12832 Servicenow Jobs - Page 29

Company Description Cloudologic is a prominent cloud consulting and IT service provider based in Singapore and deeply rooted in India. The company specializes in cloud operations, cyber security, and managed services, with a focus on delivering high-quality services to clients worldwide. Cloudologic's strategic presence in tech-driven nations synergizes expertise and innovation to establish a dependable and valued partner. Job Summary: This is a full time hybrid role for a Service Delivery Manager - SAP at Cloudologic. We are seeking a dynamic and experienced Service Delivery Manager (SDM) with strong expertise in SAP environments to oversee and manage the delivery of IT services and solutions to our clients or internal business units. The ideal candidate will act as a bridge between business operations, technical teams, and clients to ensure seamless delivery and continuous improvement of SAP-related services. Key Responsibilities: Own end-to-end service delivery for SAP and related IT services, ensuring SLAs, KPIs, and performance standards are met. Coordinate with internal SAP functional/technical teams and external vendors to manage issue resolution, enhancements, and service requests. Act as the primary point of contact for SAP service-related escalations and problem management. Ensure successful incident, change, and problem management processes related to SAP systems. Drive regular service review meetings with stakeholders and provide performance reports. Collaborate with SAP project managers for service transition, knowledge transfer, and operational readiness. Identify areas for process optimization and work toward continuous service improvement. Support compliance with IT governance, audit, and security requirements, especially around SAP systems. Maintain up-to-date documentation for service processes, runbooks, and escalation paths. Provide leadership and mentoring to support teams involved in SAP service delivery. Required Skills & Experience: 8+ years of experience in IT service delivery, with at least 3–5 years working in SAP environments (SAP ECC, S/4HANA, SAP BASIS, etc.). Strong understanding of SAP modules (e.g., FI, MM, SD, HR) and integration points. Experience managing cross-functional teams and third-party vendors in a support/service capacity. Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy). Excellent communication, stakeholder management, and conflict-resolution skills. Strong analytical mindset with attention to detail in service reporting and SLA tracking. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: ITIL Foundation or Practitioner certification. SAP certification (e.g., SAP BASIS, SAP Functional Modules, or SAP S/4HANA). Project management experience or certification (PMP, PRINCE2) is a plus.

Job Title: M365 L2 Technical Support Engineer Experience Required: 8+ Years Location: Trivandrum Contract Duration: Short Term Work Time: 06:30 PM to 03:30 AM IST Job Description We are seeking an experienced and customer-focused M365 L2/L3 Technical Support Engineer to join our IT support team. The ideal candidate will handle Tier-2 and Tier-3 support for Microsoft 365-related issues, including email, access management, Exchange administration, Teams administration, SharePoint and OneDrive administration, IAM, Entra ID synchronization, DLP, SSO-MFA, access control, and Intune device policy troubleshooting. This role requires availability for 24x7 on-call support to ensure prompt resolution of critical incidents. Key Responsibilities Microsoft 365 Support & Administration Provide Tier-2 and Tier-3 support for Exchange Online, Teams, SharePoint Online, and OneDrive for Business. Manage user accounts, mailboxes, licenses, and groups in Microsoft 365 and Entra ID (Azure AD). Troubleshoot mail flow, sync errors, Teams/SharePoint permissions, and OneDrive issues. Monitor M365 service health and respond to incidents to minimize disruptions. Identity & Access Management (IAM) Manage authentication and authorization via Microsoft Entra ID and Azure AD. Troubleshoot login issues, account lockouts, MFA problems, and enforce conditional access policies. Implement and support SSO, MFA, and access control measures. Maintain Entra ID synchronization with on-premises AD using Azure AD Connect. Security & Compliance Implement and manage M365 security features such as DLP, retention policies, and compliance configurations. Configure Microsoft Intune for endpoint enrollment, compliance, and policy enforcement. Monitor and improve Microsoft Secure Score and ensure alignment with corporate security policies. Licensing, Reporting & CSP Coordination Collaborate with CSP partners for license allocation, monitoring, and audits. Identify license optimization opportunities and assist with benefit utilization. Generate usage and adoption reports to support strategic decisions. Incident, Request & Change Management Resolve user-reported incidents and requests within SLA targets. Perform root cause analysis and implement preventive measures. Collaborate with L1 support, internal IT, and Microsoft Premier Support for escalations. Follow ITIL-compliant processes for change management. Operational Excellence & Continuous Improvement Maintain documentation of SOPs and troubleshooting steps. Recommend automation and service enhancements. Contribute to continuous service improvement and knowledge sharing. Availability & Support Coverage Participate in a 24x7 on-call rotational model, including weekends and holidays. Provide extended support during major incidents or significant rollouts. Primary Skills Microsoft 365 Administration (Exchange Online, Teams, SharePoint Online, OneDrive) Microsoft Entra ID (Azure AD), Azure AD Connect, Conditional Access, MFA, SSO Microsoft Intune, Mobile Device Management, Device Lifecycle Management Microsoft 365 Defender Suite, Microsoft Purview, Data Loss Prevention, Secure Score PowerShell scripting for Microsoft 365 and Azure AD ITIL-based Incident, Request, and Change Management Effective communication, analytical problem-solving, and documentation skills 24x7 support readiness and rotational shift adaptability Secondary Skills PowerShell, Microsoft Graph API, Graph Explorer ServiceNow, Freshservice, Jira Service Management Microsoft 365 Defender Portal, Secure Score Portal, Compliance Portal Basic Azure Monitor and Log Analytics Microsoft Teams Admin Center, Viva Insights, Microsoft Forms & Planner Audit Logs, Compliance Reports, Usage Reports Educational Qualifications Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). Certifications (Required/Preferred): MS-102: Microsoft 365 Administrator SC-300: Microsoft Identity and Access Administrator MD-102: Endpoint Administrator SC-900: Microsoft Security, Compliance, and Identity Fundamentals AZ-104 (optional): Microsoft Azure Administrator

Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0125-0381 Employment Type: Full Time Position Description: Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: Lead Analyst - Python Developer with SQL Position: Lead Analyst - Python Developer with SQL Experience: 5 to 10 Years Category: Software Development/Engineering Job Location: Bangalore Shift Timings: 9:00 AM to 6:00 PM Mode of Work: Hybrid (3 Days WFO) Position ID: J0125-0381 Your future duties and responsibilities: Must have skills/tool knowledge: SQL Python Rest Api Ansible playbook Linux XML JSON CI/CD (Jenkins / Azure DevOps) GIT/ TFS / Azure DevOps (Code repository) Ticketing systems (Jira, ServiceNow etc.) Good to have: IIS PowerShell Windows server maintenance Required qualifications to be successful in this role: Education Required: Bachelor's Degree in a relevant discipline or similar life skills and acquired experience. Skills: Java JAXB Python What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Requisition ID: 286291 Relocation Authorized: None Telework Type: Part-Time Telework Work Location: New Delhi Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. Job Summary: The ServiceNow Business Analyst will participate in capturing and validating business processes, analyzing stakeholder requirements, and project planning. Major Responsibilities: Form a partnership with the business stakeholders to deeply understand their processes. Collect, review, analyze, and manage business, user and system requirements from internal stakeholders to create clear, concise, and correct user stories. Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.) Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate. Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables – process flows, test cases, etc. to meet development and stakeholder needs. Provide project management support using accepted project management processes, tools, and techniques. Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments. Contribute in a collaborative way to the team with information-sharing and cooperation. Education and Experience Requirements: BASIC QUALIFICATIONS: Post-secondary degree or diploma in Commerce / Business Administration, Applied/Computer Science, Engineering, or another related equivalent. Fluent in ServiceNow or Service Management technology Strong knowledge of project and software development methodologies / techniques Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures Strong process flow and diagramming skills (Visio application) Solid presentation, facilitation, interview, and workshop skills PREFERRED JOB KNOWLEDGE/QUALIFICATIONS: We look for the following attributes in our successful candidates: The ability to work on multiple projects at the same time and under tight deadlines. The ability to navigate ambiguity, overcome confusion, and simplify complex situation. Experience creating and delivery of training materials. Experience with testing including the use of Quality Centre Creative thinkers who take initiative and are capable of building, launching, and managing projects/programs that drive results for our customers. Problem solvers with the ability to analyze and prioritize to meet the client’s business objectives. Required Knowledge and Skills: PREFERRED JOB KNOWLEDGE/QUALIFICATIONS: We look for the following attributes in our successful candidates: Strong critical thinking and problem-solving skills Strong communication skills - verbal, written, listening and presentation. Agile and innovative individuals who can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving environment. Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward. Total Rewards/Benefits: For decades, Bechtel has worked to inspire the next generation of engineers and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at bechtel.com/total-rewards. Diverse teams build the extraordinary: As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent. We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

As a member of the technical support team at Dharmakit Networks, you will play a crucial role in ensuring the optimal performance, reliability, and security of critical network environments for enterprise clients across India. Your responsibilities will include providing hands-on support for troubleshooting and resolving complex network incidents, diagnosing hardware issues on routers, switches, firewalls, and related devices, and using packet capture tools to analyze traffic patterns. You will be expected to manage tickets end-to-end via platforms like ServiceNow or JIRA, execute routine network audits, firmware upgrades, patch management, and preventive maintenance tasks, and document resolutions while creating knowledge-base articles. Additionally, delivering technical training to on-site staff and end users will be an essential part of your role. To excel in this position, you must have a strong grasp of TCP/IP, DNS, DHCP, HTTP/S, and network security fundamentals. Proficiency in packet analysis tools like Wireshark or tcpdump, hands-on experience with configuring and troubleshooting routers, switches, and firewalls, and familiarity with incident management platforms and ITIL processes are essential. Excellent verbal and written communication skills for customer-facing scenarios will also be key to success in this role. Preferred qualifications include knowledge of network monitoring platforms and SNMP, as well as advanced Linux/Unix command-line skills for server diagnostics. In return, you can expect a competitive salary with performance-based incentives and on-site allowances, structured career development programs, and technical certification support. Join our collaborative and innovative team at Dharmakit Networks, where continuous learning and ownership are valued in a hands-on culture.,

As a Business Analyst at our organization, you will play a crucial role in supporting project delivery by effectively gathering requirements, engaging with stakeholders, and evaluating solutions. Working closely with senior BAs and cross-functional teams, you will ensure that business needs are translated into actionable solutions. You will be responsible for defining enterprise goals, stakeholder needs, and project objectives. Applying system analysis techniques, you will assess capabilities, workflows, and limitations. Your role will involve documenting and maintaining BA artifacts to ensure traceability of requirements, using BA tools and techniques for effective communication, analysis, and decision-making. In addition, you will plan and manage requirement elicitation, validation, and prioritization, as well as evaluate solution options and assist stakeholders in decision-making. Supporting implementation teams by providing clarifications on requirements will also be part of your responsibilities. You will contribute to the continuous improvement of BA practices, templates, and processes, under the guidance of senior BAs. Key Responsibilities: - Define enterprise goals, stakeholder needs, and project objectives - Apply system analysis techniques to assess capabilities, workflows, and limitations - Document and maintain BA artifacts for traceability of requirements - Use BA tools and techniques for effective communication and decision-making - Plan and manage requirement elicitation, validation, and prioritization - Evaluate solution options and assist stakeholders in decision-making - Support implementation teams by providing clarifications on requirements - Contribute to continuous improvement of BA practices and processes - Support mentoring activities under senior BA guidance Mandatory Skills: - Strong understanding of Business Analysis frameworks and tools - Expertise in requirement elicitation, documentation, and stakeholder engagement - Knowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc. - Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy) - Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologies - Proficiency in creating user stories, use cases, data flow diagrams, and process maps - Experience in writing BRDs, FRDs, and test case mapping Good To Have Skills: - Exposure to cloud environments and Atlassian tool administration - Knowledge of ITIL processes (Incident, Problem, Change, and Request Management) - JIRA API and JQL knowledge - Experience with metrics dashboards and performance analytics - Prior involvement in mentoring junior BAs or leading smaller initiatives Soft Skills: - Strong verbal and written communication skills - Excellent analytical and problem-solving capabilities - Proactive stakeholder engagement and negotiation abilities - Adaptability and quick learning mindset - Strong organizational and time management skills - Team collaboration and interpersonal skills Educational Qualification: - Bachelors or Masters degree in Engineering, Computer Science, or related field - Business Analysis certification (CBAP, CCBA, or equivalent) is a plus Why Join Us - Opportunity to work on enterprise-grade business transformation projects - Exposure to cross-functional collaboration and modern BA tools and practices - Mentorship from senior analysts and career development opportunities - A supportive environment to contribute to strategic business solutions Skills: Jira, Healthcare, Servicenow, Itsm,

As an Asset Management Specialist II at Bentley Systems, you will play a crucial role in the IT Asset Management team, focusing on softwareasset management maintenance, recording, and requests. With over 5 years of experience in IT asset management, you will bring valuable expertise in common software and hardware management practices, client computing, and asset licensing to the table. Your responsibilities will include ensuring the asset database is up to date, reporting and managing license usage, tracking and reporting, as well as identifying, accounting, reporting, verifying, and auditing all asset configuration items. You will collaborate with various departments to address asset management issues and provide technical guidance on asset license availability. To excel in this role, you should have 5+ years of IT Asset Management experience, familiarity with ServiceNow, and preferably supply chain management and/or logistics experience. Possessing an ITIL Foundation V3 certification or newer is desired, along with a general knowledge of commonly used software and hardware in a global enterprise setting. Your excellent communication, interpersonal, organizational, and planning skills will be key in assisting colleagues through the IT Asset Management process and procedures. At Bentley Systems, you will step into a collaborative work environment where innovation thrives, and teamwork drives us towards shared success. We offer an attractive salary and benefits package, Bentley Impact Day volunteering opportunities, colleague recognition award programs, and a commitment to inclusion, belonging, and colleague wellbeing. By joining us, you will contribute to advancing the world's infrastructure for a better quality of life, making a real difference in building a more sustainable, connected, and resilient world. Bentley Systems is a global leader providing software solutions for infrastructure professionals around the world. Our software helps design, build, and operate better and more resilient infrastructure for various sectors. With a focus on digital twin solutions, we empower infrastructure professionals to leverage data for transforming project delivery and asset performance. Join us in our mission to make a positive impact on the world's infrastructure. Bentley Systems is an Equal Opportunity Employer, promoting diversity and inclusivity in the workplace.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As an EY GDS Consulting Manager, you will manage and contribute technically and functionally to GRC Technology client engagements and internal projects. You will identify potential business opportunities for EY within existing engagements and escalate these as appropriate. You will also anticipate and identify risks within engagements and share any issues with senior members of the team. The opportunity: We are looking for a seasoned Platforms engineer with experience in GRC/IRM modules, responsible for evaluating, recommending, and building out customer requirements on GRC platforms using defined best practices for configuration and development. This role requires a high level of functional GRC expertise with exposure and understanding of various GRC platforms like Archer & ServiceNow, strategic thinking, and the ability to lead conversations and projects. This is an excellent opportunity to be part of a leading firm while being instrumental in the growth of the service offering. Your Key Responsibilities: - Lead requirement gathering and/or review clients" process requirements and how they align with GRC Platforms, driving platform expansion and adoption. - Scope solution requirements and configure solutions around the platform to meet customer needs and project deliverables. - Design solutions to include integration of AI/Gen AI/Microservices for document/data/access management, 3rd party integrations, and cloud environment management and monitoring. - Define and implement IT architecture and data pipelines tailored for risk and GRC technologies. - Evaluate and select appropriate technologies and tools for data ingestion and normalization. - Create end-to-end automated solutions including technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, process automation, report development, dashboard creation, and system configurations. - Identify new opportunities to provide additional value to clients and improve business performance. - Ensure all implementation work is carried out in accordance with company policies and industry best practices. - Lead business development activities including written proposals, presales activities, functional demonstrations, and presentations. - Develop and maintain productive working relationships with client personnel. - Plan and monitor project deliverables from the team. - Mentor the project team in executing identified projects. Skills And Attributes For Success: - Conduct performance reviews and contribute to performance feedback for staff and senior staff. - Foster teamwork, quality culture, and lead by example. - Understand and follow workplace policies and procedures. - Train and mentor project resources. - Participate in organization-wide people initiatives. To qualify for the role, you must have: - 7+ years industry experience, leadership experience - leading larger teams, and completion of at least 2 to 3 engagements/projects in a similar role. - Demonstrated ability to map solutions to address client business issues and problem statements. - Functional knowledge and implementation experience of GRC frameworks working directly with customers and clients. - Experience in IT solution architecture and understanding of enterprise architecture. - Strong understanding of ITIL processes. - Exceptional problem-solving capability and ability to think strategically. - Excellent interpersonal and communication skills. - Experience in strategy, business development, finance, and budgeting desirable. - Good understanding of GRC technology platforms including Archer, ServiceNow. Ideally, you should also have: - B.E/B.Tech (Comp. Science, IT, Electronics, Electronics & Telecommunications)/MBA with a minimum of 7+ years of experience with other Big3 or panelled SI/ITeS companies. - Robust understanding of program and project management practices. - Familiarity with a typical IT systems development life cycle. - Knowledge of industry standards and regulations related to risk and compliance. - Knowledge and experience of GRC/IRM modules. - Experience in GRC roadmap review, vendor comparison, and selection. - Exposure to multiple GRC tools like MetricStream, Enablon, etc. would be an added advantage. What We Look For: A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be part of a market-leading, multi-disciplinary team of 1400+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries. What Working At EY Offers: At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues around. - Opportunities to develop new skills and progress your career. - The freedom and flexibility to handle your role in a way that's right for you. EY | Building a better working world: EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

You will be responsible for designing and developing Grafana dashboards that offer clear and actionable insights for end-to-end monitoring. Your role will involve collaborating with technology and management teams to identify key metrics and ensuring their effective representation on the dashboards. Utilizing Splunk to fetch and manipulate data, you will write SPL queries in Grafana to extract meaningful information. Integrating data from various sources such as AppDynamics, microservices, Spark, Jira, and ServiceNow into Grafana for real-time monitoring and alerting will be a crucial aspect of your responsibilities. Additionally, you will leverage log aggregation and analysis to derive insights from logs and present them as meaningful metrics on Grafana dashboards. Developing custom Unix/Python scripts to automate the retrieval of logs and other data, feeding this information into Grafana will also be part of your tasks. You will create and manage dashboards in Jira and ServiceNow for enhanced tracking and reporting of key metrics. Supporting the production environment by troubleshooting and optimizing dashboards for performance and accuracy will also fall under your purview. Qualifications: - Proven experience in creating and managing Grafana dashboards for monitoring complex systems. - Strong knowledge of production support monitoring and experience in identifying critical metrics for monitoring and reporting. - Hands-on experience with Splunk, including writing and optimizing SPL queries within Grafana. - Proficiency with AppDynamics, microservices architecture, Apache Spark, Jira, and ServiceNow. - Strong Unix and Python scripting skills for developing custom solutions to fetch and process logs. - Experience in log aggregation, analysis, and creating actionable insights from large data sets. - Excellent problem-solving skills, attention to detail, and the ability to work independently as well as in a team environment. - Strong communication skills to work effectively with both technical teams and management. Mandatory skills: Grafana, Splunk, AppDynamics, microservices, Spark, and log aggregation Location: Pune, Chennai, Chandigarh, Bangalore Experience: 8-10 years,

Join us as a CS Escalation Analyst at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. Essential Skills/Basic Qualifications: Experienced in gathering technical/functional requirements, managing incidents (e.g., ServiceNow), and supporting continuous improvement. Excellent analytical, problem-solving, and creative thinking abilities; able to identify trends and propose solutions. Effective verbal and written communicator; experienced in stakeholder engagement and working with diverse teams. Strong proficiency with PowerPoint, Word, and Excel. Comfortable working independently or collaboratively in dynamic, high-pressure environments. A minimum of a bachelor's degree is required. Prior professional experience in large multinational corporations is preferred. Some other highly valued skills include: Willingness and ability to take ownership of issues and manage through to a successful resolution. Ability to work independently on tasks without direct supervision. Ability to think through problems and issues and put forward practical solutions. Motivated, self-starter with experience of working in a high-pressure environment. Knowledge of service management. Job location is Pune. Purpose of the Role: To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and manage IT Service risk across the organization management of IT Services to support the bank's operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organization. Accountabilities: Development of strategic direction for IT Services, including the implementation of up-to-date methodologies and processes. Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services. Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change. Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank's change and compliance functions. Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs, etc. Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients. Effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, while minimizing disruption to operations. Analyst Expectations: To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. They lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L Listen and be authentic, E Energize and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in the work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Take responsibility for the end results of a team's operational processing and activities. Escalate breaches of policies/procedure appropriately. Take responsibility for embedding new policies/procedures adopted due to risk mitigation. Advise and influence decision-making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with the function, alongside knowledge of the organization's products, services, and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex/sensitive information. Act as a contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organization. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,

As a SAP FICO Consultant, your primary responsibility will be to gather business requirements and translate them into SAP FICO functional specifications. You will configure and customize SAP FICO modules, including FI (Financial Accounting) and CO (Controlling), to align with client requirements. This involves working on various components such as GL, AP, AR, Asset Accounting, Bank Accounting, Cost Center Accounting, Profit Center Accounting, Internal Orders, Product Costing, and COPA. Integration of FICO with other SAP modules like MM, SD, PP, and HCM will also be part of your tasks. Your role will include conducting unit testing, integration testing, and user acceptance testing (UAT) to ensure the smooth functioning of the system. Additionally, you will be responsible for preparing documentation such as Business Process Documents (BPDs), Functional Specifications (FS), Test Scripts, and Training Manuals. Supporting end users, resolving day-to-day FICO issues, and participating in end-to-end implementation, rollouts, and upgrade projects are crucial aspects of this position. Collaboration with technical teams, specifically ABAP developers, for custom developments will be required to enhance system functionalities. You must ensure compliance with accounting standards and company policies while providing training and support to users and stakeholders. To excel in this role, you should hold a Bachelor's degree in Finance, Accounting, Business, or IT, with an MBA/CA/ICWA being preferred for senior roles. A minimum of 10 years of hands-on experience in SAP FICO module is essential, along with a strong understanding of SAP FICO configuration and business processes. Experience in end-to-end SAP implementations and knowledge of integration with MM, SD, PS, and HR modules are also necessary. Familiarity with S/4HANA Finance is advantageous, and possessing good analytical and problem-solving skills is important for success in this role. Effective communication and client-facing abilities will be beneficial, along with a SAP FICO certification (preferred but not mandatory). Preferred qualifications include S/4HANA implementation experience, exposure to global template rollouts, knowledge of localization (e.g., India GST, US GAAP, EU VAT), familiarity with Fiori apps or SAP Activate methodology, and experience with tools like ServiceNow, Jira, or Solution Manager. This is a contractual/temporary position with a contract length of 12 months, based in Coimbatore, Tamil Nadu, requiring in-person work.,

As a member of Dharmakit Networks, a leading provider in the network infrastructure solutions sector, you will be responsible for providing on-site technical support to ensure optimal performance, reliability, and security of critical network environments across India. Your role will involve troubleshooting and resolving complex network incidents related to LAN, WAN, routing, and switching. You will diagnose and address hardware issues on routers, switches, firewalls, and other devices, performing repairs, replacements, and configurations as necessary. Utilizing packet capture tools such as Wireshark and tcpdump, you will analyze traffic patterns to identify root causes of network latency or packet loss. Managing tickets end-to-end via platforms like ServiceNow or JIRA, you will triage incoming incidents, escalate issues to engineering teams, and provide regular updates to stakeholders. Additionally, you will conduct routine network audits, firmware upgrades, patch management, and preventive maintenance tasks on critical infrastructure. Documenting resolutions, creating knowledge-base articles, and delivering technical training to on-site staff and end users will be essential aspects of your responsibilities. A strong understanding of TCP/IP, DNS, DHCP, HTTP/S, and network security fundamentals is required, along with proficiency in packet analysis tools and hands-on experience with configuring and troubleshooting network devices. Familiarity with incident management platforms and ITIL processes, as well as excellent communication skills for customer-facing interactions, are also key requirements for this role. For preferred qualifications, knowledge of network monitoring platforms, SNMP, and operating systems, as well as advanced Linux/Unix command-line skills for server diagnostics, would be beneficial. In return, you can expect a competitive salary with performance-based incentives, on-site allowances, structured career development programs, and technical certification support. Our collaborative and hands-on culture emphasizes ownership, continuous learning, and innovation, providing you with a dynamic and supportive work environment.,

Project Role : Human Resources Practitioner Project Role Description : Provide expertise to develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : Engineering with ServiceNow Certification Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your day will involve collaborating with stakeholders to ensure the applications align with business needs and enhance user experience. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the design and development of applications - Conduct regular team meetings to ensure project progress - Provide technical guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR) - Good To Have Skills: Experience with Servicenow Tools Administration - Strong understanding of HR processes and workflows - Experience in designing and implementing HR solutions using ServiceNow - Knowledge of IT service management principles - Ability to troubleshoot and resolve technical issues efficiently Additional Information: - The candidate should have a minimum of 7.5 years of experience in ServiceNow Human Resource Service Management (HR) - This position is based at our Noida office - An Engineering degree with ServiceNow Certification is required

NTT DATA is looking for an Enterprise Architecture Advisor with experience in Nexthink/ 1E Tachyon/ SysTrack to join the team in Noida, Uttar Pradesh, India. With over 8 years of IT experience, including 3+ years in managing endpoint tools, the successful candidate will play a key role in identifying potential use cases to enhance user experience, stability, and performance scores within the designated DEX tool. The Enterprise Architecture Advisor will hold Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates, along with ITIL foundation certifications. Proficiency in Project Management tools such as JIRA and Azure DevOps is required, as well as experience in ITSM tools like ServiceNow and Remedy. Additionally, familiarity with Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint is essential. Key responsibilities include driving automation initiatives, creating intake processes to gather requirements, participating in problem hunting sessions, and providing cross-functional support. The successful candidate will also be responsible for managing customer/stakeholder relationships, acting as a liaison between vendors and clients, and demonstrating strong communication, presentation, and vendor management skills. The ideal candidate will exhibit passion for the company's vision, values, and operating principles, possess exceptional listening abilities, and demonstrate the ability to multi-task effectively in a heterogeneous environment. A degree from a reputable educational institution with 15 years of education is required for this role. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a strong partner ecosystem, NTT DATA offers services in business and technology consulting, data and artificial intelligence, industry solutions, and application development and management. As part of the NTT Group, NTT DATA invests significantly in research and development to support organizations and society in confidently transitioning into the digital future. If you are a passionate and experienced Enterprise Architecture Advisor looking to be part of a forward-thinking organization, apply now to join NTT DATA in Noida, Uttar Pradesh, India.,

The Configuration Management role at Allegion involves overseeing and ensuring compliance with Configuration Management policies and procedures. This position offers the opportunity to contribute your knowledge, creativity, and ideas towards developing and guiding the organization to establish a mature configuration management process. Reporting to the Global IT Manager - Asset & Configuration Manager, this role is based in Bangalore, India, following a Hybrid Work Model. Responsibilities include managing CMS Process, Data Analysis, Process Improvement, Audit and Compliance, Trainings, Data Standardization, Discovery, Integrations, Relationship management, CSDM deployment, Access Guardrails, Reporting, and executing tasks as assigned by the process owner. The ideal candidate should have a strong understanding of ITIL v3/v4 processes and experience with ITAM tools like ServiceNow, BMC, Flexera, Snow, SLM, SCCM, and Intune. Knowledge of ServiceNow, especially MID server configuration and data source integrations, is preferred. Additionally, expertise in CMDB life cycle management within the ServiceNow environment with at least 8-10 years of experience in SACM & CSDM is desired. Professional attributes such as being Process Oriented, having a good understanding of CSDM and Service Mapping concepts, and possessing skills in Stakeholder Management, Communication, Analytics, Presentation, and ability to work under pressure are essential for success in this role. Exposure to working with global teams in a global setup is also beneficial.,

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and analyze business requirements. - Design and develop applications using ServiceNow IT Service Management platform. - Create technical specifications and documentation for application design and development. - Perform unit testing and debugging of applications to ensure functionality and quality. - Provide support and troubleshooting for application issues. - Stay updated with the latest industry trends and best practices in application design and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Good To Have Skills: Experience with ServiceNow IT Operations Management. - Strong understanding of IT service management processes and best practices. - Experience in designing and implementing ServiceNow workflows and modules. - Knowledge of JavaScript, HTML, CSS, and other web technologies. - Familiarity with ITIL framework and IT service management concepts. - Excellent problem-solving and analytical skills. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required., 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with stakeholders to gather and analyze requirements. - Design and develop applications based on business process requirements. - Implement best practices for application design and development. - Conduct testing and debugging to ensure application functionality. - Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of IT service management processes. - Experience in designing and implementing ServiceNow solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required., 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the solutions align with organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application processes and workflows to ensure clarity and consistency. - Engage in code reviews and provide constructive feedback to peers to enhance code quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Strong understanding of application development methodologies and best practices. - Experience with integration of ServiceNow with other platforms and tools. - Familiarity with scripting languages relevant to ServiceNow customization. - Ability to troubleshoot and resolve application issues efficiently. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required., 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management - Strong understanding of IT operations management processes - Experience in configuring and customizing ServiceNow applications - Knowledge of IT service management best practices - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management - This position is based at our Bengaluru office - A 15 years full-time education is required

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The person will be responsible of Process Management, Process Improvement and Business support to Manufacturing & Supply Chain functions for CNHi Plant in Pithampur. In this role the person will be supporting local MFG processes and business users in managing and evolving local SAP MFG & Supply Chain instance. The position will be part of the global CE ICT team that is supporting all CE and CE MFG operation globally Key Responsibilities In this role will be responsible of: analyze business requirement from a functional and technological perspective and translate them into application functionalities propose new process / enhancement to application functionalities including user interface, workflow, business process management and reports to improve business operations in SAP manage day-to-day operations support in SAP manage SAP ECC/ HANA Master Materials Management & Warehouse Management Roll out, Migration. Continuous improvement of support processes and systems. supporting new project implementation of MFG & Supply Chain process improvement Experience Required Essential experience: Rich Experience in Master Data, Manufacturing, Planning, Procurement, Sales, Warehouse Management in SAP ECC 6.0 Experience in SAP MM/PP module in automobile sector including configuration, design, testing, compliance & implementation (at least 2 full project lifecycles and 2 support project experience) Need to have hands-on experience in strong functional & configuration for SAP MM Need to have hands-on experience in Solution evaluation to support sourcing, Purchasing, Inbound receiving and inventory management & Warehouse management processes. Should be able to set up, configure, and Support handling unit management process. Should have experience in master data migration Strong business process knowledge with experience in system integration SI Must have knowledge of procure to pay process. Must have knowledge of GST, inventory management, Supplier management and Material Requirement Planning. Warehouse management Should be well versed in Manufacturing & Logistics Operations of mid to large-size Automobile or Discrete Manufacturing Industries. Minimum 5-8 years of relevant SAP functional experience. Strong capability in Development, Customization, and debugging the issue to support day-to-day operations. Should be well versed with BAPI/BADI/RFC/Interfaces, and 3rd Party software integration. Having exposure to other modules PP/QM/SD/FI, and ServiceNow will be an added advantage Personal Characteristics Excellent Communication and Interpersonal skills, Presentation Skills. Establish and manage a relationship with the client, and understand his requirements Focus on transformation from Manual to Automation to achieve Accuracy and Efficiency. Good Communication and Presentation skills. Good Team Player and Motivator. Creative problem-solving skills. Analytical mind with excellent Data Collection and Analysis skills. Results-oriented, Positive Attitude and Approach. Preferred Qualifications B Tech / Postgraduate in Management / Postgraduate in Computer Applications What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off Apply now Share This Job

Role Description This is a contract role for a PeopleSoft SCM Techno-Functional Consultant. The consultant will be responsible for handling and optimizing business processes, consulting on PeopleSoft SCM implementations, and working closely with finance teams. Duties include analyzing system requirements, configuring and implementing solutions, providing user training, and resolving issues. The role is an on-site position located in Chicago, IL. Qualifications Must have: eProcurement (ePro), Inventory, and Purchasing Module experience. Job Description: We are seeking a highly experienced and dedicated Peoplesoft Techno-Functional Consultant with a strong focus on Supply Chain Management (SCM) modules, specifically eProcurement (ePro), Inventory, and Purchasing. The ideal candidate will possess deep technical and functional expertise, demonstrating a proven track record in supporting, maintaining, and enhancing Peoplesoft SCM applications. This role requires strong written and verbal communication skills, excellent problem-solving skills, a proactive approach to issue resolution, and the ability to collaborate effectively with various teams and business stakeholders. Sample Responsibilities: Support & Troubleshooting: Monitor assigned queues and manage personal workload efficiently, ensuring compliance with ITSM Policies and Service Level Agreements (SLAs). Audit documentation and ticketing system reports to ensure quality, completeness, and adherence to ITSM Policies and SLAs. Prioritize support tickets within assigned SCM modules (ePro, Inventory, Purchasing). Manage the help desk queue workload, including ticket assignment, workflow management, and creation of on-call schedules. Provide initial customer acknowledgment, detailed problem documentation, triage, and accurate assignment to the appropriate Module Owner. Manage escalations both internally and externally with software vendors as needed. Coordinate seamlessly with multiple teams to ensure development objects are migrated and tracked across various systems. Troubleshoot and diagnose complex issues using application tracing, SQL/Query, Application Designer, and online pages. Develop and implement break/fix code solutions. Conduct performance tuning using tools such as TOAD. Effectively manage customer expectations throughout the support process. Maintenance, Analysis & Collaboration: Maintain the SQL library and ensure team documentation is current, comprehensive, and easily accessible. Conduct moderate to complex analysis, including problem-solving and proposing effective resolution suggestions. Differentiate between system and security issues, coordinating ServiceNow ticket transfers to other teams as necessary. Collaborate closely with team members and business peers on new requirements, enhancements, and ongoing support issues. Perform basic unit testing, with potential for automation of test scripts using tools like Robots, PTF, or macros. Execute end-to-end testing of objects to ensure comprehensive functionality. Create, review, and validate end-to-end test scripts developed by team members. Update batch jobs and maintain up-to-date batch documentation for the team. Demonstrate a strong understanding of interdependencies between financial and supply chain systems. Required Skills & Qualifications: 10+ years of experience in Peoplesoft Techno-Functional roles, specifically within SCM. In-depth functional knowledge of Peoplesoft eProcurement, Inventory, and Purchasing modules. Strong technical proficiency in Peoplesoft Application Designer, PeopleCode, Application Engine, Integration Broker, SQR, SQL, and nVision. Familiarity with ITSM processes and SLA management. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a distributed team.

We are seeking an experienced L2 Application Production Support Engineer with a strong IT background in handling production environments. The ideal candidate will have extensive experience in Unix/Linux, Oracle SQL, and ITIL-based service management. The candidate must also have a thorough understanding of banking domain practices and a willingness to work in a fast-paced 24x7 support module. This role demands strong analytical, communication, and coordination skills to ensure high availability and reliability of critical applications. Key Responsibilities Level 2 Application Support Provide L2 production support for critical applications, ensuring timely and effective resolution of issues. Handle 24x7 support operations and resolve technical issues in alignment with SLAs. Monitor application performance, handle incidents, and perform root cause analysis for production issues. Incident Management Quick and effective troubleshooting of incidents in the production environment. Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages. Coordinate with Infrastructure (IT) teams and development partners for issue resolution. Monitoring & Maintenance Use monitoring tools like ITRS to keep track of application health and performance. Handle Autosys jobs and escalate appropriately if any job fails. Perform debugging using Unix scripting and Oracle SQL queries. Change & Release Management Assist with deployments and changes using tools like uDeploy and ServiceNow. Follow ITIL practices for Incident, Change, and Problem Management. Manage and maintain documentation for standard operating procedures and knowledge base. User Communication Provide clear, timely, and proactive communication to stakeholders regarding incident status, impacts, and resolutions. Prepare and send user communication for planned/unplanned outages. Collaboration Work closely with cross-functional teams, including infrastructure teams, developers, and business stakeholders, to resolve issues and plan releases. Required Skills and Qualifications Technical Expertise Proficiency in Unix/Linux and shell scripting for troubleshooting and support. Strong Oracle SQL skills, including writing queries to support data analysis, and debugging issues. Familiarity with Oracle stored procedures, functions, views, and cursors is a plus. Experience with Autosys for job scheduling and monitoring. Tools & Technology Experience with monitoring tools like ITRS and job scheduling using Autosys. Hands-on experience with incident management tools like ServiceNow. Familiarity with uDeploy or similar deployment tools. Domain Knowledge Solid understanding of banking processes, particularly in the Institutional Customer Group (ICG) domain. Exposure to managing critical banking applications in production environments. Soft Skills Strong coordination and interpersonal skills to work with various teams, both technical and non-technical. Excellent communication skills, both verbal and written, for clear and concise issue reporting. Ability to perform well under pressure in a fast-paced, high-stakes environment. Quick thinking and a proactive approach to escalation and problem-solving. Desired Skills (Good to Have) Knowledge of Oracle stored procedures, functions, views, and cursors for advanced troubleshooting. Any RPA Tools hands on or understanding. Experience working in the banking or financial services industry.

Key Responsibilities Set up and maintain monitoring dashboards for ETL jobs using Datadog, including metrics, logs, and alerts. Monitor daily ETL workflows and proactively detect and resolve data pipeline failures or performance issues. Create Datadog Monitors for job status (success/failure), job duration, resource utilization, and error trends. Work closely with Data Engineering teams to onboard new pipelines and ensure observability best practices. Integrate Datadog with tools. Conduct root cause analysis of ETL failures and performance bottlenecks. Tune thresholds, baselines, and anomaly detection settings in Datadog to reduce false positives. Document incident handling procedures and contribute to improving overall ETL monitoring maturity. Participate in on call rotations or scheduled support windows to manage ETL health. Required Skills & Qualifications 3+ years of experience in ETL/data pipeline monitoring, preferably in a cloud or hybrid environment. Proficiency in using Datadog for metrics, logging, alerting, and dashboards. Strong understanding of ETL concepts and tools (e.g., Airflow, Informatica, Talend, AWS Glue, or dbt). Familiarity with SQL and querying large datasets. Experience working with Python, Shell scripting, or Bash for automation and log parsing. Understanding of cloud platforms (AWS/GCP/Azure) and services like S3, Redshift, BigQuery, etc. Knowledge of CI/CD and DevOps principles related to data infrastructure monitoring. Preferred Qualifications Experience with distributed tracing and APM in Datadog. Prior experience monitoring Spark, Kafka, or streaming pipelines. Familiarity with ticketing tools (e.g., Jira, ServiceNow) and incident management workflows.

We are seeking an experienced Software Engineer to join our team. The ideal candidate should have 2-3 years of IT experience with Application support engineer. The successful candidate will have a strong technical background, with knowledge in Process knowledge - Level 2 Production Support, ITIL knowledge, RPA tools (AutomationAnywhere, Workfusion, BluePrism, UI Pat etc.), Ticketing Tools (ServiceNow, BMC Remedy, JIRA etc.), ITRS, Autosys, Service Now, uDeploy, Banking - Investment Banking, and knowledge of Oracle - proc, function, view, cursors. The Software Engineer will be responsible for 24x7 support in all 3 shifts, weekend/holiday support, coordinating between various infra/TI teams or dev partners, quick turnaround time for solving any issue, quick escalation and handling MIM, involving ICM, sending user communications, debugging and analytical skills, and excellent communication skills.

We need 5 or more years of L3 production support experience across multiple technologies platform Required Skills Technology skills Java SQL Oracle Spring Boot with batch configuration Unix shell scripts Autosys job scheduling Ability to understand and develop code for fixing minor bugs issues Understands Cloud and DevOps configurations Application Health check monitoring Incident Management Problem Management using ServiceNow Ability to assess the impact of production issues & escalate to relevant technology partners and get it resolved at the earliest during extremely time critical regulatory commitments Ability to operate with a limited level of direct supervision & in a time sensitive environment Preferred Experienced & has a strong understanding of finance accounting domain Nice to have skills Good understanding of Jira Confluence Strong troubleshooting and problem solving skills Strong written verbal communication collaboration skills and ability to manage user vendor customer and to work with cross functional teams