5321 Servicenow Jobs - Page 26

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Drive Improvements in performance, scalability and reliability of ServiceNow Platform, products and services Work within agile software development process, certify products for release readiness in terms of performance, scalability and reliability Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers Review customer usage patterns, customer logged performance defects and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic, real-world workloads Log and track performance bugs, collect and report performance metrics Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches and support merge activities Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems Enable peers in engineering, customer support, and cloud teams to leverage tools built to provide related services Qualifications 5+ years of experience with 2+ years of experience in architecting and driving performance testing / engineering projects and solutions. Proven experience with concurrency, multithreading, and distributed system architectures Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process in enterprise software platforms and applications Proven skills in JMeter and/or other industry standard performance testing frameworks such as Load Runner Strong skills in profiling, monitoring & root cause analysis of performance issues Familiarity and skills with frameworks such as Splunk, Grafana, InfluxDB, Prometheus, ELK/Kibana Highly skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions Skilled in scripting / programming with languages such as Java, Java Script, Python , Shell scripts Ability to carry out root cause analysis of complex performance issues, analyse results and recommend solutions Solid understanding and experience with agile software development methodologies Ability and experience in working with globally distributed cross-functional teams to drive results Strong problem-solving and analytical skills with an aptitude for learning new technologies Strong communication skills and ability to work with professionalism, integrity, passion, and accountability in a globally distributed hybrid work environment BS/MS Degree in Computer Science or equivalent with proven experience in performance testing/engineering for mission critical software products & services Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of ServiceNow Developer In this role, you will: Develop and Manage ServiceNow in the IAM Space: Oversee ServiceNow development and handle incident management within the Identity and Access Management (IAM) domain. Lead Project Development: Manage key development tasks or projects within the IAM Access Development Pod, offering technical support to ensure deliverables meet schedule and quality standards. Service as ServiceNow Access Pod Architect: Collaborate with product owners and other stakeholders to ensure development aligns with ServiceNow standards. Conduct Code Reviews: Perform thorough code reviews to maintain quality and compliance. Facilitate Show and Tell Sessions: Lead meetings to present development updates and gather feedback. Analyze and Resolve Data Issues: Understand and analyze data to identify and address any issues impacting development. Coordinate Code Releases: Submit code releases, create necessary change requests (CR) records, and communicate deployment needs to deploy and support teams. Support pre-deployment CAD meetings to ensure smooth deployment. Monitor Compliance: Ensure all development adheres to IDAM and HSBC standards, addressing any required changes. Identify Risks and Issues: Highlight risks, issues and concerns to the project manager promptly. Manage ServiceNow Pod Tasks: Oversee tasks to ensure platform upgrades do not pose risks to IAM access workflows. Facilitate Training: Coordinate with the general ServiceNow Pod to understand upcoming training requirements and ensure IAM Project Pod developers attend necessary training sessions. Environment Management: Handle environment setup, cloning, and management. Requirements To be successful in this role, you should meet the following requirements: Experience in software development with at least 2+ years of experience working on Service Catalogs and Request Workflows within the ServiceNow application. Experience working with Business Rules, Catalog Scripts, UI Actions, UI Policies, Scheduled Jobs, Script Actions, Script Includes, REST Api’s and other scripting elements of ServiceNow. Knowledge of Identity and Access Management for personal and service accounts. The difference between Privileged and Non-Privileged, Human and System to System accounts. Advanced knowledge in Angular for Service Portal development, custom widgets and understanding of API development. In depth knowledge of ServiceNow’s functionality, database structure, development tools and techniques. Must have good exposure to Agile Scrum practices and methodology. ServiceNow certification (CSA, CIS-ITSM). Strong Core JavaScript development experience. Experience designing and developing process-based solutions. Experience documenting user case processes, system design/development and BPM workflows. Ability to transform Business Requirement into Business Process. End to End experience of ServiceNow based application design and implementation. Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service. Implementation and integration experience with 3rd party platforms. Knowledge of linking ATF to Service Now workflows to enable automatic testing. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Employee Platforms team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience in ServiceNow application Hands-on practical experience in system design, application development, testing, and operational stability Proficient in coding in one or more languages Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Overall knowledge of the Software Development Life Cycle Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Preferred qualifications, capabilities, and skills Familiarity with modern front-end technologies Exposure to cloud technologies

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking a Senior Business Systems Analyst III to support a high-impact initiative for a leading client in the life sciences industry. This role bridges business needs with technical execution across a range of strategic focus areas, including reporting enhancement, process optimization, and technology enablement. The successful candidate will work with cross-functional teams to gather requirements, support project execution, and help design user-centered solutions. This position requires strong analytical skills, technical understanding, and the ability to facilitate alignment between business stakeholders and delivery teams. Key Responsibilities Business Analysis & Process Improvement Conduct discovery sessions to gather and document business and technical requirements. Translate stakeholder needs into clear specifications that guide solution design. Identify dependencies, potential risks, and improvement opportunities across business processes. Project Coordination Assist in developing project timelines and tracking milestones. Maintain documentation including meeting notes, action items, and progress reports. Help ensure alignment with organizational standards, goals, and delivery timelines. Technology & Tool Enablement Support the evaluation, rollout, and adoption of new tools and platforms. Gather feedback from end users to help refine system features or processes. Collaborate with internal teams to improve tool usability and efficiency. Testing & Quality Assurance Participate in testing activities including test planning, script development and execution, and defect tracking. Help ensure that delivered solutions meet agreed-upon requirements and standards. Maintain testing documentation and contribute to issue resolution. Reporting & Data Visualization Assist in defining key performance metrics and data visualization needs. Help develop intuitive dashboards or reporting frameworks based on user input. Apply user experience principles to improve clarity and effectiveness of reporting tools. Required Qualifications Bachelor’s degree in Business, Information Systems, or related field. 8+ years of experience as a Business Analyst or similar role in a technology or business transformation environment. Strong understanding of project delivery methodologies (Agile, hybrid, etc.). Experience translating complex requirements into functional specifications. Proficiency in tools such as Excel, MS Office, and collaboration/project platforms. Preferred Qualifications Experience with enterprise platforms (e.g., ticketing systems, workflow tools, or reporting software). Familiarity with infrastructure, cloud, or development lifecycles is a plus. Exposure to regulated industries, particularly healthcare or life sciences. Professional certifications (e.g., CBAP, PMI-PBA, CSM) are beneficial. Soft Skills Excellent communication and facilitation skills. Ability to think strategically and adapt quickly in a fast-paced environment. Strong analytical mindset with a focus on problem-solving. Collaborative attitude with a commitment to continuous learning and improvement. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Job Purpose: Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. ͏ Objectives of this role: Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. Maintain organizational standards of satisfaction, quality, and performance. Oversee multiple project teams, ensuring program goals are reached. Manage budget and funding channels for maximum productivity. ͏ Â Roles and Responsibilities: Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. Drive regular project meetings & ensure transformation initiatives are driven to completion. Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. ͏ Required skills and qualifications: 5+ years of experience in an upper-management role, preferably in program management. Exceptional skills in leadership, time management, facilitation, and organization. Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. Experience in managing stakeholders (internal and external). Outstanding knowledge of change management principles and performance evaluation processes. ͏ Good to have skills and Experience: PMP Certified is added advantage. Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Delivery Management. Experience: >10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Key Objectives: Deliver accurate, timely, and high-quality reporting content necessary for use with relevant committees and boards as well as senior leadership groups Support internal stakeholders in risk and audit reporting inquiries and needs Identify and implement continuous improvement opportunities to the content and process for producing quality reporting Key Responsibilities: Supports the development and delivery of materials for use in Risk Management Committees, Audit Committees and leadership forums Acts as a liaison with Risk Advisory and Internal Audit for the purpose of furthering strategic objectives and key reporting results Engages with key Invesco business stakeholder groups to understand business needs and requirements for reporting risk and audit related data Prepares key messaging / communication of risk management and/or audit activities and outcomes to key stakeholders Builds strong relationships with key stakeholders in support of risk and audit reporting Fields internal inquiries to fulfill ad hoc and client reporting requests Appropriately leverages technology and data analytics in support of risk and audit reporting Supports key business initiatives and related workstreams to ensure team goals are met Identifies opportunities for process improvements in risk and audit reporting, leveraging technology and best practices to enhance efficiency and accuracy. Participates in training and awareness programs in support of effective enterprise risk management reporting and risk culture Work Experience / Knowledge: 3-5 years’ of relevant work experience within any of the following: enterprise risk, internal audit and/or business reporting in the Financial Services industry, preferably in Asset Management Experience effectively working with a diverse group of stakeholders and employees at all levels of the organization Experience using GRC tools such as ServiceNow IRM is helpful, not required Understanding of assurance functions, terminology, frameworks is helpful, not required Formal Education: Bachelor’s degree in Finance, Risk, Business, Information Systems or relevant discipline, advanced degrees and/or accreditations a plus Skills / Other Personal Attributes: A self-motivated, critical thinker with excellent interpersonal and communication skills that facilitate effective collaboration with colleagues, fostering a cooperative and productive team environment Ability to proactively engage with a diverse group of stakeholders across multiple locations and time-zones Strong organizational skills with the ability to work tight deadlines and manage multiple deliverables simultaneously to a high standard Demonstrates strong ability to thrive in both team-oriented and independent work environments Detail-oriented with a high level of accuracy High level of accuracy and attention to detail Adheres to the highest standards of ethical behavior and conduct Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What’s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days’ Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To Know More About Us About Invesco: https://www.invesco.com/corporate/en/home.html About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html Apply for the role @ Invesco Careers : https://careers.invesco.com/india/ Show more Show less

IT Onsite Support Engineer (2-4 Years Experience) Location: Delhi, India Job Type: Full Time (5DPW) Key Responsibilities: 1) Provide onsite IT support for desktops, laptops, and mobile devices. 2) Troubleshoot and resolve hardware, software,and connectivity issues. 3) Manage IMAC (Install, Move, Add, Change) and desk-side support services. 4) Perform break-fix support for end-user devices, including replacements. 5) Deploy, manage, and maintain Windows OS, Microsoft Office, and standard applications. 6) Support and optimize SCCM (System Centre Configuration Manager), Intune, and Active Directory. 7) Administer and troubleshoot VPN, Lync, Outlook, and EUC tools. 8) Provide VIP support and serve as the primary IT contact in the absence of other teams. 9) Ensure compliance with security protocols, patch updates, and antivirus software. 10) Manage and support printers, scanners, and smart hands & feet services. 11) Analyze Service Desk calls and incidentdata to recommend training or automation improvements. Required Skills & Experience: · 2-4 years of experience in onsite IT support and end-user computing (EUC). · Proficiency in Windows OS, ServiceNow, SCCM, and Intune. · Hands-on experience with remote support tools, desktop imaging, and IT asset management. · Strong troubleshooting skills in Active Directory, network connectivity, and software deployment. · Familiarity with MAC device support, mobile device management, and VPN setup is a plus. · Ability to work independently, manage multiple tasks, and provide excellent customer support. Job Types: Full-time, Contract Contract length: 12 months Shift: Day shift Work Days: Monday to Friday Ability to commute/relocate: Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Location: Delhi, Delhi (Preferred) Work Location: In person

We are looking for a dynamic and experienced HR Systems Administrator to join our Global HR Systems team. In this role, you will provide technical expertise and oversight for Workday, Cornerstone LMS, HR ServiceNow, and other HR Systems. Your primary responsibilities will include maintaining and enhancing Workday modules and other HR Systems, consulting with business stakeholders to identify requirements, designing and implementing solutions, and providing functional and systematic support for complex system issues. You will focus on continuous improvement of system processes to drive efficiencies, reduce risk and support a superior employee experience. Key Responsibilities Product Management and Expertise : Serve as the Product Manager and subject matter expert for key Workday modules. Partner with HR Systems Leadership, HR Centers of Excellence, and Technology teams to develop a common roadmap for continuous system improvements in support of ongoing business needs. System Maintenance and Enhancement : Maintain, monitor, and enhance the technical and functional aspects of Workday and other HR Systems as needed. This includes managing integration points with vendors or other internal systems. Stakeholder Collaboration : Partner with HR Systems leadership, HR COE, and other stakeholders to review and prioritize system enhancement requests. Identify and clarify business requirements, create functional specifications, and configure business processes. Consult with partners to align on the best solutions to meet requirements. Create and execute test scenarios to ensure successful implementation of new functionality. Collaborate with the business and Technology teams to review and test applicable system integrations and functionality. Issue Resolution and Risk Management : Troubleshoot issues using technical expertise and propose creative system solutions to solve complex system issues quickly. Proactively evaluate potential risks and issues to identify opportunities or gaps, create solutions, and lead the implementation of changes to improve system performance. Stay up to date on HR System releases, fixes, and best practices. Training and Mentorship : Provide coaching to other HR Systems team members in specific areas of expertise through knowledge sharing and mentorship. Partner with internal HR COE teams to communicate changes for updates and releases to ensure a superior user experience. Required Qualifications 5+ years of Workday system configuration experience in at least 2 modules (HCM, Payroll, Benefits, etc.). 3+ years in core HR processes (e.g., payroll, tax, benefits, recruiting). Strong consultative skills; proven ability to translate business needs into HR system design and configuration. Experience with test case development and execution. Success in implementing system enhancements that deliver measurable results. Strong analytical skills with high accuracy in a fast-paced environment. Excellent documentation skills for clear configuration notes and test cases. Strong critical thinking and situational decision-making abilities. Effective both independently and in team settings within dynamic environments. Post-implementation support experience. Preferred Qualifications Experience with HR systems like HR ServiceNow, Cornerstone, STAR Compliance, or other cloud-based/SaaS platforms. Workday Pro Certification Strong written and verbal communication skills for interacting with leaders and partners. Proven ability to manage multiple projects in various roles. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Human Capital

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “ provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities.” American Express is on a mission to evolve risk management across all risk domains and stripes (Enterprise Risk, Operational Risk, Compliance Risk, Privacy Risk etc.) A key part of this are the technology solutions and platforms. We are seeking a Director, Digital Product Management, Integrated Risk Management to lead this multi-year effort. This is a newly created role, and the Director will be responsible for suite of solutions within the within Integrated Risk Management (IRM) platform. Responsibilities: Develop and drive the strategic vision for owned modules/component within Integrated Risk Management (IRM) platform(s) which is line with the AXP’s core risk management vision. Connect the vision to that of their respective risk domains Establish a multi-year roadmap for execution and implementation Partner with stakeholders across AXP for the vision, roadmap, planning and execution. Business partners will include risk management organizations across AXP – BU-level Control Management teams (1LOD), risk domain teams in the Independent Risk Management organization (2LOD) and Internal Audit (3LOD), Technology and many others Track and manage execution of multiyear initiative – prioritize and sequence deliverables, host agile ceremonies, manage risks and issues, report status to senior leaders, etc. Manage transition from the existing platform(s) to the new IRM platform(s) Manage the overall platform governance across various AXP functions including prioritization, requirements, and any conflicts that arise Manage the roll-out plans and adoption with various AXP functions including organizational change management As it relates to the end-to-end architecture vision, manage the definition and execution of integrations with various risk and enterprise applications Build, lead, and develop a diverse team of high-performing Risk Management and Product professionals executing against highly complex and critical projects and governance activities Nurture and mentor talent across the team. Qualifications A bachelor's degree in computer science, engineering, information systems, or a related field. An advanced degree (M.S. or Ph.D.) in computer science, engineering, information systems, management technology, or an MBA is preferred Experience leading implementation and ongoing support of ServiceNow Governance Integrated Risk Management (IRM) platform is desired. 7+ years of Product Management (or equivalent) experience. Must have experience in large platform implementation from ideation to rollout Strong background in the Product discipline - Business case creation, roadmaps, prioritization etc. Ability to translate business requirements into technical platform capabilities, roadmaps, solution architectures, and data domains Experience in following areas: definition and design of business, functional and technical requirements; system selection and implementation support; Systems Development Lifecycle (SDLC); Quality Assurance and testing (QA); program/project management and implementation planning (PMO) Good understanding of key risk frameworks such as Risk and Control Self-Assessment (RCSA), risk tolerance and appetite management, control monitoring and testing, risk and performance metrics, issue management, regulatory change management, automated workflows, reporting etc. Experience in at least two risk domains such as Operational Risk, Consumer Compliance, IT/IS risk, Privacy Risk, Third Party Risk, Conduct Risk, etc. Experience with system and application architecture, data integration and analytics. Strong foundation in establishing data models (taxonomies and ontologies) for risk management. Strong communication skills, both verbal and written, at all levels of the organization, effectively leveraging storytelling to drive understanding & alignment Demonstrated ability to think critically and challenge the status quo Experience as people leader with ability to lead global teams Proven success working in a matrix environment American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Requisition Number: 101259 SLS Consultant Sr. Location: This is a hybrid opportunity in Delhi-NCR, Bangalore, Gurugram area. Insight at a Glance 14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces™ list #14 on Forbes World's Best Employers in IT – 2023 #23 on Forbes Best Employers for Women in IT- 2023 $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As an SLS Consultant Sr , you will lead the delivery and relationship management for one of our most strategic, large multinational clients within our Software Asset Management (SAM) managed service offering. We will count on you to be responsible for ensuring the successful execution of the SAM managed service, driving strategic initiatives, managing operations, and building a strong, trusted partnership. Along the way, you will get to: Serve as the primary point of contact and trusted advisor for key stakeholders within a large, multinational client organization. Lead and oversee the successful delivery and evolution of the managed SAM service for the assigned client account. Manage day-to-day SAM operations, ensuring service level agreements (SLAs) are met and operational excellence is maintained. Drive and manage the portfolio of SAM initiatives and strategic projects for the client, including process transformation, compliance management, and optimization opportunities. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for Proven experience managing large, complex enterprise clients, ideally multinational organizations, with a focus on relationship management and service delivery. Demonstrated experience managing Software Asset Management (SAM) operations for significant accounts. Strong experience in managing SAM initiatives and strategic projects, including process improvement, compliance programs, and optimization efforts. Hands-on, practical experience with ServiceNow SAM Pro, including data management, configuration understanding, and leveraging its core functionalities. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. Medical Insurance Health Benefits Professional Development: Learning Platform and Certificate Reimbursement Shift Allowance But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's talent leads tomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/ Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

#Free post Designation: Incident Manager Location: Gurgaon Experience: 5+ years of experience Qualification: B.E, B. Tech, BCA, Diploma in IT background Key Roles and Responsibilities: Monitor and manage major incidents to ensure timely resolution. Act as the primary point of contact during major incidents. Coordinate with technical teams to resolve incidents and implement fixes. Conduct comprehensive investigations to identify the root cause of incidents, leveraging techniques such as the 5 Whys analysis. Provide real-time updates to internal teams, senior leadership, and clients throughout the major incident lifecycle. Lead major incident response bridges/calls, ensuring structured communication and rapid decision-making Document incident timelines, actions taken, and outcomes; ensure root cause analysis (RCA) and post-incident reports are completed and distributed to stakeholders. Identify the impact to specific customers and engage appropriate resolver teams to address the issue. Review high-priority tickets, monitor SLA compliance, and escalate where needed. Review high aging tickets with group owners and drive resolution to reduce backlog. Escalate Incidents at risk of breaching Service Level Agreement with the respective Coordinator Lead day-to-day operational activities in of the Incident Management Team Prioritize and assign incidents, changes, and problems within the ITSM system queue Analyse incident trends in collaboration with Problem Management to identify recurring issues. Drive backlog reduction by reviewing aging tickets and working closely with resolver groups for timely closure Maintain incident records, generate incident, and trend reports. Prepare weekly and monthly incident reports for stakeholders. Work on key KPIs including reduction of Priority 1 (P1) incidents, improvement of P1 SLA compliance, and overall incident volume reduction. Required Skills. Strong communication and stakeholder management Effective multitasking and incident coordination Proficient in ITSM tools (ServiceNow, BMC Remedy) ITIL knowledge (certified preferred) Sharp analytical and problem-solving skills Job Type: Full-time Benefits: Health insurance Provident Fund Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution ͏ KEY SKILLS AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management ͏ ͏ ͏ Mandatory Skills: ServiceNow - IT Service Management. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Hiring ServiceNow HRSD & ITOM Developer (5+ yrs) – Onsite in Chennai/Gurgaon. Must have hands-on experience in HRSD/ITOM modules, scripting, integrations, and platform optimization. CIS certification & HR platform/Cloud integration preferred.

🚀 We’re Hiring | ServiceNow Developer – ITSM Specialist 📍 Location: Chennai / Noida 💼 Experience: 4–8 Years 🏢 Industry: IT Services / SaaS / Enterprise Tech Are you an experienced ServiceNow Developer with a passion for building enterprise-grade ITSM solutions? Join a fast-scaling global team driving transformation across industries! 🔧 Key Responsibilities & Skills: • Hands-on experience with ServiceNow ITSM modules (Incident, Change, Problem, Knowledge, Config Management) • Experience in ServiceNow administration and scripting (JavaScript) • Expertise in relational databases (MySQL, Oracle, SQL) • Skilled in Instance Upgrades, Patches & API integrations • Excellent communication & client engagement skills • Certified ServiceNow System Administrator (mandatory) • Bonus: ITIL V3/V4, CIS-ITSM, Flow Designer, ATF, Integration Hub, Virtual Agent 🎓 What We Look For: • 4–8 years of strong ServiceNow experience • Proven delivery in medium-to-complex workflow solutions • Ownership mindset & proactive approach 📩 Apply Now: ashwini@skyleaf.global 📞 Contact: +91-9900142264 Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 3 to 5 years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Title: Desktop Support Engineer Location: VADODARA GUJARAT Job Type: [Full-time / Part-time / Contract] Experience Level: [Fresher /Entry / Mid / Senior] Reporting To: IT COMUNICATION/ IT Support Lead/ CAMERA SUPPORT Job Summary: We are seeking a skilled and motivated Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. You will be the first point of contact for troubleshooting desktop systems, laptops, peripherals, and application issues. Key Responsibilities: Provide first and second-level technical support for desktops, laptops, printers, and mobile devices. Install, configure, and maintain operating systems, software applications, and hardware components. Respond to user queries via ticketing systems, phone, email, or in-person. Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi). Support Microsoft Office 365 and Windows OS (Windows 10/11). Maintain inventory of hardware and software assets. Escalate unresolved issues to appropriate internal teams or vendors. Assist in setting up and supporting conference room equipment and video conferencing tools. Perform routine maintenance and system updates. Document technical procedures and user guides. Requirements: 10th pass,12th pass,Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. Freshers also apply,1–3 years of experience in desktop support or similar IT support roles. Strong knowledge of Windows OS, Microsoft Office Suite, and common desktop applications. Basic understanding of Active Directory, DNS, DHCP, and ITIL practices. Familiarity with imaging tools, remote desktop support tools (e.g., TeamViewer, AnyDesk), and ticketing systems (e.g., ServiceNow, Jira). Excellent communication, problem-solving, and interpersonal skills. Ability to prioritize and manage multiple tasks effectively. Certifications like CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus. Preferred Skills (Optional): Experience with MacOS or Linux systems,windows. Work Environment & Benefits: [Flexible work hours / On-site / Hybrid option if applicable] [ paid time off, professional development, etc.] Job Types: Full-time, Fresher, Internship Pay: ₹10,043.24 - ₹15,784.78 per month Shift: Day shift Work Location: In person

he/she primary role is to ensure that standard methodology, processes and tools are developed that provide repeatable results and are adopted across the user community. The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day-to-day service management processes defined for the operation of these systems. Including: ITSM Process Consulting for CM/KM/EM but primarily problem management Service Level Reporting Continuous Service Improvement Data Analytics & Data Visualization ServiceNow Operations Major Incident Management IT Asset Management (HAM & SAM) Understanding around Cloud Technologies (AWS, Azure) Understanding around Data Warehouse Principals Key Responsibilities Major Areas of Accountability: Provide appropriate governance oversight to ensure that the practitioner community is adhering to standard methodology, processes, and practices. Define the organizational measures required to determine the state of the practice area and if practitioners are operating successfully. Develop and administer the tools required to effectively measure practitioner skill assessments. Lead the development of a continuous feedback process for practitioners to identify process improvements. Technology analytics process Ownership, Championship & Improvement Thorough understanding of technology assets/environments/services, business needs and SLAs. Lead the creation and management of processes and reports that provide insight into improvement opportunities. Delivery Build and lead a Team of ITIL Service Management Professionals. Act as the Services Process Manager for the Problem, Change, Knowledge & Event Management processes and the workflows associated with each. Partner with adjacent services team leaders to deliver our service operations strategic plan and roadmap. Define, implement, and maintain the key performance indicators (KPIs) of the services including the generating and distributing of reports to measure the effectiveness and value of the services. Chair the operational review cadence for internal governance related to service performance against our KPIs and targets. Conduct root cause analysis/postmortem meetings and facilitates the problem management process for lessons learned and preventive recurrence. Manage and drive the incident and change management processes to always ensure operational stability. Develop framework and serve as a facilitator of audits and assessments to ensure processes and services are fit for purpose and support the mission. Serve as an expert analyst and advisor to plan, manage, and execute Process Improvement & partner with Data Science team in finding potential use cases for ITSM Intelligent Automation ( AI ML ). Knowledge of ServiceNow Predictive Analytics & other ML Tools. Python & R Scripting is good to have. Knowledge of PowerBi & advance ServiceNow reporting. Manage employee performance, setting objectives, and conducting regular team and individual performance reviews. Create and build relationships with key business stakeholders Decision Making Authority: Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company Interacts with the VP of Managed Services and the Business Unit Constituents to rationalize, enhance and evolve our Managed Service offerings. Continuous Improvement Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required. Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results. Use experience, expertise, and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets. Identify scope of process improvements & logging defects or enhancements for the same in ServiceNow. Participate in ITSM Process enhancement, defect fixes & thoroughly test them in ServiceNow Lower environment. Able to keep all the process documents & SharePoint site up-to date. Required Qualifications Bachelor’s degree in Business, Computer Science, Information Technology or related field; or equivalent work experience. 10-15 years’ experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation). Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes). Superior written and verbal communication skills; to include developing executive level presentations. Proven practice area leadership experience, including ability informally lead and mentor peers across the practice community. Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships. ITIL Foundation or Expert certification Work experience of Service Management tools, preferably ServiceNow Excellent communication skills & practices delivery of ITIL process training sessions. This role require managing Team Leaders & individual contributors across TI Operations Preferred Qualifications ServiceNow Operations Data Science for ITSM Intelligent Automation ITIL Expert PowerBI Flexera One Process consulting Training & Coaching About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Responsibilities Conduct IT asset discovery and ensure accurate inventory management. Develop and maintain scripts for automation and process improvement. Manage and maintain the Configuration Management Database (CMDB). Implement and support IT Service Management (ITSM) processes. Conduct IT asset discovery and ensure accurate inventory management. Required Skills Experinece in HAM and IT asset discovery tools and techniques. Strong experience in system administration. Expertise in system and application integration. In-depth knowledge of CMDB management. Proven track record in application development. Solid understanding of ITSM frameworks and practices. Experience with IT asset discovery tools and techniques. Show more Show less

Service Development Head - MSI Services India Pvt Ltd - Bangalore MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India. Job Summary: Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization. Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions. Adept at stakeholder management, especially with U.S.based leadership, ensuring service excellence through strong governance and collaboration. Skilled in building high-performance cultures, managing global teams, and implementing scalable processes. Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments. Qualifications & Experience: 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles. Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT. Proven experience in building, scaling, and transforming shared services or global capability centers. Experience in stakeholder management, preferably with US-based teams and leaders. Strong business acumen with an ability to influence and drive results across geographies. Excellent leadership, communication, and conflict resolution skills. Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred. Preferred Attributes: Experience managing teams across multiple shifts, including night operations. Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools). Demonstrated ability to operate at both strategic and tactical levels. High resilience, problem-solving ability, and decisiveness in ambiguous environments. US visa and travel history to US / CAN or other GCCs in Europe Show more Show less

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. TCS Hiring for Experience Range : - 6 + Years Job Locations: Pan India Technical/Functional Skills MUST HAVE SKILLS Desired skills for Tanium administrator include: Tanium Service Now, Strong troubleshooting skills in Windows\Linux Operating systems, VMWare, PS scripting In-depth knowledge of Windows patch lifecycle and Microsoft update management Experience with vulnerability management and compliance reporting . Roles & Responsibilities Design and optimize enterprise-wide patching strategies and maintenance windows. Customize TANIUM Deploy packages and create scripts for advanced software rollout and patching logic. Maintain and update patch source repositories, configuration baselines, and deployment templates. Perform root cause analysis for persistent patching issues and automate resolution processes. Develop dashboards and real-time metrics in TANIUM Performance and Reporting modules. Collaborate with security teams for CVE-based remediation through TANIUM Comply. Integrate TANIUM with other ITSM and security tools (e.g., ServiceNow, SCCM, SIEM) for seamless workflows. Mentor and support junior engineers in patching operations and best practices. Execute patch deployments across desktop and server environments using TANIUM Deploy. Monitor patch compliance and remediation status using TANIUM Patch and TANIUM Comply. Troubleshoot failed patches or deployments on endpoints and provide timely resolution. Respond to and resolve service tickets related to patching, software distribution, and endpoint configuration. Perform vulnerability scans with TANIUM Comply and assist in remediation tracking. Run TANIUM Interact queries to validate system health, software versions, and patch status. Follow change control processes and ensure documentation and approvals for patch schedules. Escalate complex issues or recurring failures to L3 support with detailed incident documentation. Coordinate with Vendor and complete necessary tasks that need vendor intervention Show more Show less

Fortanix is a dynamic start-up solving some of the world's most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS. With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a "Cool Vendor", Fortanix is revolutionizing cyber security. Join the revolution! At Fortanix we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking software engineers to extend the capability and performance of our cloud security solutions As a Software Engineer at Fortanix, you will play a critical role in designing, building, and maintaining our observability platform. You will work closely with cross-functional teams to enhance and optimize the performance and scalability of our cloud security solutions. In this role, you will: Collaborate with product managers and other engineers to determine customer requirements and translate them into technical solutions Design, develop, and deploy observability features and functionality for our cloud security platform Optimize and scale our observability infrastructure to handle large volumes of data efficiently Participate in code reviews and provide constructive feedback to ensure the overall quality and stability of the codebase Contribute to the continuous improvement of software development processes and practices We are looking for someone who: Has a deep understanding of observability concepts, tools, and techniques, including monitoring, logging, and distributed tracing Has strong software engineering skills and experience with backend development Is proficient in at least one programming language, such as Rust, Go, Java or C++ Has experience with cloud-based technologies, preferably AWS, Azure and GCP Is proficient with database architecture, scaling, and optimization Has competence with CI/CD procedures and microservice architecture Is familiar with containerization technologies like Docker and Kubernetes Has excellent problem-solving and analytical skills Is self-motivated and can work effectively both independently and as part of a team Communicates effectively and enjoys collaborating with others If you are passionate about observability and want to make a meaningful impact in the field of cloud security, we would love to hear from you. Join us at Fortanix and be part of our mission to redefine what cloud security means. Requirements Minimum of 5 years of professional experience as a software engineer Bachelor's degree in Computer Science, Engineering, or a related field Strong experience in backend development and building distributed systems Proficiency in at least one programming language, such as Rust, Go, Java or C++ Experience with cloud-based technologies, preferably AWS, Azure and GCP Familiarity with containerization technologies like Docker and Kubernetes Strong problem-solving and analytical skills Excellent communication and collaboration skills Benefits Mediclaim Insurance - Employees and their eligible dependents including dental coverage Personal Accident Insurance Internet Reimbursement Employee Stock Options Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you're interested in working in a fast-growing, exciting working environment - we encourage you to apply ! Show more Show less

Role Description Role Proficiency: Leverage specialist testing knowledge to define and implement test practices and strategies for a portfolio or program Outcomes Analyse Recommend and Implement testing practices in projects Assess existing tools/frameworks and propose enhancements Customize and Implement Testing Tools and Frameworks Define Test Strategy for a Program Conduct Technical Review of Projects and Identify risks/issues Drive the capture and delivery of Test Metrics Measures Of Outcomes Test Coverage Test Automation Coverage Savings from Optimization Savings from Automation Defect Removal efficiency No: of Kaizens initiated and implemented Cost savings for the customer Cost saving from carrying out Test Optimization exercise Continuous service improvements Outputs Expected Test Strategy: Define and implement test strategy Define and baseline tool strategies Define and document test environment and test data strategies Perform feasibility study for recommended solutions Knowledge Management Publish best practices and guidelines standards white paper etc. Test Reporting Conduct cost benefit analysis Test Design Development Execution Create strategies for test optimization Carry out gap analysis and identify improvement areas Identify program goals and define KPI's and SLA's Identify and implement industry wide best practices Test Planning Perform test maturity assessments provide recommendations and define roadmaps Identify candidate for automation by prioritization Skill Examples Ability to define test strategies Ability to manage and evaluate the test tools and frameworks Ability to create re-usable assets Ability to identify test practice gaps and provide recommendations Ability to perform test maturity assessments Ability to define service improvement roadmaps Knowledge Examples Knowledge of Automation Techniques Knowledge of Testing methodologies Knowledge of Test Automation tools and frameworks Knowledge of Automation ROI analysis Knowledge of industry wide KPI's Knowledge of Test Data and Test Env requirement identification Additional Comments Job Title: Quality Analyst Lead – ServiceNow Experience Required: 10+ Years Job Summary: We are looking for a seasoned Quality Analyst Lead with 10+ years of experience in software testing and quality assurance, including at least 3+ years in a leadership or delivery management role. The ideal candidate will have a strong hands-on testing background, deep understanding of testing methodologies, and experience in managing QA delivery across complex projects. Knowledge of the ServiceNow platform is essential, including testing across ITSM, ITOM, CSM, or other modules. ________________________________________ Key Responsibilities: Quality Assurance & Testing: Design and implement comprehensive test strategies, plans, and scripts (manual and automated) for various application modules, especially in ServiceNow. Ensure end-to-end test coverage including functional, integration, regression, performance, and user acceptance testing. Work closely with business analysts and developers to understand requirements and translate them into test scenarios. Lead defect management processes – logging, tracking, triaging, and ensuring timely resolution. Perform hands-on testing activities when required, especially during critical releases or complex modules. Leadership & Delivery Management: Lead and manage a team of QA Analysts, providing guidance, mentorship, and performance feedback. Drive QA delivery planning, execution, and resource allocation to meet project timelines and quality goals. Collaborate with cross-functional teams including project managers, developers, architects, and product owners. Participate in Agile/Scrum ceremonies and ensure QA involvement across all sprints and releases. Monitor and report key QA metrics like test progress, defect leakage, coverage, and quality trends. ServiceNow QA Expertise: Ensure thorough testing of ServiceNow modules, including custom workflows, UI policies, business rules, and integrations. Validate configuration, workflows, and forms within ServiceNow instances as per user stories and requirements. Familiarity with Automated Test Framework (ATF) in ServiceNow is a plus. Support testing of ServiceNow integrations with third-party applications and external systems. ________________________________________ Required Skills & Qualifications: 10+ years of experience in Software Testing/Quality Assurance. 3+ years in a QA Lead or Delivery Management role. Solid understanding of QA best practices, test planning, execution, and reporting. Strong experience with testing tools like JIRA, ALM, Selenium, Postman, SoapUI, etc. Hands-on experience with Agile/Scrum methodologies. Proficient in ServiceNow platform and module-level testing. Experience in API testing, data validation, and integration testing. Strong communication, problem-solving, and stakeholder management skills. Certification in ServiceNow Fundamentals or QA tools (preferred). ________________________________________ Preferred Qualifications: Experience working with international clients or distributed Agile teams. Familiarity with automated testing frameworks, especially in ServiceNow (e.g., ATF). ISTQB or similar QA certification is a plus. Exposure to ITSM, CSM, ITOM, or other ServiceNow modules is highly desirable. Skills Servicenow,Atf,Software Testing,Delivery Management Show more Show less

As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 12,000 employeesin more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers. Would you like to take the next step in your career and be part of our highly qualified team? Are you ready to break new ground? Job Title : ServiceNow Developer Relevant Experience : (6-10) Years Job Location : Hyderabad/Bangalore/Mumbai/Pune/DelhiNCR. Job Description : 5+ years of experience working as a Developer on the ServiceNow platform. Experience with ITOM Visibility, ITSM Pro, CMDB, HAM Pro, modules in ServiceNow (experience on any other ServiceNow modules is a plus) as a developer. Mandatory working knowledge on concepts like Discovery, Service Mapping, Event Management, Flow Designer, Catalog Items, Integrations using spokes and APIs. Experience with custom application development, ACLs in ServiceNow Experience on configuring Workspaces, mobile applications. A bachelor’s or master’s degree in information systems or computer science, or equivalent experience Good written, verbal communication & interpersonal skills Commitment to excellent customer service & strong focus on quality. If you are interested please share your resume to SaiManognya.Vuppala@bs.nttdata.com Show more Show less

• Minimum 3+ years of direct experience as a ServiceNow Application Developer with total 7+ yrs experience • Experience developing, configuring, and customizing the ServiceNow platform to meet business requirements • Working knowledge of the process for developing and supporting custom applications • Hands-on experience with ServiceNow App Engine, Studio, Scripting, Workflows, UI Builder, Workspaces, and Integration Hub • Strong experience with JavaScript • Ability to write clean, efficient, and maintainable code • Flexible and adaptable, with the ability to learn new concepts quickly • Proven ability to work effectively in a team environment with aggressive deadlines and multiple priorities, as well as independently with minimal supervision • Excellent written and verbal communication skills. Show more Show less

Experience: 6 + years Mandatory to have working experience as SRE Lead in the Retail domain or as Site Reliability Engineer (SRE) at customer work location in the e-com domain. Should be able to work on rotational shift. Must have experience in Production Application Support of OMS (prefer to have Blue Yonder) Must know how retail platforms upstream and downstream integrations work with various tracks such as dot com, warehouse management, stores etc. Must have skills in any of the automation languages like Python, shell, Java to automate periodic OMS related task/SRE task. Should know how to gather SRE requirement from Tech and non-tech aspect from customer. Must have skills in interacting with Level 2 and Level 3 Deve support experience in eCommerce platforms. Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/NewRelic). Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA. Experience working with postman. Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy) Must know how to work with the Dev team, cross functional teams across time zones. Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms. Show more Show less