12832 Servicenow Jobs - Page 26

As a Guidewire Claims Support Engineer at EY, you will play a crucial role in developing, implementing, and supporting solutions within the Guidewire Claims Management module. Your responsibilities will include engaging in maintenance and support activities to address production issues and ensuring that our claims processing systems are efficient, effective, and aligned with business objectives. You will collaborate closely with business analysts, project managers, and other developers to achieve these goals. Your key responsibilities will involve designing, building, supporting, and fixing defects in the Guidewire platform. You will conduct Root Cause Analysis, provide fixes, implement enhancements and code changes, and manage the integration of Guidewire software with external systems. Additionally, you will work on proactive monitoring and be required to work in shifts, including rotational shifts and on-call support. To excel in this role, you should have a deep understanding of the Guidewire framework, specifically Claim Centre, implementation, architecture, and components. Experience with GuideWire Claim Center 9.0 version or higher is essential, along with proficiency in development streams such as Configuration, Integration, or both. Strong knowledge in Guidewire platform, including Gosu scripting, UI, and Data Model, is required. You should also be well-versed in Core Java, J2EE, XML, Web Services (SOAP/REST), ANT, SQL, Spring, Hibernate, and other relevant technologies. Ideally, you will have 5-8 years of work experience in Guidewire products, a graduation or equivalent degree, and experience in production support. Additionally, exposure to tools like ServiceNow, ALM, and prior client-facing experience would be beneficial. The ability to work in a dynamic environment, excellent communication and leadership skills, and familiarity with incident and problem management are also essential for this role. At EY, you will have the opportunity to be part of a diverse and inclusive culture that values continuous learning, transformative leadership, and success defined by you. You will collaborate with a global team of professionals and work on exciting projects with leading businesses across various industries. Join EY in building a better working world by leveraging data, AI, and advanced technology to shape the future with confidence and address the most pressing issues of today and tomorrow.,

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose- The role is responsible to drive Finance & Sourcing projects & initiatives & Ensure end to end support .Also responsible for Audit compliance & Drive Scoping, Solution , Delivery implementation and adoption of enterprises capabilities across on Oracle application. Role Accountability SME - Finance and Sourcing .End to end Project Management, leading projects and ensuring quality delivery.Also Multi Tasking - Multi project management at same time Project Management & Delivery New Finance leasing platform setup CFR- Consolidated Financial Planning platform setup - Stat & IND AS reporting DC Migration across finance & sourcing applications AP process simplification New Setups DR Build & Setup for SNAPS , TESLA DR coordination for integrated applications- IDAM , Enterprise Portal OS upgrade across SNAPS & TESLA - End of Support on OS Major DB upgrade across financial & sourcing applications Concur - Pre Trip Auth ; Drive & Budgeting Employee Expense spend New Applications Company Secretary Trading Application Budget Management Enterprise Invoicing Portal Host to host Application Setup for Finance Transition projects to support and ongoing management post closures Lead Support Engagement across Finance & Sourcing Application Resolve Incidents and Service Request, Including end user complaints RCA's, Key Performance Indicators, Performance Dashboard,CMR's and Release Mgmt. Cycle Work with business to find continuous business process improvement opportunities Manage the support team and ensure SLA adherence for Incidents and SR raised by users. Lead day to day operations of ERP support delivery team. Set direction, priorities and expectations for the team. Provide necessary coaching, mentoring, development planning Oversees the deliveries by Support and Project team. Partnering with business and IT leaders to analyze requirements and design solutions. Manage and collaborate with IT team to design, build and implement solutions that achieve successful business outcomes. Spearheading design , delivery and support of developments in various phases of projects such as scoping and planning , details design, build and test. Arrange for Cross functional sessions to facilitate a better understanding of the complete business life cycle by respective department. Proactively work to improve existing support procedures, processes, and tools. Ensure required support is provided to critical financial activities (i.e. Month end, Audit etc.). Ensure P1 and P2 incidents have proper RCA and implement the learnings Ensure IT audit completes with no major observation Ensure compliance to Change mgmt. process governance Publish Support KPI to stakeholders Measure Of Success Customer satisfaction scores (CSAT) SLA compliance rates Incident response and resolution times Net Promoter Score (NPS) Employee satisfaction and retention rates Effectiveness of service improvement initiatives Churn rate of customers Technical Skills / Experience / Certifications Adherence to the agreed SLAs related to services, quality, capacity and availability Minimum disruption/downtime to user Customer Satisfaction ratings received by service recipients / business users Adherence to Organizational IT policies & Processes Competencies critical to the role Beach or equivalent from reputed institution Minimum 6-8 years of professional experience of ERP support at Lead/Manager role in Indian MNC Techno-functional role expertise where 70% is functional and 30% is Technical. Skilled in understanding finance, Tax & sourcing needs and providing quality customer service Experience with ServiceNow or other IT Service Management Software preferred Excellent oral and written communication skills in English. Ability to communicate effectively with both internal and external customers and suppliers, including both technical and non-technical stakeholders. Strong interpersonal skills, especially a customer service-oriented attitude Ability to multitask with strong attention to detail, organization, and time management Ability to adapt to shifting priorities, demands, and timelines. Qualification Beach or equivalent from reputed institution Preferred Industry Experience working with BFSI organization / Ecommerce organization

As the IT Security Associate Director at Wolters Kluwer, you will play a key role in leading the execution of complex cybersecurity projects independently. Your expertise will be crucial in guiding strategic cybersecurity planning and policy-making processes, ensuring alignment with organizational goals, and providing valuable security insights to drive the company's mission forward. Your primary responsibility will be to drive the design, automation, and delivery of security and risk reporting across the enterprise. This includes leading the creation of dashboards and visualizations that provide insights into key domains such as cybersecurity awareness training, risk programs, control effectiveness, and risk indicators and triggers across all Global Information Security domains. The ideal candidate for this role will possess a strong background in cybersecurity, cloud, automation, Microsoft Systems and tools, general IT Risk, and control/governance knowledge. Additionally, hands-on experience with reporting tools like PowerBI and creating automations and integrations with ServiceNow will be essential. As a critical thinker and problem-solver, you will contribute to enhancing the company's security posture by delivering consistent, insightful, and action-oriented reporting. Key Responsibilities: - Design, build, and maintain dashboards and reports to measure cybersecurity performance and risk across key programs. - Automate recurring reporting processes using tools like Power BI, Excel Power Query, and Power Automate. - Define and manage cybersecurity KPIs/KRIs in collaboration with the security team and key partners. - Work closely with capability owners to source, structure, and govern data across diverse systems. - Create executive-level reporting packages and presentations to support security governance forums, audits, and regulatory reviews. - Translate complex technical security data into clear, business-relevant visuals and insights. - Identify reporting gaps, automation opportunities, and metric-driven trends to support continuous improvement of cybersecurity programs. - Serve as the technical reporting subject matter expert within the cybersecurity function. Skills and Qualifications: - 14+ years of experience in cybersecurity or Information Technology. - Strong reporting skills with attention to detail. - Expertise in reporting across various security programs including training and awareness, phishing, cloud security, IAM, vulnerability management, and overall IT risk and governance. - Knowledge of resource management practices, HR tools such as Workday, Clicktime, and deep understanding of ServiceNow. - Expert-level PowerBI/visualization skills. - Ability to collaborate with cross-functional teams, senior management, technologists, and external stakeholders. - Analytical mindset with excellent problem-solving skills and ability to interpret regulatory requirements. - Self-driven with the ability to identify actions/goals and drive them to completion with minimal oversight. Note: Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.,

As an IT Application Owner (ITAO) at Home Loan Savings in Pune, India, you will be part of a team collaborating with the existing team in Germany to achieve continuous delivery, process improvement, and internalization of technical expertise through virtual collaboration techniques. Your role involves working closely with business and operation units as well as the development team to ensure structural stability of the applications, compliance with technical/risk/policy processes, and managing the technical roadmap in the context of Deutsche Bank's digitalization journey. In this position, you will be responsible for managing and maintaining the application to ensure compliance with IT policies and procedures, setting up various environments for development, testing, and production, implementing and upgrading system hardware and application software, leading discussions with business and vendors for new requirements and product enhancements, delivering application releases and defect fixes, and assisting junior team members. Additionally, you will be involved in enterprise IT governance, information security, knowledge management, business risk management, and various other IT-related tasks. Your key responsibilities include ensuring application compliance with Deutsche Bank IT policies, interfacing with auditors for IT audits, identifying IT risk and control related gaps, remediating audit findings, managing technical projects, providing expert services, and coordinating with vendors for application maintenance. Your skills and experience should include a minimum of 8 years in a similar role, ITIL knowledge, database experience, familiarity with software development lifecycle tools, application governance, and strong problem-solving abilities. Proficiency in English is required, with German language skills being a bonus. Experience with Agile/SCRUM teams, Home Loan Savings know-how, Mortgage Lending know-how, GCP or other Cloud technologies, and IT certifications are advantageous. You should possess people skills such as end-to-end ownership, performance orientation, analytical and problem-solving abilities, good communication, proactiveness, flexibility, and the ability to think creatively to resolve issues efficiently. Training, development, coaching, and support will be provided to help you excel in your career, with a culture of continuous learning and a range of flexible benefits available. At Deutsche Bank, we strive for a culture of empowerment, responsibility, commercial thinking, initiative, and collaboration. We celebrate the successes of our people and aim to create a positive, fair, and inclusive work environment. We welcome applications from all individuals and promote diversity and inclusivity in our teams.,

You are a proactive and detail-oriented License Manager responsible for supporting and managing the procurement, compliance, optimization, and renewal of software licenses across the organization. Your role is crucial in ensuring the cost-effective use of software, compliance with vendor agreements, and alignment with internal IT governance policies. You will collaborate with internal stakeholders and external vendors to oversee licensing for Tier 1 and Tier 2 software publishers. Your key responsibilities include monitoring and managing software license compliance across various vendors such as Microsoft, VMware, Adobe, and Citrix. You will ensure alignment with contractual terms and internal usage policies, coordinate internal and vendor audits, track license entitlements, deployments, and usage throughout the software lifecycle, and maintain accurate records in software asset management tools like ServiceNow, Flexera, and Snow. Moreover, you will work with IT operations to identify underused or overutilized assets for optimization, support license procurement and renewal processes in coordination with procurement and legal teams, interpret complex license agreements, liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations, prepare reports, license position summaries, and compliance dashboards, and recommend cost-saving opportunities by identifying redundant or unused licenses. You will also assist in internal chargeback processes for license usage reporting and contribute to refining and automating software license tracking processes while aiding in developing standard operating procedures and knowledge base documentation. To be successful in this role, you must possess a Bachelor's degree in IT, Business Administration, or a related field, along with 4+ years of experience in software license management or software asset management (SAM). Additionally, you should have a strong knowledge of license models for Tier 1 vendors like Microsoft, VMware, Oracle, and Adobe, familiarity with software asset management platforms such as ServiceNow, Snow, and Flexera, understanding of ITIL practices and software lifecycle concepts, intermediate to advanced Excel skills, including proficiency in formulas, logic, and data analysis, the ability to analyze large datasets and prepare reports, and good negotiation and communication skills for effective collaboration with vendors and stakeholders.,

Who are we? We are Avanzens, ServiceNow Consultancy Company. We operate in an entrepreneurial environment and people who work here know how to find solutions to problems, we’re a very resourceful team of people. We also have an open-door policy. If you enjoy mentoring, teaching end users about complex software products, working within diverse IT environments, if you enjoy solving massive, enterprise-level problems, you would absolutely love this job. Your first 6 months on job will involve learning every aspect of the ServiceNow platform followed by an internal project. We will get you certified in ServiceNow System Administration, ServiceNow Development, and ServiceNow Implementation. After that, we will slowly start getting you involved in a variety of Implementation projects. This position involves about 60% development using Javascript, Angular JS , JAVA, however, you will constantly be surrounded by problems that need to be solved and by processes that need to be aligned. If you like a diversity of responsibilities and a change of scenery, adventures, and this position is for you! REQUIREMENTS What you need for this position: 1) Need to know and understand programming, looking for JavaScript and Java development experience. 2) General understanding of databases (MSSQL, Oracle, MongoDB, MySQL, Postgres) A part of your job will consist of working with DBAs and you need to be able to understand what they are talking about. 3) General understanding of Networking – you will be working with Network Engineers 4) Communication skills, a strong drive, and a good personality are all absolute musts! 5) Looking for someone who is outgoing and feels comfortable in a room full of executives. Also, if you can guide a room full of people, you will fit in with our team very well. 6) Knowledge of ITIL, ITSM, ITOM is a strong plus! BENEFITS Ø We offer a competitive base salary post completion of the Internship. Ø The best training in the industry Ø An amazing team of people to work with Ø An open working environment Ø Open door policy Ø Full benefits Ø And so much more!!! Imp: You will be signing 3 Years’ Service Agreement on joining day

The main responsibilities of this role include owning meeting logistics such as scheduling, preparing agendas, and taking detailed meeting minutes for internal implementation workgroups. You will be required to maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers. Additionally, you will support the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation. Data staging and configuration setup in the Intellify platform to prepare for sales, go-live, and testing activities will be part of your responsibilities. You will also assist with profile creation and migration support activities during client onboarding transitions and ensure consistent and organized records across shared implementation platforms. Proactively identifying missing inputs, coordinating with internal stakeholders to resolve gaps, collaborating cross-functionally with other support roles, and ensuring timelines and deliverables are met are crucial aspects of this role. The ideal candidate for this position should have high attention to detail, excellent organizational skills, and the ability to work independently in a fast-paced environment. Familiarity with system configuration principles, change management best practices, and software testing processes is required. Strong written and verbal communication skills, along with experience delivering training or support documentation, are advantageous. Analytical skills, the ability to understand business processes and translate them into technical solutions, and proficiency in Smart sheet, Salesforce, Docusign, MS Word, MS Excel, MS Visio, and MS PowerPoint are necessary for this role. Basic knowledge of ServiceNow or other Service Desk applications is also beneficial.,

As a ServiceNow ITSM/ITOM with CMDB Lead Consultant at NTT DATA in Hyderabad, Telangana, India, your role will be crucial in designing and implementing solutions using ServiceNow platform, primarily focusing on IT Service Management (ITSM) and IT Operations Management (ITOM). You will be responsible for defining and driving the overall architecture and integration of the ServiceNow platform to meet business objectives, ensuring scalability, performance, and reliability. Your key responsibilities will include designing and implementing scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices. You will be translating business requirements into technical designs and architecture, developing roadmaps for platform expansion, and ensuring alignment with business goals. Leading the design, deployment, and optimization of ITSM modules and ITOM solutions will also be a crucial part of your role. You will be required to define governance processes, development standards, and technical best practices for the platform, establish guardrails for platform performance, scalability, and maintainability, integrate ServiceNow with third-party systems, and collaborate with business stakeholders and technical teams to align platform capabilities with business needs. Staying up-to-date with ServiceNow's latest releases and features, recommending adoption where applicable, and driving innovation by exploring new ServiceNow modules and solutions will also be part of your responsibilities. To be successful in this role, you should have at least 8 years of experience with ServiceNow, with a minimum of 4 years in an architect role. Strong hands-on expertise in ITSM and ITOM modules, scripting languages, MID Server configuration, ServiceNow Discovery, and Service Mapping are essential. Additionally, you should possess strong leadership, communication, problem-solving, and analytical skills. Experience with integration, automation, REST/SOAP APIs, and agile methodologies will be advantageous. Preferred qualifications for this role include certifications such as Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM and/or ITOM. Experience with other ServiceNow modules, familiarity with Agile/Scrum methodologies, and cloud infrastructure knowledge are considered a plus. Join NTT DATA, a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Be part of a diverse team of experts working in more than 50 countries and contribute to the development, implementation, and management of digital and AI infrastructure solutions. Visit us at us.nttdata.com for more information on how we are shaping the digital future.,

You will be responsible for providing tool or process solutioning recommendations to the customer as required. Additionally, you will perform operational administrative tasks and configure and develop on the VAs instance of ServiceNow, including routine changes or configuration adjustments directed by the customer. Participating in Continual Service Improvement activities as demanded by the customer, you will also be involved in configuring new applications or suites during planning, development, and rollout phases. Collaboration with other teammates to ensure platform consistency and upgradability is essential. Planning and managing meetings to gather feedback from stakeholders, participating in Agile and SAFe ceremonies, and producing deliverables associated with delivering value are also part of your responsibilities. You will assist with report configuration and maintenance, directly support the implementation of ServiceNow in the FedRAMP Cloud environment, and work with leadership to maintain and enhance the ServiceNow implementation. Evaluating and defining the next phases of the ServiceNow roadmap, preparing and executing ServiceNow Automated Test Framework (ATF) test cases and test scripts, configuring and maintaining data integrations between ServiceNow and other systems, and performing system and integration testing with sample and live data are also key tasks. In terms of requirements, you should have experience developing test scripts and plans, be capable of handling a fast-paced environment and multitasking, and have experience working on an agile team. Knowledge of LDAP/Active Directory is required, along with a minimum of 7 years of hands-on experience developing, maintaining, and administering one or more ServiceNow instances. Familiarity with LAN rev or a comparable lifecycle management platform is a plus. A Bachelor's degree in a Technical or Business field is necessary, along with excellent knowledge of ServiceNow Best Practices and ongoing awareness of the latest ServiceNow features. Experience in a Managed Services environment, working knowledge of configuration management and ITIL, experience designing ServiceNow architecture, data designs, or overall solution architecture implementation on a mature installation, and demonstrated knowledge of service management processes, procedures, and software, including ServiceNow, are essential. Demonstrated experience assisting with ServiceNow configuration and deployment, effective collaboration with other engineers remotely, and self-motivation and autonomy in work are also expected.,

At Lilly, we are committed to uniting caring with discovery to enhance the quality of life for individuals worldwide. As a global healthcare leader based in Indianapolis, Indiana, our dedicated employees collaborate to develop groundbreaking medicines, advance disease management, and contribute to our communities through philanthropy and volunteer initiatives. Our focus is on prioritizing people and striving to create a positive impact on a global scale. We believe in nurturing the talent within our workforce and recognize the value of utilizing our existing employees to fill new and vacant positions. If you are seeking a new opportunity within Lilly, you can explore and apply for available roles through our internal job posting system. To be considered, you must meet the specified minimum qualifications and hold valid work authorization in the country where the position is located. When applying internally, your current supervisor will be notified, encouraging open communication and discussion about the opportunity. Roles are posted at the lowest level of a band, and employees should explore opportunities across all band levels. Employees hired for banded positions will transition at their current level, regardless of the level indicated in the job posting. As part of our commitment to delivering exceptional IT services globally, Lilly follows a digital-first, automation-driven support model. The role of a Contact Centre Service Lead is crucial in overseeing frontline IT operations, ensuring optimal performance, and fostering continuous improvement across our global support teams. This position is ideal for a dynamic leader who excels in a fast-paced environment, values coaching teams, streamlining operations, and delivering exceptional user experiences. ###Key Responsibilities **Operations & Execution** - Supervise real-time ticket volume, queue management, and staffing coverage to maintain service continuity. - Monitor key performance indicators such as CSAT, first-contact resolution, and average handle time. - Collaborate with Workforce Management to optimize scheduling and shift rotations. **Team Leadership & Coaching** - Manage a team of Tier 1 and Tier 1.5 IT support agents across multiple shifts and locations. - Offer regular coaching, feedback, and mentorship to promote individual and team development. - Conduct performance reviews and support career growth for team members. **Cross-Functional Collaboration** - Work with Automation and Knowledge Management teams to enhance workflows and remove friction points. - Coordinate escalations with Tier 2 and Infrastructure teams for timely issue resolution. - Assist in operational readiness for new tools, scripts, and technology releases. **Reporting & Continuous Improvement** - Analyze service desk trends to identify training needs and process enhancements. - Drive global standardization of procedures and performance expectations. - Conduct daily huddles and provide operational insights to leadership. **Tools & Technology** - Proficient in ITSM tools like ServiceNow. - Maintain accurate documentation and knowledge base updates. - Utilize automation and AI tools to improve service efficiency. ###Qualifications - Bachelor's degree in information technology or related field (preferred). - 8+ years of IT support experience, with at least 2 years in a leadership role. - Proven track record of managing performance in a global support environment. - Flexibility to work non-standard hours, including weekends and holidays. ###Skills & Expertise - Strong leadership, communication, and conflict-resolution skills. - Proficiency in ServiceNow, workforce management tools, and agent performance monitoring platforms. - Ability to work across time zones and manage geographically dispersed teams. - Skills in relationship-building, influencing without authority, and driving operational improvements. - Experience with cultural and regulatory adaptations. ###Preferred Skills - Familiarity with ITIL practices and service management frameworks. - Knowledge of automation tools and digital support technologies. - Curiosity for continuous improvement and innovation. - Experience in managing support operations in a hybrid or cloud-native environment. ###Additional Information - Travel Requirement: 1025% - Lilly is committed to providing equal opportunities for individuals with disabilities in the workforce. Accommodation requests can be submitted through the accommodation request form for assistance during the application process. #WeAreLilly,

As a SW/App/Cloud Tech Support Associate at Accenture, you will be part of the Technology for Operations team, acting as a trusted advisor and partner to Accenture Operations. Your role will involve providing innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Working closely with the sales, offering, and delivery teams, you will identify and build innovative solutions, with a focus on Application Hosting Operations (AHO), Infrastructure Management (ISMT), and Intelligent Automation. To excel in this role, you should have a strong understanding of technology trends and best practices, as well as experience with process automation tools and techniques. Proficiency in various cloud technologies and platforms such as Salesforce, SAP, and ServiceNow, along with familiarity with data analytics tools, will be beneficial. Additionally, excellent communication, interpersonal, and presentation skills are essential, along with strong problem-solving abilities and the capacity to work both independently and as part of a team. Your responsibilities will include ensuring that Business Process Outsourcing (BPO) teams have the necessary technology skills, tools, and processes to effectively perform their tasks and achieve business goals. This involves conducting technology needs assessments, developing and delivering training programs, providing technical support, and implementing new technologies to enhance efficiency and effectiveness. You will collaborate with BPO teams and stakeholders to identify technology gaps and opportunities, design technology enablement plans, and implement strategies for process automation and optimization. Data analytics, reporting, collaboration, and continuous improvement will also be key aspects of your role. In summary, as a SW/App/Cloud Tech Support Associate at Accenture, you will play a crucial role in enabling technology-driven solutions for clients, driving operational excellence and delivering value through innovative technologies and processes.,

As a Business Analyst (Associate III Business Analysis) at UST, you will play a crucial role in supporting project delivery by effectively gathering requirements, engaging stakeholders, and evaluating solutions. Your responsibilities will include defining enterprise goals, assessing capabilities, documenting BA artifacts, and ensuring traceability of requirements. Working closely with senior BAs and cross-functional teams, you will translate business needs into actionable solutions. Key Responsibilities: - Assist in defining enterprise goals, stakeholder needs, and project objectives. - Apply system analysis techniques to assess capabilities, workflows, and limitations. - Document and maintain BA artifacts, ensuring traceability of requirements. - Utilize BA tools and techniques for effective communication, analysis, and decision-making. - Plan and manage requirement elicitation, validation, and prioritization. - Evaluate solution options and support stakeholders in decision-making. - Provide clarifications on requirements to implementation teams. - Contribute to the continuous improvement of BA practices, templates, and processes. - Support mentoring activities under senior BA guidance. Mandatory Skills: - Strong understanding of Business Analysis frameworks and tools. - Expertise in requirement elicitation, documentation, and stakeholder engagement. - Knowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc. - Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy). - Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologies. - Proficiency in creating user stories, use cases, data flow diagrams, and process maps. - Experience in writing BRDs, FRDs, and test case mapping. Good to Have Skills: - Exposure to cloud environments and Atlassian tool administration. - Knowledge of ITIL processes - Incident, Problem, Change, and Request Management. - JIRA API and JQL knowledge. - Experience with metrics dashboards and performance analytics. - Prior involvement in mentoring junior BAs or leading smaller initiatives. Soft Skills: - Strong verbal and written communication skills. - Excellent analytical and problem-solving capabilities. - Proactive stakeholder engagement and negotiation abilities. - Adaptability and quick learning mindset. - Strong organizational and time management skills. - Team collaboration and interpersonal skills. Educational Qualification: - Bachelors or Masters degree in Engineering, Computer Science, or related field. - Business Analysis certification (CBAP, CCBA, or equivalent) is a plus. Why Join Us - Opportunity to work on enterprise-grade business transformation projects. - Exposure to cross-functional collaboration and modern BA tools and practices. - Mentorship from senior analysts and career development opportunities. - A supportive environment to contribute to strategic business solutions. Join UST, a global digital transformation solutions provider, and be a part of impactful projects that touch billions of lives worldwide.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY's Consulting Services is a unique, industry-focused business unit that provides a broad range of integrated services leveraging deep industry experience with strong functional and technical capabilities. EY's financial services practice provides integrated Consulting services to financial institutions and other capital markets participants. Within EY's Consulting Practice, the Data and Analytics team solves big, complex issues and capitalizes on opportunities to deliver better working outcomes that help expand and safeguard businesses, now and in the future. This way, we help create a compelling business case for embedding the right analytical practice at the heart of clients" decision-making. Your Key Responsibilities include: - Expertise in Informatica Data Privacy Management tool - Expertise in Informatica Test Data Management tool - Expertise in Informatica Power Center tool - 3-7 years of experience required - Expertise in OneTrust AI & Data Discovery and Governance tool - Ability to work independently with minimum supervision and guide and mentor junior team members - Excellent verbal and written communication skills including stakeholder management - Hands-on experience implementing OneTrust AI & Data Discovery and Governance - Oracle database engineering skills with exposure to automation - Strong knowledge of data governance frameworks, data quality, and compliance standards - Strong analytical and problem-solving skills with attention to detail - In-depth understanding of GDPR, CCPA, and other global privacy laws - Experience working with privacy risk assessment tools and compliance frameworks - Python programming experience including using machine learning libraries to automate data discovery would be an advantage - BMC/Control-M tool experience Preferred skills: - Proven experience in OneTrust Privacy Automation implementation and integration to Informatica DPM/TDM tools - Scripting experience: Python and R - Automated deployment experience - Hands-on experience in ServiceNow, Collaboration tools including automation and integration What We Look For: We seek a team of people with commercial acumen, technical experience, and enthusiasm to learn new things in a fast-moving environment. An opportunity to be a part of a market-leading, multi-disciplinary team of 1400+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries. What Working At EY Offers: At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues - Opportunities to develop new skills and progress your career - The freedom and flexibility to handle your role in a way that's right for you EY | Building a better working world: EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As an Intermediate Application Support Developer at our company, you will play a vital role in providing hands-on support, maintenance, and enhancement to existing applications spanning the entire technology stack. You should be adept at troubleshooting, comfortable in Agile environments, and possess full-stack development skills, particularly in Java, REST APIs, Spring Boot, and modern frontend tools. A strong grasp of microservices architecture and experience with cloud services are crucial. Your responsibilities will include optimizing application performance, implementing enhancements, and ensuring seamless deployments. You will be responsible for triaging, resolving, and managing Jira tickets related to application issues and change requests. Additionally, you will troubleshoot and enhance both front-end and back-end components of enterprise applications, identifying root causes and applying effective fixes to optimize performance and reliability. Your involvement in end-to-end development, from design and estimation to testing and deployment, will be essential. Collaborating with cross-functional teams, including product owners, project managers, and end-users, to gather requirements and deliver solutions will also be part of your role. Managing deployments across various environments (UAT, Staging, Production) using release pipelines, executing unit, integration, and performance tests, and serving as a support knowledge lead for select applications, tools, or frameworks are among the key responsibilities. Documenting technical flows, deployment steps, and application changes will also be required. To excel in this role, you should be proficient in Java, Spring, and Spring Boot frameworks, with a solid understanding of REST APIs and experience with MySQL and MongoDB for database management. Familiarity with microservices architecture, cloud services like AWS, design patterns, containerization tools, and strong analytical, debugging, and problem-solving skills are essential. Excellent communication skills, both verbal and written, along with the ability to thrive in a collaborative, Agile team environment, are key attributes we are looking for. Ideally, you should have a technical education background with a Master of Computer Applications (MCA) or Bachelor of Technology (B.Tech) in Computer Science or a related field from a recognized university. Desirable skills include exposure to Service Management Tools, experience with DevOps workflows and release management, mentoring junior developers, familiarity with modern frontend technologies, and experience with microservices deployment in a cloud-native environment. With a minimum of 3-5 years of experience in Java and Spring Boot development, proficiency in building and maintaining microservices integrating relational and NoSQL databases, prior work with Agile/Scrum methodologies, and experience in deploying applications on cloud platforms like AWS, you would be a strong candidate. Familiarity with tools like Git, Jira, Postman, and CI/CD pipelines is a plus. At Ciphercru, we are dedicated to reimagining how impact is delivered through engineering. We focus on solving real-world problems through innovation, collaboration, and craftsmanship. If you are passionate about building impactful solutions and enjoy working alongside smart, curious individuals, Ciphercru is the perfect place for you. Feel free to send your resume to hr@ciphercru.com for consideration.,

About Humanize Humanize is one of the world’s first ‘Services as a Software’ companies – redefining the future of IT services by fusing deep-tech with human-centered design. At its core, humanize orchestrates technology and human acumen in the AI era, powered by a leadership team with over 250 years of combined transformation experience and more than 100 successful enterprise implementations. Our patented platform, humanAIze™, accelerates low-code/no-code SaaS delivery and enterprise AI adoption by leveraging GenAI, Data Science, and automation to reduce time-to-market and maximize value realization. Humanize is a trusted implementation partner for global platforms including SAP, Salesforce, ServiceNow, Zoho, and IBM Watson. Recognized by Forbes India as one of the Top 200 Startups, Humanize is at the forefront of humanizing technology for a faster, smarter, and more meaningful digital future. Learn more at www.humanizetech.ai. Role Overview Are you a natural at conversations, love cracking client puzzles, and want to dip your toes into the high-stakes world of enterprise tech sales? Humanize is looking for driven Inside Sales interns to help build pipeline, qualify leads, and support our GTM motion. If you're curious, confident, and can send a great follow-up email – we want to hear from you! Responsibilities Prospecting & Outreach – Research target accounts and drive email + LinkedIn-based outreach CRM Management – Update and maintain lead records, call notes, and pipeline activity First Contact Pitching – Set up intro calls, share collaterals, schedule meetings with the sales team Sales Support – Assist the GTM team with proposals, follow-ups, and account-level intelligence Market Research – Map accounts, identify key decision-makers, and track industry trends What We’re Looking For: Strong communication skills- written and spoken Basic understanding of B2B SaaS or enterprise sales is a plus Grit – ability to follow up like a pro and not take ghosting personally 😄 Curiosity and initiative – you're not afraid to ask questions or experiment with messaging A few hours a week to commit, with consistency and ownership  💰 Stipend: Performance Based (depends on activity and conversions – enough to fund your weekend plans if you hustle!) 📍 Work Mode: Flexible Hours; Hybrid Think you’re a fit? Email us at mrigank.ranjan@humanizetech.ai with your CV or a few lines on why you’d be a good fit. Bonus points if you attach a sample cold email you'd send to a CIO 😉

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About The Team The team acts as a liaison between IT and business functions to analyze complex business problems and provide technical solutions. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Interacts with internal and external technical resources, as well as functional Business Analysts and Project Managers. Translates business needs into actionable requirements by gathering enough information to define a solution and drive clarity to make rational decisions. Works with the Business Operations team to functionally architect solutions to meet customer needs using the most appropriate technologies - considering cost, time-to-market, and serviceability. About The Role Work closely with business partners to understand business processes, goals and gaps. Drive the planning, prioritization, design, development and deployment of new projects & system enhancements Responsible for understanding business requirements, creating/grooming user stories, and partnering with the Development team to deliver a solution and a plan for projects & enhancements Leverage business knowledge and expertise to find opportunities for process improvements. Participate in the organizational change and launch support processes. Facilitate review sessions with functional owners, authorities and end-user representatives. Maintains a high-level familiarity with other IT system / business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points. Coordinate and perform system testing to ensure requirements are met. Work closely with the project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off. About You Basic Qualifications: 5–8 years of IT experience with a Bachelor’s or Master’s degree in Computer Science, MIS, Computer Engineering, or equivalent work experience. Experience with ServiceNow Reporting with good data analytics skills. Proficiency in Google Sheets for data analysis and Google Slides for creating presentations. Other Qualifications: Experience supporting integrated systems in an enterprise technology environment. Agile / SCRUM experience preferred. Exposure to end-to-end project activities: requirements gathering, system configuration, project/issue management, and change management. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions. Job ID R0160339 Date posted 08/08/2025 Location Bengaluru, Karnataka I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Global Sub Chapter Lead - Tech. Ops Automation CoE The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. Objectives/Purpose Identifies automation opportunities, secures L2 SME and approvals, prepares implementation plans (including prerequisites, dependencies, and risk assessments) publishes to stakeholders, and guides developers in developing the BOTs Updates stakeholders with regular, detailed status reports on BOT development and deployment Works with dependent teams to obtain deployment approvals, drives gate reviews, monitors BOT performance, and takes corrective actions wherever required Accountabilities Responsible to drive Tech.Ops automation CoE from ICC. As a Global Sub Chapter Lead, works with the Global stakeholders to explore/identify automation use cases across Gen AI, Agentic AI implementation Ensure upskilling self the team to develop the automation skillsets in the team Meet the DD&T ICSS goals for Agentic AI path/roadmap Education, Behavioral Competences and Skills Degree, majoring in Computer Science/Information Systems, with a minimum of 5 years relevant experience and overall 10+ years of experience Hands on experience on Microsoft Co Pilot, UiPath, Automation Anywhere, Power Automate, ServiceNow ITOM, Generative AI, Open API, Prompt Engineering, NLP What Takeda Can Offer You Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. At Takeda, you take the lead on building and shaping your own career. Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. Benefits It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: Competitive Salary + Performance Annual Bonus Flexible work environment, including hybrid working Comprehensive Healthcare Insurance Plans for self, spouse, and children Group Term Life Insurance and Group Accident Insurance programs Health & Wellness programs Employee Assistance Program 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves Broad Variety of learning platforms Diversity, Equity, and Inclusion Programs Reimbursements – Home Internet & Mobile Phone Employee Referral Program Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) About ICC in Takeda Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time

At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions. Job ID R0160341 Date posted 08/08/2025 Location Bengaluru, Karnataka I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Principal Analyst - Tech.Ops Automation CoE The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. Objectives/Purpose Lead and drive Tech. Ops Automation initiatives Work with TAO leads to identify opportunities for Automation predominantly in Gen AI, Agentic AI space Accountabilities As a Principal automation role, you will need explore, develop and build the automation capabilities Gen AI and Agentic AI use case development Education, Behavioral Competences and Skills Degree, majoring in Computer Science/Information Systems, with a minimum of 5 years relevant experience and overall 8+ years of experience Hands on experience on Microsoft Co pilot, Automation Anywhere, Uipath, Servicenow ITOM, Python and LLM languages. Exposure to Generative AI, Open API, Prompt Engineering, NLP What Takeda Can Offer You Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. At Takeda, you take the lead on building and shaping your own career. Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. Benefits It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: Competitive Salary + Performance Annual Bonus Flexible work environment, including hybrid working Comprehensive Healthcare Insurance Plans for self, spouse, and children Group Term Life Insurance and Group Accident Insurance programs Health & Wellness programs Employee Assistance Program 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves Broad Variety of learning platforms Diversity, Equity, and Inclusion Programs Reimbursements – Home Internet & Mobile Phone Employee Referral Program Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) About ICC in Takeda Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time

Location Gurugram, Haryana, India This job is associated with 2 categories Job Id GGN00002150 Information Technology Job Type Full-Time Posted Date 08/08/2025 Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities Sr. Developer – ServiceNow will be focusing on Governance, Risk, and Compliance (GRC) implementation. Responsible to lead the effort to analyze, develop, and improve required workflows and control validation processes within ServiceNow GRC, ensuring the compliance of security requirements across our organization. Ensure compliance with security requirements and industry standard. Develop and maintain security control validation processes within ServiceNow. Collaborate with cross-functional teams to analyze, design, and implement ServiceNow GRC solutions to support compliance management and business operation. Integrate with security tools and other systems to enable automated evidence collection and risk analysis. Automate security control assessment workflows within ServiceNow GRC. Provide technical support and troubleshooting for GRC-related issues. Provide training and support on ServiceNow GRC workflows for internal teams This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree Computer Science, IT, Information System, Cybersecurity 6+ years of experience in secure application development or vulnerability remediation 3 years of hands-on experience implementing security processes in ServiceNow CRM and providing technical support 3 years of IRM/GRC development experiences in ServiceNow Expert in JavaScript, AngularJS, and API integration. Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders Strong analytical skills with the ability to identify solutions and drive for solution implementation. Ability to work independently and self-motivate. Working knowledge of security control frameworks such as NIST 800-53, SSDF, ISO 27001, PCI DSS, and OWASP. Excellent team player, engaging, and proactively identify opportunities to improve process and drive for delivery Ability to work independently and self-motivate Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English (written and spoken) Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree Computer Science, IT, Information System, Cybersecurity 6+ years of experience in secure application development or vulnerability remediation. 4+ years of hands-on experience implementing security processes in ServiceNow CRM. 4+ years of IRM/GRC development experiences in ServiceNow. ServiceNow certifications (e.g., Certified Implementation Specialist – Risk and Compliance) CISSP, CSSLP, CTPRP, CISM, or CRISC

*Restricted to use in UK and Austrailia* Compiles and audits payroll data, reconciles errors, and maintains records. Assists in entering and preparing payroll. Answers payroll questions for managers. Maintains compliance with payroll regulations. May consult with both internal and external partners to resolve payroll issues. About Vanguard Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries. Vanguard’s India Office Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients. Role Summary: This role compiles and audits payroll data, reconciles errors, and maintains records. Assists in entering and preparing payroll, and answers payroll questions for managers. This role also ensures ongoing compliance with changing payroll legislation and supports resolution of complex queries through collaboration with internal and external partners. Responsibilities: Audits and analyzes relevant data from various sources including Workday and loads data into the payroll system. Applies analytics to audited data before processing payroll, reconciles pay data for accuracy, and provides recommendations for correction. Manages and administers base pay and non-base pay components and reconciliations. Maintains compliance with payroll regulations. Maintains compliance with payroll regulations and leads Indian payroll operations with support from a global team, ensuring timely and accurate delivery to crew. Researches, analyzes, and resolves complex payroll and compensation-related issues, inquiries, and discrepancies. Troubleshoots and identifies trends in system reports, manages payroll-related queries through ServiceNow ticketing system, and recommends enhancements to improve operational efficiency. Tests new requirements or enhancements of the payroll systems. Creates test cases and reports based on business knowledge. Ensures data accuracy and completeness. Provides ongoing consultative support, guidance, and direction to management and peers based on knowledge of the payroll system functionality, calculation regulations, and complex payroll and benefits transactions. Participates in special projects and performs other duties as assigned, including tasks beyond the scope of Indian payroll when needed. Calculations of gross and net pay, including components such as overtime, commissions, bonuses, deferred compensation, benefits, and tax withholdings. Maintains payroll-specific records, including wage changes, deductions, new hires, terminations, and leaves of absence. Verifies payroll data integrity and oversees reconciliation with general ledger entries and payment outputs. Qualifications: Minimum 2 years of experience in payroll administration, payroll operations, or compensation processing. Experience with Indian payroll is required; exposure to global payroll operations is a plus. Bachelor’s degree in accounting, Finance, Human Resources, Business Administration, or a related field. Strong accounting background preferred. Experience in payroll systems such as ADP, SAP, Workday, Oracle, or similar platforms, with a preference for candidates who have worked on ADP Streamline, ADP Freedom, and Workday integrations specific to Indian payroll. Strong understanding of payroll processing, including gross-to-net calculations, deductions, tax withholdings, and compliance requirements, with the ability to handle complex scenarios across different time zones. Proficiency in payroll reconciliation and general ledger integration. Familiarity with regulatory standards, labor laws, tax codes, and statutory deductions. Excellent communication, analytical, and problem-solving skills. Detail-oriented with the ability to manage multiple tasks and deadlines. Proficiency in data analytics tools such as Power BI, Excel, and Copilot is preferred. Location This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered. Our mission Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Our commitment to you Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: Financial wellness We're committed to enabling your financial success and provide competitive offers and programs. Physical wellness We're committed to providing benefits that support your physical health and wellness. Personal wellness We're committed to providing resources that help support the full scope of your life. How we work Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Job Information Date Opened 08/07/2025 Industry IT Services Job Type Full time Salary 25 - 30 L City Chennai State/Province Tamil Nadu Country India Zip/Postal Code - Job Description Job Title: ServiceNow Developer Experience: 3 to 5 Years Location: Chennai Job Type: Full-Time Key Responsibilities: Develop and customize ServiceNow applications and modules, especially within the ITSM suite (Incident, Problem, Change, Request Management). Design and implement integrations between ServiceNow and other internal/external systems using REST, SOAP, MID Server, or IntegrationHub. Collaborate with stakeholders to gather and understand requirements and translate them into technical solutions. Perform unit testing and support user acceptance testing (UAT) for developed functionalities. Create and maintain technical documentation for workflows, scripts, integrations, and customizations. Troubleshoot and resolve issues related to ServiceNow configurations and integrations. Stay updated with new ServiceNow releases and features, and recommend upgrades where applicable. Requirements Required Skills: 3–5 years of hands-on experience in ServiceNow development. Strong expertise in ITSM modules. Experience with scripting in ServiceNow (JavaScript, Glide API). Proven experience with ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or MID Server. Familiarity with ServiceNow update sets, ACLs, business rules, client scripts, UI policies/actions, and workflows. ServiceNow CSA (Certified System Administrator) certification preferred. Preferred Qualifications: Experience with CMDB, Discovery, or other ServiceNow modules is a plus. ITIL v3/v4 Foundation certification is desirable.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking highly motivated Salesforce Developers with 3–5 years of experience to design and deliver Salesforce.com cloud-based solutions. The role involves developing and stabilizing scalable, secure, and maintainable solutions with a focus on Apex automations, integrations with external systems, Experience Cloud portals, and Nonprofit Success Pack (NPSP) customizations. Key Responsibilities Design and develop customized technical solutions on the Salesforce platform using Apex, Lightning Web Components (LWC), and Salesforce configuration tools. Build integrations between Salesforce and external systems (using REST, JSON, XML, or platform events). Implement automations using Apex classes, triggers, asynchronous processing, and flow optimizations. Develop and customize Salesforce Experience Cloud portals. Contribute to technical solutioning: create technical prototypes, proof-of-concepts (POCs), and solution demonstrations. Assist in scoping, estimating, and proposing technical solutions. Maintain technical documentation and support post-deployment activities. Technical Skills – Must Have 3 to 5 years of Salesforce.com development experience, including: Strong knowledge of Salesforce Service Cloud and Experience Cloud. Hands-on expertise in Apex Classes, Apex Triggers, Asynchronous Apex (Batch, Scheduled interfaces). Strong SOQL and SOSL skills. Proficiency in Lightning Web Components (LWC) development. Experience developing and consuming REST APIs and handling JSON/XML payloads. Hands-on experience with CI/CD processes using GitHub Actions or similar tools. Technical Skills – Good To Have Experience working with Salesforce Nonprofit Success Pack (NPSP) or custom Nonprofit implementations. Experience with Salesforce Flow orchestration. Familiarity with Salesforce Data Loader and third-party ETL tools. Non-Technical Skills – Must Have Strong problem-solving and debugging skills. Effective written and verbal communication skills for both technical and business audiences. Team player with strong interpersonal skills and a proactive attitude. Ability to work independently and collaboratively in a distributed team environment. Certifications – Good to Have Salesforce Certified Platform Developer I (PD I). Salesforce Certified App Builder. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Job Overview: Experience: 6–10 years We are seeking a Business Analyst with deep Warehouse Management System (WMS) domain knowledge. This individual will work closely with product stakeholders, engineering, and QA teams to translate business requirements into functional user stories and support backlog management. Key Responsibilities Engage with stakeholders to gather, document, and prioritize requirements. Create workflow diagrams, process maps, and acceptance criteria. Own the product backlog and ensure user stories are well-defined for sprints. Collaborate with QA and Dev teams to validate use cases. Support domain knowledge transfer to new team members. Must-Have Skills Minimum 5 years in WMS or supply chain domain (Inbound, Inventory, Fulfillment, Returns). Strong knowledge of functional workflows such as PO, picking, packing, shipping. Experience working with tools like GitLab, JIRA, or Confluence. Excellent documentation and communication skills. Good To Have Exposure to e-commerce platforms and integrations (e.g., Shopify, carriers). Prior experience in Agile product delivery environment. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Experience: 3–6 years Role Overview Milestone is hiring a Manual Test Engineer to support the QA warehouse and mobile application ecosystem. The role includes creating test cases, executing functional and regression testing, and ensuring quality delivery. Key Responsibilities Understand business workflows and translate them into test scenarios. Execute manual test cases across web and mobile platforms. Maintain detailed documentation of test cases, bugs, and outcomes. Collaborate with the dev and BA team for issue triaging. Must-Have Skills Strong understanding of SDLC and STLC. Experience with test management tools (e.g., TestRail or Zephyr). Good understanding of warehouse or logistics processes. Strong attention to detail and clear communication skills. Good To Have Familiarity with GitLab or CI/CD pipelines. Exposure to Laravel or Ionic apps. Experience in writing SQL queries for data validation. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is required from your end - may be required to work on weekends Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn