12832 Servicenow Jobs - Page 28

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Help design and implement new products and features while also enhancing the existing product suite Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 0-2+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Summary Job Title: Technical Team Lead ServiceNow SAM Pro Location: TechM Pune Sharda Years of Experience: 7 10 Years Job Summary We are seeking an experienced Technical Team Lead to oversee the implementation and optimization of ServiceNow SAM Pro. The ideal candidate will have a strong background in software asset management, with a focus on configuration, license management, and compliance. This role requires a blend of technical expertise and leadership skills to drive effective software asset management practices across the organization. Responsibilities ServiceNow SAM Pro Implementation & Optimization: Lead the configuration, administration, and optimization of ServiceNow SAM Pro to effectively track, manage, and report on software assets. License Management & Compliance: Ensure compliance with vendor contracts and licensing agreements, monitor software license consumption, and support software audits. Data Integration & Reconciliation: Manage integrations between ServiceNow SAM Pro and other IT asset management tools, ensuring accurate data reconciliation and seamless data flows. Reporting & Insights: Develop and maintain SAM reports and dashboards, providing actionable insights on software inventory and compliance. Collaboration & Stakeholder Engagement: Work with internal teams and vendors to ensure effective management of software assets throughout their lifecycle. Process Improvement: Continuously assess and improve workflows and processes within ServiceNow SAM Pro to enhance operational efficiency. Mandatory Skills Expertise in configuring and administering ServiceNow SAM Pro. Strong understanding of software licensing models and experience applying these models within ServiceNow. Experience with ServiceNow reporting and dashboard creation. Proven ability to troubleshoot and resolve technical issues related to software asset management. Preferred Skills ServiceNow Certified Application Specialist ¿ SAM Pro. ServiceNow Certified Application Development ¿ CAD. ITIL Foundation or higher level certifications. Certified Software Asset Manager (CSAM) or similar certifications. Qualifications Strong analytical and problem solving skills. Excellent communication skills for engaging with both technical and non technical stakeholders. Ability to work independently and manage multiple projects simultaneously. Attention to detail with a focus on accuracy and compliance. Knowledge of software license management tools and processes. Experience managing software audits and liaising with vendors. Familiarity with cloud based software licensing and asset management (AWS, Azure, etc.) is a plus.

Job Summary Standard Chartered is investing significantly in digital transformation to improve our productivity, client and employee experience and creating capacity to reinvest in incremental growth activities. Fit For Growth is a bank-wide Programme to create ~1.5B billion USD in sustainable savings across Standard Chartered. This role will focus on two initiatives within the Programme focused on improving Cash Operations within Transaction Banking. These initiatives are currently planned until Dec 2026, and aiming to save over 20m USD and ~250 FTE of efficiencies. The Headcount and Financials Manager is a pivotal role focused on ensuring new joiners and leavers across the ~2000 people across Cash Operations are accurately reported. This involved close working relationships with various Cash Operations heads across our footprint in Asia, Africa, Middle East, Europe and Americas. In addition this role will own the end to end process of delivering and tracking the headcount efficiencies for these two initiatives. This includes accurate reporting across multiple systems in the bank, including Clarity and BART, and accurate Programme Steering Committee benefits reporting. Key Responsibilities Project Management and Governance Manage the full headcount and benefits management of the project(s) and coordinate with all relevant stakeholders across business and operations (as well as relevant support functions) ensuring accurate headcount and benefits reporting. Partner with relevant stakeholders, to ensure adherence to Bank standards and governance framework Develop and maintain comprehensive project artefacts including Benefits Management Plan, Headcount reporting, Benefits reporting, Programme Steering Commitment reporting, Project plans, RAID logs, Delivery plans and general updates to stakeholders Prepare materials and facilitate the weekly meetings including Working Group and Steerco meetings, ensuring timeliness, accuracy and relevance of data Identify and proactively manage project risks, issues, assumptions and dependencies, escalating as required if benefit commitments may not be achieved Ensure Clarity (the Enterprise tool for program/project monitoring and reporting) is up to date including Benefits, risks, issues, key benefit realisation milestone dates etc Encourage and enforce high standards of quality, accuracy and consistency in all project and programme logs, trackers and reporting materials. Drive formal handover to BAU including the formal programme closure when required Financial Management Collaborate with Operations Heads, Programme Team, PMO and other relevant teams to ensure accurate Headcount and Benefits forecasting and actuals Track and validate headcount including new joiners, leavers and movers. Support financial governance by ensuring variances are monitored and reported Support the Project Initiative owner in meeting the programme’s financial commitments in each year and over the life of the programme. Proven experience in managing both BAU headcount management and Project Benefits management Stakeholder Management Build and maintain strong, positive relationships with stakeholders across functions Ensure regular and transparent communication of project progress, risks and key decisions Engage stakeholders to align on priorities and resolve issues collaboratively Drives team members toward delivering on their commitments Effectively manage difficult interpersonal situations and drive consensus where needed Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders COO, Cash Management Global Head, Product Design and Control Group Head - Domestic flows - Cash ops PDC TB FFG Programme Manager TB FFG PMO Group Head - Domestic flows - Cash ops PDC Global Head TB Client Service Head of Business Management, Cash COO Global Head Domestic Flow, Cash Management Ops COO Cash, AME & EA Cash COO China and GCNA Global Head, Specialist Functions Skills And Experience Headcount, Benefis and Project Financial Management Project Management (Agile & Classic) Agile (ICAgile ICP-ATF) Clarity or Similar Project Management tools Excel PowerPoint Azure Dev Ops Qualifications Educated to degree level or equivalent experience Accounting qualification (CPA, CA) (preferred) Experience in Audit or Management Consulting (preferred) 10+ years’ experience in a Banking environment 5+ years’ experience managing benefits and financials for large scale $5-10m USD Programmes Exemplary integrity, ethics, independence, and resilience Ability to collaborate and work dynamically across a broad range of stakeholders, functions, and borders Strong management qualities, interpersonal skills and multi-cultural awareness and sensitivity Ability to manage geographically dispersed and highly varied client and stakeholder base Interpersonal skills in networking, influencing and decision taking Analytic, problem-solving and decision-making skills Good presentation, time management, negotiation and influencing skills Excellent written & oral communication skills Can work independently to strict timeframes Focused, organised and results-oriented Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda Assertive, tenacious, and willing to challenge when required Exposure to risk-related initiatives is a plus Demonstrates good technical and/or business understanding to manage project effectively Languages; English Project management: SAFe, Agile, Waterfall, PMP, PRINCE2 etc Tools: Clarity, ADO, Confluence, ServiceNow About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 2 Year(s) Of Experience Is Required Educational Qualification : NA Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components and testing efforts. A typical day may involve collaborating with cross-functional teams to gather and analyze requirements, developing innovative solutions, and ensuring the successful implementation of technology components to meet organizational needs. You will also engage in testing activities to validate the functionality and performance of the systems being developed, contributing to the overall efficiency and effectiveness of the data center operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Engage in continuous learning to stay updated with industry trends and best practices. - Assist in troubleshooting and resolving technical issues as they arise. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Good To Have Skills: Experience with ServiceNow IT Service Management. - Strong understanding of data center technologies and infrastructure. - Familiarity with network design and implementation. - Experience in system testing and validation processes. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow. - This position is based at our Chennai office. - A NA is required.

Role Responsibilities: Ensure clarity and distinction in job responsibilities, focusing on ServiceNow platform development including scripting, integrations, and customization tasks. Include coordination with cross-functional teams and active contribution to system upgrades and fixes. ServiceNow Developer: Responsible for comprehensive ServiceNow application development and support with detailed monitoring and issue resolution. Should Have experience in Multi Module. Skills: customization,integrations,itsm,scripting,itom,servicenow

Founded in 2018, Leena AI is the world’s largest independent employee‑facing Agentic AI, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across business systems through a single conversational interface. Customers routinely achieve a 70% reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‑service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. Leena AI integrates with 1000+ applications, including SAP, Salesforce, ServiceNow, ADP, Oracle, Workday, and Microsoft Office 365. The company’s solutions have been successfully deployed across 90+ countries, serving over 400+ customers, including leading enterprises such as Nestlé, Puma, Coca-Cola, Sony, and Etihad Airways. Leena AI supports 100+ languages globally, and millions of employees use the work assistant daily. Leena AI, headquartered in New York, has secured $40M+ in financing from investors including Greycroft, Bessemer Venture Partners, B Capital, and Y Combinator Role Overview We are looking for a driven and detail-oriented professional to lead our CXO engagement dinners and events program across the U.S. market—from our Gurgaon HQ. This role will manage end-to-end planning, city and contact prioritization, outreach campaigns, and coordination with field teams to drive high-quality CXO interactions and contribute to top-of-funnel B2B pipeline. Key Responsibilities Run CXO Dinner Program Execution (Remote – U.S. Focused) Lead planning and execution of company-sponsored CXO dinners across key U.S. cities. Manage event calendars, venue planning, and scheduling. Identify Attendees & Decision Makers Research and build lists of CXOs and key decision-makers in target cities. Use tools like LinkedIn Sales Navigator, Apollo, ZoomInfo, etc. Prioritize Cities Based on Data Analyze pipeline data and market signals to shortlist cities. Recommend event dates based on regional trends and business context. Multi-Channel Outreach & Invitations Drive invites and RSVPs through email, LinkedIn InMail, and LinkedIn Ads. Optimize outreach workflows for maximum attendance. Coordinate with Local Ops Teams Collaborate with on-ground operations for final logistics, headcounts, and attendee info. Ensure seamless execution handoff as the event date approaches. Post-Event Sales Enablement Work with Sales to drive post-event meetings and track conversion to meetings from attendees. Share attendee insights and feedback to refine future events. Requirements 2–4 years of experience in B2B marketing, events, demand generation, email marketing, or campaign management (preferably in SaaS/enterprise tech) Familiarity with outbound tools (LinkedIn Ads, HubSpot, Marketo, Sales Navigator) Fluency in using Gen AI (chat GPT/Gemini/Anthorpic) in writing engaging tailored content that “hits the spot” with the audience Strong project ownership, communication skills, and stakeholder management Comfort working across time zones with U.S.-based teams Data-first mindset with ability to prioritize cities and contacts for maximum ROI What We Offer Opportunity to work in a fast-growing, global HR tech company. Continuous learning and development opportunities. Collaborative and inclusive company culture. Skills: linkedin ads,events management,linkedin,sales navigator,outbound tools,hubspot,outreach,cross functional relationships,gen ai,b2b marketing,events,project management,stakeholder management,campaign management,data analysis,demand generation,email marketing,marketo

Job Summary Lead implementation, configuration, and support of Privileged Access Management (PAM) solutions, primarily using Beyond Trust Password Safe (BT PS) and Beyond Trust Privilege Remote Access (BT PRA). Manage and deliver PAM projects, ensuring successful migration of privileged accounts onto PAM platforms. Configure and maintain Active Directory policies to manage access and secure target systems. Develop, deploy, and automate security controls and password management policies, including password rotation and vaulting of privileged credentials. Provide technical support and troubleshooting for PAM products, addressing incidents via ServiceNow, email, and critical incident calls. Collaborate with cross-functional teams, including SQA, application, and IT service teams, to resolve issues and meet project goals. Guide and support testing efforts, bug triage, and code fixes to improve product reliability. Develop automation scripts using PowerShell (and preferably Python) to streamline PAM operations. Conduct risk assessments, health checks, and code reviews to proactively promote customer security and system health. Provide both proactive and reactive (including 24x7 critical) support for PAM solutions and participate in security incident response activities (detection, triage, analysis, containment, recovery, reporting). Interface with customers, vendors, and stakeholders to ensure contractual obligations are met and best practices are followed. Support transition to process-driven IT Service Management using ITIL best practices. Maintain strong communication and build transparent working relationships with business and technical teams to deliver customer and business outcomes. Preferred experience in Windows Server Administration, scripting, and security event management tools such as Splunk, Sentinel, IBM QRadar.

Job description: Job Description AVASO relies on the efficiency of our logistics and fulfillment centers to maintain a seamless global IT delivery chain. Our warehouse operations are the backbone of this system — supporting global inventory, dispatch, tracking, and timely updates to clients. We are currently seeking a Logistics & Depot Executive & Sr. Logistics & Depot Executive who will serve as a central point of contact for our international logistics, depot activities, inventory movements, and stakeholder communications. The ideal candidate is highly organized, responsive, and capable of managing daily depot operations, asset tracking, and interdepartmental/client coordination with attention to timelines and SLAs. Key Objectives of the Role Manage the daily operations of assigned depots and warehouses across geographies Monitor and maintain inventory records, bin-level accuracy, and timely dispatch logs Coordinate shipment activities between vendors, internal stakeholders, and global clients Provide real-time shipment updates to stakeholders and clients across multiple time zones Ensure tracking systems (ERP/ServiceNow) are updated with live status for all assets Review logistics documentation for customs clearance, insurance, and shipment compliance Liaise with freight service providers (DHL, FedEx, UPS, etc.) and ensure SLA adherence Ensure smooth pickup/delivery, maintain PODs and resolve any delays or exceptions Collaborate with engineers and depot POCs to ensure correct parts/assets are dispatched Drive continuous improvements in warehouse and logistics processes. Key Responsibilities Maintain complete visibility over inventory flows, shortages, and aging stocks Daily monitoring of orders and dispatch tickets via ticketing platforms like ServiceNow Escalation handling for lost, delayed, or damaged shipments and root cause analysis Cross-functional coordination with procurement, engineers, vendors, and clients Use Microsoft Excel/Power BI to track, analyze, and present warehouse performance data Updating the tickets over the SNOW with the real time updates. Ensure proper insurance, packing, labeling, and documentation for every shipment. Work with customs brokers in case of shipment holds, ensuring timely clearance Skills and Qualifications Minimum 1 year of experience working with AVASO. Minimum 2 years of overall experience required. Knowledge of international shipping regulations and customs procedures Strong communication skills (written and verbal); ability to interact with global clients Excellent coordination, follow-up, and multi-tasking abilities Proficient in Microsoft Excel, Outlook, and basic ERP/WMS platforms Strong documentation and reporting skills Willingness to work in shifts to support global time zones when required Technical/Logistical Skills Inventory control and warehouse systems knowledge Understanding of Incoterms, airway bills, customs duties, HS codes, etc. Ability to manage third-party logistics providers and ensure SLA alignment Comfortable using ticketing tools and trackers (Example: - ServiceNow & other tools) Please share your CV at vandana.sharma@avasotech.com

Main purpose: Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design. Requirements What You'll Do: Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained. Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved. Resolves major incidents outside core working hours when on call. Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly. Participates in disaster recovery testing and rehearsals. Network Administration of switch and firewall configuration. Resolving alerts from the monitoring systems for all network services and systems. Maintenance of development and testing network environments Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis. Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business. Aiding with the management of the internal and public DNS Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture. Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance. Infrastructure Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps. Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities Coordination of penetration and vulnerability testing across company systems and networks Analyse, design, test, install, document, implement and support complex network solutions in cloud environments Demonstrate good judgment, identifying problems in advance and proposing solutions Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services Communication Communicate regularly with the Service Delivery managers and Service Delivery team members Ensure that the team documentation is maintained and updated regularly as required Provide input to the monthly IT Services report Who You Are: Essential Minimum 5-8 years of experience in a technical support role including networking and infrastructure Extensive knowledge of network technologies (ports/protocols, access control, routing and firewalls) Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure. Strong administration capabilities in Active Directory and Azure AD. Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC's) Knowledge of penetration testing methodologies Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools Experience of investigating security issues/incidents Extensive LAN switch knowledge Experience in building and documenting Processes and Procedures; Experience in producing implementation documents (e.g. new office setup) Extensive VPN and Global network routing implementation and support Resolving complex IT issues in a Tier 2-3 capacity Preferred Experience with IAAS on Google Cloud Platform. Knowledge of Autopilot and Intune Working in a Project Management framework. Knowledge of Information security compliance standards (ISO27001) Experience of dealing with third party outsourcing companies Skilled in using scripting tools (PowerShell & PowerBI) ITIL Version 3 foundation level or above desirable Azure certification AZ-104: Azure Administrator Associate Proven analytical and problem-solving skills Strong documentation skills Organized, methodical and self-motivated Strong analytical skills and attention to detail Ability to visualise and analyse problems affecting multiple systems/locations Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required Uses own knowledge and experience to make sounds judgements or assist others with sound judgements Considers the regional and global implications of what we do in our own areas of responsibility Identifies and builds relationships across team and region Understands need to work within project scope, including price Shows understanding of others in order to influence as appropriate

Location : Pune Experience : 4–5 Years Shift : Night Shift (US/Global Support Coverage) Job Type : Full-time About the Role: We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours. Key Responsibilities: Provide Tier 1/2 technical support during night shifts Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors. Write and execute SQL queries to support data troubleshooting and reporting. Monitor infrastructure and applications; respond to system alerts and anomalies. Document incidents, resolutions, and standard operating procedures clearly and concisely. Work closely with global teams to escalate and track critical issues. Required Skills & Qualifications: 4–5 years of experience in a technical support role. Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk. Proficient in SQL for data lookup and issue analysis. Basic understanding of cloud infrastructure and services. Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing. Experience with scripting languages such as Python or Shell scripting is a plus. Strong communication, problem-solving, and time management skills. Comfortable working independently on night shifts. Preferred Qualifications: Exposure to Linux/Unix environments and command-line tools. Experience using ticketing systems like Jira, Zendesk, or ServiceNow. Familiarity with REST APIs and testing tools like Postman. Prior experience in 24/7 support or night shift roles. What We Offer: Competitive compensation with night shift allowance. A collaborative, globally distributed support team. Clear growth paths within Technical Support Ongoing training and skill development in tools, infrastructure, and troubleshooting. Kindly provide your details here: https://forms.gle/Xpgphb3nfQZuM4hD9

Position Summary... As Systems administrator technology operations, you will resolve issues faced by Merchants during Item Setup/maintenance process. You will also work closely with internal and external business partners to ensure an end-to-end business process that minimizes errors and streamlines execution. You will execute and meet deadlines and weekly targets through a keen attention to detail and clear communication with cross functional business partners. You are extremely detail oriented, organized, and strategic in your approach, and comfortable with change in a dynamic work environment. What you'll do... Your Opportunity E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc. Position Responsibilities: Process expertise in category/product details validation in retail business Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams. Manage stakeholders through effective written and oral communication. Contribute to building SOP and Template Management, Documentation and Quality Process Adherence. Identify opportunities to eliminate process redundancy. Process expertise in category/product validation process within retail business Proactively resolve all the Item related issues reported by Merchants and Suppliers. Coordinate with all cross-functional teams and independently own and resolve all complex issues. Follow standards and best practices to bring operational efficiencies, stability, and availability of the system. Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues Position Requirements: Minimum qualifications: Any bachelor’s degree or equivalent with 0-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations Strong English comprehension and Communication with active listening skills. Excellent Email Etiquettes. Flexible to work in multiple shifts Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy. Technical Capabilities In addition to the minimum qualifications, the ideal candidate should also demonstrate: Technical Skills & Knowledge: Basic understanding of system administration concepts such as user account management, permissions, and system monitoring. Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows. Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting. Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency. Understanding of APIs and data flows between systems to help troubleshoot integration issues. Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus. Technical Collaboration & Communication Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams. Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features. Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders. Tools & Platforms Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation. Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2230940

Position Summary... As Systems administrator technology operations, you will resolve issues faced by Merchants during Item Setup/maintenance process. You will also work closely with internal and external business partners to ensure an end-to-end business process that minimizes errors and streamlines execution. You will execute and meet deadlines and weekly targets through a keen attention to detail and clear communication with cross functional business partners. You are extremely detail oriented, organized, and strategic in your approach, and comfortable with change in a dynamic work environment. What you'll do... Your Opportunity E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc. Position Responsibilities: Process expertise in category/product details validation in retail business Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams. Manage stakeholders through effective written and oral communication. Contribute to building SOP and Template Management, Documentation and Quality Process Adherence. Identify opportunities to eliminate process redundancy. Process expertise in category/product validation process within retail business Proactively resolve all the Item related issues reported by Merchants and Suppliers. Coordinate with all cross-functional teams and independently own and resolve all complex issues. Follow standards and best practices to bring operational efficiencies, stability, and availability of the system. Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues Position Requirements: Minimum qualifications: Any bachelor’s degree or equivalent with 0-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations Strong English comprehension and Communication with active listening skills. Excellent Email Etiquettes. Flexible to work in multiple shifts Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy. Technical Capabilities In addition to the minimum qualifications, the ideal candidate should also demonstrate: Technical Skills & Knowledge: Basic understanding of system administration concepts such as user account management, permissions, and system monitoring. Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows. Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting. Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency. Understanding of APIs and data flows between systems to help troubleshoot integration issues. Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus. Technical Collaboration & Communication Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams. Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features. Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders. Tools & Platforms Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation. Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2230937

Position Summary... As Systems administrator technology operations, you will resolve issues faced by Merchants during Item Setup/maintenance process. You will also work closely with internal and external business partners to ensure an end-to-end business process that minimizes errors and streamlines execution. You will execute and meet deadlines and weekly targets through a keen attention to detail and clear communication with cross functional business partners. You are extremely detail oriented, organized, and strategic in your approach, and comfortable with change in a dynamic work environment. What you'll do... Your Opportunity E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc. Position Responsibilities: Process expertise in category/product details validation in retail business Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams. Manage stakeholders through effective written and oral communication. Contribute to building SOP and Template Management, Documentation and Quality Process Adherence. Identify opportunities to eliminate process redundancy. Process expertise in category/product validation process within retail business Proactively resolve all the Item related issues reported by Merchants and Suppliers. Coordinate with all cross-functional teams and independently own and resolve all complex issues. Follow standards and best practices to bring operational efficiencies, stability, and availability of the system. Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues Position Requirements: Minimum qualifications: Any bachelor’s degree or equivalent with 0-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations Strong English comprehension and Communication with active listening skills. Excellent Email Etiquettes. Flexible to work in multiple shifts Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy. Technical Capabilities In addition to the minimum qualifications, the ideal candidate should also demonstrate: Technical Skills & Knowledge: Basic understanding of system administration concepts such as user account management, permissions, and system monitoring. Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows. Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting. Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency. Understanding of APIs and data flows between systems to help troubleshoot integration issues. Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus. Technical Collaboration & Communication Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams. Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features. Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders. Tools & Platforms Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation. Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2230949

Position Summary... As Systems administrator technology operations, you will resolve issues faced by Merchants during Item Setup/maintenance process. You will also work closely with internal and external business partners to ensure an end-to-end business process that minimizes errors and streamlines execution. You will execute and meet deadlines and weekly targets through a keen attention to detail and clear communication with cross functional business partners. You are extremely detail oriented, organized, and strategic in your approach, and comfortable with change in a dynamic work environment. What you'll do... Your Opportunity E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc. Position Responsibilities: Process expertise in category/product details validation in retail business Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams. Manage stakeholders through effective written and oral communication. Contribute to building SOP and Template Management, Documentation and Quality Process Adherence. Identify opportunities to eliminate process redundancy. Process expertise in category/product validation process within retail business Proactively resolve all the Item related issues reported by Merchants and Suppliers. Coordinate with all cross-functional teams and independently own and resolve all complex issues. Follow standards and best practices to bring operational efficiencies, stability, and availability of the system. Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues Position Requirements: Minimum qualifications: Any bachelor’s degree or equivalent with 0-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations Strong English comprehension and Communication with active listening skills. Excellent Email Etiquettes. Flexible to work in multiple shifts Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy. Technical Capabilities In addition to the minimum qualifications, the ideal candidate should also demonstrate: Technical Skills & Knowledge: Basic understanding of system administration concepts such as user account management, permissions, and system monitoring. Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows. Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting. Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency. Understanding of APIs and data flows between systems to help troubleshoot integration issues. Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus. Technical Collaboration & Communication Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams. Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features. Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders. Tools & Platforms Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation. Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2230938

Position Summary... As Systems administrator technology operations, you will resolve issues faced by Merchants during Item Setup/maintenance process. You will also work closely with internal and external business partners to ensure an end-to-end business process that minimizes errors and streamlines execution. You will execute and meet deadlines and weekly targets through a keen attention to detail and clear communication with cross functional business partners. You are extremely detail oriented, organized, and strategic in your approach, and comfortable with change in a dynamic work environment. What you'll do... Your Opportunity E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc. Position Responsibilities: Process expertise in category/product details validation in retail business Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams. Manage stakeholders through effective written and oral communication. Contribute to building SOP and Template Management, Documentation and Quality Process Adherence. Identify opportunities to eliminate process redundancy. Process expertise in category/product validation process within retail business Proactively resolve all the Item related issues reported by Merchants and Suppliers. Coordinate with all cross-functional teams and independently own and resolve all complex issues. Follow standards and best practices to bring operational efficiencies, stability, and availability of the system. Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues Position Requirements: Minimum qualifications: Any bachelor’s degree or equivalent with 0-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations Strong English comprehension and Communication with active listening skills. Excellent Email Etiquettes. Flexible to work in multiple shifts Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy. Technical Capabilities In addition to the minimum qualifications, the ideal candidate should also demonstrate: Technical Skills & Knowledge: Basic understanding of system administration concepts such as user account management, permissions, and system monitoring. Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows. Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting. Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency. Understanding of APIs and data flows between systems to help troubleshoot integration issues. Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus. Technical Collaboration & Communication Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams. Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features. Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders. Tools & Platforms Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation. Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2230936

Job Title: ServiceNow Team Leader Location: Remote Job Type: Full-time Job Summary: We are looking for a ServiceNow Team Leader to manage a team of developers, ensuring high-quality platform services for clients. The ideal candidate will have deep expertise in ServiceNow (ITSM, ITAM, ITOM) and strong leadership skills in an Agile environment. Key Responsibilities: Lead a team of developers in delivering incident resolution, requests, and enhancements Act as the primary escalation point for platform issues Ensure adherence to ServiceNow best practices (code/no-code) Conduct peer reviews, sprint planning, and story estimation Demo solutions to stakeholders and business process owners Manage upgrades, clones, and platform maintenance Required Skills & Qualifications: ✔ Certifications: ServiceNow CAD & CSA (Mandatory) ✔ 5+ years of ServiceNow development & leadership experience ✔ Expertise in ITSM, ITAM, ITOM, ITBM, CSM, or HRSD ✔ Strong JavaScript (client/server-side) & Agile/ITIL knowledge ✔ Excellent communication, leadership, and problem-solving skills Why Join Us? Opportunity to shape a growing ServiceNow team Work with global clients & innovative solutions Career growth & continuous learning

Job Summary: We are seeking a skilled and experienced Desktop Support Engineer (Level 2) to join our IT support team. The ideal candidate will be responsible for resolving escalated technical issues related to desktops, laptops, peripherals (including printers), network connectivity, and software applications. The role requires strong troubleshooting skills, a customer-centric approach, and the ability to work independently or collaboratively to ensure high levels of end-user satisfaction and system performance. Key Responsibilities: 1. Desktop, Laptop & Peripheral Support: Provide Level 2 support for desktop and laptop hardware, operating systems, and productivity software. Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals (e.g., printers, scanners). Perform hardware diagnostics, upgrades, and repair/replacement as needed. 2. Networking & Connectivity Support: Troubleshoot basic network issues related to LAN/WAN, IP configuration, DNS, DHCP, etc. Assist users with network-related problems including Wi-Fi connectivity and network printer access. Liaise with network teams for escalated connectivity issues. 3. Printer & Peripheral Device Support: Install, configure, and troubleshoot printers (network and local), scanners, and other peripherals. Manage printer queues, print drivers, and support print server functionality. 4. Remote & Onsite Support: Use remote support tools to assist users across locations. Provide on-site support when required, ensuring prompt resolution of user issues. 5. Software Installation & Patch Management: Install, configure, and troubleshoot software applications and updates. Manage software licensing and ensure compliance with organizational policies. 6. Imaging & Deployment: Use imaging and deployment tools to streamline system setup and configuration. Maintain standard system images and ensure consistency across devices. 7. User Training & Documentation: Assist and educate users on best practices, security protocols, and application usage. Create and maintain technical documentation, user guides, and SOPs. 8. Incident & Ticket Management: Log, track, and resolve incidents via a service desk/ticketing system. Follow ITIL-based incident, problem, and change management processes. Required Skills & Qualifications: BE/B.Tech in any discipline or Graduate with proven desktop support experience. Minimum 2+ years of experience in desktop/technical support or IT helpdesk roles. Strong knowledge of Windows operating systems, desktop hardware, and productivity software (MS Office, etc.). Experience with remote support tools, desktop imaging, and deployment tools. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN). Familiarity with ITIL best practices and ticketing systems like ServiceNow, BMC Remedy, etc. Strong problem-solving and customer service skills. Excellent communication skills, both written and verbal. Preferred Certifications (Optional): CompTIA A+, Network+, or equivalent. Microsoft Certified: Modern Desktop Administrator Associate (or similar). ITIL Foundation Certification. Working Conditions: Rotational shifts may be required. Onsite support as per business need. Ability to lift and move IT equipment when necessary. Location: 401, OZONE Apartment, Plot No. 25, Bharatnagar, Nagpur, Maharashtra 440001 Apply now or refer a friend! For more details, contact us at hr@itcraftindia.com Job Type: Full-time Pay: ₹9,172.12 - ₹27,980.05 per month Experience: Full-stack development: 4 years (Preferred) Work Location: In person

Technology Implementation - Supplier Management Work Experience1-3 years Salary3Lacs - 4.99Lacs Job Description Own meeting logistics including scheduling, agenda preparation, and detailed meeting minutes for internal implementation workgroup. Maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers. Support the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation. Perform data staging and configuration setup in the Intellify platform to prepare for sales, go-live and testing activities (e.g., 2-Year staging setups). Assist with profile creation and migration support activities during client onboarding transitions. Serve as documentation lead to ensure consistent and organized records across shared implementation platforms. Proactively identify missing inputs and coordinate with internal stakeholders to resolve gaps. Collaborate cross-functionally with other support roles to ensure timelines and deliverables are met. Other duties as assigned. Requirements QUALIFICATIONS: High attention to detail and excellent organizational skills. Ability to work independently and take initiative in a fast-paced environment. Strong understanding of system configuration principles and change management best practices. Familiarity with software testing processes, including writing and executing test cases. Excellent written and verbal communication skills; experience delivering training or support documentation is a plus. Strong analytical skills with the ability to understand business processes and translate them into technical solutions. Self-starter who thrives in a cross-functional, collaborative environment. Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environments. Proficiency in Smart sheet is required. Salesforce and Docusign experience required. Proficiency in MS Word, MS Excel, MS Visio and MS PowerPoint required. Basic knowledge of ServiceNow or other Service Desk applications.

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job Title: ServiceNow Developer Key Skills: HRSD & Scripting + Portal,JavaScript, AngularJS, ServiceNow Now Assist, Virtual Agent, Flow Designer, Integration Hub, UI Builder, REST/SOAP APIs, SQL Job Locations: Hyderabad, Bangalore Experience: 6 – 10 Years Budget: 13 – 16 LPA Education Qualification : Any Graduation Work Mode: Hybrid Employment Type: Contract Notice Period: Immediate - 15 Days Interview Mode: 1 F2F Round - 1 Rounds of AI Interview + Including Client round Job Description: We are seeking a highly skilled ServiceNow Developer to join our team. The ideal candidate will have a strong understanding of ServiceNow's core functionalities and a proven track record of delivering innovative solutions. Responsibilities: Design, develop, and implement custom applications and workflows using ServiceNow's scripting languages (JavaScript, AngularJS) Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements Leverage UI Builder to create modern, user-friendly interfaces Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules Configure and maintain ServiceNow Now Assist, Virtual Agent, HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting Implement workflows and automation to streamline HR processes Design and develop virtual agent conversations and integrations to provide automated support to users Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility Configure and customize Employee Center Pro to provide a seamless employee experience Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database Technical Skills and Experience: Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS) Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation Experience with ServiceNow Now Assist, HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder Knowledge of REST/SOAP APIs and web services Experience with database queries (SQL, Glide) Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team. Interested Candidates please share your CV to jyothi.a@people-prime.com

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job Title: ServiceNow developer Skills:HRSD,JAVASCRIPT,Angular JS, Integrations Job Locations: Hyderabad,bengaluru Experience: 5 – 10 Years Budget: 13 – 17 LPA Education Qualification : Any Graduation Work Mode: Hybrid Employment Type: Contract Notice Period: Immediate - 15 Days Interview Mode: 2 Rounds of Technical Interview + One Round will be face to face in Hyderabad Job Description: Responsibilities: Design, develop, and implement custom applications and workflows using ServiceNow's scripting languages (JavaScript, AngularJS) Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements Leverage UI Builder to create modern, user-friendly interfaces Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules Configure and maintain ServiceNow Now Assist, Virtual Agent, HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting Implement workflows and automation to streamline HR processes Design and develop virtual agent conversations and integrations to provide automated support to users Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility Configure and customize Employee Center Pro to provide a seamless employee experience Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database Technical Skills and Experience: Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS) Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation Experience with ServiceNow Now Assist, HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder Knowledge of REST/SOAP APIs and web services Experience with database queries (SQL, Glide) Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team. Interested Candidates please share your CV t o vamsi.v@people-prime.com

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. About Client: Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations. Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines. Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries. Job Title: ServiceNow - ITSM Location: Pan India Experience: 5+ yrs Job Type: Contract to hire(Min 1+ yr) Notice Period: Immediate joiners Job Description: Overall Work Experience of to 5 to 8Years Overall 8 years of experience in IT and 5 years of experience in- ServiceNow Development Roles Responsibilities: A strong experience in ServiceNow development of all modules of ITSM & ITOM Developer with experience on customization, scripting and define workflows in ServiceNow With 5 Years of hands-on experience ServiceNow development implementation projects and enhancements Expertise in designing developing customizing administering IT Service Management ITSM processes handling incidents problems changes and service requests Designed End to end Integrations for the customer needs and giving demo to the customer Engage in support activities to ensure the smooth operation of the ServiceNow environment ITOM Discovery experience in multiple projects CMDB Core concepts and hands on experience Possess strong integration skills for seamless connectivity of ServiceNow with other systems Deep functional and technical knowledge of the ITSM Agile Service Now platform Experience in Virtual Agent is recommended Experience in ServiceNow Upgrade is an added advantage Work with a team to design develop implement and maintain high quality technical solutions Strong technical and analytical skills to generate innovative ideas to resolve application problems Fast learner and a good team member having an analytical bent of mind and positive attitude Possess creative thinking and good written and verbal professional communication skills Certifications ServiceNow Administration certification ServiceNow CIS ITSM ITOM certifications recommended Qualifications: Bachelors degree in engineering and related field. Seniority Level Mid-Senior level Industry IT Services and IT Consulting Employment Type Contract Job Functions Business Development Consulting

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job Title: ServiceNow developer Skills : Servicenow , HRSD, Javascript,Angular JS Job Locations: Hyderabad Experience: 6 – 10 Years Budget: 13 – 18 LPA Education Qualification : Any Graduation Work Mode: Hybrid Employment Type: Contract Notice Period: Immediate - 15 Days Interview Mode: 2 Rounds of Technical Interview + 1 round is Face to Face Discussion Job Description: ServiceNow developer Responsibilities: Design, develop, and implement custom applications and workflows using ServiceNow's scripting languages (JavaScript, AngularJS) Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements Leverage UI Builder to create modern, user-friendly interfaces Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules Configure and maintain ServiceNow Now Assist, Virtual Agent, HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting Implement workflows and automation to streamline HR processes Design and develop virtual agent conversations and integrations to provide automated support to users Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility Configure and customize Employee Center Pro to provide a seamless employee experience Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database Technical Skills and Experience: Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS) Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation Experience with ServiceNow Now Assist, HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder Knowledge of REST/SOAP APIs and web services Experience with database queries (SQL, Glide) Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team. Interested Candidates please share your CV to hajeera.s@people-prime.com

About Company: Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe. Job Description: Job Title: ServiceNow ITSM Business Analyst Location : Pan India Experience: 3 to 6+ yrs. Employment Type: Contract to hire. Work Mode: Remote Notice Period: - Immediate joiners only Roles and Responsibilities: Certificates are mandate CSA, CAD, CIS, please attach the copies along with CV. ITSM Business Analyst NTT DATA is looking for a motivated ServiceNow Business Analyst with experience gathering business requirements, process mapping, and training end users to join our Business Process practice. This position is a unique opportunity for someone with high- energy and a desire to develop their consulting skills and technical knowledge in an entrepreneurial, fast paced, collaborative and fun environment. Why we think this position is great: NTT Business Analysts are the “eyes and ears” of the delivery team through each stage of the project, from initial kickoff meetings to supporting go-live activities and delivering user training. You will bring a desire to impact complex business outcomes for our customers coupled with real-world experiences to provide valuable insight and guidance to make your projects successful. Our Business Analysts are never afraid to ask questions, take risks, share a passion for learning, and love to support their NTT Delivery team. Primary Responsibilities: • Work closely with and support our Business Process Consultants during client workshops and throughout ServiceNow Implementations • Capture business requirements, work with process flow diagrams, and document business cases • Partner with project leadership teams to write, review, and maintain user stories • Document end-to-end process flow • Prepare training materials and lead client fulfiller training sessions • Primary skillset in ITSM with secondary skillset with HRSD and experience with Integration between the modules. Basic Qualifications: • 1+ years of hands on ServiceNow experience • 2+ years of experience in a Business Analyst, or similar role, working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployment • 1+ years ITSM experience • 1+ years HRSD experience • 1+ years Integration experience (with ITSM) Preferred Qualifications: • ServiceNow Certified System Administrator Certification • ServiceNow additional practice areas such as SPM, HSRD, CSM, ITAM, ITBM, ITOM, Service Portal (UX Deign), etc. preferred but not required.

About Company Our client is a trusted global innovator of IT and business services. We help clients transform through consulting, industry solutions, business process services, digital & IT modernisation and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe. Job Title: ITSM Senior Technical Consultant Location: Remote Experience: 5+ yrs Job Type : Contract to hire Notice Period:- Immediate joiner Mandatory Skills · Hands-on experience with ITSM Senior Technical Consultant. • 3+ years of hands on ServiceNow experience • 3+ years ITSM experience , CMDB and Discovery Preferred Qualifications: • ServiceNow Certified System Administrator Certification • ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM or SPM, WSD, HSRD, CSM, ITAM, ITOM, Service Portal (UX Deign), etc. Responsibilities Writing clean, high-quality, high-performance, maintainable code Develop and support software including applications, database integration, interfaces, and new functionality enhancements Coordinate cross-functionally to insure project meets business objectives and compliance standards Support test and deployment of new products and features Participate in code reviews. Qualifications Bachelor's degree in Computer Science (or related field)

M365 L2 Support - Technical Lead/Senior Engineer Experience:8+ Years Duration: 3 months Working Hours: - 06:30 PM to 03:30 AM IST. Location: Trivandrum Rate:1.2 LPM PRIMARY SKILLS Microsoft 365 Administration • Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration) • Microsoft Teams administration and troubleshooting • SharePoint Online site and permission management • OneDrive for Business configuration and support • Microsoft 365 Admin Center and Power Platform basics Identity & Access Management (IAM) • Microsoft Entra ID (Azure AD) – user, group, role, and policy management • Azure AD Connect and Hybrid Identity support • Conditional Access Policies and MFA configuration • SSO (Single Sign-On) and Federation concepts • Role-Based Access Control (RBAC) Endpoint Management & Intune • Microsoft Intune – policy configuration, compliance management, endpoint onboarding • Mobile Device Management (MDM) and Mobile Application Management (MAM) • Device lifecycle management (Windows Autopilot, BitLocker, etc.) Security & Compliance • Microsoft 365 Defender Suite (Defender for Office 365, Identity, Endpoint) • Microsoft Purview (Compliance Portal – DLP, retention, eDiscovery) • Microsoft Secure Score analysis and remediation • Data Loss Prevention (DLP) policy creation and enforcement • Information Protection (Sensitivity Labels, Compliance Policies) Licensing & CSP Engagement • Microsoft 365 licensing plans and service mapping (E3, E5, add-ons) • License assignment and usage reporting via M365 Admin Center / PowerShell • CSP model understanding – license allocation, audits, renewals, offers PowerShell & Automation • PowerShell scripting for Microsoft 365, Exchange Online, and Azure AD • Microsoft Graph API (basic awareness for advanced automation) • Automated reporting and user management tasks Monitoring & Support Operations • Microsoft Service Health Dashboard and Message Center • Incident, Request & Change Management (ITIL framework) • Root Cause Analysis (RCA) and problem resolution documentation • Support ticketing systems (ServiceNow, Freshservice, etc.) Soft Skills & Collaboration • Effective communication with internal teams, CSPs, and end-users • Analytical and problem-solving mindset • Documentation and knowledge base creation • Ability to work in 24x7 support environments and rotational shifts