeper expertise in UI or Frontend development 10+ years of experience with any of the modern UI frameworks like Angular, React or Vue Passion for JavaScript and the Web as a platform, reusability, and componentization Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization. Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job title Senior Associate – End User Computing Line of Service- Business Services (IFS) About The Job Introduction to PwC Service Delivery Center PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills Job Overview The candidate would be part of the operations in the End User Computing space, thereby resolving queries and incidents and exceeding expectations of end users around support experience. Reporting structure & key relationships This Should Include Detail On Line Manager Number of reports (if applicable) Priority team relationships Key client relationships Line Manager: Senior Manager, End User Computing, PwC AC India Number of reports (if applicable): NA Priority team relationships: within local Technology org (collaboration with other towers e.g. ServiceDesk, Infrastructure & Network, Applications, Asset Management) as well as Global teams Key client relationships - NA Job Description Level of experience Education/qualifications Industry experience Technical capability Key personal attribute Any graduate with minimum 5 years of experience in IT Services industry with hands on experience in technical support roles. Activities To Be Performed Hands-On Experience on Wintel Technologies. Exposure to iOS is an advantage. Knowledge of Authentication/Single Sign-On concepts. Understanding of ISO standard Information Security practices and environment. Analytical skills and hands on experience on any application support. Proficient knowledge and experience with Desktop Hardware. Knowledge of TCP/IP, DNS, DHCP and SMTP. Leading Project and BAU activities related to Endpoint. Acting as a domain SME and escalation point for Endpoint related issues. Creating and Reviewing Standard Operating Procedures/ Run books to ensure a consistent Operating environment. Knowledge of Incident Management/Problem Management and ITIL framework. Working experience with ServiceNow. Introducing Continuous Improvement and Automation Initiatives. Strong interpersonal, written and oral communication skills. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven Analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. ISO Lead Implementer Certification/ITIL Certification would be an added advantage. Scripting Knowledge would be an added advantage. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a highly skilled and experienced Staff Product Manager with a focus on Cybersecurity to join our talented team. As the Staff Product Manager, you will play a pivotal role in shaping and driving the strategic vision for our cybersecurity product portfolio. You will collaborate closely with cross-functional teams, leveraging your expertise to deliver innovative solutions that address the ever-changing challenges in the cybersecurity landscape. What You Get To Do In This Role Lead the strategy, execution, and overall success of the SecOps product. Lead and facilitate engagement with customers and field teams in the planning of the product roadmap, as well as prioritize features based on their input. Effectively manage the roadmap, ensuring consensus and coordinating with a team of engineers and designers to deliver high-quality user experiences on schedule. Generate compelling, market-validated use cases and spearhead ideation sessions. Clearly articulate the value proposition at various levels, tailoring the message for different audience types such as customers, partners, decision-makers, business professionals, sales teams, and industry analysts. Drive product launch activities in collaboration with product, field, and marketing teams across ServiceNow. Maintain a proactive research stance, staying abreast of changes in market needs and the competitive landscape to influence product direction and provide support to the sales organization. Establish measurable business and technical metrics, defining success criteria for your product, and actively monitor progress against the set roadmap to achieve these objectives. Serve as the voice of the customer, offering a valuable business perspective on the product's value proposition. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 8+ years of overall experience and 5+ years in Product Management Experience with enterprise software, services and business models – including direct interaction with customers and partners. Experience developing customer-centric product strategy and aligning that with long-term company growth objectives. Strong prioritisation skills and the discipline to focus on high impact activities Excellent analytical, collaboration, verbal, and written skills. Capable of influencing, interacting, and collaborating with senior business leaders as well as technical and design teams. Solid project management skills with the ability to work in a fast-paced, team environment and provide consistent, high-quality output on several concurrent projects Self-motivated and team-oriented; able to work autonomously and effectively as part of a geographically dispersed team. Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers Desired Skills Familiarity with agile development methodologies. Proven experience as a Product Manager, with a focus on cybersecurity products. Strong understanding of cybersecurity concepts, threat landscapes, and industry best practices. Working knowledge of modern development platforms and languages – Java, JavaScript, relational databases and SQL, AJAX, JSON, XML, SOAP, REST, and associated frameworks Experience building SaaS products and API Integrations. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Generate and evaluate synthetic data tailored to improve the robustness, performance, and safety of machine learning models, particularly large language models (LLMs). Train and fine-tune models using curated datasets, optimizing for performance, reliability, and scalability. Design and implement evaluation metrics to rigorously measure and monitor model quality, safety, and effectiveness. Conduct experiments to validate model behavior and improve generalization across diverse use cases. Collaborate with engineering and research teams to identify risks and recommend AI safety mitigation strategies. Participate in the development, deployment, and continuous improvement of end-to-end AI solutions. Contribute to architectural and technology decisions related to AI infrastructure, frameworks, and tooling. Promote modern engineering practices including continuous integration, continuous delivery, and containerized workflows. Qualifications Key qualifications: 5+ years of experience in machine learning, deep learning, and AI systems. Proficiency in Python and frameworks like PyTorch, TensorFlow, and NumPy. Experience in synthetic data generation, model training, and evaluation in real-world environments. Solid understanding of LLM fine-tuning, prompting, and robustness techniques. Knowledge of AI safety principles and experience identifying and mitigating model risks. Hands-on experience deploying and optimizing models using platforms such as Triton Inference Server. Familiarity with CI/CD, automated testing, and container orchestration tools like Docker and Kubernetes. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Show more Show less

Role: Service Management Business Analyst Location: Kharadi Pune Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living! We're looking for a skilled Service Management Business Analyst to join our customer experience team. You'll partner with collaborators and project teams to implement new ServiceNow/Service HUB functionality, focusing on efficient and cost-effective service onboarding. You'll drive service accessibility, continuous improvement, and self-help solutions while ensuring ServiceNow aligns with global processes and operational efficiencies. As a liaison between business and technical teams, you'll ensure requirements are well documented and aligned with strategic objectives. This role offers broad exposure, collaborating with HR, Finance, IT, Sales, MDM, and T&E, deepening your technical and business knowledge What will you be doing? Understand and analyze business needs: Develop a comprehensive understanding of customer business needs, ensuring that these requirements are accurately captured and aligned with organizational objectives. Define and Document Business Requirements: Translate business requirements into systematic user stories, ensuring clarity and detailed documentation of elicited requirements to guide the development process. Coordinate System Enhancements: Manage system enhancements throughout their lifecycle, including gathering requirements, coordinating demonstrations, overseeing testing, and supporting deployment. Provide ongoing support to development teams, ensuring that functional requirements are well understood. Ownership of Functionalities: Take full responsibility for the business side of implemented functionalities, ensuring they meet customer needs and align with business objectives. Stakeholder Communication: Maintain clear and proactive communication with customers regarding the implementation status and upcoming requirements, ensuring transparency and alignment. Facilitate Partner Meetings: Lead and facilitate meetings with partners, driving productive discussions to gather insights and confirm requirements. Implement Best Practices: Establish and implement industry-standard standard processes for business analysis, ensuring efficiency and consistency in all processes. Functional Testing Support: Participate in functional testing, ensuring that developed solutions meet business requirements and quality standards. Identify Process Improvements: Analyse existing processes to identify areas for improvement, providing recommendations for solutions that detail the advantages, disadvantages, and associated risks. Lead and manage initiatives aimed at continuous improvement, focusing on reducing costs and enhancing the customer experience. Collaboration with Application Support Teams: Work closely with application support teams and key customers to define requirements, offer support, and provide standard process guidance throughout the solution lifecycle. Documentation Development: Create key documentation such as presentations, workshop agendas, gap analysis reports, process flow diagrams, and roles/responsibilities, ensuring clarity and alignment across teams. Support Project Management Framework: Contribute to the successful delivery of projects within the broader Customer Experience strategy and initiatives, working within the project management framework to ensure timely and effective execution. What will you need to be successful? Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field. Master's degree preferred or equivalent experience. Should have a minimum of 3-5 years of relevant experience as a Business Analyst within a Service Management portfolio. Hands-on experience with the ServiceNow platform, including a solid understanding of its functionalities and applications within service management. Proven expertise in business analysis processes and methodologies, including data exploration and translating business needs into actionable solutions. Solid understanding of the Service Management lifecycle and process optimization (ITIL certification a plus). Cross-Systems Understanding: Knowledge of inter-relationships between systems within global business processes. Communication: Excellent verbal and written communication skills in English. Process Improvement: demonstrated ability to define, re-engineer, and improve business processes for enhanced efficiency, effectiveness, and customer satisfaction. Agile Project Delivery: Experience managing and contributing to Agile projects, ensuring efficient and on-time delivery within scope. Customer Management: Proficiency in working directly with business customers and service owners to gather requirements and ensure alignment with business goals. Service Management Tools: Experience with Service Management toolsets and portals, with specific knowledge of ServiceNow highly desirable. Business Process Understanding: Comprehensive understanding of end-to-end business processes, with the ability to analyze and optimize them. Budget Management: Experience working within allocated budgets and managing project forecasts. Analytical Thinking: Strong analytical skills, including the ability to analyze complex systems, identify issues, propose data-driven solutions, evaluate information from various sources, resolve conflicts, and translate high-level information into actionable insights. You Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/). Other reasons why you will love it here! Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents/Parents in Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave. Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances. Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer. Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview In this vital role you will be responsible for the development and implementation of our data strategy. The ideal candidate possesses a strong blend of technical expertise and data-driven problem-solving skills. As a Data Engineer, you will play a crucial role in building, and optimizing our data pipelines and platforms in a SAFE Agile product team. Chip in to the design, development, and implementation of data pipelines, ETL/ELT processes, and data integration solutions. Deliver for data pipeline projects from development to deployment, managing, timelines, and risks. Ensure data quality and integrity through meticulous testing and monitoring. Leverage cloud platforms (AWS, Databricks) to build scalable and efficient data solutions. Work closely with product team, and key collaborators to understand data requirements. Enforce to data engineering industry standards and standards. Experience developing in an Agile development environment, and comfortable with Agile terminology and ceremonies. Familiarity with code versioning using GIT and code migration tools. Familiarity with JIRA. Stay up to date with the latest data technologies and trends What we expect of you Basic Qualifications: Doctorate degree OR Master’s degree and 4 to 6 years of Information Systems experience OR Bachelor’s degree and 6 to 8 years of Information Systems experience OR Diploma and 10 to 12 years of Information Systems experience. Demonstrated hands-on experience with cloud platforms (AWS, Azure, GCP) Proficiency in Python, PySpark, SQL. Development knowledge in Databricks. Good analytical and problem-solving skills to address sophisticated data challenges. Preferred Qualifications: Experienced with data modeling Experienced working with ETL orchestration technologies Experienced with software engineering best-practices, including but not limited to version control (Git, Subversion, etc.), CI/CD (Jenkins, Maven etc.), automated unit testing, and DevOps Familiarity with SQL/NOSQL database Soft Skills: Skilled in breaking down problems, documenting problem statements, and estimating efforts. Effective communication and interpersonal skills to collaborate with multi-functional teams. Excellent analytical and problem solving skills. Strong verbal and written communication skills Ability to work successfully with global teams High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Job Title: ServiceNow SAM Integration Lead About the Team: The Software Asset Management team is part of Digital Strategy and Operations department within Sanofi. Our mission is to ensure software assets are governed and monitored throughout their lifecycle within our organization to ensure proper governance, optimize investments, maintain compliance with licensing agreements, and enhance security across all business units globally. The SAM team operates globally, covering all Sanofi business units (R&D, industrial, commercial, support functions) across all geographies, with strong partnerships with Procurement, Legal, and IT teams. We have successfully implemented ServiceNow SAM Pro module to monitor software license compliance for key vendors. We are now expanding to manage the complete software asset lifecycle by integrating SAM Pro with other ServiceNow modules and external solutions (e.g., SCCM). We are looking for a skilled ServiceNow SAM integration expert to join our team. You will be responsible for leading this ServiceNow SAM integration project. Main responsibilities: Lead the ServiceNow integration project to manage the full lifecycle of software assets Collaborate with the ServiceNow CoE team to design and implement integrations between SAM Pro and other ServiceNow modules Define and implement processes for software request, approval, deployment, monitoring, and retirement Configure and customize ServiceNow SAM Pro to meet Sanofi's specific requirements Develop integration solutions with external systems (SCCM, etc.) as required Create dashboards and reports to provide visibility into software assets Train and support users on the new processes and tools Ensure data quality and integrity across the integrated platform Document processes and technical solutions About you Experience : 5+ years of experience on ITAM/SAM and more specifically in deploying and integrating ServiceNow SAM Pro with other ServiceNow modules to manage full lifecycle of software assets Soft skills : Strong project leadership capabilities, Excellent communication and interpersonal skills with ability to work across global teams Analytical mindset with attention to detail and data accuracy Pragmatic, results-oriented approach to problem-solving Ability to translate technical concepts to business stakeholders Self-motivated with ability to work independently and as part of a team Technical skills : Strong expertise in ServiceNow platform, particularly SAM Pro module Experience integrating ServiceNow modules (e.g. CMDB, ITAM, ITSM, CSD, HR) to manage software assets lifecycle Experience with software discovery tools and integration methods Proficiency in Agile project management methodologies Experience with JIRA is a plus Education : Bachelor's degree in computer science, information technology or related field (MBA in IT Governance/MIS a plus) 5-8 years professional working experience in Information Technology 5+ years of relevant experience implementing and integrating ServiceNow SAM Pro Languages : Fluent English (written and verbal) Travel requirements : Occasional short-term international travel (approximately 1%) Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. Pursue Progress . Discover Extraordinary . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers ServiceNow platform. 5+ years experience implementing, configuring, and customizing ServiceNow 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.) Detailed knowledge of ITIL methodologies, IT architecture, JavaScript and web software design principals Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) Detailed knowledge of relational databases Directory service integration experience (Active Directory, LDAP, etc.) Detailed knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) Detailed knowledge of Web Services integrations (SOAP, REST)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant - ServiceNow adoption for Applications A Technical Project Manager for ServiceNow adoption of applications oversees the execution and delivery of ServiceNow projects, ensuring they're completed on time, and meet business objectives. Responsibilities Project Planning: Define project requirements, set objectives, and develop detailed project plans to guide execution. Team Management: Lead cross-functional teams, facilitate communication and collaboration, and ensure team members have necessary skills and training. Risk Management: Identify, assess, and mitigate risks to maintain project continuity and success. Progress Reporting: Provide regular project status updates to stakeholders. Solution Implementation: Oversee the implementation of ServiceNow solutions, ensuring they meet business requirements Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree in a technical or business-related field, such as Computer Science or Business Administration. Good years of experience in IT project management. Project Management Professional (PMP) certification or Certified ScrumMaster (CSM) preferred Go getter mentality and a great communicator Preferred Qualifications/ Skills Technical Expertise: In-depth knowledge of ServiceNow platform, and integration. Project Management: Proficiency in project management methodologies, tools, and best practices. Leadership: Strong leadership and communication skills to inspire and guide teams. Analytical Thinking: Ability to analyze situations, identify potential issues, and devise effective solutions. Agile Methodologies: Familiarity with Agile frameworks, practices, and tools. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 13, 2025, 11:26:00 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Job Description: The ServiceNow Technical Architect role is one of the core components in all our engagements. The ideal candidate has a proven track record in architectural advisory and provides business and architecture consulting services to clients. Responsibilities: Act as trusted advisor for the customer. Defines the roadmap with the project manager and the client. Understands the customer business needs and the implications to a project. Communicate with customer stakeholders and management to build trust. Socialise with customer parties to be able to arbitrate in escalations and difficult situations. Ensure overall solution consistency. Give recommendations on implementation priorities. Provide project plan input and align on project streams. Collect out of scope requirements and help defining the future planning for those Build high level designs for complex matters and align with work stream leads. Create system abstractions to comprehend the bigger picture. Direct and serve as a mentor to less experienced staff. Provide business and technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements. Effectively document and communicate business process requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows Acts within technology and business groups by building and/or re-engineering technical and business processes and tools for greater efficiencies with significant impact to the business. Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements. Provide guidance to less experienced personnel. Support in presales estimations, customer demos and meetings. Assists sales staff in qualifying leads and generating proposals. Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise. Required Qualifications: Bachelor's degree or equivalent combination of education and experience Bachelor's degree in a related field preferred Possesses deep technical knowledge of subject matters and/or software development. 5+ of experience in enterprise grade projects or service management and environments Knowledge of industry trends and technology to drive organizational change at our customers. Designing user experience workflows 7 or more years of experience with ServiceNow Experience on ServiceNow ITOM Implementation including Discovery, Event and Service Mapping Projects. Experience on ServiceNow Software Asset Management Experience on ServiceNow Hardware Asset Management Experience on IT Service management. Experience on HRSD, SPM, CSM, FSM & GRC. ServiceNow CSA certification plus at least two further ServiceNow mainline certifications (like any CIS, CAD, CMA, CTA preferred) Fluent in English Desired Qualifications: 7 or more years of consulting experience with architecture, business analysis, design, and redesign Experience working with techniques and approaches for software and system architecture and design, for business process design and for test planning and execution. Good workflow analysis and business process integration skills. Good experience in designing UI builder, create flow designers Scripting experience in JavaScript, Jelly and HTML Knowledge of the complete ServiceNow Platform and Workflow solution Custom Integration using SOAP and REST Soft Skills: Excellent verbal, written, and interpersonal communication skills. Passion for digitization Result-driven and customer centric Interacts with confidence and ease when interacting with multiple levels of management (client and company); uses complex strategies like indirect influence to build consensus and support. Ability to multi-task and work on several accounts simultaneously Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment. Ability to take on a high level of responsibility, initiative, and accountability. Stimulated to manage competing priorities in a complex environment. Ambitious in designing creative business solutions. Capability to convey a strong presence, professional image, and deal confidently with complex business problems. Self-starter with the ability to assume leadership and work without direct supervision. Willingness to travel Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Description Brief Job Overview We are seeking a highly skilled and experienced Network Engineer with a minimum of 5-7 years in enterprise networking environments. The ideal candidate will have hands-on expertise with Cisco switches, Routers, Wireless LAN Controllers (WLC), Access Points, firewalls and a solid understanding of network technologies. Familiarity with SD-WAN, Zscaler, Carbon Black Defense (CB Defense), Cisco DNA Center (DNAC), and Cisco Unified Communications Manager (CUCM) is essential. This role involves providing hands-on, on-site support across 3 USP locations in Hyderabad, working closely with local teams and coordinating with stakeholders across various USP departments and organizational levels. The candidate should be proactive, highly collaborative, and capable of independently driving tasks to resolution while maintaining strong communication and documentation practices. How will YOU create impact here at USP? In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments. The Network Engineer has the following responsibilities: Support network infrastructure by performing troubleshooting, monitoring, and resolving connectivity issues. Maintain enterprise network infrastructure including LAN, WAN, WLAN, and security components. Configure and manage Cisco routers, switches, WLCs, and access points. Manage Cisco CUCM (Call Manager) for unified communications. Administer and optimize Cisco DNA Center for network automation and assurance. Maintain SD-WAN solutions for branch and remote site connectivity. Configure and troubleshoot Cisco Firepower firewalls. Support remote access VPN solutions and secure connectivity for remote users. Monitor and manage Internet Leased Lines, ensuring optimal network connectivity. Raise and manage TAC cases with Cisco or AMC vendors for any network-related issues, including performance, configuration, or hardware failures. Perform IOS and software upgrades on network and collaboration infrastructure to ensure stability, performance, and security compliance. knowledge of routing protocols (EIGRP, OSPF, BGP) and switching technologies (STP, VLANs, EtherChannel). Manage incidents, service requests, and problem tickets using ServiceNow, adhering to SLA timelines. Raise and manage Change Requests, ensuring proper documentation, risk analysis, and impact assessment. Represent changes in CAB meetings to seek approvals and communicate implementation plans. Work on project tasks and help deliver them on time Collaborate with cross-functional teams to support IT infrastructure projects. Maintain documentation and diagrams of network architecture and configurations. Who is USP Looking For? The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience: Bachelor’s degree in computer science, Information Technology, or a related field. 5-7 years of experience in network engineering within enterprise environments. Proficient with Cisco switching, routing, wireless, and firewall platforms. Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, etc.). Experience with CUCM, Cisco DNA Center, SD-WAN, WLC, and Access Points. Knowledge of VPN technologies, remote access solutions, and firewall configuration. Skilled in using network monitoring and troubleshooting tools. Excellent communication, analytical, and problem-solving skills. Additional Desired Preferences Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration. CCNA / CCNP or equivalent certifications are preferred. ITIL Foundation certification is an added advantage. Supervisory Responsibilities If yes, what is the number of direct reports and their titles? No Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide. At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

We are seeking a highly capable Azure Engineer with a strong software development background and deep expertise in Cloud Back-End (BE) baseline architecture . This role is ideal for someone who can design, build, and manage scalable, secure, and high-performing back-end services in Microsoft Azure. The ideal candidate will have hands-on experience with cloud-native application development, microservices architecture, and infrastructure automation. Key Responsibilities: Design and develop back-end cloud services using Azure-native technologies (App Services, Functions, API Management, Service Bus, Event Grid, etc.). Implement scalable and secure cloud architectures aligned with Azure well-architected framework. Build APIs and microservices leveraging .NET or Node.js or Python, or similar technologies. Ensure cloud back-end performance, reliability, and monitoring using Azure Monitor, App Insights, and Log Analytics. Collaborate with DevOps, security, and front-end teams to ensure seamless integration and CI/CD automation. Define and enforce coding standards, version control, and deployment strategies. Implement and maintain cloud governance, cost optimization, and security best practices. Provide support and troubleshooting for production issues in Azure environments. Required Skills& Experience: 5+ years of professional experience in software development and cloud engineering. Strong development skills in .NET Core or C# or Python or Node.js or Java. Deep expertise in Azure services relevant to back-end architecture (Functions, Key Vault, API Management, Cosmos DB, Azure SQL, etc.) Strong understanding of microservices architecture, containerization (Docker), and Kubernetes(AKS). Hands-on experience with Azure DevOps, GitHub Actions, or similar CI/CD tools. Solid grasp of Azure identity and access management, including RBAC and Managed Identities. Experience with unit testing, integration testing, and automated deployments. About Loginsoft: For over 20 years, leading companies in Telecom, Cybersecurity, Healthcare, Banking, New Media, and more have come to rely on Loginsoft as a trusted resource for technology talent. From startups, to product and enterprises rely on our services. Whether Onsite, Offsite, or Offshore, we deliver. With a track record of successful partnerships with leading technology companies globally, and specifically in the past 6 years with Cybersecurity product companies, Loginsoft offers a comprehensive range of security offerings, including Software Supply Chain, Vulnerability Management, Threat Intelligence, Cloud Security, Cybersecurity Platform Integrations, creating content packs for Cloud SIEM, Logs onboarding and more. Our commitment to innovation and expertise has positioned us as a trusted player in the cybersecurity space. Loginsoft continues to provide traditional IT services which include Software development & Support, QA automation, Data Science& AI, etc. Expertise in Integrations with Threat Intelligence and Security Products: Built more than 200+ integrations with leading TIP, SIEM, SOAR, and Ticketing Platforms such as Cortex XSOAR, Anomali, ThreatQ, Splunk, IBM QRadar& Resilient, Microsoft Azure Sentinel, ServiceNow, Swimlane, Siemplify, MISP, Maltego, Cryptocurrency Digital Exchange Platforms, CISCO, Datadog, Symantec, Carbonblack, F5, Fortinet, and so on. Loginsoft is a partner with industry leading technology vendors Palo Alto, Splunk, Elastic, IBM Security, etc. In addition, Loginsoft offers Research as a service: We're more than just experts in cybersecurity; we're your accredited in-house research team focused on unraveling the complexities of cybersecurity and future technologies. From Application Security to Threat Research, our seasoned professionals have cultivated expertise in every facet of the field. We've earned the trust of over 20 security platform companies, who count on our research and analysis to strengthen their cybersecurity solutions. Job Overview Hyderabad, India 5+ Years Exp Full-Time Position

We are looking for a highly skilled DevOps Engineer with hands-on experience managing and deploying Azure Policies in multi-tenant environments. The ideal candidate will have a deep understanding of Azure governance, compliance, and infrastructure automation to help enforce organizational standards and ensure secure, compliant Azure deployments. Key Responsibilities: Design, deploy, and manage Azure Policies, Initiatives, and Blueprints across multiple Azure tenants . Collaborate with Cloud Security, Networking, and Application teams to enforce security, cost, and operational policies. Automate policy compliance monitoring and remediation using Azure Policy, Azure Monitor, and Log Analytics. Integrate policy deployment with CI/CD pipelines using tools like Azure DevOps, GitHub Actions, or Jenkins. Provide governance recommendations and ensure alignment with Azure Well-Architected Framework. Troubleshoot policy conflicts, evaluate policy impact, and support ongoing improvements to the cloud governance model. Maintain documentation and change management for policy lifecycle. Required Skills& Experience: 5+ years of experience in a DevOps Engineering Strong hands-on experience with Azure Tenant environments Hands on Azure Policy, Management Groups, Subscriptions. Solid understanding of Azure governance, security best practices, and policy compliance. Familiarity with CI/CD pipelines and tools (Azure DevOps, GitHub Actions, etc.). Experience working in enterprise Azure environments with multiple tenants/subscriptions. About Loginsoft: For over 20 years, leading companies in Telecom, Cybersecurity, Healthcare, Banking, New Media, and more have come to rely on Loginsoft as a trusted resource for technology talent. From startups, to product and enterprises rely on our services. Whether Onsite, Offsite, or Offshore, we deliver. With a track record of successful partnerships with leading technology companies globally, and specifically in the past 6 years with Cybersecurity product companies, Loginsoft offers a comprehensive range of security offerings, including Software Supply Chain, Vulnerability Management, Threat Intelligence, Cloud Security, Cybersecurity Platform Integrations, creating content packs for Cloud SIEM, Logs onboarding and more. Our commitment to innovation and expertise has positioned us as a trusted player in the cybersecurity space. Loginsoft continues to provide traditional IT services which include Software development & Support, QA automation, Data Science& AI, etc. Expertise in Integrations with Threat Intelligence and Security Products: Built more than 200+ integrations with leading TIP, SIEM, SOAR, and Ticketing Platforms such as Cortex XSOAR, Anomali, ThreatQ, Splunk, IBM QRadar& Resilient, Microsoft Azure Sentinel, ServiceNow, Swimlane, Siemplify, MISP, Maltego, Cryptocurrency Digital Exchange Platforms, CISCO, Datadog, Symantec, Carbonblack, F5, Fortinet, and so on. Loginsoft is a partner with industry leading technology vendors Palo Alto, Splunk, Elastic, IBM Security, etc. In addition, Loginsoft offers Research as a service: We're more than just experts in cybersecurity; we're your accredited in-house research team focused on unraveling the complexities of cybersecurity and future technologies. From Application Security to Threat Research, our seasoned professionals have cultivated expertise in every facet of the field. We've earned the trust of over 20 security platform companies, who count on our research and analysis to strengthen their cybersecurity solutions. Job Overview Hyderabad, India 5+ Years Exp Full-Time Position

We are seeking a highly skilled and motivated Cloud Security Engineer with a strong background in security research, operations, and assurance, along with cloud architecture expertise. The role involves implementing security controls, conducting in-depth assessments of cloud services, and identifying secure configurations and misconfigurations across enterprise cloud environments. You will work closely with development, DevOps, and security teams to ensure that cloud infrastructure meets industry and organizational security standards. Key Responsibilities: Implement cloud-native and third-party security controls across AWS, Azure, and/or GCP environments. Conduct detailed security assessments of cloud services (IaaS, PaaS, SaaS) to ensure compliance with internal policies and industry frameworks. Identify and remediate secure misconfigurations and vulnerabilities using automated scanning and manual inspection techniques. Collaborate with cloud architects and security engineers to design and recommend secure infrastructure patterns. Stay updated with evolving cloud threats and vulnerabilities, and contribute to threat modeling and risk assessments. Develop scripts and tools to automate security monitoring and compliance validation. Document findings, remediation guidance, and contribute to security standards development. Required Skill Set: Technical Expertise: Strong knowledge of cloud platforms: AWS, Azure, or GCP Hands-on experience with CSPM (Cloud Security Posture Management) tools and cloud-native security services Deep understanding of IAM, encryption, network security, and data protection within cloud environments Experience with CI/CD security integration and DevSecOps practices Familiarity with security standards such as CIS Benchmarks, NIST, ISO 27001 Security Domains: Security Research: Ability to evaluate and analyze security trends, tools, and techniques Security Operations: Incident detection, log analysis, SIEM tools, and response processes Security Assurance: Risk assessments, compliance audits, and policy enforcement Cloud Architecture: Knowledge of secure cloud design patterns and service integrations Tools & Languages: Tools: Prisma Cloud, Wiz, AWS Security Hub, Azure Defender, GCP Security Command Center Scripting: Python Soft Skills: Strong analytical and problem-solving abilities Excellent verbal and written communication skills Team player with cross-functional collaboration experience Ability to manage priorities in a fast-paced environment About Loginsoft: For over 20 years, leading companies in Telecom, Cybersecurity, Healthcare, Banking, New Media, and more have come to rely on Loginsoft as a trusted resource for technology talent. From startups, to product and enterprises rely on our services. Whether Onsite, Offsite, or Offshore, we deliver. With a track record of successful partnerships with leading technology companies globally, and specifically in the past 6 years with Cybersecurity product companies, Loginsoft offers a comprehensive range of security offerings, including Software Supply Chain, Vulnerability Management, Threat Intelligence, Cloud Security, Cybersecurity Platform Integrations, creating content packs for Cloud SIEM, Logs onboarding and more. Our commitment to innovation and expertise has positioned us as a trusted player in the cybersecurity space. Loginsoft continues to provide traditional IT services which include Software development & Support, QA automation, Data Science& AI, etc. Expertise in Integrations with Threat Intelligence and Security Products: Built more than 200+ integrations with leading TIP, SIEM, SOAR, and Ticketing Platforms such as Cortex XSOAR, Anomali, ThreatQ, Splunk, IBM QRadar& Resilient, Microsoft Azure Sentinel, ServiceNow, Swimlane, Siemplify, MISP, Maltego, Cryptocurrency Digital Exchange Platforms, CISCO, Datadog, Symantec, Carbonblack, F5, Fortinet, and so on. Loginsoft is a partner with industry leading technology vendors Palo Alto, Splunk, Elastic, IBM Security, etc. In addition, Loginsoft offers Research as a service: We're more than just experts in cybersecurity; we're your accredited in-house research team focused on unraveling the complexities of cybersecurity and future technologies. From Application Security to Threat Research, our seasoned professionals have cultivated expertise in every facet of the field. We've earned the trust of over 20 security platform companies, who count on our research and analysis to strengthen their cybersecurity solutions. Job Overview Hyderabad, India 10+ Years Exp Full-Time Position