5321 Servicenow Jobs - Page 28

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management - Strong understanding of IT operations management processes - Experience in designing and configuring applications - Knowledge of IT service management principles - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management - This position is based at our Bengaluru office - A 15 years full-time education is required Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level across all server and network areas. - Perform L1 and L2/ basic and intermediate level troubleshooting. - Maintain and update documentation for systems and software products. - Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Strong understanding of IT Service Management. - Experience with data visualization tools such as Tableau or Power BI. - Hands-on experience in implementing various IT service management solutions. - Solid grasp of IT infrastructure and network troubleshooting. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - This position is based at our Pune office. - A 15 years full-time education is required. Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Summary: The Senior Manager - ServiceNow Developer will be responsible for leading the development, implementation, and management of ServiceNow solutions. This position involves overseeing complex projects, driving strategic initiatives, and managing a team of developers to ensure high-quality solutions that align with business goals. Roles & Responsibilities: Leadership and Strategy: o Lead the development and implementation of ServiceNow solutions aligned with organizational objectives. o Collaborate with stakeholders to gather and prioritize business requirements, converting them into actionable ServiceNow solutions. o Create and drive the roadmap for ServiceNow capabilities, focusing on continuous improvement and innovation. Development and Customization: o Design, develop, and implement ServiceNow applications, modules, and workflows. o Customize ServiceNow to meet business requirements using scripting, configuration, and integrations. o Ensure scalability, reliability, and security of the ServiceNow solutions. Team Management: o Lead and mentor a team of ServiceNow developers, promoting a collaborative and innovative work environment. o Oversee project timelines, resource allocation, and deliverables for successful project execution. o Provide technical guidance and best practices to the team. Process Optimization: o Identify and implement process improvements and automation using ServiceNow features. o Integrate ServiceNow with other enterprise systems to streamline workflows. o Maintain thorough documentation of configurations, customizations, and workflows. Governance and Compliance: o Ensure compliance with organizational policies and industry standards. o Implement governance practices for ServiceNow development and use. Professional & Technical Skills: Bachelor’s degree in computer science, IT, or related field; advanced degree preferred. 9+ years of experience in ServiceNow development and administration, including at least 3+ years in a leadership role. Expertise in ServiceNow modules like ITSM, ITOM, HRSD, or SecOps. Proficiency in JavaScript, Glide API, AngularJS, and other scripting languages used in ServiceNow. Experience with ServiceNow integrations using REST/SOAP APIs, MID servers, and third-party tools. ServiceNow certifications (Certified System Administrator, Certified Application Developer) are highly desirable. Strong knowledge of ITIL/ITSM frameworks and Agile methodologies. Additional Information: 15 years of full-time education required. Strong leadership, problem-solving, and communication skills. Ability to manage multiple projects and priorities in a fast-paced environment. Show more Show less

Job Description: Experience in software development with significant working experience on ServiceNow application development. Strong JavaScript development experience. Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow. Experience in ServiceNow portal development. Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow. Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows. Should have ServiceNow certification (CSA, CIS). Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills. End to End experience of ServiceNow based application design and implementation. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Show more Show less

System Administrator Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of. 2-5 yrs minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in Managed Services IT provider / IT Companies. Role Responsibilities Maintaining/contributing to KMS for client and internal team, for both technical & processes Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations Understanding of O365, Mimecast, Intune, Azure integration Vendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others) Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par Administration of Windows Server, groups, group policies, DNS, DHCP Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault On premises backup alert management, monitoring and restoration SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers) Smooth and timely customer engagement Disk, CPU, Snapshot management provisioning Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity Manage understand Failover Cluster, NLB Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely Manage windows update compliance. Antivirus Management, Sophos, Defender. Patching ESXi hosts and vCenter updates Knowledge of vulnerability management and critical remediation Change management, performing RCA and able to clearly articulate the actions/outcomes Key Competencies and Qualifications required Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. Should have experience in VM Deployment, VM Migration, managing host clusters Extremely high-level attention to detail with methodical troubleshooting process Good verbal and written communication skills Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers, O365, Azure Administration) Proactive vs Reactive approach ITIL Service Management Foundation accreditation Essential Skills Windows Server including 2016/2019, DNS, DHCP, Group Policy Active Directory 2012 and above VMware / Virtualization (Hyper - V, VMware) O365, Azure Administration Desired Skills Exposure to Backup tools like Veeam/Commvault/Backup exec Windows Administration certifications 2012 and above Exposure to SAN /NAS MS Azure and Office 365 Administration Symantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrike Exposure to Blade servers and configurations ITIL Foundation and ServiceNow ITSM tool Brennan is an equal opportunity employer Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Design and develop applications based on business process and application requirements. - Collaborate with stakeholders to gather and analyze requirements. - Create technical specifications and design documents. - Ensure the application design meets quality standards and best practices. - Conduct code reviews and provide feedback to team members. - Assist in troubleshooting and resolving application issues. - Stay updated with industry trends and advancements in application design and development. - Mentor junior team members and provide guidance on application design principles. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR) or ServiceNow Software Asset Management (SAM) or ServiceNow Custom Application Creation - Good To Have Skills: Experience with ITIL framework. - Strong understanding of application design principles and best practices. - Experience in designing and developing applications using ServiceNow platform. - Knowledge of IT service management processes and workflows. - Familiarity with ITIL framework and its implementation. - Ability to translate business requirements into technical solutions. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of the application design process and contribute to the overall success of the project. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Design and develop applications based on business process and application requirements. - Collaborate with stakeholders to gather and analyze requirements. - Create technical specifications and design documents. - Ensure the application design meets quality standards and is aligned with best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. - Strong understanding of IT service management principles and practices. - Experience in designing and implementing ServiceNow applications. - Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. - Experience in integrating ServiceNow with other systems. - Good To Have Skills: Experience with ServiceNow IT Operations Management. - Solid grasp of ITIL framework and IT service management processes. - Experience in developing workflows and automation in ServiceNow. Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. - This position is based at our Hyderabad office. - A 15 years full time education is required. Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: Work on ServiceNow implementations / upgrade projects for end customers We are looking for a ServiceNow Developer to join our growing team. Candidates will design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will provide architectural input and help maintain the stability of the overall platform by ensuring the appropriate design and development standards are always used. Ideal candidates for this position are self-motivated, creative problem-solvers who can adapt to new technologies and evolving requirements. They will work remotely, with travel for meetings up to 25%. They will be part of a growing ServiceNow Elite Partner specializing in ITSM and ITOM Implementation and Services with a global footprint of customers and service centers based out of the US. Job Requirements: 5 years of ServiceNow development, configuration, and administration experience in the following areas: o Working with stakeholders to manage the creation and/or customization of core applications such as Service Requests, Incident, Problem, Change, CMDB, etc. o Customer Service Management, Field Service Management, Service Portal, Integration Hub, or REST/SOAP Web Services, and AppEngine Studio o Administering a ServiceNow instance including group and user maintenance, ACL, UI Actions, CatLog Items, etc. o Knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features o Self-managed, with excellent problem-solving and communication skills Preferred Technical Skills: ServiceNow Certifications ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist & Certified Application Developer (CAD) 5+ years of experience developing on the ServiceNow platform in a medium to large enterprise environment (7,500 employees or larger) 5+ years of experience with various web technologies (Java, JavaScript, XML, HTML, AJAX, CSS, HTTP) or comparable web design 5+ years of experience in developing and using orchestration and automation workflow 5+ years of experience in designing and developing SOAP and RESTful web services 5+ years of experience with relational databases such as MS SQL Server, Oracle 5+ years of experience working with healthcare, public sector, financial services, retail, and manufacturing customers Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary We are seeking a skilled ServiceNow Developer to support ServiceNow implementation and upgrade projects for end customers. This is a remote position with occasional travel (up to 25%) for meetings. The ideal candidate is a self-motivated, solution-oriented professional with a strong technical background in ServiceNow, committed to maintaining platform stability and adhering to development best practices. You will join a growing ServiceNow Elite Partner with a global footprint and a strong focus on ITSM and ITOM Implementation and Services. Roles & Responsibilities Design, configure, develop, and implement baseline and custom applications in ServiceNow Collaborate with stakeholders to customize core applications including Incident, Problem, Change, Service Request, and CMDB Develop and maintain advanced modules such as Customer Service Management, Field Service Management, and Service Portal Create and manage integrations using Integration Hub and REST/SOAP web services Provide architectural guidance and ensure adherence to ServiceNow development standards Perform administrative tasks on the platform including user/group management, ACLs, catalog items, and UI actions Keep up-to-date with the latest ServiceNow features and best practices Deliver scalable and maintainable solutions aligned with customer requirements Participate in client meetings and work with cross-functional teams Professional & Technical Skills Required Skills: 5+ years of hands-on experience with ServiceNow development, configuration, and administration Experience with core ITSM modules and ServiceNow apps such as CMDB, Incident, Problem, Change, Request Management Expertise in ServiceNow integration using REST/SOAP Web Services, Integration Hub Solid understanding of user administration, ACLs, UI Policies, Business Rules, and Catalog Items Strong communication and problem-solving skills Ability to work independently and manage priorities Preferred Skills: ServiceNow Certified System Administrator (CSA) (Required) Certified Implementation Specialist and Certified Application Developer (CAD) (Preferred) 5+ years of experience with web technologies such as JavaScript, Java, XML, HTML, CSS, AJAX, and HTTP Experience developing orchestration and automation workflows Expertise in relational databases like MS SQL Server or Oracle Experience working in medium to large enterprises (7,500+ employees) Industry experience in healthcare, public sector, financial services, retail, or manufacturing Additional Information 15 years of full time education Opportunity to work with a globally distributed team Part of a ServiceNow Elite Partner organization Show more Show less

IT Onsite Support Engineer (2-4 Years Experience) Location: Delhi, India Job Type: Full Time (5DPW) Key Responsibilities: 1) Provide onsite IT support for desktops, laptops, and mobile devices. 2) Troubleshoot and resolve hardware, software,and connectivity issues. 3) Manage IMAC (Install, Move, Add, Change) and desk-side support services. 4) Perform break-fix support for end-user devices, including replacements. 5) Deploy, manage, and maintain Windows OS, Microsoft Office, and standard applications. 6) Support and optimize SCCM (System Centre Configuration Manager), Intune, and Active Directory. 7) Administer and troubleshoot VPN, Lync, Outlook, and EUC tools. 8) Provide VIP support and serve as the primary IT contact in the absence of other teams. 9) Ensure compliance with security protocols, patch updates, and antivirus software. 10) Manage and support printers, scanners, and smart hands & feet services. 11) Analyze Service Desk calls and incidentdata to recommend training or automation improvements. Required Skills & Experience: · 2-4 years of experience in onsite IT support and end-user computing (EUC). · Proficiency in Windows OS, ServiceNow, SCCM, and Intune. · Hands-on experience with remote support tools, desktop imaging, and IT asset management. · Strong troubleshooting skills in Active Directory, network connectivity, and software deployment. · Familiarity with MAC device support, mobile device management, and VPN setup is a plus. · Ability to work independently, manage multiple tasks, and provide excellent customer support. Job Types: Full-time, Contract Contract length: 12 months Shift: Day shift Work Days: Monday to Friday Ability to commute/relocate: Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Location: Delhi, Delhi (Preferred) Work Location: In person

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker? As a Helpdesk Engineer, you bring solid experience in supporting enterprise IT environments with a strong customer focus and security-awareness in a dynamic workplace. You are proficient at solving a wide variety of IT issues relating to hardware, software, and user access, and you enjoy continuously improving IT processes and technologies. You are adept at managing your own priorities on daily bases and are always looking for meaningful ways to improve the support we provide to all Wrikers. About You And Your Team We are a global IT Helpdesk team of six, distributed across multiple locations, responsible for delivering reliable, high-quality IT support for over 1000 Wrike employees. As an in-office team member based in Bengaluru, you’ll become a critical part of our worldwide IT operations—supporting a broad set of devices and services, collaborating on automation projects with IT Operations, and working closely with local HR and Workplace Ops to ensure a seamless office and remote user experience. In this role, you will be: Acting as the primary point of contact for internal IT requests, owning user issues from first report to resolution and escalation if needed. Managing and improving user lifecycle processes (onboarding/offboarding), including hardware and account provisioning, and ensuring timely device return and access revocation. Ensuring device compliance and security using MDM platforms (e.g., Jamf, Intune/MEM), and collaborating with the global IT Operations team to automate device management and streamline processes. Maintaining and optimizing IT asset management, including hardware procurement, inventory monitoring, and vendor coordination for the Bengaluru office. Supporting and optimizing AV infrastructure, ensuring smooth operation for Zoom rooms and video conference events, including onsite troubleshooting and proactive maintenance. Participating in process improvements and automation initiatives to reduce manual workload and improve efficiency, quality, and security in service delivery. Serving as a local escalation point and collaborating with your global teammates to share knowledge and resolve more complex or distributed challenges. Staying current with IT best practices and technologies, with a willingness to cross-train and expand your technical skillset. Being a key support presence during major projects, onboarding cycles, and incident response situations as required. Our Technical Environment: MacOS and Windows endpoints managed with Jamf and Microsoft Endpoint Manager (Intune/MEM) Okta and SSO solutions for centralized access management and security Office 365 and Google Workspace productivity platforms Zoom video conferencing & AV hardware (Poly/Neat/Logitech) We value automation and scripting—experience with Python (especially for workflow/task automation) is a plus. PowerShell or shell scripting experience is also beneficial. IT ticketing and asset management via Wrike and/or ServiceNow CI/CD and self-service solutions being developed in partnership with IT Operations You will achieve your best if you have: Must be able to work standard Indian shift hours Should be flexible to work extended shifts whenever required This is a full-time, onsite role with mandatory attendance at the office for all 5 working days each week Advanced troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems efficiently Experience with MacOS and Windows administration in a managed, corporate setting (via MDM/SCCM/Jamf/Intune, etc.) Working knowledge of identity platforms (Okta, Azure AD, SSO/MFA concepts) Working experience with AV systems, video conferencing solutions, and modern office networking (Wi-Fi, VPN, DNS basics) Strong organizational skills and ability to prioritize in a fast-paced, distributed environment Solid communication skills with proficiency in English (written and verbal) A creative, solutions-oriented approach to IT issues, and a proven ability to think outside the box when tackling complex or unfamiliar challenges You will stand out with: Experience with configuration management or automation tools (e.g., Ansible, Terraform, scripting in Python/Bash/PowerShell) Demonstrated initiative in driving improvements to IT security, automation, or end-user workflows Familiarity with enterprise-grade IT asset management and inventory systems Experience delivering IT support across multiple geographic locations or multicultural teams Proven ability to document procedures, build knowledge bases, and enable self-service for users Strong service-oriented mindset, with exemplary analytical and problem-solving skills Perks of working with Wrike 10 days of National and Festival Holidays per year (eight fixed, two flexible) 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Full-stocked pantry and complimentary lunch Hybrid work model Your recruitment buddy will be Saran Krishnamoorthy, Senior Recruiter. Who Is Wrike And Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. Show more Show less

Key Responsibilities Solution Design & Architecture Architect, design, and implement scalable Adobe Workfront solutions tailored to client objectives, including work intake, project/resource management, approvals, reporting dashboards, and workflow automation Translate business requirements into detailed functional and technical specifications, ensuring alignment with global standards and client needs Guide the configuration of Workfront features such as custom forms, templates, approval workflows, user roles, and advanced reporting (including text mode) Lead integration efforts with related platforms (e.g., Adobe AEM, Salesforce, Jira, ServiceNow, Marketo) and leverage Workfront Fusion for automation and connectivity Stakeholder Collaboration & Consulting Collaborate with business stakeholders, IT, and project management teams to define and document business processes, workflows, and system integrations Act as a trusted advisor, providing expert guidance on Workfront best practices, governance, and change management to drive user adoption and process optimization Lead discovery and design sessions, challenging and refining requirements to ensure optimal solutions Delivery & Governance Oversee end-to-end Workfront implementations, including platform setup, configuration, testing, and deployment Ensure robust system governance, security, and compliance across multiple business units and geographies Develop and deliver training, workshops, and support materials to educate users and facilitate adoption Troubleshoot and resolve technical and functional issues, working with technical teams as needed Continuous Improvement Stay current with Adobe Workfront enhancements and industry trends, proactively recommending improvements and innovations Conduct user feedback sessions and use insights to drive continuous optimization of Workfront usage Identify and implement opportunities for automation, efficiency gains, and process improvements using Workfront and Fusion Required Skills & Qualifications Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (preferred). 10+ years experience and a min of 4-5+ years’ experience in Workfront architecture, implementation, and optimization for large/global organizations Strong expertise in Adobe Workfront administration, configuration, reporting, and workflow automation Experience integrating Workfront with enterprise systems (AEM, Salesforce, Jira, etc.) and using Workfront Fusion Proven ability to lead cross-functional teams and manage complex projects across geographies1 Excellent communication, stakeholder management, and documentation skills Familiarity with Agile project management and change management best practices Preferred Certifications Adobe Certified Expert – Workfront Developer (Core) Adobe Certified Professional – Fusion Developer Adobe Certified Professional – Project Manager PMP, SAFe, or Agile certifications (nice to have) Show more Show less

Job Summary: We are seeking a highly skilled Senior Genesys Developer to join our team and lead the design, development, and implementation of customer engagement solutions using the Genesys Cloud / Genesys Engage platform. The ideal candidate will have deep expertise in contact center technologies , be capable of delivering complex integrations, and collaborate with cross-functional teams to enhance the overall customer experience. Key Responsibilities: Design, develop, and maintain solutions within the Genesys platform (Cloud CX or Engage) to support business requirements. Develop IVR flows , call routing strategies , chatbots , and workforce management (WFM) integrations. Implement Genesys APIs and SDKs to create custom functionalities and third-party integrations (e.g., Salesforce, CRMs, ticketing systems). Collaborate with business stakeholders and contact center operations to gather requirements and translate them into technical specifications. Troubleshoot and resolve complex issues in the contact center environment, ensuring system reliability and performance. Develop and maintain documentation, including technical designs, test plans, and user guides. Assist with system upgrades, patching, and change management processes. Provide mentorship and guidance to junior developers and contribute to code reviews. Ensure compliance with security, privacy, and quality standards . Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience with Genesys technologies (Genesys Cloud CX, PureConnect, or Engage). Strong hands-on experience with Genesys Architect , Interaction Designer , and Composer . Proficiency in JavaScript, .NET, Java , or other programming languages used in Genesys customization. Experience integrating Genesys with CRM platforms like Salesforce , ServiceNow , etc. Familiarity with telephony protocols (SIP, VoIP) and cloud infrastructure (AWS, Azure). Solid understanding of routing strategies , DIDs , skills-based routing , queue management , and reporting . Knowledge of RESTful APIs , webhooks, and real-time data integrations. Preferred Qualifications: Genesys certification(s) (e.g., Genesys Cloud Certified Professional / Developer / Architect ). Experience with DevOps tools , CI/CD pipelines, and version control systems (Git, Azure DevOps). Prior experience working in regulated industries (finance, healthcare, etc.). Understanding of contact center metrics and analytics . Strong understanding of Data Actions inside Genesys to build call-outs to other systems for data integration like Salesforce Proficient in debugging Salesforce-Genesys data sync via standard Genesys package or custom integrations Soft Skills: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and manage multiple priorities in a fast-paced environment. Team player with a proactive and flexible approach. Show more Show less

We are looking for a skilled and proactive IT Systems Administrator / Support Engineer to join our team. The ideal candidate will have hands-on experience in managing IT assets, troubleshooting system issues, and working across both Windows and Linux environments. This role involves responsibilities in asset lifecycle management, audit readiness, Active Directory administration, patch management, and basic networking. Key Responsibilities:IT Asset Management & Troubleshooting Manage and track IT assets using tools such as GLPI, Lansweeper, or ServiceNow Maintain records of hardware/software inventory and lifecycle Assign, reassign, and decommission IT assets Troubleshoot Windows systems using tools like Event Viewer, Task Manager, and command-line utilities (e.g., sfc, chkdsk) Active Directory, GPO, and Patch Management Administer Active Directory: create/manage users, groups, and OUs Manage group memberships, permissions, and login scripts Implement and troubleshoot Group Policy Objects (GPOs) for security, drive mapping, and software restrictions Use patch management tools (WSUS, SCCM, or third-party solutions) to deploy, test, and report on Windows updates Networking & Linux Administration Perform basic networking tasks: IP configuration, subnetting, DNS/DHCP troubleshooting, firewall and routing basics Manage Linux systems: user accounts, permissions, package installations (apt, yum), service management (systems, service) Use CLI tools on both platforms efficiently and switch between GUI and command-line interfaces as required. Qualifications: MTech/B.Tech in ECE, CSE, IT, or related field 1+ years of experience in a similar role Proficiency in Windows and Linux operating systems Familiarity with IT compliance and audit documentation is a plus Strong problem-solving and communication skills Job Types: Full-time, Permanent Pay: ₹161,652.17 - ₹500,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Experience: Computer networking: 1 year (Preferred) Location: Mumbai, Maharashtra (Required) Work Location: Remote

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations. The role involves providing customer service support and maintenance for virtualized desktops, applications, and mobile devices within the organization. Exposure to various technologies, including VDI (Virtual Desktop Infrastructure), virtual apps, MDM (Mobile Device Management), MAM (Mobile Application Management), Android, iOS, business applications, and cellular services. Responsibilities Incident and Service Requests: Monitor and review daily incidents and service requests using ServiceNow. Interface with end users/customers regarding requests and incidents. Modify service queues to process incorrectly allocated incidents. System Health And Triage Review system and user account health via the admin consoles (Citrix cloud, Intune, ServiceNow). Collaborate with Virtual Desktops, Apps, & Mobility tower leads for incident/service request triage (Level 1-2). Escalation Management Act as a liaison for urgent matters and compile necessary data for escalation teams. Team Collaboration Contribute and assist as required within the team. Global Team Dynamics Comfortable working during local daylight hours, sometimes independently. Understand when to escalate issues to the rest of the team during their off-hours. Candidate Desired Profile Demonstrated Ability: Able to undertake the specified responsibilities effectively. Customer Service Mindset Prioritize customer satisfaction. Legal Eligibility Legally able to work in the country where the position is based. Technical Awareness Basic knowledge of PC, Mac, laptops, and remote working practices. Familiarity with operating systems (Windows 10, Windows 11, Mac OSX, RedHat Enterprise Linux). Communication Skills Competency in written and spoken Business English. Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork About Te Connectivity TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at , , What Te Connectivity Offers We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Employee Resource Group Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Show more Show less

HR Operations Associate Location: India(Bangalore) 3 days in a week(Tuesday, Wednesday & Thursday). Exp-1-3 years We are hiring for HR Operations Associate Responsibilities: • Execute on HR Operations rhythm of the business activities and tasks. • Support internal stakeholders and partners to successfully implement a variety of HR programs, tools, policies, processes, and services. • Meet established quality and resolution times for all assigned support tickets. • Follow the established Tier 1 to Tier 2 escalation procedures to escalate issues and follow applicable escalation and bug tracking protocols. • Ensure data and information is complete and accurate in multiple HR Tools • Ensure LinkedIn remains compliant with all relevant federal, state, and local legal requirements. • Complete data integrity audits to identify and prevent negative impacts to LinkedIn. • Help drive employee self-service strategy by ensuring all knowledge articles are thorough, up to date and effective. • Understand how to follow and promote adherence to processes and policies. Basic Qualifications: •1+ year of customer service or similar business experience. • Fluency in English Preferred Qualifications: • Experience with Workday and ServiceNow or another ticketing system • Experience in providing HR Services to any region • Experience with HR data management • Knowledge & experience using Microsoft SharePoint • Basic knowledge of Excel formulas & functionalities • Excellent communication skills • Great problem solving and customer service skills. Suggested Skills: • Customer Service • Collaboration & Communication • Time Management • Critical thinking & attention to detail • Prioritization • Decision Making Show more Show less

Hello Folks, We are hiring for HR Operations Specialist Tittle : HR Operations Location : Bangalore Time : General Shift Contract : 1 Year Years : 1-4 JD Experience with Workday and ServiceNow or another ticketing system • Experience in providing HR Services to any region • Experience with HR data management • Knowledge & experience using Microsoft SharePoint Meet established quality and resolution times for all assigned support tickets Need Immediate joiner from product company Show more Show less

About the Role We are looking for a highly skilled and proactive Tech Lead to join our Conversational AI team , with a specific focus on the Kore.ai platform . This role requires hands-on experience in designing, developing, and deploying enterprise-grade virtual assistants and chatbot solutions using Kore.ai platform. As a Tech Lead, you will be responsible for leading a team of developers, working closely with business stakeholders, solution architects, and project managers to deliver scalable and intelligent conversational experiences. Key Responsibilities Lead the end-to-end technical implementation of chatbot/virtual assistant solutions using the Kore.ai platform . Collaborate with business analysts, UX designers, and product owners to define conversation flows, intents, and use cases. Design scalable and reusable bot architectures for enterprises, incorporating NLU, integrations, and omnichannel deployment. Guide the team in configuring NLP training, dialog flows, scripts, and backend integrations. Integrate chatbots with enterprise systems (CRM, ERP, ticketing platforms, etc.) using RESTful APIs or middleware. Drive best practices in bot performance optimization, error handling, fallback strategies, and analytics. Conduct code reviews, mentor junior developers, and ensure adherence to coding and design standards. Coordinate with QA teams to ensure robust testing and smooth go-lives. Maintain detailed documentation and ensure knowledge sharing within the team. Stay updated with the latest features in Kore.ai and Conversational AI trends to guide innovation. Required Skills & Qualifications 5–10 years of experience in software development, with 4–6 years in building Conversational AI solutions. Minimum 5+ Years experience working on Kore.ai platform Strong hands-on experience with the Kore.ai platform (Bot Builder, XO Platform, Digital Forms, Dialog Tasks, etc.). Proficiency in JavaScript, Node.js , and REST APIs. Experience in using LLMs to enable human like free flow conversations integrated with enterprise systems Good understanding of NLU/NLP concepts , entity extraction, and intent recognition. Hands-On experience in designing and delivering chatbots and voicebots Experience integrating bots with enterprise systems like Salesforce, SAP, ServiceNow, etc. Familiarity with RPA platforms , speech-to-text and text-to-speech technologies is a plus. Exposure to omnichannel deployment (Web, WhatsApp, MS Teams, Voice, etc.). Excellent problem-solving skills, attention to detail, and the ability to lead and collaborate across cross-functional teams. Strong verbal and written communication skills. Preferred Qualifications Kore.ai Certification (Developer or Architect level) is a strong plus. Experience working in BFSI, Healthcare, Travel or Telecom domains. Knowledge of cloud platforms (Azure, AWS, GCP). Agile/Scrum delivery experience. Show more Show less

Job Title: SAS Monitoring Specialist Experience Level: 4 Years Location: Hyderabad Job Type: Full-time Job Summary: We are seeking a skilled and detail-oriented SAS Monitoring Specialist with 4 years of hands-on experience in SAS environments. The ideal candidate will be responsible for monitoring, maintaining, and optimizing SAS platforms to ensure continuous performance, availability, and data integrity. You will work closely with IT, data engineering, and analytics teams to ensure smooth operations of all SAS systems and processes. Key Responsibilities: Monitor SAS servers and environments (SAS 9.4, SAS Grid, Viya) for performance, stability, and capacity. Analyze logs and system alerts to proactively identify potential issues and resolve them promptly. Manage and troubleshoot scheduled SAS jobs and batch processes. Support daily health checks, user access issues, and performance tuning. Collaborate with SAS Admins and Infrastructure teams to manage upgrades, patches, and migrations. Automate monitoring tasks using scripts (Shell, Python, or SAS-based). Create dashboards and reports to track system performance and job success/failure rates. Document system procedures, incidents, and resolution steps. Maintain compliance with internal policies and external regulations regarding data usage and security. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 4+ years of experience in SAS monitoring or administration. Strong knowledge of SAS tools (SAS 9.4, Viya, SAS Management Console, Enterprise Guide). Experience with SAS job scheduling tools like LSF, Control-M, or similar. Familiarity with operating systems (Linux/UNIX/Windows) and system-level monitoring. Proficiency in scripting languages for automation (Shell, Python, PowerShell, or SAS Macros). Solid understanding of performance tuning and root cause analysis. Excellent problem-solving and communication skills. Preferred Skills: Experience with cloud-based SAS platforms (AWS, Azure). Understanding of data integration and ETL processes in SAS. Knowledge of monitoring tools like Splunk, Nagios, or Prometheus. ITIL certification or knowledge of ITSM tools (ServiceNow, BMC Remedy). Show more Show less

Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

🌟 We’re Hiring: Customer Service Representatives & Support Managers 📍 Location : Remote 🕒 Employment Type : Contract-based / Freelance / Part-time – 1 Month 📅 Start Date : [Immediate] Are you passionate about delivering exceptional customer experiences and driving support excellence? Join our fast-paced, customer-obsessed team where you’ll play a critical role in shaping how we support users across multiple channels and platforms. 🔧 Key Responsibilities Respond to and resolve multichannel support tickets (email, chat, voice, social, etc.) Monitor and report key support KPIs and metrics (e.g., CSAT, FRT, ART, etc.) Update and maintain internal knowledge bases and help center documentation Handle customer escalations with professionalism and urgency Coach, mentor, and lead junior support agents to consistently meet quality standards Identify and implement process improvements to increase efficiency and customer satisfaction Collaborate with cross-functional teams (product, sales, QA) to relay customer insights 💻 Tools & Platforms You’ll Work With Commercial Support & CX Platforms: Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow HubSpot Service Hub, Intercom, Helpscout NICE IEX, Verint, Assembled RingCentral, Nextiva Tableau, Qualtrics, SurveyMonkey Slack, Microsoft Teams Open Source / Free Tools: Ticketing: osTicket, Zammad, Request Tracker, UVDesk, FreeScout Messaging: Rocket.Chat, Mattermost, Element, Jitsi Meet Documentation: DokuWiki, BookStack, MediaWiki, Outline Reporting & Analytics: Metabase, Apache Superset, Google Data Studio (free) Survey & Feedback: Google Forms, LimeSurvey ✅ What We’re Looking For 2+ years of experience in customer support or service delivery roles Strong verbal and written communication skills Proven ability to manage and resolve complex customer issues Familiarity with support automation, AI/chatbots, or workflow optimization is a plus Experience with both enterprise and open-source tools is an advantage Leadership or team coaching experience (for Support Manager applicants) Interested Please share your Profiles to Ganapathikumar@highbrowtechnology.com Show more Show less

Job Position: ServiceNow Developer + GRC Work Location: Greater Noida. Experience: -5+ to 10+ Years Duties and Responsibilities: Key Responsibilities: Design and develop ServiceNow GRC modules including Risk, Policy & Compliance, Audit, and Vendor Risk Management. Customize and configure workflows, forms, and business rules in ServiceNow GRC. Integrate ServiceNow with third-party applications and data sources. Collaborate with stakeholders to gather and document technical and functional requirements. Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery. Maintain and optimize GRC applications for performance and scalability. Ensure data integrity, security, and compliance with governance policies. Develop and maintain technical documentation and support materials. Provide technical support and troubleshoot issues related to ServiceNow GRC modules. Qualifications: Bachelor’s degree in Computer Science, Information Systems, or a related field. 3+ years of ServiceNow development experience, with at least 1–2 years in GRC module development. Hands-on experience with ServiceNow GRC workflows, data models, and dashboards. Strong knowledge of JavaScript, Glide API, ServiceNow Studio, and Flow Designer. Experience with ServiceNow Integrations using REST/SOAP APIs. ServiceNow Certified System Administrator (CSA) required. ServiceNow GRC Implementation Specialist certification preferred. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Show more Show less

Job Title : Change Control Coordinator Location: Noida, India Work Type : Work from Office Position Overview: The Change Control Coordinator plays a critical role in overseeing and managing change control processes across the organization’s IT and business systems. This role ensures that all changes are assessed, approved, implemented, and documented effectively, minimizing disruption and maintaining compliance with internal governance standards. Key Responsibilities: Coordinate the lifecycle of change requests from submission through approval to implementation and review. Conduct impact assessments for proposed changes in collaboration with relevant stakeholders. Maintain the Change Management Log and ensure accurate documentation of all change activities. Facilitate and schedule Change Advisory Board (CAB) meetings, including preparing agendas and capturing decisions and actions. Ensure changes follow established processes and are aligned with ITIL best practices . Collaborate with IT, development, QA, and business units to validate testing and rollback plans. Monitor and report on change performance, including change success rates, trends, and exceptions. Ensure emergency and unplanned changes follow appropriate expedited processes and are fully documented post-implementation. Support internal and external audits with change control records and process documentation. Integration Management: Coordinate changes affecting system integrations, ensuring smooth data flow and business continuity. Communication & Training: Develop and execute communication plans to inform stakeholders about upcoming changes, providing training or documentation where necessary. Required Skills & Qualifications: Seasoned professional with minimum of 6+ Years of experience as Change Control Coordinator. Bachelor's/master’s degree in computer science, Engineering or equivalent field. Strong understanding of ITIL Change Management (Certification preferred). Experience working with tools such as JIRA, JSM , Remedy, ServiceNow, or equivalent ticketing systems. Excellent communication, coordination, and documentation skills. Strong attention to detail with the ability to manage multiple priorities. Proactive and assertive in driving process compliance. Nice to have Skills and Qualifications: Prior experience of working in a start-up culture Prior experience of working in Agile SAFe and PI Planning Prior experience of working in Ed-Tech/E-Learning companies Understanding of CI/CD and DevOps environments. Familiarity with IT governance, risk, and compliance frameworks. GEDU Global Education values individual learning growth, success, and development. We would like to create this continuous culture of learning, implementing the learn and growth, to be prepared for our company’s super growth and global demands. To know our privacy policy, please click the link below: https://gedu.global/wp-content/uploads/2023/09/GEDU-Privacy-Policy-22092023-V2.0-1.pdf Show more Show less

About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – We are seeking an experienced ITSM Business Analyst / Functional Consultant to join our IT Service Management team. The ideal candidate will act as a bridge between the business and IT, gathering and analyzing requirements, driving ITSM process improvements, and supporting ITSM tool implementations and configurations. Job Title - ITSM Business Analyst Location: Noida/Pune/Bengaluru/Mumbai/Chennai Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Mode of Work- Hybrid Experience Required - 8-10 Years Mandatory Required skills- • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field. • Proven experience as a Business Analyst or Functional Consultant in IT Service Management. • Strong understanding of ITIL framework and ITSM processes. • Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, Cherwell, or equivalent. • Excellent analytical, problem-solving, and communication skills. • Ability to translate business needs into technical solutions. • Experience in requirement gathering, documentation, and stakeholder management. • Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus. Preferred Qualifications: • ITIL Foundation or higher certification. • Experience in change management and project delivery. • Familiarity with scripting or automation in ITSM tools. • Strong interpersonal skills and ability to work collaboratively in cross-functional teams. Show more Show less

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role In this position, you will find yourself collaborating closely with existing team members who will play a pivotal role in supporting your integration and development within the company. Together, you'll contribute to business-as-usual (BAU) operations and work on larger projects, benefiting from mentorship and guidance as you progress towards taking on independent initiatives within the team. This role offers a dynamic environment where teamwork and continuous learning are key to your success and professional growth. Key Responsibility Automate business processes through scripting & development. Assist with rollout of ServiceNow modules, plugins and upgrades in line with the roadmap. Create Interfaces in ServiceNow to Interact with various operational systems. Engage with Product Development via our framework and take ownership of the systems and design lifecycle of each product you build, while cross training other team members on the outcome of your work. Identify areas of our system that require improvement and propose Innovative solutions to address them. Proper documentation of DEV work implemented in Brennan Biki and / or ServiceNow KBs, highlighting all the elements of integration for the Automation team as well as usage doc for other users. Assist Brennan Staff and Customers with support tickets as required. Any other task/ duties aligned with your role or in support of your team as advised by your leader. Key Competencies & Qualifications Tertiary qualification in computer science, software engineering, Data Science or related discipline. Knowledge of 1 or more programming languages with a preference for JavaScript and/or Powershell Three to five years' experience in ServiceNow Development with preference to have had experience with the ServiceNow CMDB, Discovery and Event Management modules. Understanding of technology & architecture concepts on platforms such as Office 365, Microsoft Azure, and vendor specific technologies & APIs such as Fortinet, Meraki, Megaport, Microsoft Graph API. Strong algorithm design & problem-solving approach. Experience with source code management tools such as Git Brennan IT is an equal opportunity employer. Show more Show less